Finders Keepers
1.9/5, 51 reviews
24% recommended
67% lettings valuation accuracy
25% lettings fee satisfaction
Finders Keepers finds good homes for good tenants and looks after the tenant, the property and the landlord. Founded in 1972, we have been family-run and independent ever since. show more Finders Keepers finds good homes for good tenants and looks after the tenant, the property and the landlord. Founded in 1972, we have been family-run and independent ever since.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 67% 25% £366 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 9 36 0 0 0 0 0 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NAEA
Latest Properties

No Properties

“Abingdon Office...”

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Nov 17,2019
Minithumbup
By: 'Colin Sims'
Nov 17,2019
0 people found
this helpful
I have two properties with FK’s Abingdon office. I have always found their service to be first class and any problems that have arisen have been dealt with thoroughly and in a timely fashion...
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“FK Summertown Oxford are the most unprofessio......”

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Sep 24,2019
Minithumbdown
By: 'Alex'
Sep 24,2019
1 people found
this helpful
FK Summertown Oxford are the most unprofessional state agents that I have ever came across with. They accept cash to fix deals without landlords knowing. They create completions for letting properties where they accept a holding deposits as mean of securing a property but if ...
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“The summer town Finders Keepers are unprofessional...”

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Sep 20,2019
Minithumbdown
By: 'Dr Indira Nagesh'
Sep 20,2019
0 people found
this helpful
The summer town Finders Keepers are thoroughly unprofessional. Legally they are required to give at least 2 weeks notice if they want to check anything in the house. For a gas inspection they called my husband instead of me and have told him that they will ...
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“Would strongly recommend avoiding FK for lettings. They are by ......”

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Jun 21,2019
Minithumbdown
By: 'UnsatisfiedRenter'
Jun 21,2019
1 people found
this helpful
Would strongly recommend avoiding FK for lettings. They are by far the most inconsiderate, un-caring, incompetent "professionals" I have ever had to deal with when letting a property. They have no regard for you as a tenant and seems are only interested in their own ...
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“Landlords beware....”

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Jun 20,2019
Minithumbdown
By: 'Oxford Landlord'
Jun 20,2019
0 people found
this helpful
FK arranged a gas safety certificate on a property in Oxford through their subsidiary Bricks and Mortar last year and charged £154.00 inclusive of VAT. I chose to bypass the agents this year and arranged the safety check myself on the same property which cost £96.00 inclusive ...
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Comment on agent fees
Bad
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“Parasitic letting agency...”

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May 17,2019
Minithumbdown
By: 'OxfordTenant'
May 17,2019
2 people found
this helpful
Reasonably attentive during the tenancy – although they always chose the cheapest solution to any problem, resulting in repeated call outs for things that could have been solved first time if done properly. But wait until you check out. They WILL make up some utter bulls&*...
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Comment on agent fees
Extortionate and unjustified
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“I was unfortunate enough to have our rental property managed ......”

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May 02,2019
Minithumbdown
By: 'AG'
May 02,2019
4 people found
this helpful
I was unfortunate enough to have our rental property managed by Finders Keepers. Throughout the agreement they seemed to add no real value of note and at the end sent us a charge for wear and tear to the property of over £600 despite regular inspections ...
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Comment on agent fees
Hugely over inflated - They seem to like charging 2-3 times more than work costs to complete.
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“Worst agency ever!...”

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Feb 25,2019
Minithumbdown
By: 'Lulu'
Feb 25,2019
6 people found
this helpful
Kept putting the rent up every year saying that it was in line with market conditions, when clearly it was not and over-priced. In surrendering the lease, I moved to a larger property for nearly £200 less per month. Only to find that I had to ...
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“Ugly joke...”

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Aug 15,2018
Minithumbdown
By: 'Tom'
Aug 15,2018
4 people found
this helpful
They set me up. I spent almost year under one roof with drugs addicts. Guys kicked off from previous house for growing 20 marshland plants in the garden shed. Which I found to late. Worst experience in my life any with contract impossible to break. Keep ...
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Comment on agent fees
V. Bad
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“Terrible experience and treatment of tenant. Not only did they ......”

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Aug 08,2018
Minithumbup
By: 'Ed'
Aug 08,2018
6 people found
this helpful
Terrible experience and treatment of tenant. Not only did they send my deposit money to someone else but told me to solve it myself after I complained. Come to them in case you want to be treated terribly. Even a one-star rating is too much....
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“Feedback...”

