Flats & Houses Ltd

I had a disappointing experience with this estate agency during my tenancy. The property itself was in poor condition upon arrival — my mattress and wardrobe were damaged, and there was an ongoing mice issue that was addressed ineffectively despite repeated reports. Communication with the agent, ... Read Full Review

I got my first rented accommodation in London several years ago through Flats and Houses. They were prepared to help find me a place when other agencies weren't bothered. They found me a studio flat very quickly, quite close to their office. The landlord was a very nice gentleman who went ... Read Full Review

They are an unprofessional agency. They had two chances with us. On the first view they were late but they took the time to call and inform us. The second one? HA. Hilarious. We paid our travel, arrived there and NO ONE showed up. I've tried to call both the agents and none of them picked ... Read Full Review

This is the most unreliable and unprofessional agency in London. Particularly Josh the manager. We agreed to rent a property, however, despite having been told that we would have it we had to chase him up as he didn't bother to reply our calls or emails. we were waiting to pay the deposit and hand ... Read Full Review

Josh has been very helpful with the rental process and has been quick and concise with his responses to SMS and emails. Mostly like that he keeps things to the point, making my admin life less busy. So far so good and I absolutely love the flat he showed me and am currently renting, it was kept in ... Read Full Review

Josh has been a fantastic help on letting this property. From the first viewing, to reassuring me both over the phone and via email while I had some doubts during the offer process, right up until moving in and sourcing new furniture and repairs of everything required, really fast too. Josh is ... Read Full Review

Josh was extremely helpful with finding us a perfect flat in Stoke Newington and very proffesional in dealing with our moving in. The flat is beautiful and we have so far had an amazing stay since moving 8 months ... Read Full Review

This is a joke of an agency do not use them and espacially do not deal with Josh. His phone is off or unanswered the majority of the time, he does not reply to emails and issues never get resolved. Save yourself stress and go to another agency. I have never dealt with such incompetent people in ... Read Full Review

Do not go to this estate agents! I have never seen anyone more incompetent at their jobs. 1. Failed to tell us from date of signing contract that the flat was up for sale. 2. Emailed them a list of problems associated with the flat prior to moving in, and they clearly stated that it would ... Read Full Review

Absolutely useless, incompetent and arrogant.. Do not use this agency. We moved in in December and then quickly found out that the house was actually under a possession order against the landlord. They have spent the last months lying to us about it, saying they were unaware of the possession order ... Read Full Review

This agency were extremely poor in responding to issues, with a minimum response timed at a week, and simple issues raised months ago are still not addressed-they just ignore tenants hoping they'll stop ringing. Whenever we have rung the agency they were not understanding, made us feel like a ... Read Full Review