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Focus Residential

16 Windsor Road
Slough
Berkshire
SL1 2EJ
01753770090

Website not available

Properties for Sale
Properties to Rent

Feb 09,2018
Minithumbup
By: 'Nikki P'
Feb 09,2018
0 people found
this helpful
I am writing to express my thanks for the way Katy has helped me secure my new house in Datchet. From the first meeting, I was so impressed with how professional, yet friendly she was. She has always responded to my emails with utmost efficiency ...
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Comment on agent fees
Fees were fine!
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By: Donna Sheppard
Feb 22, 2018
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Thank you Nikki for taking the time to review, you are right we are very lucky to have Katy! ...
Nov 15,2017
Minithumbdown
By: 'Sumair'
Nov 15,2017
0 people found
this helpful
I had bad experience with this letting agency.firstly when agencies ask for fee and documents we consumer provide them with all the documents their fee plus the requested deposite and when it comes to return it all they turn out to be horrible in ...
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By: sumair
Jan 20, 2018
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since donna from focus residential left a response asked me to contact them I have contacted them and she offered to refund £100 from £160 they charged me from my deposit , since that day I have been chasing that refund of £100 till 18 january 2018. I rang quite few times to focus and every time they say they will pass on my message to donna who is actually manager. at last after chasing for months I got part of deposit back on 19 January 18 and rest was kept for cleaning the flat. I will no ...
May 17,2017
Minithumbup
By: 'Anand'
May 17,2017
0 people found
this helpful
Focus is one of the best letting agent, I know Katy for more than 3 years, she is very quickly in sorting out the issue and good in response time. I am happy that I have got a rented house through Focus....
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Comment on agent fees
Agent fees is very reasonable
Was this helpful? Yes
By: Donna Sheppard
Jun 14, 2017
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Dear Anand - thank you for taking the time to review Katy - it is much appreciated. Regards Donna ...
May 15,2017
Minithumbdown
By: 'Zee'
May 15,2017
0 people found
this helpful
Good customer service and helpful customer service. Plenty of properties they have. That suits your needs and requirements. Good customer service and helpful customer service. Plenty of properties they have. That suits your needs and requirements. I re com mend...
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By: Donna Sheppard
Jun 14, 2017
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Thank you for taking the time to review Focus Residential - it is much appreciated. Best regards. Donna ...
May 13,2017
Minithumbup
By: 'Gurpratap'
May 13,2017
0 people found
this helpful
I had a very pleasant experience working with Focus and Katy. They had a great property to offer that met all my requirements. I selected it within one visit. The price was within my budget. I didn't face any hassles with the paperwork. All in ...
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Comment on agent fees
Good
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By: Donna Sheppard
Jun 14, 2017
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I just wanted to say thank you for taking the time to review - we do appreciate it! ...
May 13,2017
Minithumbup
By: 'Matthew'
May 13,2017
0 people found
this helpful
I've had an easy and pleasant experience with this agency. Katy has been outstanding with any issues I've come across. Always very friendly, reliable, proactive and quick to respond....
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Comment on agent fees
I think the fee's are reasonable and fair.
Was this helpful? Yes
By: Donna Sheppard
Jun 14, 2017
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Thank you very much for taking the time to review. ...
May 12,2017
Minithumbup
By: 'Anmol'
May 12,2017
0 people found
this helpful
Really helpful and efficient took everything in consideration and was very quick to respond with everything in perfect detail. Easy to get hold off, really caring and great at her job...
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Comment on agent fees
I think the agent fees are reasonable
Was this helpful? Yes
By: Donna Sheppard
Jun 14, 2017
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Thank you very much for your review - it`s always appreciated when people take the time to write one. ...
May 10,2017
Minithumbup
By: 'Vineet'
May 10,2017
0 people found
this helpful
Thanks for support of Focus residential and Adrian over period of 1.5 years for assistance. Excellent communication and clear way of approaching the issues. No complaints at all. I had a stress free letting and handing over process for the two properties. Will surely recommend to ...
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Comment on agent fees
I believe with the new rules coming in for the agent's fees would be handled differently. There fees is in line with market rates.
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By: Donna Sheppard
Jun 14, 2017
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Thank you very much for your review - good luck in your new home. ...
