“Moved out of house more than a month ago. Cha......”
1 Star Review
Dec 05,2022
By:
'V'
Dec 05,2022
Branch: Colchester, 146 High Street
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: IP1
Branch: Colchester, 146 High Street
Lettings (as a Tenant)
Rent PCM: £900
Postcode: IP1
0
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Moved out of house more than a month ago. Chasing return of deposit still. They obviously make money investing our money whilst keeping it for longer than they should. Hide behind 'different departments '. In any other world it's called stealing...
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“5* would highly recommend...”
5 Star Review
Jan 18,2022
By:
'Mortimer90'
Jan 18,2022
Branch: Sudbury, 26 Market Hill
Services: Sales (as a Buyer)
Sold price: £150000
Would you recommend?: Yes
Postcode: CO10
Branch: Sudbury, 26 Market Hill
Sales (as a Buyer)
Sold price: £150000
Postcode: CO10
0
people found
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I have both sold and bought through Fenn Wright in Sudbury. They were responsive and went above and beyond to help me. Neil and Claudia were fantastic with answering questions and finding information that I needed. Their recommendations for solicitors and mortgage advisors were second ...
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1 Star Review
May 12,2021
By:
'Victor'
May 12,2021
Branch: Colchester, 146 High Street
Services: Lettings (as a Tenant)
Rent PCM: £790
Would you recommend?: No
Postcode: CM2
Branch: Colchester, 146 High Street
Lettings (as a Tenant)
Rent PCM: £790
Postcode: CM2
6
people found
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Avoid like plague, these crooks are modern days racketeers.
Needless to say that while renting with them wasn’t the best experience ever, I requested a few works like a faulty heater and door handles for them to call me back literally months later to ...
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“Let a property from via this agent, was adver......”
1 Star Review
Jan 29,2021
By:
'M E'
Jan 29,2021
Branch: Colchester, 146 High Street
Services: Lettings (Prospective customer)
Rent PCM: £1300
Would you recommend?: No
Postcode: CO7
Branch: Colchester, 146 High Street
Lettings (Prospective customer)
Rent PCM: £1300
Postcode: CO7
0
people found
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Let a property from via this agent, was advertised as available immediately, agreed a move in date of 3 weeks forward, only to be contacted by email a week before the move that the landlord was now unable to move because a house he was purchasing ...
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“Looked around a property three times (pre COV......”
1 Star Review
Jan 04,2021
By:
'Anon'
Jan 04,2021
Branch: Sudbury, 26 Market Hill
Services: Sales (as a Buyer)
Sold price: £1000000
Would you recommend?: No
Postcode: CO10
Branch: Sudbury, 26 Market Hill
Sales (as a Buyer)
Sold price: £1000000
Postcode: CO10
0
people found
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Looked around a property three times (pre COVID) before placing an offer and buying. The agent was never at the property and when we bought, they made us collect the keys from their Sudbury office rather than meeting us there with a smile. Can’t ...
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“I have used FW at Stanway for a while now and......”
5 Star Review
Dec 14,2020
By:
'Rick'
Dec 14,2020
Branch: Colchester, 1 Tollgate East
Services: Lettings (as a Landlord)
Rent PCM: £740
Would you recommend?: Yes
Postcode: CO2
Branch: Colchester, 1 Tollgate East
Lettings (as a Landlord)
Rent PCM: £740
Postcode: CO2
0
people found
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I have used FW at Stanway for a while now and have been pretty satisfied with the level of service and fees.
I was recently contacted by Kayleigh Kent in relation to a washing machine that was past its best - to her credit, Kayleigh ...
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“We had a very good experience with the lettin......”
5 Star Review
Sep 03,2020
By:
'Rebecca'
Sep 03,2020
Branch: Colchester, 146 High Street
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: Yes
Postcode: CO1
Branch: Colchester, 146 High Street
Lettings (as a Tenant)
Rent PCM: £950
Postcode: CO1
0
people found
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We had a very good experience with the letting team, especially Roseann Slater and Karl Sorrell. They were very helpful and always made themselves available via email and phone calls. Excellent communication and customer service.
We are very pleased!...
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“Takes away all the hassle from landlords...”
5 Star Review
Mar 07,2020
By:
'Claire'
Mar 07,2020
Branch: Colchester, 1 Tollgate East
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: Yes
Postcode: CO2
Branch: Colchester, 1 Tollgate East
Lettings (as a Landlord)
Rent PCM: £950
Postcode: CO2
0
people found
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I have used Fenn Wright for several years to rent my property and always been very pleased.
Recently Melissa Holmes in the lettings department has proved why I use an agent , and has taken away all the hassle of a recent change of Tennants.
Highly ...
