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Mar 22,2017
Minithumbup
Taryn Brown
By:
Mar 22,2017
0 people found
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Taryn was incredibly helpful and I appreciated his care and attention. I feel he is honest and trustworthy. He kept me informed of what was happening with the swapping of tenants in my flat....
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Na
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By: taryn
Mar 22, 2017
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Thanks Alice and Glad everything went to plan at Bilsland Drive ...
Mar 21,2017
Minithumbup
Kim Cowan
By:
Mar 21,2017
0 people found
this helpful
Kim was the agent I was in touch with when going throught the application to rent a flat. She was extremely helpful and easy to talk to. She walked me through the process and made sure I had all the information I needed whilst always being very prompt when responding to my emails....
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By: Kim Cowan
Mar 21, 2017
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Thank you for such positive comments Marianthi! I really appreciate it. If there is anything else I can do for you, please just ask! ...
Mar 18,2017
Minithumbdown
By:
Mar 18,2017
0 people found
this helpful
If I could award 0 stars I would. They said the property was registered with the Council, came with a residents parking pass and had beeb inspected. None of it was true. Basic maintenance requests were ignored. Find another Agency....
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Comment on agent fees
Excessive charges, including the now illegal agreement fees and allocation of work fees.
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Mar 16,2017
Minithumbup
Angie McIntosh
By:
Mar 16,2017
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this helpful
Angie is really amazing, always helpful. If we had a problem she always deals with it promptly. It is really nice to have an agent that cares about the property as much....
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By: Angie McIntosh
Mar 16, 2017
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Thank you very much for your kind review. I'm glad you are happy with the service. ...
Mar 14,2017
Minithumbup
Taryn Brown
Annie Dunlay
By:
Mar 14,2017
0 people found
this helpful
The Team in the Glasgow Branch were extremely professional and friendly. The made a usually stressful time easier and kept in contact throughout the whole process. Everything was explained thoroughly and left the office very pleased with the experience....
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Comment on agent fees
Good
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By: Annie
Mar 14, 2017
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Thanks very much for your review Gregg! It was great to meet you and I wish you all the best in your new home. Regards Annie and Taryn. ...
Mar 13,2017
Minithumbup
Angie McIntosh
By:
Mar 13,2017
0 people found
this helpful
When a ceiling collapsed at my property recently, Angie dealt with the immediate aftermath of the incident quickly and professionally, and then liaised with the insurance company on my behalf, ensuring that they covered all the associated costs. I have no hesitation in recommending her, as she has always done a great job for me in dealing with maintenance issues in an efficient and cost-effective way....
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Comment on agent fees
Competitive
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By: Angie McIntosh
Mar 13, 2017
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Thank you very much for your lovely review. I'm glad that you are happy with the service and pleased that I could help. ...
Mar 08,2017
Minithumbdown
Amanda Gallie
Annie Dunlay
By:
Mar 08,2017
0 people found
this helpful
Me and My wife stayed in a property managed by Fineholm for about 3 years. To be honest, I did not have any problem as such with the flats, but whenever I had to contact fineholm, they have been proactive to resolve my issues. Very friendly and helpful. While leaving the property, I wasn't charged anything from my deposit, even though there was a small minor cleaning issue in one furniture. Appreciate that. Thanks Amanda for that. Overall, very good experience and I will come back to the agen...
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By: Annie
Mar 08, 2017
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Thank you for your review Samrat, it has been a pleasure having you as a tenant and we wish you all the best for the future. Regards Annie and Amanda. ...
Mar 06,2017
Minithumbup
Angie McIntosh
By:
Mar 06,2017
0 people found
this helpful
Angie deals with any issue/request I have quickly and professionally. I always receive a friendly helpful experience ever time. Thank you....
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By: Angie McIntosh
Mar 06, 2017
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Thank you very much for taking the time to leave a lovely review. ...
Mar 06,2017
Minithumbup
Angie McIntosh
By:
Mar 06,2017
0 people found
this helpful
I have found Angie to be very efficient in dealing with my rental property. She always deals with any issues arising promptly and with the minimum of fuss. I find her to be professional, courteous, polite and friendly. All the dealings I have had with her over the years have been positive....
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Comment on agent fees
A little expensive but the service is good.
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By: Angie McIntosh
Mar 16, 2017
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Thank your very much for the lovely review. It's much appreciated. ...
Mar 02,2017
Minithumbup
Taryn Brown
By:
Mar 02,2017
0 people found
this helpful
Taryn was very helpful and answered every question I had. He was very quick in replying to my emails and assisting me when required. Was definitely nice to speak to someone who made me feel comfortable in renting a property from this branch....
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Comment on agent fees
Good
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By: taryn
