• Steven Frampton
    Steven Frampton
  • Simon Roebuck
    Simon Roebuck
We are a dedicated Lettings and Property Management agency based in Durham City Centre. We pride ourselves on our friendly, helpful and flexible approach to serving our clients needs and offer a full range of landlord and tenant services. We are fully ARLA licensed and are members of a Client Money Protection scheme giving you the peace of mind to know you and your property are in safe hands.

3a Old Elvet
Durham
County Durham
DH1 3HL
01913832123

 
Feb 10,2017
Minithumbup
Steven Frampton
Simon Roebuck
By:
Feb 10,2017
0 people found
this helpful
Both Steven and Simon are exceptionally professional and knowle. I let out my properties very quickly and they were very quick to let me know about enquiries. Will certainly be using Frampton & Roebuck again!...
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Comment on agent fees
Very reasonable fees - only £99 for advertising the property
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Dec 05,2016
Minithumbup
Steven Frampton
Simon Roebuck
By:
Dec 05,2016
0 people found
this helpful
Friendly business, easy to deal with, knowledgeable and all queries answered promptly and efficiently. Central office with good opening hours, someone always on hand to deal with contact. Speedy application process....
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Comment on agent fees
Cheaper than other letting agents in the area.
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Nov 04,2016
Minithumbup
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Nov 04,2016
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Excellent service provided. Easy, straight forward and stress-free. Any issues/repairs have been dealt with quickly. Professional and friendly service....
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Comment on agent fees
Acceptable fees.
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Aug 11,2016
Minithumbup
Simon Roebuck
By:
Aug 11,2016
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Brilliant service nothing too much trouble found me excellent tenants Thank You took the risk out of letting my property...
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Comment on agent fees
Good
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Jun 13,2016
Minithumbup
Steven Frampton
Simon Roebuck
By:
Jun 13,2016
0 people found
this helpful
I approached Frampton & Roebuck following a recommendation and was not disappointed. Both Steven and Simon were excellent from the stat. Approachable, professional and thorough and despite my property being outside of their normal catchment they found and vetted a fantastic tenant in little more than two weeks. Superb !...
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Comment on agent fees
Good
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Apr 30,2016
Minithumbup
Steven Frampton
Simon Roebuck
By:
Apr 30,2016
0 people found
this helpful
Excellent service, Steven and Simon let our apartment in a professional and speedy manner, ensuring we had no void periods in the letting. Would highly recommend their service, they are professional, friendly and have a great lettings knowledge...
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Comment on agent fees
Fees are pretty average for the area
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Apr 01,2016
Minithumbup
Steven Frampton
Simon Roebuck
By:
Apr 01,2016
0 people found
this helpful
As first time landlords we found the friendly and professional service and advice made the whole process really straightforward. With F&R being quite a small dedicated letting company, you really felt that doing the best job for both sides mattered to Steven and Simon....
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Comment on agent fees
Fees were in line with other quotes from agents in the area.
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Dec 22,2015
Minithumbup
Simon Roebuck
Steven Frampton
By:
Dec 22,2015
0 people found
this helpful
first class service from simon and steven from start to finish nothing was to much trouble and were always on hand to answer any questions and help with minor hiccups....
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Dec 22,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Dec 22,2015
0 people found
this helpful
Both staff members really passionate about their business and were really helpful in securing a tenancy really quickly and hassle free....
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Nov 05,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Nov 05,2015
0 people found
this helpful
We stumbled on to the office of Frampton and Roebuck one Saturday morning whilst looking for our first property to buy to let. We haven't lived in the area for some years and needed some up-to-date information on where to buy (and where not to!) We never looked back. Both Stephen and Simon have been brilliant with us as first time landlords, answering all of our (probably silly) questions promptly, then once we'd completed on our property, getting us a tenant very quickly and keeping us up to da...
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Nov 04,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Nov 04,2015
0 people found
this helpful
I would highly recommend Frampton & Roebuck as they offer a professional and friendly customer service. Very quick in marketing my property, producing the relevent paperwork and keeping me informed all the way. My property was " let" as soon as it appeared on website. I've dealt with several letting agents in passed and found that Frampton & Roebuck offered the best and speediest service by far. I will definitely be using them for future lettings. Letting Fees are very comp...
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Nov 02,2015
Minithumbup
Simon Roebuck
Steven Frampton
By:
Nov 02,2015
0 people found
this helpful
I was originally referred to Frampton and Roebuck and have to say, as someone that works with referrals every day I have been extremely impressed with these guys. They opitimise everything that you should have as a standard offering from a letting agent but at a different level. I was in two minds as to let my home especially given that the tenant only wanted a 6 month initial rent but mooted that she may extend to 18 months. The client has been somewhat challenged by illness and some issues bey...
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Oct 31,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Oct 31,2015
0 people found
this helpful
Very quickly got us into the property we were interested in and when a few small problems appeared they were quickly sorted very professional outfit...
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Oct 12,2015
Minithumbup
Steven Frampton
By:
Oct 12,2015
0 people found
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I've got in a pretty bad situation with a landlord and was looking for some legal advice. Via some friends I came across Frampton & Roebuck Ltd. I have gotten some very useful advice about my situation and what my options were. Definitely recommended!...
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Sep 25,2015
Minithumbup
Simon Roebuck
By:
Sep 25,2015
0 people found
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Simon was fantastic in helping me move quickly into the property. It was a really stress free experience. Thank you....
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Sep 24,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Sep 24,2015
0 people found
this helpful
I had a couple of snags with a property I was viewing and Steven went out of his way to help resolve them .The whole process was quickly turned round and within days I had keys for perfect home ....
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Comment on agent fees
I think fees were a lot but I do think it was cheaper than a lot of other estate agents
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Sep 23,2015
Minithumbup
Steven Frampton