Mar 11,2017
Minithumbdown
By: 'ALIAS'
Mar 11,2017
1 people found
this helpful
The worst,rude corrupt agency who would support the unfair landlord but not you even if you stay with them forever!!!! Instead of resolving and facilitating solution for necessary disrepair issues between you and the landlord,they would encourage the unfair landlord to carry on ...
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Comment on agent fees
All part of the greedy money making game!!They are very happy to see an old tenant leave out of distress and no support from them ONLY because they get an opportunity to charge someone else the admin fee and the commission from the landlord when an old tenant leaves and a new ones walks in!
Was this helpful? Yes
By: Donna Sheppard
Apr 21, 2017
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Dear Alias - it would be helpful to know which property you rented through us. There is certainly nothing "corrupt or evil" about this agency - it is a shame that people who make these kind of allegations never give their name. Whilst writing, our administration fee is one of the lowest locally and we most certainly prefer long term tenancies rather than the re-letting that you suggest. We manage over 1000 tenancies a year and have very very few complaints. Regards Donna Sheppa ...
Apr 11,2016
Minithumbup
By: 'Glendane Properties'
Apr 11,2016
0 people found
this helpful
We were looking to sell a property which we had rented out for ten years and was not in an area we know well. We approached six agents using Zoopla and after discussing the prospective transaction, we rejected all of the corporate agents and had ...
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Comment on agent fees
A very reasonable fee was quoted providing that the service would prove to be excellent and it certainly was. Proof if any were needed that cutting corners ( like, for example, using celebrity-promoted internet estate agents ) is not a good idea : As in everything else in life, you get what you pay for.
Was this helpful? Yes
Mar 09,2016
Minithumbup
By: 'Shala'
Mar 09,2016
0 people found
this helpful
Very friendly and helpful person :) fast responding and sorting things out on time... I'm very happy and thankful that I had to deal with this kind of person.:)...
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Comment on agent fees
Not to bad
Was this helpful? Yes
Nov 20,2015
Minithumbup
By: 'A2'
Nov 20,2015
0 people found
this helpful
I dealt with Focus for the sale of a flat in Slough. From day 1 Aaron was a great support, he went above and beyond to support me since I don't live in the area and kept me informed of the progress and was on top ...
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Nov 16,2015
Minithumbup
By: 'Jignyesh Patel'
Nov 16,2015
0 people found
this helpful
I am really happy to get in touch with Focus residential. They are very helpful and Emma helped me in most of situations whenever I reached Focus office with my problems. For eg; leakage under wash basin, Central heater remote controller replacement and vacuum cleaner ...
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Nov 14,2015
Minithumbup
By: 'Jay'
Nov 14,2015
0 people found
this helpful
Started selling of property with Scott, then passed onto Aaron. Both agents were responsive and kept me updated on the progress of my sale. As with all things, at first I was apprehensive that Focus would not able to find me a buyer in the ...
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Comment on agent fees
I have to give a neutral answer here and say that the fees were fair, but it would be better if there were no fees :)
Was this helpful? Yes
Nov 09,2015
Minithumbup
By: 'EO'
Nov 09,2015
0 people found
this helpful
Focus are professional, honest and go our of their way to ensure things happen. There was good communication throughout the sale and I knew exactly what was happening (or not!). This turned out to be a difficult sale and they kept chasing until completion, dealing ...
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Nov 04,2015
Minithumbup
By: 'Kashif'
Nov 04,2015
0 people found
this helpful
Overall a positive experience, kept me updated at all times. So no complaints. I can recoome d to my friends....
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Nov 02,2015
Minithumbup
By: 'DJ'
Nov 02,2015
0 people found
this helpful
We had dealings with Adrian, Donna and Terri at Focus who have been our letting agents for over ten years for some of our properties. Focus have been instrumental in assisting us to purchase a property that we were looking to purchase for some time. ...
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Oct 28,2015
Minithumbup
By: 'Trevor'
Oct 28,2015
0 people found
this helpful
I chose Focus to sell my flat as they had sold my previous property (a number of years before.) Focus agreed with me a sale price that I was happy with and also suggested a local Solicitor who turned to out to be efficient and ...
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Sep 29,2015
Minithumbdown
By: 'Whatever'
Sep 29,2015
2 people found
this helpful
Outrageous customer service, very disorganised, negative and unhelpful. When dealing with you on the phone very rude and behave like they're doing you a favour. Never again. Avoid this agency. They will blame you for absolutely everything and never do anything to help you when ...
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What agent could do to change your mind?
