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Dec 13,2017
Minithumbup
Robbie Craig
By: 'Tom Beresford'
Dec 13,2017
0 people found
this helpful
A massive thank you to Robbie Craig for a fast, informative and excellent service in relation to some maintenance issues today. Robbie provided me with regular updates and I was very pleased with his helpful and professional attitude. He is obviously a well trained member of staff and his knowledge and customer service skills are first class. Well done Robbie and thank you....
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Comment on agent fees
Excellent
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Dec 08,2017
Minithumbdown
By: 'Mario and Alicia'
Dec 08,2017
0 people found
this helpful
If I would have the chance I would give her 0 stars. She just doesn't care about her clients. Firstly, I tried to contact her to view few flats and It was impossible she always has an excuse to not show you the flats, like you didn't arrange a view, but actually, I did send her an email. When I finally get the chance to see one of her flats, she just wasnΒ΄t there, after 10 days waiting to see a flat she just couldnΒ΄t wait five minutes because I couldnΒ΄t find the flat. So you wait ...
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Comment on agent fees
They need to improve the way on how they treat clients.
Was this helpful? Yes
Nov 30,2017
Minithumbup
Stacey Carmichael
By: 'Lisa L'
Nov 30,2017
0 people found
this helpful
Massive thank you to Stacey who has been very helpful and quick replies to my emails whenever there are repairs/maintenances required over the past few years. She is polite, knowledgeable and always ready for your enquiries. Always a first class service from all Fineholms staffs who I've dealt with in the past. Thanks again....
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Comment on agent fees
Good / reasonable fees.
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Nov 22,2017
Minithumbup
Taryn Brown
By: 'Allister'
Nov 22,2017
0 people found
this helpful
Taryn made the rental process simple and hassle free answering my questions in a timely manner and ensuring everything went off without a hitch....
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By: taryn
Nov 22, 2017
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Thanks Alan, hope you enjoy staying at Blackfriars. ...
Nov 14,2017
Minithumbup
Taryn Brown
By: 'Isa'
Nov 14,2017
0 people found
this helpful
Have dealt with Taryn on many occasions. He is always very organised and keeps us fully updated. Top marks all round but particularly for customer service which is extremely important....
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By: taryn
Nov 14, 2017
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Thank you very much for the nice review and it was a pleasure. ...
Nov 10,2017
Minithumbup
Taryn Brown
By: 'Jean'
Nov 10,2017
0 people found
this helpful
Professional, prompt and very friendly, helpful service. Nice to have a responsive voice at the end of the phone. Taryn was my main day to day contact but all members of the team finding a tenant and processing everything were very good....
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Comment on agent fees
Reasonable fee and everything was done as promised and as per Finders contract.
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By: taryn
Nov 10, 2017
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Hi, thank you for your kind words, we are very happy that we made it an easy process for you. ...
Nov 03,2017
Minithumbup
Taryn Brown
By: 'Mima Griffiths'
Nov 03,2017
0 people found
this helpful
Taryn accommodated me moving in within 4 days of calling him to a brilliant flat. He was efficient and patient during the quick move in despite having to organise everything so quickly. Thank you Taryn...
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By: taryn
Nov 06, 2017
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Thank you Jemima, i was confident we could move you in with a fast turnaround and that proved to be the case, hope you enjoy the flat. ...
Oct 20,2017
Minithumbup
Taryn Brown
By: 'Amanda'
Oct 20,2017
0 people found
this helpful
Excellent service. Taryn had great communication and quick to respond to any questions I had. Very smooth process. I would recommend this agency to friends and family....
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By: taryn
Oct 20, 2017
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Thanks very much Amanda, see you next Friday to get the keys etc. ...
Oct 19,2017
Minithumbup
Taryn Brown
By: 'Hazel Clark'
Oct 19,2017
0 people found
this helpful
Taryn was really great. Going through process of renting a property for the first time he made is really stress free and easy. Would highly recommend Taryn, great asset to Fineholm!...
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By: taryn
Oct 19, 2017
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Thanks Hazel, glad i could help with the let at Dumbarton Road. ...
Oct 17,2017
Minithumbup
Taryn Brown
By: 'Student'
Oct 17,2017
0 people found
this helpful
Being both from outside the UK and, thus, not familiar with the local renting habits, my boyfriend and I were quiet concerned about finding a suitable agent and flat. However, right from the start, our property manager Taryn Brown helped us to overcome our doubts. We are still at the beginning of the renting process (contract phase) but so far he has been incredibly responsive to our emails and calls and answered all our questions in great detail and with great proficiency. Up to this point,...
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By: taryn
Oct 17, 2017
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Thank you Dorothee, i am so pleased i was able to make it easy for you both. ...
Oct 16,2017
Minithumbup
Robbie Craig
By: 'Karen McGrath'
Oct 16,2017
0 people found
this helpful
We have been dealing with a complicated situation involving an insurance company re water damage in a bathroom and have found Robbie to be polite, efficient, helpful and understanding throughout. I think he has started fairly recently at Fineholm but has shouldered his responsibilities extremely well. He is an asset to Fineholm. He is also lovely to speak to on the phone!...