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Jul 22,2018
Minithumbup
By: 'Elena'
Jul 22,2018
0 people found
this helpful
Chris from finderskeepers has been absolutely amazing with me , firstly he found me a suitable apartment , viewed by Skype as I was living in Belgium at that time, and even a better one that matched all my requirements a year later. Finderskeepers have been providing ...
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By: Victoria Lyall
Jul 24, 2018
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Thank you for your kind review, Elena! I will ensure our team in Central Oxford read it as well. Victoria (Senior Marketing Manager) ...

“Excellent customer service...”

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Jun 29,2018
Minithumbup
By: 'Johnny Depp'
Jun 29,2018
1 people found
this helpful
From the outset I found this team efficient and reassuring, instilling confidence and a belief that they were fully experienced in what they do. The visiting property manager, in many ways, the face of the organisation was always polite and courteous, always very supportive and ...
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Comment on agent fees
About right, but like all fees it will be good to see them abolished.
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“The agent's that do the extra mile...”

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Jun 17,2018
Minithumbup
By: 'Nichola'
Jun 17,2018
1 people found
this helpful
I was so blown away by this Company, and the staff that make it exceptional, it difficult to list their outstanding qualifications both professionally and compassionately. Having a difficult tenancy over ridden with deficiencies in the day to day living requirements i.e., radiators didn't ...
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Comment on agent fees
I don't know the market, but believe they earnt every penny
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By: Victoria
Jun 17, 2018
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Hi Nichola, thank you so much for this glowing review for our Banbury team. Darren will be thrilled with your kind words, I'm sure! Victoria (Senior Marketing Manager) ...

“Horrible experience with FK...”

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Jun 12,2018
Minithumbdown
By: 'Witney tenants'
Jun 12,2018
2 people found
this helpful
Very bad service for property and tenants.They don't care about nothing. No respects, no answers for many emails....
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Comment on agent fees
Bad service and still they take a much of money for fees.
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“Brian Thompson...”

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Jun 09,2018
Minithumbup
By: 'Brian'
Jun 09,2018
0 people found
this helpful
I have 8 fully managed buy to let properties with FK. They are straight forward, efficient and over more than 10 years voids have been very few and short in length. I would recommend them to any prospective landlord and the results I have enjoyed suggest their ...
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Comment on agent fees
The fully managed fees are competitive.
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“Beyond Useless...”

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Apr 29,2018
Minithumbdown
By: 'Jamie'
Apr 29,2018
4 people found
this helpful
Having been in the tenancy for a number of months, it's safe to say we want out asap. Our property manager is less than useful, as we have reported several issues which have been slow (if ever) to be acted upon. Our numbers are handed ...
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Comment on agent fees
Extortionate
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By: Jamie
May 10, 2018
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Good afternoon, It may come across to you as an innocent mistake, but having been in for a meeting regarding the contractor being handed keys and having the subject danced around by a man who didn't even introduce himself, we are looking in to legal action for a case of Breach of Contract. Thanks Jamie Horner ...

“Finders Keepers = Tenants Weepers.Infamous for retaining tenant's deposits for ......”

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Oct 23,2017
Minithumbdown
By: 'Maceo'
Oct 23,2017
6 people found
this helpful
Finders Keepers = Tenants Weepers. Infamous for retaining tenant's deposits for the tiniest and most insignificant little thing. If you absolutely have to use this appalling agency, make very sure that the initial audit takes note of every miniscule defect - even things you think they'd ...
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Comment on agent fees
Extortionate. Hopefully new government legislation will prevent Finders Keepers from using their unfortunate tenants as a cash cow.
Was this helpful? Yes
By: Victoria Lyall
Oct 23, 2017
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Hi Maceo, I'm sorry to read your review. I agree that tenants should ensure that the inventory at the start of the tenancy is accurate. That document (signed by the tenant) forms the basis for our end of tenancy check and is what we use to determine whether something has been damaged during the tenancy. However, I do not agree that we use any excuse to avoid returning a tenant's deposit - there would be no benefit to us in doing so, as any money is used to pay invoices for cleaning/repairs and ...

“Where do I begin with this agency? How could I ......”

