Fineholm
4.1/5, 671 reviews
79% recommended
100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
82% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £46,000 £212,000
Lettings 80% 82% £300 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
172 15 324 114 23 1 2 0 9 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Lettings
Latest Properties

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“Excellent service...”

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Sep 17,2018
Minithumbup
Taryn
By: 'AiAik'
Sep 17,2018
0 people found
this helpful
This is my first time renting a property in UK. I would like to thank Taryn Brown for helping me find property to rent in short period of time, even when I was in other country. All the questions were answered and he was always ...
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Comment on agent fees
good
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“WELL DONE, TEAM!...”

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Sep 17,2018
Minithumbup
Caroline
By: 'Rick and Pam'
Sep 17,2018
0 people found
this helpful
We have used the rental team at Fineholm for many years. This year, we decided to sell our one property in Scotland. It had proved inordinately difficult to sell in the past. Three previous attempts to sell had cost us dearly. Fineholm Sales took the ...
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Comment on agent fees
Good.
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“Excellent Advice...”

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Sep 09,2018
Minithumbup
Ellen
By: 'Eddie'
Sep 09,2018
0 people found
this helpful
I got in touch with Fineholm because I found myself in a position to invest in property. I wanted to get a second opinion about about a couple of flats I was considering and I got sensible advice from a very experienced professional. As it ...
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Comment on agent fees
I got free advice.
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“Horrific Experience...”

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Sep 06,2018
Minithumbdown
By: 'Hannah Forbes'
Sep 06,2018
8 people found
this helpful
I rented a flat from Fineholm (Edinburgh) for just under a year, with the tenancy finishing in June. We dealt primarily with Kim and Leanne, who were less than helpful from beginning to end. Moving in, the flat was dirty (there was literally faeces on ...
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“Seeming inability to notify customers of cancelled viewings...”

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Sep 06,2018
Minithumbdown
By: 'Tom A'
Sep 06,2018
1 people found
this helpful
On two seperate occasions failed to alert us that the property had been taken until 5 minutes before the scheduled viewing....
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Was this helpful? Yes
By: Dawn Blackwood
Sep 06, 2018
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Hi Tom, I'm really sorry to hear that you missed out on a couple of properties. The rental market is extremely busy at this time of year and it's the nature of the industry that properties can be taken at any time and we always inform viewers as quickly as possible. Good luck with your property search. ...

“Very bad experience...”

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Aug 24,2018
Minithumbdown
By: 'Macarmo'
Aug 24,2018
1 people found
this helpful
I had very bad experience with this agency and I don't recommend at all. Their policy and fees are too high and expensive for small and old properties that don't deserve this rent or fees. Please be careful...
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Comment on agent fees
Thry never help
Was this helpful? Yes
By: Mandy Beard
Aug 24, 2018
View all comments (1)
Good Afternoon "Macarmo", we do not charge tenants fees in line with legislation and do market properties in line with market rents. If you would like to get in touch directly with me, mandy.beard@fineholm.co.uk I am happy to discuss any issues. I'm afraid with the information provided I do not know which property you are referring to. ...

“A positive experience...”

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Aug 21,2018
Minithumbup
By: 'E Watt'
Aug 21,2018
0 people found
this helpful
Kristy dealt with the letting of my property in a very professional manner. She constantly kept me updated with any new developments, and during every stage, informed me how the rental application was progressing. I'm very pleased with the service I've received....
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Comment on agent fees
On a par with their competitors
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“FINEHOLM will make you feel like you are home...”

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Aug 20,2018
Minithumbup
Zoe
Karen
By: 'Zuzana'
Aug 20,2018
0 people found
this helpful
Fineholm Is great way to find your "home ". Everyone has an amazing attitude dealing with day to day issues. We are renting from fineholm past 3 years and we've not had any issues at any point. I would love to say special thank you to 2 ladies ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Caitlin Bowles
Sep 05, 2018
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I rented from Fineholm. On moving out they tried to claim £500 for cleaning. This was despite the fact when we got the property it was dirty. We provided over 300 photos to Fineholm on moving in. The inventory was not provided to us until a week after we moved in despite numerous requests and when we returned it they said it was too late. Thankfully, I am legally qualified and therefore could explain to them that this was illegal. They also provided fraudulent invoices where no cleaning had bee ...

“Not a pleasant experience at all...”

