5 Star Review
Feb 25,2022
By:
'Raji'
Feb 25,2022
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: NE8
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Tenant)
Rent PCM: £450
Postcode: NE8
0
people found
this helpful
They did a great job in finding me a flat. The person who showed me round was very knowledgeable and everyone was extremely kind and helpful. They helped me at every stage of the process....
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0
people found
this helpful
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Yes
“Threatened with the police when I requested a refund...”
1 Star Review
Jun 16,2021
By:
'riadbsc'
Jun 16,2021
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SR1
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Lettings (as a Tenant)
Postcode: SR1
4
people found
this helpful
I was interested in renting a flat in Sunderland which was being let out by Fenix property. I contacted them and they were initially helpful and friendly. I arranged a viewing with them, was happy with the property so filled in some forms and gave ...
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4
people found
this helpful
Was this helpful?
Yes
“Unprofessional agents...”
1 Star Review
Mar 17,2021
By:
'Frustrated client'
Mar 17,2021
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: NE21
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Lettings (Prospective customer)
Postcode: NE21
6
people found
this helpful
I have had a disappointing and frustrating experience with the Fenix properties to that level that I would have given a -1 if that was possible. I contacted them to check for a furnished apartment advertised and booked an online viewing. Until they got my ...
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6
people found
this helpful
Was this helpful?
Yes
1 Star Review
Nov 24,2020
By:
'Jada'
Nov 24,2020
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TS10
Branch: Washington, Suite 4,
Vermont House,
Lettings (Prospective customer)
Postcode: TS10
2
people found
this helpful
Waste of time company. Leaving all your details, and the property types, locations, and prices will get you nowhere.
They send you all types properties regularly, none of which match your budget, nor the given criteria. If one on the list catches your fancy, and ...
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2
people found
this helpful
Was this helpful?
Yes
5 Star Review
May 26,2020
By:
'Gulia'
May 26,2020
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR4
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Lettings (as a Landlord)
Postcode: SR4
0
people found
this helpful
I have been using Fenix Property services over the last few years for both finding tenants and for rental management. All staff are knowledgeable and up to date with new government rules and regulations for renting. Staff are very efficient in finding tenants, vetting them ...
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0
people found
this helpful
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“Excellent tenant finder...”
5 Star Review
Oct 04,2018
By:
'Durham'
Oct 04,2018
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: Yes
Postcode: DH1
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Lettings (as a Landlord)
Rent PCM: £550
Postcode: DH1
0
people found
this helpful
Hi, I have used the Fenix team for 5 years to find tenants. Good, long term tenants, just what a Landlord needs! Steve, Joe and team are efficient, keep me updated with the progress of referencing and keep me up to date with my legal requirements ...
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Comment on agent fees
Standard fees
0
people found
this helpful
Was this helpful?
Yes
“Don't rent from this agency, seriously!!!!...”
1 Star Review
May 09,2018
By:
'Disappointed'
May 09,2018
Branch: Washington, Suite 4,
Vermont House,
Services: Admin
Would you recommend?: No
Postcode: NE28
Branch: Washington, Suite 4,
Vermont House,
Admin
Postcode: NE28
3
people found
this helpful
One star feels too generous! Me and my girlfriend who is pregnant, has a young son and lives in hartlepool viewed a property advertised by fenix property as she wanted to relocate so we could be together as a family. As we liked the house ...
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Comment on agent fees
Disgusting for the lack of work done!
3
people found
this helpful
Was this helpful?
Yes
“This company got my letting ad from gumtree saying they ......”
1 Star Review
Jan 18,2018
By:
'M3rcfall'
Jan 18,2018
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Rent PCM: £650
Would you recommend?: No
Postcode: NE16
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Rent PCM: £650
Postcode: NE16
2
people found
this helpful
This company got my letting ad from gumtree saying they had someone who was wanting to be in that area and the house suited there needs exactly.
They wanted to be moved in by 2nd Jan which was a bit tight as I was away ...