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Sep 29,2017
Minithumbdown
By: 'Angry customer'
Sep 29,2017
5 people found
this helpful
Where do I begin with this agency? How could I ever express my dissatisfaction with the way they treated me and my housemates. Not only did we report about broken fixtures within the house, the violent housemate that we had, the fact that they kept ...
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Comment on agent fees
BAD. OH, SO BAD
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By: Victoria Lyall
Sep 29, 2017
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Hi there, I'm sorry to read that you are so upset about your end of tenancy. I have spoken to your Property Manager who was a little confused as the reported issues were dealt during the tenancy with as was the personal situation within the house, and none of the tenants raised these issues regarding the end of tenancy with him. If you would like to discuss this further feel free to contact him. Victoria Lyall ...

“As an indepenadent landlord I do not employ Finders Keepers. ......”

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Sep 25,2017
Minithumbdown
By: 'Feebles'
Sep 25,2017
5 people found
this helpful
As an indepenadent landlord I do not employ Finders Keepers. However I do have to deal with them because they are the agents for landlord of the flat above mine. They have been no use whatsoever. Every year they have to be chased to maintain ...
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By: Feebles
Sep 25, 2017
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Let me begin with a potted history. Approximately fifteen years ago you became agent for the flat in question. All regular maintenance of the grounds ceased. The first time the fence was replaced there were no shrubs in that strip of ground! I know because I had no problems erecting the fence. It was replaced because the ivy and ground elder had broken through from your side and was growing into my greenhouse. Look up when the complaint came in for 'the ivy in your garden is growing up my ...

“WALK AWAY NOW if you can - Inflexible agency that ......”

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Aug 01,2017
Minithumbdown
By: 'V Unhappy'
Aug 01,2017
7 people found
this helpful
WALK AWAY NOW if you can - Inflexible agency that treat tenants like children. They want students to que up all night to get a property is inhumane and they rush students into signing up. They are very slow to make any repairs and are ...
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By: Victoria Lyall
Aug 01, 2017
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Hi there, I'm sorry to hear that you have been unhappy with your recent experience; our intention is not to be unhelpful or to treat tenants like children. Our check-out process is based on the inventory which is signed by the tenant at the start of the tenancy and so unless items are marked as damaged then I'm afraid it is reasonable to assume that the damage was caused during the tenancy. If you would like to discuss this matter further you could email me (victoria.lyall@finderskeepers.co.uk) ...

“Ridiculous agency. These people will defenitely give you some unwanted ......”

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Apr 12,2017
Minithumbdown
By: 'Previous tenant'
Apr 12,2017
8 people found
this helpful
Ridiculous agency. These people will defenitely give you some unwanted charge on final check out. While check out, the property manager said, everything is fine, just 2 hours cleaning will do, and that will be £ 30, and we agreed that. BUT, they just cut £ 154 from our deposit ...
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Comment on agent fees
Very bad.
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By: Victoria Lyall
Apr 20, 2017
View all comments (1)
Hi there, From your feedback I think I recognise that we have already spoken directly about your experience. I'm sorry to read that you felt your query is unresolved, but as I understood from your last email to me you did not want to talk any further about this. Kind regards, Victoria Lyall ...

“WOULD GIVE ZERO STARS IF ALLOWED! Terrible estate agency. They ......”

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Feb 03,2017
Minithumbdown
By: 'Em'
Feb 03,2017
6 people found
this helpful
WOULD GIVE ZERO STARS IF ALLOWED! Terrible estate agency. They charged extortionate hidden fees to a single tenant. NEVER USE! AVOID. Very unhelpful and rude when you visit them. A property lawyer even told me that the amount I was being charged was dis-proportionate to ...
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Comment on agent fees
Terrible.
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By: Cherry0021
Jun 13, 2017
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Completely agree. They're absolutely terrible. Very rude and unfriendly staff too. Please do avoid! ...

“I would like to compliment Finders Keepers on making my ......”

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Nov 16,2016
Minithumbup
By: 'Jeannette'
Nov 16,2016
0 people found
this helpful
I would like to compliment Finders Keepers on making my first rental experience a very easy one. On the day I moved in the house was clean and spotless. All ready for my furniture without having to clean out kitchen cupboards and so on. It ...
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Comment on agent fees
Seems right for what I got.
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“It is always a joy to phone up and hear ......”

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Oct 27,2016
Minithumbup
By: 'The Legend'
Oct 27,2016
0 people found
this helpful
It is always a joy to phone up and hear the cheerful voice of Adrian who immediately sounds delighted to hear from me! It is inevitable when letting a property that not everything can go smoothly but with Finders Keepers their consummate professionalism ensures even ...
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Comment on agent fees
The fees are well worth the peace of mind which comes from knowing tenants will be well-served and my investment is being protected.
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“A letting agent should be unbiased and treat both tentant ......”