Far too late for that really. They could change in the future do they don't cause unnecessary trouble to other people. Employ someone who can smile and actually wants to do this job. These guys just sit there and hardly look at you when you walk in then make you wait while putting their shoes back on that they left under the desk. Riddiculius.
Attached Files
Comment on agent fees
Not relevant since fees were agreed with the landlord.
Was this helpful? Yes
Aug 22,2015
Minithumbdown
By: 'Azhoo'
Aug 22,2015
2 people found
this helpful
they were most unprofessional, lazy, lair people I ever had dealing with. if you want to enjoy the property don't go to this agency. There are plenty of other good agency in slough they charge a little bit more but you get good service....
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Jun 26,2015
Minithumbdown
By: 'K s Lally'
Jun 26,2015
2 people found
this helpful
The above property came up for sale sent an alert by Zoopla phoned straight away phoned details taken by agent They said when viewings came up they will ring no ring viewing took place but viewings did tried keeping updates told more viewings will take ...
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Sep 12,2014
Minithumbdown
By: 'Abdi'
Sep 12,2014
3 people found
this helpful
My experience with Cedar Estates was quite painful. I decided to share it in the hopes that it might contribute to their reputation and make them realise what good customer service is. When i came to view the flat no one was there from Focus ...
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What agent could do to change your mind?
Too late as i will never use them and will never recommend them to any one other then to stay away from them.
Attached Files
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Jun 18,2014
Minithumbup
By: 'GM'
Jun 18,2014
0 people found
this helpful
I cannot recommend Focus enough, especially Scott Morland. We used Scott to buy our property and he was so helpful and really moved the transaction along. He really went the extra mile by getting documents that we needed to exchange! He is always happy to ...
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Jun 12,2014
Minithumbup
By: 'K Birtchnell'
Jun 12,2014
0 people found
this helpful
We were very pleased with the excellent service we received when selling our property recently and in particular Scott was very proactive in moving things along and I think it was this way of working that enabled what became a difficult, and unusual, sale to ...
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Apr 30,2014
Minithumbup
By: 'Amardip Dhaliwal'
Apr 30,2014
0 people found
this helpful
Focus was the first estate agent I called to get a valuation done on my flat and came out better then some of the other estate agents. Scott gave me an information pack and the price. A few weeks later my flat had a couple ...
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Apr 10,2014
Minithumbup
By: 'Jane'
Apr 10,2014
0 people found
this helpful
Just to say I have a brilliant experience with this agent. All issues dealt with quickly and friendly and helpful when try to locate property in slough. I did try a few agents by just walking through the door and they were the only ones ...
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Apr 04,2014
Minithumbup
By: 'Tim Drake'
Apr 04,2014
0 people found
this helpful
Focus let two properties for us over an eight year period and were both efficient and incredibly helpful throughout. They managed the properties with great skill and always sorted things out with the minimum of fuss. They also sold two properties for us, and again ...
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Mar 26,2014
Minithumbup
By: '-'
Mar 26,2014
0 people found
this helpful
Perfect customer service! Couldn\'t ask for a better estate agent! Five and half years we\'ve been renting this property and they always put us as their main priority when there was something we needed help with. Couldn\'t thank them guys enough for ...
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Mar 01,2014
Minithumbdown
By: 'Zeeshan Cheema'
Mar 01,2014
4 people found
this helpful
I rented a property with Focus Residential Estate Agent Slough. After the end of the my tenancy agreement they deducted whopping £285 from deposit as following Carpet Cleaning - £65, even though I cleaned carpets using Rug Doctor Cleaning - £65 , I cleaned the whole ...
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By: Dave
Apr 23, 2015
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I had the same issue with the cleaning bill. Absolute nonsense. ...
Feb 14,2014
Minithumbup
By: 'Tim W'
Feb 14,2014
1 people found
this helpful
We searched far and wide looking for the perfect apartment in the SL1 area of a period over 3 months. Then I called Aaron and asked him to keep an eye out, he found one almost immediately and matched our specification down to the last brick. ...
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Areas covered
  • SL1
  • SL2
  • SL3

ARLA NALS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 1 11 17 10 0 4 0 0 1

Agent Fees

No fees set.
Last updated at 3:14 PM 02/07/2018 by Donna Sheppard

Complaints Procedure

No procedure set.
Last updated at 3:14 PM 02/07/2018 by Donna Sheppard

Awards won by Focus Residential

Individual Branch Awards

Slough, SL1


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