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Comment on agent fees
No comment
2
people found
this helpful
Was this helpful?
Yes
“I Would highly recommend, this was my first time renting ......”
5 Star Review
Mar 08,2017
By:
'Kim'
Mar 08,2017
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR4
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Tenant)
Postcode: SR4
0
people found
this helpful
I Would highly recommend, this was my first time renting and Fenix were a great help throughout the whole process, Megan helped me find a property and Ian helped me through the referencing process....
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Comment on agent fees
normal
0
people found
this helpful
Was this helpful?
Yes
“Horrific customer service, outrages charges for literally doing nothing. No ......”
1 Star Review
Aug 16,2016
By:
'jeff'
Aug 16,2016
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE2
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Tenant)
Postcode: NE2
3
people found
this helpful
Horrific customer service, outrages charges for literally doing nothing. No certainty you will get what you were promised - absolutely scandalous practices. I will never use again cause I apprecaite good night sleep not worrying about when and for how much Fenix Prperty will screw ...
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What agent could do to change your mind?
highest in the area
Attached Filesnbsp;
Comment on agent fees
highest in the area
3
people found
this helpful
Was this helpful?
Yes
“Great service from start to finish. Efficient and reliable service. ......”
5 Star Review
Feb 08,2016
By:
'Sam'
Feb 08,2016
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Rent PCM: £600
Would you recommend?: Yes
Postcode: NE33
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Rent PCM: £600
Postcode: NE33
0
people found
this helpful
Great service from start to finish. Efficient and reliable service. Found us a fantastic tenant in quick timescales. Would definitely use again and personally recommend....
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Comment on agent fees
Very reasonable
0
people found
this helpful
Was this helpful?
Yes
“I am a Landlord and have property to rent in ......”
5 Star Review
Jan 07,2016
By:
'FP'
Jan 07,2016
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR1
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Postcode: SR1
0
people found
this helpful
I am a Landlord and have property to rent in the Sunderland and Stockton area and I have been dealing with both Steve and Allison and they are very professional in their attitude, honest and reliable and have always rented out my property to very ...
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0
people found
this helpful
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Yes
“fenix estate agents found a tenent for me in 2009,did ......”
5 Star Review
Dec 30,2015
By:
'dilbag'
Dec 30,2015
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: Yes
Postcode: SR3
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Lettings (as a Landlord)
Rent PCM: £950
Postcode: SR3
0
people found
this helpful
fenix estate agents found a tenent for me in 2009,did all the necassary checks and the tenent were exellent in all aspects.then in 2015 i had some problems and needed vital information and documents which i could not find from 2009.i phoned fenix to see ...
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Comment on agent fees
fees were fine, standard.
0
people found
this helpful
Was this helpful?
Yes
“Very professional, always polite and obliging. Would strongly recommend on ......”
5 Star Review
Dec 21,2015
By:
'Gary'
Dec 21,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR3
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Postcode: SR3
0
people found
this helpful
Very professional, always polite and obliging. Would strongly recommend on service and price. Found me a tenant in a very short time....
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0
people found
this helpful
Was this helpful?
Yes
“I have used Fenix property for numerous years since they ......”
5 Star Review
Dec 17,2015
By:
'Trev'
Dec 17,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Rent PCM: £595
Would you recommend?: Yes
Postcode: NE33
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Rent PCM: £595
Postcode: NE33
0
people found
this helpful
I have used Fenix property for numerous years since they first started at the base in Sunderland. Steve does the viewings and is very good with prospective tenants and is able to communicate on any level finding out exactly what they want. Alison is the ...
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Comment on agent fees
Fees are industry standard
0
people found
this helpful
Was this helpful?
Yes
“I have my own property business (IMDJ Property Management) and ......”
5 Star Review
Dec 17,2015
By:
'IMDJ'
Dec 17,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Rent PCM: £525
Would you recommend?: Yes
Postcode: SR3
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Rent PCM: £525
Postcode: SR3
0
people found
this helpful
I have my own property business (IMDJ Property Management) and manage a number of my own properties in the Sunderland South area and have done for over 10 years. I used to advertise through the local press looking for potential tenants. It was hard work and ...