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Oct 13,2017
Minithumbup
Taryn Brown
By: 'Bryble'
Oct 13,2017
0 people found
this helpful
Excellent communication from Taryn throughout the process and his understanding and speed of response has been superb. He has an understanding of what is required and moves effortlessly, competently and speedily and with ease in order to achieve customer satisfaction. An asset to any company....
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By: taryn
Oct 16, 2017
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Thank you so much, this really is a great review and i appreciate it. ...
Oct 12,2017
Minithumbup
Taryn Brown
By: 'C'
Oct 12,2017
0 people found
this helpful
Good communication and quick to respond to emails. Efficient in keeping me up to date regarding progress in finding me a tenant and subsequent paperwork....
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Comment on agent fees
I think about average
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By: taryn
Oct 13, 2017
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Thank you for the great feedback, it was a real pleasure. ...
Oct 09,2017
Minithumbup
Sally Beard
Ellen Hamilton
By: 'G Cowan'
Oct 09,2017
1 people found
this helpful
From first contacting Fineholm's Glasgow office I was impressed with the level of knowledge,professionalism and assistance given by Ellen Hamilton.She spent time trying to assist me in making the correct choices for my business which went above and beyond that which I would have expected. This encouraged me to use Fineholm to let my property and I was further impressed with the service provided by Sally Beard. My property was let within a few days of being advertised and I would have no hes...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 22,2017
Minithumbup
Sally Beard
By: 'Joanna Holmes'
Sep 22,2017
0 people found
this helpful
The service overall has been excellent, but i want to say a special thanks to Taryn who has given a very professional service when dealing with awkward tenants. His service can't be faulted and he has made a stressful and difficult process very easy....
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Comment on agent fees
Good
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By: Sally
Sep 22, 2017
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Thanks Joanna- much appreciated and noted re Taryn! ...
Sep 20,2017
Minithumbdown
Pamela Davren
By: 'Sam'
Sep 20,2017
0 people found
this helpful
As you can tell from numerous complaints..You only deal with Fineholm at your own risk as they don't care about clients and the poor service you. Just spoke to their manager about their poor rating & about my experience with them and she is totally fine with that. *They ask u to keep huge deposits and keep u waiting for days if not weeks & can come back to you at any time to tell u the property is not available. It took them 2 days to show the property to my spouse and after calling to t...
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By: Dawn Blackwood
Sep 21, 2017
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Hi Sam, I was really shocked to see your review and must be candid in my reply as the majority of your comments are untrue. Firstly, you have not experienced weeks waiting time, your viewing was on 12/9/17, you expressed interest, we contacted our landlord and came back to you on 14/9/17 to be told that you'd found another property, you then came back to us on 19/9/17 asking to go ahead and were informed on 20/9/17 that the landlord didn't wish to accept the tenancy as you were not prepared to p ...
Sep 17,2017
Minithumbdown
Karen Duncan
By: 'Glasgow Boy'
Sep 17,2017
0 people found
this helpful
Excellent service from Karen. I let a property of my own in Edinburgh and only hope tenants there get treated with respect the way I have been while moving to property in west end. Very helpful team and exceptionally smooth from first call to set up viewing, to getting keys....
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By: Karen
Sep 18, 2017
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Thank you very much William, I really hope you enjoy the flat ...
Sep 13,2017
Minithumbup
Taryn Brown
By: 'Sarah Martin'
Sep 13,2017
0 people found
this helpful
Taryn was well mannered and very efficient in letting me know which information was still needed and put me at ease while I waited on everything being verified....
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By: taryn
Sep 13, 2017
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Tanks Sarah, it was a pleasure to help you. ...
Sep 07,2017
Minithumbup
Linda Thomson
By: 'Susie'
Sep 07,2017
0 people found
this helpful
Linda has been efficient and organised sorting out the replacement of a gas hob with an electric one at late notice before the tenants move it. She answered my questions clearly and knowledgeably and I look forward to working with her in the future....
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Comment on agent fees
Fineholm fees are reasonable
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By: Linda Thomson
Sep 07, 2017
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Good morning Susie, thanks for your kind words. It was a pleasure to sort the issue with the hobs for you and I look forward to working with you in the near future too. ...
Aug 24,2017
Minithumbup
Taryn Brown
By: 'Gill Chen'
Aug 24,2017
0 people found
this helpful
Mr. Brown has been really helpful in the letting process. Although out moving date is a little bit urgent, he still dealing with it patiently. Really appreciate that....
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Comment on agent fees
We didn't pay any agent fee in the letting process.
Was this helpful? Yes
By: taryn
Aug 24, 2017
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Thank you, i hope you and your flatmate will enjoy living at Arcadia Street ...
Aug 22,2017
Minithumbup
Linda Thomson
By: 'Richard B'
Aug 22,2017
0 people found
this helpful
Linda has been very helpful in organising the annual inspection and maintenance for the gas boiler in my property. Very professional and helpful at all times. Linda is a credit to Fineholm....
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Comment on agent fees
Fair price for fees.
Was this helpful? Yes
By: Linda Thomson
Aug 23, 2017
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Good morning Richard, thanks very much for the kinds words and it is a pleasure to assist with your property. ...
Aug 18,2017
Minithumbup
Leanne Hughes
Maria Smith
By: 'Steve'
Aug 18,2017
0 people found
this helpful
Fineholm is an excellent agent. Their staff are thorough, understanding and very efficient. I cannot recommend them highly enough! Top marks. Γ°ΕΈβ„’β€š...
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Comment on agent fees
The fees are reasonable as far as I know.
Was this helpful? Yes
Aug 17,2017
Minithumbup
By: 'Chris'
Aug 17,2017
0 people found
this helpful
We've been renting w/ Fineholm for 4 years across 2 properties. Very responsive and engaged throughout our time, helping us resolve issues, answering questions and keeping landlords up to date. Thanks to all for their help and assistance....
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Aug 13,2017
Minithumbup
Angie McIntosh
By: 'Karen'
Aug 13,2017
0 people found
this helpful
Angie is clear, direct and polite in her correspondence and telephone calls. Angie is efficient and deals with issues quickly. Angie went above and beyond my expectations of Fineholm by talking on a tenement roof leak, liaising with owners, obtaining funds from them and sorting out the problem. This was fantastic....
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Comment on agent fees
Good.
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By: Angie McIntosh
Aug 14, 2017
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Thank you very much for the review. It's nice to know the work was appreciated. ...
Aug 11,2017
Minithumbup
Taryn Brown
By: 'Ugis L'
Aug 11,2017
0 people found
this helpful
Moving can be a stressful time by itself, especially when I'm trying to arrange things such as a new job and a new flat while living 3 hours away from Glasgow. Taryn has gone out of his way to arrange time and work around my schedule for getting the flat into order and lease signed. I really appreciate the help and the smooth process so far....
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Comment on agent fees
No fees, very good.
Was this helpful? Yes
By: taryn
Aug 11, 2017
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Thank you Ugis, i was happy to be able to help you get moved in this coming Monday. ...
Aug 07,2017
Minithumbup
Sally Beard
Taryn Brown
By: 'Ross Logan'
Aug 07,2017
0 people found
this helpful
Excellent stuff from the outset. Professional knowledgeable and helpful. First letting went without a hitch thanks to Sally and Taryn and the rest of the staff who were involved. All emails picked up by others if named agent unavailable....
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Comment on agent fees
in line with industry
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By: taryn
Aug 08, 2017
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Thank you for the feedback Ross, it was a pleasure to help you with your first rental as a landlord. ...
Jul 31,2017
Minithumbup
Robbie Craig
By: 'Lisa'
Jul 31,2017
0 people found
this helpful
Very good and professional experience from "Robbie Craig". He has responded quickly to my emails and provides a quality service by understanding the situations if there was any issues between landlords and tenants. He has shown fairness as well as making good judgment and a good representative to act on behalf of both landlords and tenants when there are any disputes. He has acted quickly in providing quotes when requested....
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Comment on agent fees
Responsible agent fees
Was this helpful? Yes
Jul 28,2017
Minithumbup
Taryn Brown
By: 'Emma'
Jul 28,2017
0 people found
this helpful
Everyone at the branch was very friendly and helpful over the phone. Taryn was very helpful and friendly throughout the whole process and made our first time renting experience easy....
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Jul 26,2017
Minithumbup
Taryn Brown
Amanda Gallie
By: 'John Oxley'
Jul 26,2017
0 people found
this helpful
Taryn provided excellent service from start to finish. I have gone from viewing the property for the very first time last Thursday to going through all the necessary checks and paying my deposit today, just three working days later. Taryn was very responsive to all of my emails and always called back soon after I had left a message. Amanda also helpfully explained to me how the deposit and lease signing process works whilst Taryn was at lunch when I called. I would recommend Fineholm to anyo...
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Jul 25,2017
Minithumbup
Taryn Brown
By: 'Canadianabroad'
Jul 25,2017
0 people found
this helpful
Taryn gave us great service while we moved flat, mid week. With many limitations and coordinating he was able to arrange something, showing great flexibility. He is very quick to reply and get answers. Thanks Taryn!...
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Was this helpful? Yes

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We offer 3 different levels of service to our landlords - Contact us for fees...





Let only (for the hands on landlord) appraisal, marketing, lease preparation, regulation advice and first month rent and deposit collection



Rent Collection (for the middle of the road landlord) - appraisal, marketing, lease preparation, regulation advice and rent collection and chasing



Full Management (the completely hassle free approach)- appraisal, marketing, lease preparation, regulation advice, rent collection, inspection and full maintenance

Last updated at 2:31 PM 01/11/2017 by allAgents

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