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    Sally
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    Zoe
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    Kristy
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    Ellen
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    Amanda
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    Veronika
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    Linda
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    Leanne
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    Laura
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    Maria
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    Taryn
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    Dawn
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    Emma
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    Kim
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    Mandy
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    Jill
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    Linda
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    Stacey
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    Leanne
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    Gemma
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    Caroline
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    Annie
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    Karen
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    Anne
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    Aleksandra
No description available.

“ Very helpful... ”

Jun 14,2018
Minithumbup
Taryn
By: 'Ruth'
Jun 14,2018
1 people found
this helpful
I have contacted taryn many times to discuss details all the way through the application process and he was very patient and helpful. Would definitely recommend....
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Was this helpful? Yes
By: taryn
Jun 14, 2018
View all comments (1)
Thank you Ruth, it has been a pleasure to help you ith the move. ...

“ Thank you Sally... ”

Jun 05,2018
Minithumbup
Sally
By: 'June Anderson'
Jun 05,2018
0 people found
this helpful
Thank you Sally and all your colleagues. I am delighted with my new Tenants, I am delighted with your professionalism and how quickly you managed to get me a Tenant. June Anderson...
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Was this helpful? Yes

“ Excellent! 18 months on... ”

May 30,2018
Minithumbup
Stacey
Taryn
By: 'Excellent service, very happy.'
May 30,2018
0 people found
this helpful
We've had our properties for 18 months now and we cannot fault the service we have received. Stacey and Taryn respond immediately to queries from us and from our tenants. New tenants have been found within days and with minimal hassle. All we can say ...
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Comment on agent fees
You pay for what you get, we had new tenants within days, our flat was empty for a week (which was needed anyway for repairs) how can this be bad?!
Was this helpful? Yes

“ Very disappointed... ”

May 22,2018
Minithumbdown
By: 'Giovanna'
May 22,2018
1 people found
this helpful
We are currently in a dispute with this agency over some exorbitant cleaning fee and damage fee for things that were already damaged in the flat. We paid six months in advance, agreed to their strict rules, and treated the flat with extreme care, cleaning ...
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Was this helpful? Yes

“ Great service and very thorough!... ”

May 21,2018
Minithumbup
Pamela
By: 'PJH'
May 21,2018
0 people found
this helpful
I would highly recommend Fineholm to others. They provide a great service and are very professional. The whole process was very easy and there was always someone at the end of the phone to assist with any issues or queries....
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Comment on agent fees
Very good
Was this helpful? Yes

“ Transition to new Tenant... ”

May 16,2018
Minithumbup
Taryn
By: 'Liam Kane'
May 16,2018
0 people found
this helpful
Taryn is always very quick to respond to emails and polite. Unfortunately we had a few weeks with no tenant in apartment but Taryn would keep me well informed of progress, viewings and provide details of any prospective tenants throughout....
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By: taryn
May 16, 2018
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Thanks Liam, glad we managed to find a good tenant for you. ...

“ Fineholme... ”

May 03,2018
Minithumbdown
By: 'Appalled.'
May 03,2018
1 people found
this helpful
One of the worst agencies I have encountered, whose reputation preceded them and they did not let me down. Appalling. Trul appalling....
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Was this helpful? Yes
By: Sally
May 04, 2018
View all comments (1)
We note your email however as you give no detail or name its difficult to respond. Could you email me directly sally.beard@fineholm.co.uk ...

“ Transparent, clear communication throughout the process of getting our flat. Everything has been made very clear and simple. No hassles.... ”

May 02,2018
Minithumbup
Taryn
Kristy
By: 'Nico'
May 02,2018
0 people found
this helpful
From beginning to end both fineholm employees ( Taryn Brown and Kristy Fulton) were very helpful. Theyre communication with myself and partner was very good. The entire was simply a breeze. Would definitely recommend their services...
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“ Miss... ”

Apr 10,2018
Minithumbup
Taryn
By: 'Beatriz Navas'
Apr 10,2018
0 people found
this helpful
Taryn Brown has replied to all my emails on time, providing all the information I have required. Hence, I am very satisfied with the treatment received....
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Was this helpful? Yes
By: taryn
Apr 10, 2018
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Thank you very much indeed Beatriz ...