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Comment on agent fees
Values for money, time is money and Fenix is worth every penny.
0
people found
this helpful
Was this helpful?
Yes
“From start to finish my experience with Fenix property was ......”
5 Star Review
Dec 16,2015
By:
'Emma'
Dec 16,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: Yes
Postcode: SR4
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Tenant)
Rent PCM: £575
Postcode: SR4
0
people found
this helpful
From start to finish my experience with Fenix property was excellent they had to rush everything for me and they did so. They were professional and efficient whilst also being extremely friendly and helpful. There whole process was very easy to follow and they are ...
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0
people found
this helpful
Was this helpful?
Yes
“both Steve and Allison were very professional , at the same ......”
5 Star Review
Dec 09,2015
By:
'david'
Dec 09,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: Yes
Postcode: DH4
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Rent PCM: £450
Postcode: DH4
1
people found
this helpful
both Steve and Allison were very professional , at the same time treated me in good friendly manner, they found me a great tenant in no time at all and delt with all my queries , I would highly recommend there services...
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Comment on agent fees
very fair
1
people found
this helpful
Was this helpful?
Yes
“I have used Fenix Property for a lot of years ......”
5 Star Review
Nov 17,2015
By:
'James'
Nov 17,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: Yes
Postcode: NE10
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Rent PCM: £750
Postcode: NE10
0
people found
this helpful
I have used Fenix Property for a lot of years now and always found them to be reliable and trustworthy. They have always found me tenants for my property's. Because im the landlord i have the final say who goes into my property if they ...
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0
people found
this helpful
Was this helpful?
Yes
“Disappointed customer who ended up losing out on a property ......”
1 Star Review
Nov 14,2015
By:
'AVOID'
Nov 14,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: NE16
Branch: Washington, Suite 4,
Vermont House,
Lettings (Prospective customer)
Postcode: NE16
3
people found
this helpful
Disappointed customer who ended up losing out on a property because of Fenix property. Luckily researched the company before committing and found that the couple who own it*. You will find this company has previously liquidated four other companies of the same name and started ...
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3
people found
this helpful
Was this helpful?
Yes
“I was in the process of trying to secure a ......”
2 Star Review
Nov 10,2015
By:
'Angry'
Nov 10,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: No
Postcode: NE16
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Tenant)
Rent PCM: £495
Postcode: NE16
1
people found
this helpful
I was in the process of trying to secure a property. My partner and I had given Fenix the holding fee of £240. We then decided to investigate further after looking at reviews that in all honesty just seemed poor and after some digging we found ...
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What agent could do to change your mind?
Nothing. They are not a secure company to work with and should not be in operation as they have been overdue on their accounts several times and have dissolved and liquidated their business.
Attached Filesnbsp;
Comment on agent fees
Fees seemed ok until they started telling us we had to pay the full years rent on a certain date when we offered to do so even though it was an offer on our part to speed up the process.
1
people found
this helpful
Was this helpful?
Yes
“I have never left reviews and im not likely to ......”
1 Star Review
Nov 06,2015
By:
'Ripped'
Nov 06,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE5
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Tenant)
Postcode: NE5
1
people found
this helpful
I have never left reviews and im not likely to in the future, however on this occasion I feel this is a must to ensure no other innocent person has to go through what we, and I can only assume, other people have been through.
...
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What agent could do to change your mind?
nothing at all
Attached Filesnbsp;
1
people found
this helpful
Was this helpful?
Yes
“When my tenant left the property on 1 June, she told ......”
1 Star Review
Sep 28,2015
By:
'Chris'
Sep 28,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SR2
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Postcode: SR2
2
people found
this helpful
When my tenant left the property on 1 June, she told Fenix Property that she had said that myself, (the landlord) could keep the bond as the house was in a state. For almost 4 months now, Amanda has continually told me that she is unable to ...
