67% sales valuation accuracy
83% sales fee satisfaction
60% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
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18th Jan 2022
reviewed by 'Mortimer90'
12th May 2021
reviewed by 'Victor'
29th Jan 2021
reviewed by 'M E'
4th Jan 2021
reviewed by 'Anon'
14th Dec 2020
reviewed by 'Rick'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 83% | £80,000 | £1,000,000 |
| Lettings | 60% | 50% | £550 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 11 | 8 | 2 | 4 | 2 | 2 | 4 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Dec 05,2022
Dec 05,2022
0
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Moved out of house more than a month ago. Chasing return of deposit still. They obviously make money investing our money whilst keeping it for longer than they should. Hide behind 'different departments '. In any other world it's called stealing...
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Dec 05, 2022
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Hello, I'm sorry to read your comments and we would like the opportunity to discuss this matter with you further. Please can you email me or call me with more information - [email protected] or 07794 096355. Thank you. ...
Jan 18,2022
Jan 18,2022
0
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I have both sold and bought through Fenn Wright in Sudbury. They were responsive and went above and beyond to help me. Neil and Claudia were fantastic with answering questions and finding information that I needed. Their recommendations for solicitors and mortgage advisors were second ...
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May 12,2021
May 12,2021
6
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Avoid like plague, these crooks are modern days racketeers.
Needless to say that while renting with them wasn’t the best experience ever, I requested a few works like a faulty heater and door handles for them to call me back literally months later to ...
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May 12, 2021
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Hi Victor, I am sorry to read your comments and we would welcome the opportunity to discuss this matter further if you could please contact Michelle Reedie, Head of Lettings, [email protected] Thank you, Caroline ...
Jan 29,2021
Jan 29,2021
0
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Let a property from via this agent, was advertised as available immediately, agreed a move in date of 3 weeks forward, only to be contacted by email a week before the move that the landlord was now unable to move because a house he was purchasing ...
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Jan 04,2021
Jan 04,2021
0
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Looked around a property three times (pre COVID) before placing an offer and buying. The agent was never at the property and when we bought, they made us collect the keys from their Sudbury office rather than meeting us there with a smile. Can’t ...
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Dec 14,2020
Dec 14,2020
0
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I have used FW at Stanway for a while now and have been pretty satisfied with the level of service and fees.
I was recently contacted by Kayleigh Kent in relation to a washing machine that was past its best - to her credit, Kayleigh ...
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Sep 03,2020
Sep 03,2020
0
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We had a very good experience with the letting team, especially Roseann Slater and Karl Sorrell. They were very helpful and always made themselves available via email and phone calls. Excellent communication and customer service.
We are very pleased!...
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Mar 07,2020
Mar 07,2020
0
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I have used Fenn Wright for several years to rent my property and always been very pleased.
Recently Melissa Holmes in the lettings department has proved why I use an agent , and has taken away all the hassle of a recent change of Tennants.
Highly ...
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Mar 10,2019
Mar 10,2019
1
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We would just like to personally thank Matt Steane for his professionalism, fantastic customer service & his total understanding of our expectations!
Throughout the whole process of selling our house we were kept up to date with all aspects of the transaction & information we needed & always ...
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Comment on agent fees
Very happy with fees (Not the cheapest but got value for money)
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Jan 22,2019
Jan 22,2019
0
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Historically I have not rented from agents (poor experiences in the past) but rented via Fenn Wright 18 months ago. Despite the fact that the landlord managed the property and exit I have found Fenn Wright really helpful. I am now not privately renting but would ...
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Comment on agent fees
Though expensive they are usual and the agents are helpful. As I said they only managed the initial process though were very helpful on exit.
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Dec 15,2018
Dec 15,2018
7
people found
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Fenn Wright in short are scammers!
Upon renting a property from them we paid 12 months in advance after living abroad for 15 years.Even so they insisted on completing references and a credit check.An inventory was also completed-I mean completed in the loosest terms.Have ...
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Comment on agent fees
Unfounded and try to get as much as they can.They do not care 1 jot about the tenants until the end of the tenancy when they try to obtain money dishonestly
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Sep 03,2018
Sep 03,2018
2
people found
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Very disappointed in FW, expected much more from an established agent. Poor communication, a complete lack of desire to sell our property and no appetite to resolve issues we raised regarding their performance, more like a denial of any short comings on their part. Based ...
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Comment on agent fees
Expensive for what you get for your money. We cancelled our agreement and have no intention of continuing this relationship.
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Aug 23,2018
Aug 23,2018
1
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Terrible company. I phoned with a issue they they told me I have to fix it myself, then a week later I receive a notice to leave the property they are like a pack of wolves and it's like you are backed into a corner! ...
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Jan 31,2018
Jan 31,2018
2
people found
this helpful
this helpful
I could not of ask for a better team to help me throw this difficult time evrything was explained clearly and thoroughly thank you...
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Comment on agent fees
good
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Nov 28,2017
Nov 28,2017
2
people found
this helpful
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A breath of fresh air! I would have no hesitation in recommending Fenn Wright especially Karl who was honest and a delight to deal with. A big thank you to whole team...
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Nov 24,2017
Nov 24,2017
2
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Alison and Karl were amazing. Professional and attentive. Moving can be stressful but thanks to your help and guidance we got there! Thank you....
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Comment on agent fees
Good
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Oct 20,2017
Oct 20,2017
0
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This agency is ripping off clients. E-mailed FW 3 and call 3 times for an explanation where are £450 from my desposit. Really unprofessional considering that I had another apartment with them before and i was a thrusty client.
They gave me the feeling that they encouraged the ...
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Comment on agent fees
Extortion. You are ripping off your customers.
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Aug 30,2017
Aug 30,2017
1
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Very smooth transaction, was the first time we have sold a house and we definitely appreciate the guidance we received.
Our initial meeting with Steven was insightful and incredibly helpful. A buyer was found promptly and Jackie then guided us expertly through the sales progress....
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Comment on agent fees
Charged a bit more then other agents were willing to work for, but worth it in the end
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Aug 04,2017
Aug 04,2017
1
people found
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Consistently professional throughout a marathon sale with multiple problems all of which were finally overcome thanks to Fenn Wright's diligence, persistence and friendly refusal to give up when many would have done. Regular chasing of all parties, attention to details like turning off stop cocks ...
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Comment on agent fees
Worth every penny.
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Jul 28,2017
Jul 28,2017
0
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Terrible service. Fenn Wright have been nothing but incompetent from day 1. Extremely high fees for tenants for a terrible service and they can't answer half your questions when you call. They gave the property to us in a very unclean state. Disgusting extractor fan, old ...
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Comment on agent fees
Very high fees and they charge an inventory fee from your deposit when you leave which I have never heard of before.
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Jun 15,2017
Jun 15,2017
1
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Stuart's team achieved more than the asking price, provided us with feedback frequently, were available 7 days a week and were a pleasure to deal with from start to finish.
Buying and selling is stressful and they made it straightforward. They could not have done anymore ...
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Comment on agent fees
Worth every penny!
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Apr 30,2017
Apr 30,2017
0
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My son used this company when renting a property in rotary way Colchester. Fees are extortionate and questionable what they do to earn them. Supposedly carried out an iventory without my son present prior to him moving in which both my son and landlord paid ...
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Comment on agent fees
Terrible. Ridiculously high fees and not bugger all for them.
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Dec 07,2016
Dec 07,2016
2
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We went to these agents because we were buying through their Ipswich branch. We found having 2 branches of the same firm dealing with both our sale and purchase was helpful. The service we received was professional, yet friendly. When there was real danger of the ...
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Comment on agent fees
Market standard
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Dec 07,2016
Dec 07,2016
2
people found
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I bought a house in November and Fenn Wright acted for my vendors. They were very professional and friendly. At one stage it looked like the Chain would fall apart but with their guidance and help we managed to renegotiate and the sale went through. ...
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Comment on agent fees
Good
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Nov 15,2016
Nov 15,2016
2
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By far the best agent i have ever dealt with. We were selling our house through a different agent and buying through Fenn Wright. Fenn wright were the sole and only reason ourselves and the people selling their house proceeded to closure. My agent (HART) ...
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Comment on agent fees
Very reasonable fees compared. Transparent... and they calmly talked us through them..unlike our previous agent who priced our property way too high to rip money out of us.
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Nov 13,2016
Nov 13,2016
1
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I Phoned up with General enquiry regarding tencancy lengths, the girl was extremely helpful and gave great, knowledgable info, even though I wasn't buying anything. Well done, great service ....
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Comment on agent fees
Grear
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Sep 22,2016
Sep 22,2016
1
people found
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Extortionate fees and ridiculous expectations from this company. Saw a property to rent on this site, viewed the property and agreed to meet with the landord, David, who actually works in sales at the firm. Met David, which i'm not sure is the done thing ...
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Comment on agent fees
£360 for a few references and a credit check. Another £90 for the Inventory check.... i earn that kind of money working 8 hour shifts for 2 weeks... joke!
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Sep 23, 2016
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Dear Emily,
Please be advised I have emailed you under separate cover in response to your concerns. You will have received a full refund of your application and referencing fees by close of business yesterday.
Kind regards
Jon ...
Feb 25,2016
Feb 25,2016
3
people found
this helpful
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Very unreliable estate agents, only fake and lies. I had an offer agreed in writing, did proceed with all search and paid the cost. 5 months down the line with them giving us fake reasons for delay, this Chris calls me and asks me to increase ...
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Comment on agent fees
Extremly Bad
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Dec 21,2015
Dec 21,2015
1
people found
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this helpful
After viewing a property and agreeing that we would rent the property and shook hands on it the agent told me that the landlord was comeing to veiw the state of the property in a couple of days. We heard nothing so after ringing them ...
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Mar 26,2015
Mar 26,2015
1
people found
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This agent sells themself as a premium agent (at a premium price). The service they provide isn't premium. They told me they had prospective buyers for my property, which wasn't true. They told me they would be in touch weekly, again not true. When they ...
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What agent could do to change your mind?
Given an accurate appraisal. Contacted me as promised. Accurately presented the offer. Been more professional.Attached Filesnbsp;
Comment on agent fees
‚£1440 on an ‚£80k sale- expensive. Originally fees were fixed at ‚£1680 on a valuation of ‚£97.5k. Clearly the valuation was inaccurate, so I managed to (silghtly) negotiate the fee down.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:40 PM 31/10/2019 by Caroline Wilman