“ Absolutely brilliant!!... ”

Apr 05,2018
Minithumbup
Kristy
By: 'Lorna'
Apr 05,2018
0 people found
this helpful
I have just moved into a new property. Kristy helped me along the way and i can't thank her enough. Very professional. Thankyou kristy....
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Comment on agent fees
Good
Was this helpful? Yes
By: Kristy Fulton
Apr 13, 2018
View all comments (1)
Thank you very much for your review Lorna and I hope you enjoy the flat. ...

“ Flat management... ”

Apr 03,2018
Minithumbup
Angie
By: 'Jemma Evans'
Apr 03,2018
0 people found
this helpful
Angie goes above and beyond to offer wonderful service. She has managed my property for many years and always gets repairs organized quickly and I feel she looks after tenants and landlords very well....
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Was this helpful? Yes
By: Angie McIntosh
Apr 09, 2018
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Thank you very much for the lovely review. It has been an absolute pleasure dealing with you over the years. ...

“ Exceptional service from a fabulous company... ”

Mar 26,2018
Minithumbup
Leanne
Kim
By: 'Maya'
Mar 26,2018
0 people found
this helpful
I have two properties managed by Fineholm and, for various reasons, they're the second agent I've used in the last year or two. The staff at Fineholm are excellent; they ensure the upkeep of my properties, value me as a landlord, and they ...
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Comment on agent fees
Considering the high level of service they provide, their fees are very reasonable.
Was this helpful? Yes
By: Kim Cowan
Mar 27, 2018
View all comments (1)
Thank you Maya! We really appreciate the positive feedback! What lovely comments. Thanks- Kim & Leanne ...

“ Unprofessional and Disorganized... ”

Mar 25,2018
Minithumbdown
By: 'Katherine'
Mar 25,2018
1 people found
this helpful
I had good experiences with Annie, Stacey, and Laura, and wish to clarify that the following review should not reflect upon their professional performance: During the initial lease-signing process with Fineholm, I had several clarification questions. Instead of receiving clarification, I was told by the ...
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Comment on agent fees
Compared to the prices of other flats in better condition in the general area, this Agent's fees were too high.
Was this helpful? Yes

“ Review... ”

Mar 21,2018
Minithumbup
Kristy
Stephanie
By: 'Rhys Jones'
Mar 21,2018
0 people found
this helpful
Have been in a property for almost three years and they're a very easy agency to deal with. Also been to view some more properties with them. Would recommend to anyone. Viewings, inspections, maintenance etc. all run smoothly and professionally....
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Was this helpful? Yes
By: Kristy Fulton
Mar 22, 2018
View all comments (1)
Hi Rhys thank you very much for your review and hope you continue to enjoy your tenancy with us. Kristy Fulton ...

“ Great Customer Service... ”