Mar 02, 2017
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Thanks Nicole and glad I made you feel at ease when going through the process of taking the flat in Paisley. ...
Mar 01,2017
Minithumbup
Linda Thomson
Taryn Brown
By:
Mar 01,2017
0 people found
this helpful
As a landlord, ive been delighted at the professional level of service I've received in finding me a tenant. This quality of service has reached new heights when I was recently contacted by Linda Thomson to remind me to renew my GSC which, considering I used fineholm on a finders fee only, has been a better level of service than i've received from other agents I use in different areas of Scotland. I will definitely be using fineholm again in the future....
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Comment on agent fees
Agents fees are on a par to their competitors
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Feb 28,2017
Minithumbup
Angie McIntosh
By:
Feb 28,2017
0 people found
this helpful
Typically helpful when there is an issue with the flat. Sometimes it is difficult to schedule maintenance around my work but where possible they have helped with supplying keys to contractors....
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Comment on agent fees
Average
Was this helpful? Yes
By: Angie McIntosh
Feb 28, 2017
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Thank you very much for your kind review. It's great to get the feedback. ...
Feb 28,2017
Minithumbup
Dawn Blackwood
By:
Feb 28,2017
0 people found
this helpful
Dawn is both professional and helpful. Great Communication skills and kept in touch with me at every stage in my application. We are so impressed with the letting team. I have dealt with other letting agents in the past time and I have never had service like this before. We feel like valued customers. The whole process was easy and straightforward, all my questions were answered fully and within impressive timescales. I loved how organized Dawn was and how efficiently the paperwork/tenancy ...
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Comment on agent fees
The holding deposit for our property was £750 but that's to be expected when renting a property over £1,000 a month. I was happy to pay this as it meant we had less to pay when we moved in.
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By: Dawn
Mar 01, 2017
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Thank you for such a lovely review. It was a pleasure to deal with your application. ...
Feb 22,2017
Minithumbdown
By:
Feb 22,2017
0 people found
this helpful
Advice for all present and future tenants - Fight for every penny of your deposit. They will try to claim 90% of it with "cleaning and repair" bills that are completely unreasonable. SafeDeposit Scotland will back you up for no cost. Key points - You do not need to pay for them to do a deep clean of your entire department or any specialist cleaning unless they can prove its needed. You never, ever, need to pay for them to replace furniture with as-new replacements (even if things nee...
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By: MARIA SMITH
Feb 23, 2017
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Tristian, I am very sorry to read your review and your negative comments. Would you be happy for me to contact you to discuss? Maria ...
Feb 21,2017
Minithumbup
Gemma Watson
By:
Feb 21,2017
0 people found
this helpful
Gemma is extremely helpful and professional. She is always willing to go the extra mile to help and her advice has been spot on. I know that whatever I ask her to do will be done promptly and to a very high standard....
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By: Gemma
Feb 21, 2017
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Thank you so much Janet. This is very much appreciated. ...
Feb 10,2017
Minithumbup
Angie McIntosh
By:
Feb 10,2017
0 people found
this helpful
As usual Angie attended to my request promptly and efficiently in a friendly and courteous manner. A 5 star service review is appropriate....
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By: Angie McIntosh
Feb 28, 2017
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Thank you very much for your kind review. I'm glad that you are happy with the service. ...
Feb 08,2017
Minithumbup
Kim Cowan
By:
Feb 08,2017
0 people found
this helpful
Kim Cowan was cooperating with me to complete the lease much more than I expected ,like me, whom English is not the first language. I'm so happy to have a chance to work with her. Many thanks....
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Comment on agent fees
Good
Was this helpful? Yes
By: Kim Cowan
Feb 08, 2017
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Thank you Hank, for such positive comments. You have made the application process a very pleasant experience & have been a pleasure to work with. Thanks again! ...
Feb 07,2017
Minithumbup
Taryn Brown
By:
Feb 07,2017
0 people found
this helpful
Taryn has been very efficient and has done a great job in finding me great tenants. His communication with me in keeping me updated has been first class....
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By: taryn
Feb 07, 2017
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Thank you very much for the kind words and it was a pleasure to find tenants for you ...
Feb 06,2017
Minithumbup
Taryn Brown
By:
Feb 06,2017
0 people found
this helpful
Taryn has been friendly and helpful throughout the process of getting ready to rent our property, and has quickly arranged everything....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 06,2017
Minithumbup
Caroline Macpherson
By:
Feb 06,2017
0 people found
this helpful
Caroline from Fineholm worked wonders, selling a flat for me in Edinburgh in a week. Not only was it sold fast it was also sold at a wonderful price, and the sale was completed on time and at the expected price....
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By: Caroline Macpherson
Feb 06, 2017
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Thank you Clare for your kind words. It was a pleasure working with you. We too were delighted with the result! ...
Jan 27,2017
Minithumbup
Caroline Macpherson
Laura Beard
By:
Jan 27,2017
0 people found
this helpful