By:
Sep 23,2015
0 people found
this helpful
Steven was friendly, efficient and professional at all times. My property was valued, photographed and advertised very quickly, a number of viewings lined up within hours and a great tenant secured within a week. Advice and guidance offered without hesitation too. Fantastic service from start to finish, wouldn't hesitate to recommend these guys!...
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Sep 21,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Sep 21,2015
0 people found
this helpful
I have used Frampton & Roebuck letting agency to find a tenant recently. Steven and Simon took this task very seriously and found a tenant within one week, for which I am very pleased. They acted very professionally right through the process, advertising, viewing and finally drawing up the Tenancy Agreement and settling the finance of the tenancy. They both are very friendly yet their business approach was very professional. I would not hesitate for a moment to seek their professional servic...
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Comment on agent fees
Very reasonable
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Sep 14,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Sep 14,2015
0 people found
this helpful
From the moment I walked into the Frampton & Roebuck office I was impressed. I was greeted by Steven who was very approachable and professional. He was very knowledgeable about the local property market, answered all my questions openly and frankly and gave me some excellent advise. He came to view my property and gave good advise on getting it up to a competitive rental standard and put me in touch with some reputable trades people. Frampton & Roebuck got my property let out very quickl...
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By: Steven
Sep 14, 2015
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Thanks Richard - glad to be of service! All the best, Steven ...
Jul 21,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Jul 21,2015
0 people found
this helpful
I dealt mostly with Steven who advised me in clear terms the service the firm was offering. He suggested what sensible and affordable things I could do to make the house more attractive to prospective tenants. He found my first tenant within a few days of my signing up with him. When they left because they had bought a house elsewhere he had another tenant ready signed up to take over with just a two week turn round. Paperwork involved is very quickly dealt with. I thoroughly recommend the...
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Comment on agent fees
very reasonable
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Jul 02,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Jul 02,2015
0 people found
this helpful
As an individual who has only recently entered the letting world I found Frampton and Roebuck to be the most professional and helpful to my needs, and also assisting in advising myself whenever I posed a question. They managed in a short time what other so called mainstream and reputable letting agencies failed to do in months. Organisation and efficiency was demonstrated throughout and as a landlord you could not ask for more when reliability is paramount. I look forward to working with Frampto...
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By: Steven
Jul 02, 2015
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Thank you William, it's been a pleasure ...
Jun 28,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Jun 28,2015
0 people found
this helpful
Great efficient service with regular updates on progress with interest in the property, viewings and final letting process. Made the whole process easy and straightforward....
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Jun 25,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
Jun 25,2015
0 people found
this helpful
I was very happy with the service I received to let my property. Steven and Simon did there very best. They now manage my property. They are competitive in there charges. I am actually I the process of buying another property which I will be letting with Steven and Simon....
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Comment on agent fees
I was very pleased with the fees.
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Jun 25,2015
Minithumbup
Steven Frampton
By:
Jun 25,2015
0 people found
this helpful
We were very wary of using an estate agent after a terrible experience with another agent. However, from the first contact with Stephen, we were impressed with their service and assured by their professional understanding of the market. We went ahead and never regretted a thing - from the introduction of suitable good tenants to the fast delivery of all checks and advice regardless of the time!!! Sorry about the endless late/early calls from potential tenants Stephen....but you never complained...
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Jun 04,2015
Minithumbup
Steven Frampton
By:
Jun 04,2015
0 people found
this helpful
Both Steven and Simon have been awesome. They couldn't be easier to communicate with and have really made the whole process of my first experience with letting agents easy and enjoyable....
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May 22,2015
Minithumbup
Simon Roebuck
By:
May 22,2015
0 people found
this helpful
I used Frampton & Roebuck to find a tenant for a property we had recently purchased. I got them involved from when I purchased, and they kept in contact throughout the refurbishment. We discussed the tenant profile I was looking for and the rental value likely to be achieved. Their knowledge of the area, market and the industry was clearly evident. There was good attention to detail, good communication throughout, and guided me through the whole process whilst being personable and profes...
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May 07,2015
Minithumbup
Steven Frampton
Simon Roebuck
By:
May 07,2015
0 people found
this helpful
An excellent and professional service. Staff friendly and always willing to go the extra mile for you. I would definately recommend them....
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Apr 24,2015
Minithumbup
Simon Roebuck
Steven Frampton
By:
Apr 24,2015
0 people found
this helpful
Very professional and friendly service would be very happy to use them again. I would recommend them to other people to use their services....
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Comment on agent fees
Fees were fair amount
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Apr 21,2015
Minithumbup
Simon Roebuck
Steven Frampton
By:
Apr 21,2015
0 people found
this helpful
As the owner of a large portfolio of houses I am extremely satisfied by the rent collected - sometimes with difficult tenants; the control of maintenance costs; and prompt monthly payment. I am regularly impressed by their attention to detail with respect to the forward anticipation of likely problems - and the subsequent management to reduce impact of same. have come to rely on their advice on how best to deal with challenging situations ....
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Comment on agent fees
Fees are fair given the level of service provided.
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Apr 20,2015
Minithumbup
Simon Roebuck
By:
Apr 20,2015
0 people found
this helpful
As a developer and landlord of several properties it is essential to engage an agent who provides a professional, reliable and close personal service. Prior to appointing Frampton & Roebuck I used a large agency who were adequate but were poor communicators which resulted in some unsatisfactory tenancies, disappointing periods of unlet properties and one very problematic tenant. Since appointing F&R I let 2 properties very quickly to good tenants. Simon has personally ensured that both ...
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Areas covered
  • DH1
  • DL17
  • DH3
  • DL4
  • DH6
  • DL5
  • DH7
  • DL16