Mar 16,2018
Minithumbup
Kristy
By: 'JD'
Mar 16,2018
0 people found
this helpful
Recently rented a flat through yourselves and wanted to say how impressed I was with the service, in particular from Kristy. She was quick to answer queries, took a personal proactive interest in my move and always had a smile and recognised me when I ...
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Was this helpful? Yes
By: Kristy
Mar 20, 2018
View all comments (1)
Dear James, Many thanks for your review and hope you enjoy your time in the property. Thanks Kristy ...
Mar 12,2018
Minithumbdown
Amanda
Kristy
By: 'Kalin Stoev'
Mar 12,2018
1 people found
this helpful
Agency was good during tenancy for maintenance and general responsiveness. However, they are not strict or thorough enough at the check-in of tenancy and basically relatively clean flat stating it was professionally cleaned. Bedding was ancient and not washed with several parts of the flat ...
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Comment on agent fees
Reference fee and organization of work fee are way too high. I work as a software engineer and don't get paid 30 quid to write an email or call a cleaning agency..... Also baking in 3.5% rent increase in the contract is a bit too much with inflation crawling at about 2% at the moment...
Was this helpful? Yes
By: SAlly
Mar 14, 2018
View all comments (1)
Kalin, I pleased to hear that you found the tenancy itself smooth and that Fineholm were responsive to any issues that arose. Cleaning at the end of the tenancy is the single most common complaint that we have and we really do do our absolute best to make it clear from the outset that if you have any cleaning issues when you move in they must be raised. We do this by asking you to sign a form to confirm its clean when you move in and reminding all our tenants to report any issues on move in. If ...
Mar 09,2018
Minithumbup
Taryn
By: 'Fatimah'
Mar 09,2018
0 people found
this helpful
He replay fast & easy to talk with . Also he will help you a lot with your renting . I recommend him....
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Was this helpful? Yes
By: taryn
Mar 09, 2018
View all comments (1)
Thank you Fatimah, see you today at 4pm for your lease signing. ...
Mar 06,2018
Minithumbup
Taryn
By: 'Stuart'
Mar 06,2018
0 people found
this helpful
Was great at dealing with all of our queries and ensured a smooth transition into the flat. He stood up for ourselves to protect us from paying rent unduly through a delayed move in date (beast from the easts fault). He has also been on ...
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Was this helpful? Yes
By: taryn
Mar 06, 2018
View all comments (1)
Thank you Stuart, it was a pleasure dealing with you and everything went very smoothly, i hope you both enjoy living at the apartment. ...
Feb 26,2018
Minithumbup
Laura
By: 'Megan & Joe Murphy'
Feb 26,2018
0 people found
this helpful
As first time buyers, we would like to say a huge thank you to Laura for her support and patience throughout the buying process. Very attentative, responsive, reassuring and helpful. All of our requests were noted and actioned quickly. We really couldn't have done ...
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Was this helpful? Yes
By: Laura Beard
Feb 26, 2018
View all comments (1)
Hi Megan & Joe, thank you for your kind review and so pleased you are now in your new home. Kind regards Laura ...
Feb 20,2018
Minithumbup
Kristy
By: 'Edward'
Feb 20,2018
0 people found
this helpful
Very great agent. She helped us and gave us all the information we needed. She was professional and friendly, and our experience was positive....
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Was this helpful? Yes
By: Kristy Fulton
Feb 20, 2018
View all comments (1)
Hi Edward, thank you very much for your kind words and look forward to getting you moved into your new home very soon! ...
Feb 20,2018
Minithumbup
Kristy
By: 'Edward'
Feb 20,2018
0 people found
this helpful
Very great agent. She helped us and gave us all the information we needed. She was professional and friendly, and our experience was positive....
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Was this helpful? Yes
Feb 19,2018
Minithumbup
Taryn
By: 'Mohammed'
Feb 19,2018
0 people found
this helpful
I would like to appreciate Mr. Taryn Brown, as I did everything with him to finish the procedures of property rental, everything was very easy as we keep in touch by email....
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Comment on agent fees
good
Was this helpful? Yes
By: taryn
Feb 19, 2018
View all comments (1)
Thank you very much and looking forward to moving you into Hamiltonhill on Wednesday ...
Feb 19,2018
Minithumbup
Sally
Taryn
By: 'Helen J'
Feb 19,2018
0 people found
this helpful
Very impressed with the speed and efficiency that our flat was marketed and let. Very professional service all round. Would highly recommend to other landlords....