Fantastic service from start to finish. Caroline was mindful of how stressed out we were as our private sale fell through and living in Canada I anticipated some problems but I could not have been more wrong . Within 1 day of instruction Caroline had visited the property, took photos and house was on market the next day. Her and Laura kept in constant touch with me and replied to emails immediately , being thousands of miles away had no impact. They are a fantastic team and I will thoroughly tel...
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Comment on agent fees
Fair
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By: Caroline Macpherson
Jan 27, 2017
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Thank you for your kind words Linda. It was a pleasure working with you. Many congratulations on the sale of your property! I'm glad we were able to assist and hope to work with you again in the future. Best wishes, Caroline ...
Jan 26,2017
Minithumbup
Taryn Brown
Taryn Brown
By:
Jan 26,2017
0 people found
this helpful
Thank you very much for the support you give. I really appreciate your efforts. Your way of work is very accurate and ontim....
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Comment on agent fees
Good
Was this helpful? Yes
By: taryn
Jan 27, 2017
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Thank you Bushra and i hope you enjoy your stay. ...
Jan 26,2017
Minithumbup
Leanne Hughes
By:
Jan 26,2017
0 people found
this helpful
I would absolutely recommend Fineholm letting to any potential tenant looking for a company that is friendly professional and extremely efficient . Leanne Hughes is a pleasure to deal with but to be fair that can be said about the whole team as nothing seem a bother for them to sort out for you....
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Jan 26,2017
Minithumbup
Taryn Brown
Sally Beard
By:
Jan 26,2017
0 people found
this helpful
Thank you very much for your assistance. We have got our property and documents in time and in a very good condition. We appriciate all the work you have done for us, your responsibility and professionalism....
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By: taryn
Jan 27, 2017
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Thank you, i am glad we managed to move you both in on the day you wanted. ...
Jan 26,2017
Minithumbup
Angie McIntosh
Jill GRAHAM
By:
Jan 26,2017
0 people found
this helpful
Fineholm have provided an excellent, highly professional service in managing my flat. I don't have to worry about anything. If any issues arise such as minor repairs are needed they will confirm that I am happy for them to arrange the repair and will get it done with no hassle to me! I would highly recommend Fineholm....
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By: Angie McIntosh
Jan 26, 2017
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Thank you very much for your kind review. Much appreciated. ...
Jan 23,2017
Minithumbup
Luisa Petretti
Margaret Reece
By:
Jan 23,2017
1 people found
this helpful
We have dealt with Fineholm for the first time and she was luisa who made as very comfortable. She had been very helpful and kind . we are very very happy!...
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Dec 28,2016
Minithumbup
Taryn Brown
By:
Dec 28,2016
0 people found
this helpful
Taryn was extremely helpful and responded to all my questions very quickly. Taryn and his team made the rental process completely hassle free. I was impressed by his professionalism and his time committed to my project....
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Comment on agent fees
NA
Was this helpful? Yes
Dec 22,2016
Minithumbup
Taryn Brown
By:
Dec 22,2016
0 people found
this helpful
I would like to thank fineholm along with their employee Taryn Brown for their professionalism and helpfulness they have provided me on my first rental property. They helped me through the process and we're always at hand when I had any questions. I couldn't rate highly enough, I would like to say a big thank you to Taryn for all your help....
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Comment on agent fees
Good
Was this helpful? Yes
By: taryn
Dec 22, 2016
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Thanks Dave, i am glad you that you both got moved in before xmas, have a nice time. ...
Dec 21,2016
Minithumbup
Taryn Brown
Sally Beard
By:
Dec 21,2016
0 people found
this helpful
Great service from a really customer focused company. Ive used lots of rental companies before but would 100% recommend to use these ones...
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Comment on agent fees
Good reasonable fees
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Dec 19,2016
Minithumbdown
By:
Dec 19,2016
0 people found
this helpful
Consistently failed to manage and resolve issues (replacing a 20+ year old boiler when it inevitably broke down, window insulation, slugs entering the property, tiles falling from the roof into communal courtyard and car parking area, replacing of worn away carpet,). On each occasion advised that "I have contacted the contractor and they will be in touch" on each occasion 7 days later no word from contractor or Fineholm. On each occasion after following up with Leanne received the resp...
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Agent Fees

We offer 3 different levels of service to our landlords - Contact us for fees...





Let only (for the hands on landlord) appraisal, marketing, lease preparation, regulation advice and first month rent and deposit collection



Rent Collection (for the middle of the road landlord) - appraisal, marketing, lease preparation, regulation advice and rent collection and chasing



Full Management (the completely hassle free approach)- appraisal, marketing, lease preparation, regulation advice, rent collection, inspection and full maintenance

Last updated at 11:35 AM 22/01/2016 by Sally

Complaints Procedure

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Last updated at 4:13 PM 26/01/2016 by Mandy Beard

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Edinburgh
11 Grove Street, Edinburgh EH3 8AF
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114 Union Street, Glasgow G1 3QQ
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