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Aug 16,2018
Minithumbdown
By: 'Erin'
Aug 16,2018
3 people found
this helpful
Fineholm were certainly the worst letting agency I've experienced. They lack manners and class. When we first moved in we reported problems with our flat and nothing was done. At the end of our tenancy our check out appointment was carried out by the rudest ...
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Comment on agent fees
Bad
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“Worst Customer Service Ever...”

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Aug 13,2018
Minithumbdown
By: 'Very Angry Customer'
Aug 13,2018
0 people found
this helpful
This agent was not interested in achieving a Let for a flat in Shawlands and if this was my flat I would be changing agents! I am free every day, all day for viewings until Friday and was simply told tough you cannot view it. ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Ellen Hamilton
Aug 13, 2018
View all comments (1)
We currently have 2 flats available in Shawlands and we have several viewings scheduled over the course of the week. I'm very surprised that your request wasn't accommodated and I would very much like to investigate the matter for you. Could you please contact me directly? ...

“Excellant Service...”

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Aug 09,2018
Minithumbup
By: 'Rai'
Aug 09,2018
0 people found
this helpful
We have stayed in the property just 2 months short of 6 years and Fineholm provided excellent service throughout the duration off our lease, not only did they look after us but they seemed to have both the landlord and tenants best interests at heart. We really ...
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“all in all very good...”

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Jul 13,2018
Minithumbup
Sally
Sarah
By: 'frances'
Jul 13,2018
0 people found
this helpful
from day one Fine Holm proved to be efficient and very helpful in particular Sarah .she was fantastic and calming...
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Comment on agent fees
good
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“Great help when needed...”

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Jul 10,2018
Minithumbup
By: 'David'
Jul 10,2018
0 people found
this helpful
Stacey been a great help whenever needed to sort out issues that may have occurred with the Flat. Always quick at replying....
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“Flat rent...”

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Jul 03,2018
Minithumbup
Sarah
Taryn
By: 'Francesco'
Jul 03,2018
0 people found
this helpful
Very professional and gorgeous staff especially Tyron and Sarah. If I need to rent or references to someone I give the name of agency. Thank you fineholm....
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By: taryn
Jul 03, 2018
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Thanks so much, i am so happy we managed to get you and your brother into the flat quickly. ...

“Great service...”

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Jul 02,2018
Minithumbup
Taryn
By: 'jrmemon'
Jul 02,2018
0 people found
this helpful
Excellent service. Very prompt in arranging a viewing to getting the flat booked. Sent documents and everything got confirmed the next day....
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“Ok...”

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Jul 02,2018
Minithumbdown
By: 'W'
Jul 02,2018
1 people found
this helpful
Got the impression there wasn't brilliant communication between staff as was a nightmare arranging Fineholm to come in and conduct viewings when we were moving out of property. Have been charged an excessive bill for cleaning on moving out. Not as bad as some estate ...
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“Very responsive service...”

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Jun 26,2018
Minithumbup
Taryn
By: 'Taopheeq'
Jun 26,2018
0 people found
this helpful
I was kept up to date and replies were prompt. Pleasantly happy with the service standards as I had used your services before, standards which would appear to have been maintained over the years....
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Comment on agent fees
No applicable
Was this helpful? Yes
By: taryn
Jun 26, 2018
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Thank you for the kind words, it has been a pleasure to help you secure a new property. ...

“Good service...”

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Jun 25,2018
Minithumbup
Taryn
By: 'Sunay'
Jun 25,2018
0 people found
this helpful
Taryn was crisp, accurate, thorough, punctual & helpful in his dealing. He took the initiative to expedite the process. I will definitely recommend him....
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Was this helpful? Yes
By: taryn
Jun 25, 2018
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THANK YOU SUNAY, LOOK FORWARD TO MOVING YOU AND YOUR WIFE INTO lANCEFIELD ...

“Very helpful...”

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Jun 14,2018
Minithumbup
Taryn
By: 'Ruth'
Jun 14,2018
1 people found
this helpful
I have contacted taryn many times to discuss details all the way through the application process and he was very patient and helpful. Would definitely recommend....
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By: taryn
Jun 14, 2018
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Thank you Ruth, it has been a pleasure to help you ith the move. ...

“Thank you Sally...”

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Jun 05,2018
Minithumbup
Sally
By: 'June Anderson'
Jun 05,2018
0 people found
this helpful
Thank you Sally and all your colleagues. I am delighted with my new Tenants, I am delighted with your professionalism and how quickly you managed to get me a Tenant. June Anderson...
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“Excellent! 18 months on...”