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Comment on agent fees
Market rate
Was this helpful? Yes
By: taryn
Feb 19, 2018
View all comments (1)
Thank you Helen, it was a real pleasure to help you find a tenant and make the process as easy as possible. ...
Feb 19,2018
Minithumbup
Taryn
By: 'Andrisbela'
Feb 19,2018
0 people found
this helpful
Taryn was always quick with replying to my messages, he was helpful and explained everything I wanted to know. I felt confident calling when I had to talk to him and he was always available. Overall, he helped making the whole process smooth and fast....
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Was this helpful? Yes
By: taryn
Feb 19, 2018
View all comments (1)
Thank you and i am so pleased i managed to make you feel comfortable and you had confidence that i would help you at anytime. ...
Feb 19,2018
Minithumbup
Taryn
By: 'Stacey'
Feb 19,2018
0 people found
this helpful
Can't express how happy we are with the help and dedication we have experienced with Taryn brown through our lease progress he has truly done everything in his power to make it as unstressful and smooth process for our family can't recommend this ...
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Was this helpful? Yes
By: taryn
Feb 19, 2018
View all comments (1)
Thank you Stacey, it has been a pleasure to help you and confident we can have everything tied up this week. ...
Feb 15,2018
Minithumbup
Taryn
Stacey
By: 'Alex M'
Feb 15,2018
0 people found
this helpful
I overall had a pretty positive experience with Fineholm. I was a bit concerned at the start because of some comments I read online, but their service has been very professional so far. Taryn has helped me move in at a time that I could ...
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Comment on agent fees
There were no fees which I was really pleased with! I only had to pay £20 for the reference check. So in that regard, I was really pleasently surprised.
Was this helpful? Yes
By: taryn
Feb 15, 2018
View all comments (1)
Tank you for the kind review Alex, i hope you enjoy staying at the flat. ...
Feb 09,2018
Minithumbup
Taryn
By: 'Sat'
Feb 09,2018
0 people found
this helpful
I am Glad to take a flat under your agency. The agent(Taryn in my case) is very helpful and friendly while gathering the documentation required for the lease process. Thanks alot....
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Comment on agent fees
NA
Was this helpful? Yes
Feb 08,2018
Minithumbup
Taryn
By: 'Dev'
Feb 08,2018
0 people found
this helpful
The renting experience with Finehome has been a very favourable one.Every staff member I dealt with, by phone were all very helpful and proactive. Special thanks to Tayrn, he is always prompt at answering e-mails and keeping me updated on what is happening....
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Comment on agent fees
No Agent Fees
Was this helpful? Yes
By: taryn
Feb 08, 2018
View all comments (1)
Thank you, looking forward to moving you and your wife into Errol Gardens early next week. ...
Feb 07,2018
Minithumbup
Robbie
By: 'Carla and Sean'
Feb 07,2018
0 people found
this helpful
Following a recent flooding in our flat, we felt that the service we received from Robbie was very good. He did everything in his power to contact the relevant contractors who came out to us, and despite a disappointing wait of over 3 hours for a ...
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Was this helpful? Yes
By: Robbie Craig
Feb 09, 2018
View all comments (1)
Hi Carla & Sean, Thanks for your lovely review, it was a pleasure to help you out and I appreciate your understanding in the whole situation. ...
Feb 01,2018
Minithumbup
Leanne
Kim
By: 'Aurangzeb'
Feb 01,2018
0 people found
this helpful
I have had a very good overall experience with Fineholm. Mostly, it was Leanne I was in touch with throughout my stay for repairs and maintenance. She was timely in her responses almost all the time. I was satisfied with the responses I got from ...
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Comment on agent fees
They are alright.
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
151 14 224 104 18 1 2 0 9 9

Agent Fees

We offer 3 different levels of service to our landlords - Contact us for fees...





Let only (for the hands on landlord) appraisal, marketing, lease preparation, regulation advice and first month rent and deposit collection



Rent Collection (for the middle of the road landlord) - appraisal, marketing, lease preparation, regulation advice and rent collection and chasing



Full Management (the completely hassle free approach)- appraisal, marketing, lease preparation, regulation advice, rent collection, inspection and full maintenance

Last updated at 2:31 PM 01/11/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:23 PM 30/10/2017 by allAgents

Edinburgh
11 Grove Street, Edinburgh EH3 8AF
(131)
Glasgow
114 Union Street, Glasgow G1 3QQ
(366)


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