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5 Star Review
Mar 10,2019
By:
'Dayle'
Mar 10,2019
Branch: Witham, 64 Newland Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: CM8
Branch: Witham, 64 Newland Street
Sales (as a Vendor)
Postcode: CM8
1
people found
this helpful
We would just like to personally thank Matt Steane for his professionalism, fantastic customer service & his total understanding of our expectations!
Throughout the whole process of selling our house we were kept up to date with all aspects of the transaction & information we needed & always ...
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Comment on agent fees
Very happy with fees (Not the cheapest but got value for money)
1
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4 Star Review
Jan 22,2019
By:
'Amma'
Jan 22,2019
Branch: Ipswich, 1 Buttermarket
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: IP6
Branch: Ipswich, 1 Buttermarket
Lettings (as a Tenant)
Rent PCM: £550
Postcode: IP6
0
people found
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Historically I have not rented from agents (poor experiences in the past) but rented via Fenn Wright 18 months ago. Despite the fact that the landlord managed the property and exit I have found Fenn Wright really helpful. I am now not privately renting but would ...
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Comment on agent fees
Though expensive they are usual and the agents are helpful. As I said they only managed the initial process though were very helpful on exit.
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1 Star Review
Dec 15,2018
By:
'Arthur'
Dec 15,2018
Branch: Colchester, 1 Tollgate East
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: C038
Branch: Colchester, 1 Tollgate East
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: C038
7
people found
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Fenn Wright in short are scammers!
Upon renting a property from them we paid 12 months in advance after living abroad for 15 years.Even so they insisted on completing references and a credit check.An inventory was also completed-I mean completed in the loosest terms.Have ...
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Comment on agent fees
Unfounded and try to get as much as they can.They do not care 1 jot about the tenants until the end of the tenancy when they try to obtain money dishonestly
7
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“Poor! Avoid at all costs.......”
1 Star Review
Sep 03,2018
By:
'Colchester'
Sep 03,2018
Branch: Colchester, 1 Tollgate East
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CO3
Branch: Colchester, 1 Tollgate East
Sales (Prospective customer)
Postcode: CO3
2
people found
this helpful
Very disappointed in FW, expected much more from an established agent. Poor communication, a complete lack of desire to sell our property and no appetite to resolve issues we raised regarding their performance, more like a denial of any short comings on their part. Based ...
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Comment on agent fees
Expensive for what you get for your money. We cancelled our agreement and have no intention of continuing this relationship.
2
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1 Star Review
Aug 23,2018
By:
'Katie'
Aug 23,2018
Branch: Colchester, 1 Tollgate East
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: CO2
Branch: Colchester, 1 Tollgate East
Lettings (as a Tenant)
Rent PCM: £750
Postcode: CO2
1
people found
this helpful
Terrible company. I phoned with a issue they they told me I have to fix it myself, then a week later I receive a notice to leave the property they are like a pack of wolves and it's like you are backed into a corner! ...
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1
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“I could not of ask for a better team to ......”
5 Star Review
Jan 31,2018
By:
'Dan'
Jan 31,2018
Branch: Colchester, 146 High Street
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: Yes
Postcode: CO1
Branch: Colchester, 146 High Street
Lettings (as a Tenant)
Rent PCM: £725
Postcode: CO1
2
people found
this helpful
I could not of ask for a better team to help me throw this difficult time evrything was explained clearly and thoroughly thank you...
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Comment on agent fees
good
2
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“A breath of fresh air! I would have no hesitation ......”
5 Star Review
Nov 28,2017
By:
'Anita'
Nov 28,2017
Branch: Chelmsford, 20 Duke Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CM1
Branch: Chelmsford, 20 Duke Street
Sales (as a Buyer)
Postcode: CM1
2
people found
this helpful
A breath of fresh air! I would have no hesitation in recommending Fenn Wright especially Karl who was honest and a delight to deal with. A big thank you to whole team...
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2
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“Alison and Karl were amazing. Professional and attentive. Moving can ......”
5 Star Review
Nov 24,2017
By:
'Mrs'
Nov 24,2017
Branch: Chelmsford, 20 Duke Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CM1
Branch: Chelmsford, 20 Duke Street
Sales (as a Vendor)
Postcode: CM1
2
people found
this helpful
Alison and Karl were amazing. Professional and attentive. Moving can be stressful but thanks to your help and guidance we got there! Thank you....
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Comment on agent fees
Good
2
people found
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“This agency is ripping off clients. E-mailed FW 3 and call 3 ......”
1 Star Review
Oct 20,2017
By:
'A'
Oct 20,2017
Branch: Colchester, 146 High Street
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: CO1
Branch: Colchester, 146 High Street
Lettings (as a Tenant)
Rent PCM: £650
Postcode: CO1
0
people found
this helpful
This agency is ripping off clients. E-mailed FW 3 and call 3 times for an explanation where are £450 from my desposit. Really unprofessional considering that I had another apartment with them before and i was a thrusty client.