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What agent could do to change your mind?
Never paid anything back
Attached Filesnbsp;
Comment on agent fees
Never paid anything back
2
people found
this helpful
Was this helpful?
Yes
“We set up a viewing of a property with Fenix. ......”
1 Star Review
May 27,2015
By:
'Jon'
May 27,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Sales (Prospective customer)
Rent PCM: £750
Would you recommend?: No
Postcode: NE2
Branch: Washington, Suite 4,
Vermont House,
Sales (Prospective customer)
Rent PCM: £750
Postcode: NE2
2
people found
this helpful
We set up a viewing of a property with Fenix. The day of our viewing, another estate agent informed us that the flat they were going to show us had already been recently let, and that Fenix were planning to show us another flat instead (...
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2
people found
this helpful
Was this helpful?
Yes
“Looked on Google regarding my home and noticed Fenix Property ......”
1 Star Review
May 15,2015
By:
'Weight'
May 15,2015
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Services: Surveys
Would you recommend?: No
Postcode: SR4
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Surveys
Postcode: SR4
1
people found
this helpful
Looked on Google regarding my home and noticed Fenix Property has our home we have owned for 14 years listed to rent. In absolute shock, apparently its a 1 bed (its actually more) they describe it as
newly furnished and go on to describe it further even ...
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1
people found
this helpful
Was this helpful?
Yes
“We placed a holding fee on a property that was ......”
1 Star Review
Apr 30,2015
By:
'sarah'
Apr 30,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (Prospective customer)
Rent PCM: £550
Would you recommend?: No
Postcode: SR3
Branch: Washington, Suite 4,
Vermont House,
Lettings (Prospective customer)
Rent PCM: £550
Postcode: SR3
1
people found
this helpful
We placed a holding fee on a property that was offered by fenix, they seemed very eager to get this from us constantly ringing whilst we were at work stating ' you will loose the property if you do not pay today' which we did. ...
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1
people found
this helpful
Was this helpful?
Yes
“I recently let my property in Washington with Fenix Property ......”
5 Star Review
Jan 09,2015
By:
'VERY'
Jan 09,2015
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NE38
Branch: Washington, Suite 4,
Vermont House,
Lettings (as a Landlord)
Postcode: NE38
0
people found
this helpful
I recently let my property in Washington with Fenix Property and I was very pleased with the service I received!
The staff were polite, professional and helped every way they could!
They helped me with every step of the process from putting my property live ...
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0
people found
this helpful
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Yes
“very unprofessional, asks for informating in drips and draps, land ......”
1 Star Review
Aug 28,2014
By:
'Tracey'
Aug 28,2014
Branch: Washington, Suite 4,
Vermont House,
Services: Lettings (Prospective customer)
Rent PCM: £425
Would you recommend?: No
Postcode: NE37
Branch: Washington, Suite 4,
Vermont House,
Lettings (Prospective customer)
Rent PCM: £425
Postcode: NE37
3
people found
this helpful
very unprofessional, asks for informating in drips and draps, land lord has pulled out and now refusing to refund holidung fee...
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What agent could do to change your mind?
absoluty nothing
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“simple process, friendly staff who went out of their way ......”
5 Star Review
Jun 06,2014
By:
'forster213'
Jun 06,2014
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
simple process, friendly staff who went out of their way to help me rent a property. would recommend!!...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Needed to move into a new adress ASAP, went to ......”
1 Star Review
May 30,2014
By:
'George'
May 30,2014
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: SR4
Branch: Sunderland, 15 Pickersgill Court
Quaywest Business Village
Lettings (as a Tenant)
Rent PCM: £600
Postcode: SR4
5
people found
this helpful
Needed to move into a new adress ASAP, went to view a house accepted it and payed the deposit and admin fees, then found out that someone had already did this before us and there was a similar property that we could take. We took ...
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What agent could do to change your mind?
Let me move in on the agreed date, maybe give some compensation as I'm still paying storage fees 4 weeks later. Dealt with the situation professionally.
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes