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Frampton & Roebuck Ltd

4.9/5, 36 Reviews
100% Recommended

90% letting valuation accuracy

94% letting fee satisfaction

Contact Us
Dedicated Lettings & Property Management specialists covering the region from our Durham City Office.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting90%94.00%£300£1,325
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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210121000020
Areas covered
  • DH1
  • DH3
  • DH6
  • DH7
  • DL16
  • DL17
  • DL4
  • DL5
Address

Frampton & Roebuck Ltd
28 New ElvetDurham, County Durham
DH1 3AL
01913832123

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:00
  2. 09:00 - 17:00
  3. 09:00 - 17:00
  4. 09:00 - 17:00
  5. 09:00 - 17:00
  6. 10:00 - 14:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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BRANCH ASSET
From the moment I walked into ...

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5 Star Review
UserName

UserName

By : 'R.'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £425
Would you recommend ? : Yes
Postcode : DH7

14 Sept 2015
People found this helpful0

From the moment I walked into the Frampton & Roebuck office I was impressed. I was greeted by Steven who was very approachable and professional. He was very knowledgeable about the local property market, answered all my questions openly and frankly and gave me some excellent advise. He came to ... Read Full Review

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By : Steven

14 Sept 2015

Thanks Richard - glad to be of service! All the...


I dealt mostly with Steven ...

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5 Star Review
UserName

UserName

By : 'Mr.'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DH7

21 Jul 2015
People found this helpful0

I dealt mostly with Steven who advised me in clear terms the service the firm was offering. He suggested what sensible and affordable things I could do to make the house more attractive to prospective tenants. He found my first tenant within a few days of my signing up with him. When they left ... Read Full Review


What agent could do to change your mind?

very reasonable


Comments on Agent Fees

very reasonable

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As an individual who has only ...

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5 Star Review
UserName

UserName

By : 'William'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £300
Would you recommend ? : Yes
Postcode : DH7

2 Jul 2015
People found this helpful0

As an individual who has only recently entered the letting world I found Frampton and Roebuck to be the most professional and helpful to my needs, and also assisting in advising myself whenever I posed a question. They managed in a short time what other so called mainstream and reputable letting ... Read Full Review

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By : Steven

2 Jul 2015

Thank you William, it's been a...


Great efficient service with ...

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5 Star Review
UserName

UserName

By : 'Kate'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £475
Would you recommend ? : Yes
Postcode : DH1

28 Jun 2015
People found this helpful0

Great efficient service with regular updates on progress with interest in the property, viewings and final letting process. Made the whole process easy and ... Read Full Review

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We were very wary of using an ...

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5 Star Review
UserName

By : 'Ann'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : DH7

25 Jun 2015
People found this helpful0

We were very wary of using an estate agent after a terrible experience with another agent. However, from the first contact with Stephen, we were impressed with their service and assured by their professional understanding of the market. We went ahead and never regretted a thing - from the ... Read Full Review

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I was very happy with the ...

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5 Star Review
UserName

UserName

By : 'JF'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DH6

25 Jun 2015
People found this helpful0

I was very happy with the service I received to let my property. Steven and Simon did there very best. They now manage my property. They are competitive in there charges. I am actually I the process of buying another property which I will be letting with Steven and ... Read Full Review


What agent could do to change your mind?

I was very pleased with the fees.


Comments on Agent Fees

I was very pleased with the fees.

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Both Steven and Simon have ...

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5 Star Review
UserName

By : 'Michael'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £425
Would you recommend ? : Yes
Postcode : DH6

4 Jun 2015
People found this helpful0

Both Steven and Simon have been awesome. They couldn't be easier to communicate with and have really made the whole process of my first experience with letting agents easy and ... Read Full Review

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I used Frampton & Roebuck ...

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5 Star Review
UserName

By : 'pwmorgan'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : DH1

22 May 2015
People found this helpful0

I used Frampton & Roebuck to find a tenant for a property we had recently purchased. I got them involved from when I purchased, and they kept in contact throughout the refurbishment. We discussed the tenant profile I was looking for and the rental value likely to be achieved. Their knowledge ... Read Full Review

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An excellent and professional ...

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5 Star Review
UserName

UserName

By : 'Bryn'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £690
Would you recommend ? : Yes
Postcode : DH7

7 May 2015
People found this helpful0

An excellent and professional service. Staff friendly and always willing to go the extra mile for you. I would definately recommend ... Read Full Review

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Very professional and ...

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5 Star Review
UserName

UserName

By : 'Andrew'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : DL2

24 Apr 2015
People found this helpful0

Very professional and friendly service would be very happy to use them again. I would recommend them to other people to use their ... Read Full Review


Comments on Agent Fees

Fees were fair amount

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As the owner of a large ...

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5 Star Review
UserName

UserName

By : 'Andrew'
Branch : Durham, 28 New Elvet
Services : Property Management (They manage our estate)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : DL15

21 Apr 2015
People found this helpful0

As the owner of a large portfolio of houses I am extremely satisfied by the rent collected - sometimes with difficult tenants; the control of maintenance costs; and prompt monthly payment. I am regularly impressed by their attention to detail with respect to the forward anticipation of likely ... Read Full Review


Comments on Agent Fees

Fees are fair given the level of service provided.

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As a developer and landlord ...

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5 Star Review
UserName

By : 'PAR'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : DL2

20 Apr 2015
People found this helpful0

As a developer and landlord of several properties it is essential to engage an agent who provides a professional, reliable and close personal service. Prior to appointing Frampton & Roebuck I used a large agency who were adequate but were poor communicators which resulted in some unsatisfactory ... Read Full Review

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A professional yet friendly ...

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5 Star Review
UserName

UserName

By : 'Barbara'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : DH6

15 Apr 2015
People found this helpful0

A professional yet friendly service. Steven and Simon look after all of my properties and I have no hesitation in recommending their firm. They are very efficient and effective in finding new tenants as well as carrying on a good relationship with tenants and landlords and are always there to ... Read Full Review

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Tenant called one Saturday ...

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5 Star Review
UserName

By : 'JB'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : TS19

14 Apr 2015
People found this helpful0

Tenant called one Saturday afternoon to say water pouring through hall wall. Agents got a plumber immediately then dealt with the fact that the tenant had driven a nail through pipe and thought I should repair it. Agent explained to tenant what was required of the landlord and the tenant in this ... Read Full Review

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Steven couldn't have been ...

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5 Star Review
UserName

By : 'J'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : DL16

24 Mar 2015
People found this helpful0

Steven couldn't have been more helpful. Nothing was too much trouble and the whole process ran perfectly. Emails were answered promptly and he didn't mind text messages in the interim. The contract and key handover was quick and efficient (and they have good coffee!) I can recommend using this ... Read Full Review


What agent could do to change your mind?

painful but realistic:)


Comments on Agent Fees

painful but realistic:)

Comments (1) Report abuseWas this helpful?:

By : Marianne

30 Nov 2015

Generally, Radio wave generally, is a process where drugs, vitamins, substances and herbs are joined together in a given formulation and injected into the central area of the epidermis (named...


Frampton & Roebuck ...

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5 Star Review
UserName

By : 'Joanne'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : DH7

24 Mar 2015
People found this helpful0

Frampton & Roebuck (particularly Steven) have been a huge amount of help to me recently in relation to one of my properties. I found them extremely professional, very prompt responding to emails and always very honest and confident in the advice they gave. Steven took a lot of time to ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a firm licensed by ARLA & NALS, Frampton & Roebuck Ltd aim to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following: If you believe you have a grievance, please write in the first instance to Simon Roebuck and/or Steven Frampton at the address below: Frampton & Roebuck Ltd 3a Old Elvet Durham DH1 3HL The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date. If you remain dissatisfied with the result of the internal investigation, please respond in writing outlining your reasons. Following the conclusion of our in-house review we will write to you with a final written statement. If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to: Ombudsman Services: Property PO Box 1021 Warrington WA4 9FE Phone: 0330 440 1634

Last updated at 4/1/2016, 4:28:07 AM by allAgents

Awards won by Frampton & Roebuck Ltd

Regional Awards Won by Frampton & Roebuck Ltd

Individual Branch Awards

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