They gave me the feeling that they encouraged the ...
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Comment on agent fees
Extortion. You are ripping off your customers.
0
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“Very smooth transaction, was the first time we have sold ......”
5 Star Review
Aug 30,2017
By:
'Great'
Aug 30,2017
Branch: Ipswich, 1 Buttermarket
Services: Sales (as a Vendor)
Sold price: £173000
Would you recommend?: Yes
Postcode: IP8
Branch: Ipswich, 1 Buttermarket
Sales (as a Vendor)
Sold price: £173000
Postcode: IP8
1
people found
this helpful
Very smooth transaction, was the first time we have sold a house and we definitely appreciate the guidance we received.
Our initial meeting with Steven was insightful and incredibly helpful. A buyer was found promptly and Jackie then guided us expertly through the sales progress....
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Comment on agent fees
Charged a bit more then other agents were willing to work for, but worth it in the end
1
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“Consistently professional throughout a marathon sale with multiple problems all ......”
5 Star Review
Aug 04,2017
By:
'Susanna'
Aug 04,2017
Branch: Ipswich, 1 Buttermarket
Services: Sales (as a Vendor)
Sold price: £127000
Would you recommend?: Yes
Postcode: IP1
Branch: Ipswich, 1 Buttermarket
Sales (as a Vendor)
Sold price: £127000
Postcode: IP1
1
people found
this helpful
Consistently professional throughout a marathon sale with multiple problems all of which were finally overcome thanks to Fenn Wright's diligence, persistence and friendly refusal to give up when many would have done. Regular chasing of all parties, attention to details like turning off stop cocks ...
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Comment on agent fees
Worth every penny.
1
people found
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“Terrible service. Fenn Wright have been nothing but incompetent from ......”
1 Star Review
Jul 28,2017
By:
'Tom'
Jul 28,2017
Branch: Colchester, 1 Tollgate East
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CO2
Branch: Colchester, 1 Tollgate East
Lettings (as a Tenant)
Postcode: CO2
0
people found
this helpful
Terrible service. Fenn Wright have been nothing but incompetent from day 1. Extremely high fees for tenants for a terrible service and they can't answer half your questions when you call. They gave the property to us in a very unclean state. Disgusting extractor fan, old ...
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Comment on agent fees
Very high fees and they charge an inventory fee from your deposit when you leave which I have never heard of before.
0
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“Stuart's team achieved more than the asking price, provided us ......”
5 Star Review
Jun 15,2017
By:
'Louise'
Jun 15,2017
Branch: Colchester, 1 Tollgate East
Services: Sales (as a Vendor)
Sold price: £305
Would you recommend?: Yes
Postcode: CO3
Branch: Colchester, 1 Tollgate East
Sales (as a Vendor)
Sold price: £305
Postcode: CO3
1
people found
this helpful
Stuart's team achieved more than the asking price, provided us with feedback frequently, were available 7 days a week and were a pleasure to deal with from start to finish.
Buying and selling is stressful and they made it straightforward. They could not have done anymore ...
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Comment on agent fees
Worth every penny!
1
people found
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“My son used this company when renting a property in ......”
1 Star Review
Apr 30,2017
By:
'Disappointed'
Apr 30,2017
Branch: Colchester, 146 High Street
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: CO3
Branch: Colchester, 146 High Street
Lettings (as a Tenant)
Rent PCM: £850
Postcode: CO3
0
people found
this helpful
My son used this company when renting a property in rotary way Colchester. Fees are extortionate and questionable what they do to earn them. Supposedly carried out an iventory without my son present prior to him moving in which both my son and landlord paid ...
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Comment on agent fees
Terrible. Ridiculously high fees and not bugger all for them.
0
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“We went to these agents because we were buying through ......”
4 Star Review
Dec 07,2016
By:
'Dinbar'
Dec 07,2016
Branch: Chelmsford, 20 Duke Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CM1
Branch: Chelmsford, 20 Duke Street
Sales (as a Vendor)
Postcode: CM1
2
people found
this helpful
We went to these agents because we were buying through their Ipswich branch. We found having 2 branches of the same firm dealing with both our sale and purchase was helpful. The service we received was professional, yet friendly. When there was real danger of the ...
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Comment on agent fees
Market standard
2
people found
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“I bought a house in November and Fenn Wright acted ......”
5 Star Review
Dec 07,2016
By:
'Kirsty'
Dec 07,2016
Branch: Chelmsford, 20 Duke Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CM6
Branch: Chelmsford, 20 Duke Street
Sales (as a Buyer)
Postcode: CM6
2
people found
this helpful
I bought a house in November and Fenn Wright acted for my vendors. They were very professional and friendly. At one stage it looked like the Chain would fall apart but with their guidance and help we managed to renegotiate and the sale went through. ...