ARLA NALS TPOS DPS SAGEagent


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21 0 12 0 0 0 0 0 1 0

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Agent Fees

Our Tenant Finding services start from only Β£125+VAT.
Our Full Management Service fees are 10%+VAT of rental income.

Discounts apply for landlords with multiple properties and we run regular Special Offers and Promotions so call us and we can tailor-make the perfect package for your needs.
Last updated at 10:58 AM 01/04/2016 by Simon Roebuck

Complaints Procedure

As a firm licensed by ARLA & NALS, Frampton & Roebuck Ltd aim to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Simon Roebuck and/or Steven Frampton at the address below:

Frampton & Roebuck Ltd
3a Old Elvet
Durham
DH1 3HL

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established Γ’Β€Βœin-houseҀ procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please respond in writing outlining your reasons.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to:

Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE
Phone: 0330 440 1634
Last updated at 10:58 AM 01/04/2016 by Simon Roebuck
Steven Frampton Steven Frampton
Director
29 reviews

About Steven Dedicated Lettings & Management Agent covering County Durham from our Durham City Office View full profile
Simon Roebuck Simon Roebuck
Director
26 reviews

About Simon Co-Director of Frampton & Roebuck Ltd. based in Durham City Centre. With 13 years experience in Estate Agency, Simon has a wealth of knowledge and expertise allowing him to provide accurate, help View full profile


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