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Oct 17,2016
Minithumbdown
By: 'Ann Nonamiss'
Oct 17,2016
4 people found
this helpful
A letting agent should be unbiased and treat both tentant and landlords with equal respect. This was not the case in my situation. Some members of staff were unhelpful with information regarding the return of deposit process and explained that they do not get involved( ...
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By: Victoria Lyall
Oct 17, 2016
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Hi there, I believe that your property is managed by the landlord and so I think that is what was meant when you were told that we are not involved in the deposit return. In terms of the emails I am not sure what was said, however I believe that my colleague has already been in correspondence with you this morning and that an office manager will contact you soon so I hope they can help to clear up any issues. Kind regards, Victoria Lyall (Marketing Manager) ...

“Inflexible and treat tennants like children. Unreasonable requirements of tennants. ......”

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Oct 13,2016
Minithumbdown
By: 'An'
Oct 13,2016
5 people found
this helpful
Inflexible and treat tennants like children. Unreasonable requirements of tennants. Slow to make repairs. Unfriendly and unhelpful. Try to rush people into signing up to tennancies....
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Comment on agent fees
Not cheap
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By: Victoria Lyall
Oct 13, 2016
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Hi there, I was surprised to read your review as this is absolutely not how we intend to treat tenants. Could you email me a little more detail around your experience (victoria.lyall@finderskeepers.co.uk) so that we can address your issues with any relevant staff members? Thanks, Victoria Lyall (Marketing Manager) ...

“I have been renting a property through Finders Keepers North ......”

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Sep 24,2016
Minithumbdown
By: 'harrietcw'
Sep 24,2016
4 people found
this helpful
I have been renting a property through Finders Keepers North Oxford for 1 year. As a solicitor I have had to constantly correct the version represented by all staff at Finders Keepers of tenancy 'law'. They often wrong usually misleading to tenants as to their rights ...
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Comment on agent fees
The fees are laid by the Landlord.
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By: Victoria Lyall
Sep 26, 2016
View all comments (1)
Hi, would you be able to email me with a little more detail so that I could look into this for you? My address is victoria.lyall@finderskeepers.co.uk Thanks, Victoria Lyall (Marketing Manager) ...

“The worst estate agents I have been through! Inflexible terms ......”

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Sep 14,2016
Minithumbdown
By: 'Miranda'
Sep 14,2016
2 people found
this helpful
The worst estate agents I have been through! Inflexible terms after a year of renting and poor lettings management team! The lettings manager we were dealing with, has a poor attitude, rarely responded (no out of office either), rarely addressed any issues raised in emails, ...
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Comment on agent fees
Bad for the service
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“As someone new to being a landlord I decide to ......”

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Jul 08,2016
Minithumbdown
By: 'A landlord'
Jul 08,2016
1 people found
this helpful
As someone new to being a landlord I decide to employ a professional agency to let may own house. It is not altogether clear from the initial elegant presentation but the fees of this agency turn out to be exorbitant. They charge a set up ...
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Comment on agent fees
Exorbitant
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By: Victoria Lyall
Jul 08, 2016
View all comments (1)
Hi there, I'm sorry to hear that you feel your first experience of being a landlord was not good. Just to clarify, the set up fee is only charged at the beginning of a new tenancy for the work involved in setting up that tenancy - it is not charged every month. I worry there was a miscommunication on our part, as we never insist on clients using our contractors; we recommend people that we work with a lot because we are happy with the quality of their work, but if a client wants to use their ow ...

“Ridiculous, rude, selfish, useless, irrespectful and irresponsible to tenants. They ......”

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Jul 04,2016
Minithumbdown
By: 'JB'
Jul 04,2016
4 people found
this helpful
Ridiculous, rude, selfish, useless, irrespectful and irresponsible to tenants. They didn't do the check in properly when I moved in, so when I moved out, they chunked away a lot of stuff, claiming that these did not belong to the property, I told them they ...
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What agent could do to change your mind?
The rude attitude and inefficiency of the people in this company don't deserve any agent's fees
Attached Filesnbsp;
Comment on agent fees
The rude attitude and inefficiency of the people in this company don't deserve any agent's fees
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By: Victoria Lyall
Jul 04, 2016
View all comments (1)
Hi JB, I'm sorry to read about your experience. I was not able to work out which office you rented a property from in order to be able to contact the team there. Would you be able to email me with a little more detail please: victoria.lyall@finderskeepers.co.uk Kind regards, Victoria Lyall | Marketing Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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