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Comment on agent fees
Good
2
people found
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Yes
“By far the best agent i have ever dealt with. ......”
5 Star Review
Nov 15,2016
By:
'Paul'
Nov 15,2016
Branch: Colchester, 1 Tollgate East
Services: Sales (as a Buyer)
Sold price: £179
Would you recommend?: Yes
Postcode: CO4
Branch: Colchester, 1 Tollgate East
Sales (as a Buyer)
Sold price: £179
Postcode: CO4
2
people found
this helpful
By far the best agent i have ever dealt with. We were selling our house through a different agent and buying through Fenn Wright. Fenn wright were the sole and only reason ourselves and the people selling their house proceeded to closure. My agent (HART) ...
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Comment on agent fees
Very reasonable fees compared. Transparent... and they calmly talked us through them..unlike our previous agent who priced our property way too high to rip money out of us.
2
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“I Phoned up with General enquiry regarding tencancy lengths, the ......”
5 Star Review
Nov 13,2016
By:
'Gav'
Nov 13,2016
Branch: Colchester, 1 Tollgate East
Services: Lettings (Prospective customer)
Would you recommend?: Yes
Postcode: CO27
Branch: Colchester, 1 Tollgate East
Lettings (Prospective customer)
Postcode: CO27
1
people found
this helpful
I Phoned up with General enquiry regarding tencancy lengths, the girl was extremely helpful and gave great, knowledgable info, even though I wasn't buying anything. Well done, great service ....
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Comment on agent fees
Grear
1
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“Extortionate fees and ridiculous expectations from this company. Saw a ......”
1 Star Review
Sep 22,2016
By:
'Emily'
Sep 22,2016
Branch: Chelmsford, 20 Duke Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CM6
Branch: Chelmsford, 20 Duke Street
Lettings (as a Tenant)
Postcode: CM6
1
people found
this helpful
Extortionate fees and ridiculous expectations from this company. Saw a property to rent on this site, viewed the property and agreed to meet with the landord, David, who actually works in sales at the firm. Met David, which i'm not sure is the done thing ...
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Comment on agent fees
£360 for a few references and a credit check. Another £90 for the Inventory check.... i earn that kind of money working 8 hour shifts for 2 weeks... joke!
1
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“Very unreliable estate agents, only fake and lies. I had ......”
1 Star Review
Feb 25,2016
By:
'S_Prince'
Feb 25,2016
Branch: Ipswich, 1 Buttermarket
Services: Sales (Prospective customer)
Sold price: £600000
Would you recommend?: No
Postcode: IP5
Branch: Ipswich, 1 Buttermarket
Sales (Prospective customer)
Sold price: £600000
Postcode: IP5
3
people found
this helpful
Very unreliable estate agents, only fake and lies. I had an offer agreed in writing, did proceed with all search and paid the cost. 5 months down the line with them giving us fake reasons for delay, this Chris calls me and asks me to increase ...
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Comment on agent fees
Extremly Bad
3
people found
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“After viewing a property and agreeing that we would rent ......”
1 Star Review
Dec 21,2015
By:
'lee'
Dec 21,2015
Branch: Ipswich, 1 Buttermarket
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: IP8
Branch: Ipswich, 1 Buttermarket
Lettings (Prospective customer)
Postcode: IP8
1
people found
this helpful
After viewing a property and agreeing that we would rent the property and shook hands on it the agent told me that the landlord was comeing to veiw the state of the property in a couple of days. We heard nothing so after ringing them ...
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1
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“This agent sells themself as a premium agent (at a ......”
2 Star Review
Mar 26,2015
By:
'G'
Mar 26,2015
Branch: Ipswich, 1 Buttermarket
Services: Sales (as a Vendor)
Sold price: £80000
Would you recommend?: No
Postcode: IP1
Branch: Ipswich, 1 Buttermarket
Sales (as a Vendor)
Sold price: £80000
Postcode: IP1
1
people found
this helpful
This agent sells themself as a premium agent (at a premium price). The service they provide isn't premium. They told me they had prospective buyers for my property, which wasn't true. They told me they would be in touch weekly, again not true. When they ...
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What agent could do to change your mind?
Given an accurate appraisal. Contacted me as promised. Accurately presented the offer. Been more professional.
Attached Filesnbsp;
Comment on agent fees
‚£1440 on an ‚£80k sale- expensive. Originally fees were fixed at ‚£1680 on a valuation of ‚£97.5k. Clearly the valuation was inaccurate, so I managed to (silghtly) negotiate the fee down.
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