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May 30,2018
Minithumbup
Taryn
By: 'Excellent service, very happy.'
May 30,2018
0 people found
this helpful
We've had our properties for 18 months now and we cannot fault the service we have received. Stacey and Taryn respond immediately to queries from us and from our tenants. New tenants have been found within days and with minimal hassle. All we can say is ...
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Comment on agent fees
You pay for what you get, we had new tenants within days, our flat was empty for a week (which was needed anyway for repairs) how can this be bad?!
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“Very disappointed...”

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May 22,2018
Minithumbdown
By: 'Giovanna'
May 22,2018
3 people found
this helpful
We are currently in a dispute with this agency over some exorbitant cleaning fee and damage fee for things that were already damaged in the flat. We paid six months in advance, agreed to their strict rules, and treated the flat with extreme care, cleaning ...
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“Great service and very thorough!...”

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May 21,2018
Minithumbup
Pamela
By: 'PJH'
May 21,2018
0 people found
this helpful
I would highly recommend Fineholm to others. They provide a great service and are very professional. The whole process was very easy and there was always someone at the end of the phone to assist with any issues or queries....
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Comment on agent fees
Very good
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“Transition to new Tenant...”

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May 16,2018
Minithumbup
Taryn
By: 'Liam Kane'
May 16,2018
0 people found
this helpful
Taryn is always very quick to respond to emails and polite. Unfortunately we had a few weeks with no tenant in apartment but Taryn would keep me well informed of progress, viewings and provide details of any prospective tenants throughout....
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By: taryn
May 16, 2018
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Thanks Liam, glad we managed to find a good tenant for you. ...

“Fineholme...”

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May 03,2018
Minithumbdown
By: 'Appalled.'
May 03,2018
4 people found
this helpful
One of the worst agencies I have encountered, whose reputation preceded them and they did not let me down. Appalling. Trul appalling....
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Was this helpful? Yes
By: Sally
May 04, 2018
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We note your email however as you give no detail or name its difficult to respond. Could you email me directly sally.beard@fineholm.co.uk ...

“Transparent, clear communication throughout the process of getting our flat. Everything has been made very clear and simple. No hassles....”

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May 02,2018
Minithumbup
Taryn
By: 'Nico'
May 02,2018
0 people found
this helpful
From beginning to end both fineholm employees ( Taryn Brown and Kristy Fulton) were very helpful. Theyre communication with myself and partner was very good. The entire was simply a breeze. Would definitely recommend their services...
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“Miss...”

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Apr 10,2018
Minithumbup
Taryn
By: 'Beatriz Navas'
Apr 10,2018
0 people found
this helpful
Taryn Brown has replied to all my emails on time, providing all the information I have required. Hence, I am very satisfied with the treatment received....
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By: taryn
Apr 10, 2018
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Thank you very much indeed Beatriz ...

“Absolutely brilliant!!...”

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Apr 05,2018
Minithumbup
By: 'Lorna'
Apr 05,2018
1 people found
this helpful
I have just moved into a new property. Kristy helped me along the way and i can't thank her enough. Very professional. Thankyou kristy....
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Comment on agent fees
Good
Was this helpful? Yes
By: Kristy Fulton
Apr 13, 2018
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Thank you very much for your review Lorna and I hope you enjoy the flat. ...

“Flat management...”

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Apr 03,2018
Minithumbup
Angie
By: 'Jemma Evans'
Apr 03,2018
0 people found
this helpful
Angie goes above and beyond to offer wonderful service. She has managed my property for many years and always gets repairs organized quickly and I feel she looks after tenants and landlords very well....
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By: Angie McIntosh
Apr 09, 2018
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Thank you very much for the lovely review. It has been an absolute pleasure dealing with you over the years. ...

“Unprofessional and Disorganized...”

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Mar 25,2018
Minithumbdown
By: 'Katherine'
Mar 25,2018
3 people found
this helpful
I had good experiences with Annie, Stacey, and Laura, and wish to clarify that the following review should not reflect upon their professional performance: During the initial lease-signing process with Fineholm, I had several clarification questions. Instead of receiving clarification, I was told by the ...
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Comment on agent fees
Compared to the prices of other flats in better condition in the general area, this Agent's fees were too high.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:23 PM 30/10/2017 by allAgents

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Fineholm