Fenix Property
3/5, 35 reviews
49% recommended
0% sales valuation accuracy
0% sales fee satisfaction
67% lettings valuation accuracy
62% lettings fee satisfaction



Property Features

Fenix is a family run business so therefore have a fresh innovative approach, and in our view provide a personal service that is hard to beat. When you use us you will see the difference! show more Fenix is a family run business so therefore have a fresh innovative approach, and in our view provide a personal service that is hard to beat. When you use us you will see the difference!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 67% 62% £425 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 6 7 0 0 0 0 0 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Thank you....”

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Feb 25,2022
Minithumbup
By: 'Raji'
Feb 25,2022
0 people found
this helpful
They did a great job in finding me a flat. The person who showed me round was very knowledgeable and everyone was extremely kind and helpful. They helped me at every stage of the process....
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“Threatened with the police when I requested a refund...”

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Jun 16,2021
Minithumbdown
Keri
By: 'riadbsc'
Jun 16,2021
4 people found
this helpful
I was interested in renting a flat in Sunderland which was being let out by Fenix property. I contacted them and they were initially helpful and friendly. I arranged a viewing with them, was happy with the property so filled in some forms and gave ...
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Was this helpful? Yes

“Unprofessional agents...”

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Mar 17,2021
Minithumbdown
By: 'Frustrated client'
Mar 17,2021
6 people found
this helpful
I have had a disappointing and frustrating experience with the Fenix properties to that level that I would have given a -1 if that was possible. I contacted them to check for a furnished apartment advertised and booked an online viewing. Until they got my ...
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Was this helpful? Yes

“Total time wasters...”

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Nov 24,2020
Minithumbdown
By: 'Jada'
Nov 24,2020
2 people found
this helpful
Waste of time company. Leaving all your details, and the property types, locations, and prices will get you nowhere. They send you all types properties regularly, none of which match your budget, nor the given criteria. If one on the list catches your fancy, and ...
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Was this helpful? Yes

“Satisfied Landlord...”

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May 26,2020
Minithumbup
By: 'Gulia'
May 26,2020
0 people found
this helpful
I have been using Fenix Property services over the last few years for both finding tenants and for rental management. All staff are knowledgeable and up to date with new government rules and regulations for renting. Staff are very efficient in finding tenants, vetting them ...
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Was this helpful? Yes

“Excellent tenant finder...”

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Oct 04,2018
Minithumbup
Anne
By: 'Durham'
Oct 04,2018
0 people found
this helpful
Hi, I have used the Fenix team for 5 years to find tenants. Good, long term tenants, just what a Landlord needs! Steve, Joe and team are efficient, keep me updated with the progress of referencing and keep me up to date with my legal requirements ...
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Comment on agent fees
Standard fees
Was this helpful? Yes

“Don't rent from this agency, seriously!!!!...”

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May 09,2018
Minithumbdown
Steve
By: 'Disappointed'
May 09,2018
3 people found
this helpful
One star feels too generous! Me and my girlfriend who is pregnant, has a young son and lives in hartlepool viewed a property advertised by fenix property as she wanted to relocate so we could be together as a family. As we liked the house ...
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Comment on agent fees
Disgusting for the lack of work done!
Was this helpful? Yes
By: Louise
May 10, 2018
View all comments (1)
Hi Disapointed customer, As we welcome all reviews, it is highly important to us that all facts are stated. When you reserved the property and paid your holding fee, a receipt was issued for the money you paid there and then, a receipt that you both signed, therefore meaning no further communication is needed to clarify the payment you made. The communication you were told to expect the following day was that of the application forms via email which did happen. At this stage the property w ...

“This company got my letting ad from gumtree saying they ......”

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Jan 18,2018
Minithumbdown
By: 'M3rcfall'
Jan 18,2018
2 people found
this helpful
This company got my letting ad from gumtree saying they had someone who was wanting to be in that area and the house suited there needs exactly. They wanted to be moved in by 2nd Jan which was a bit tight as I was away ...
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Comment on agent fees
No comment
Was this helpful? Yes

“I Would highly recommend, this was my first time renting ......”

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Mar 08,2017
Minithumbup
By: 'Kim'
Mar 08,2017
0 people found
this helpful
I Would highly recommend, this was my first time renting and Fenix were a great help throughout the whole process, Megan helped me find a property and Ian helped me through the referencing process....
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Comment on agent fees
normal
Was this helpful? Yes

“Horrific customer service, outrages charges for literally doing nothing. No ......”

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Aug 16,2016
Minithumbdown
amanda
By: 'jeff'
Aug 16,2016
3 people found
this helpful
Horrific customer service, outrages charges for literally doing nothing. No certainty you will get what you were promised - absolutely scandalous practices. I will never use again cause I apprecaite good night sleep not worrying about when and for how much Fenix Prperty will screw ...
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What agent could do to change your mind?
highest in the area
Attached Filesnbsp;
Comment on agent fees
highest in the area
Was this helpful? Yes
By: Louise
Aug 16, 2016
View all comments (1)
Hi 'Jeff', In response to your review, I would like to take the opportunity to invite you to write a formal complaint to us at our address below, as we have not heard from you previously. We are happy to discuss any grievance you may have in the hope to rectify it immediately, however until we know who you actually are this is an impossible task at present. We regularly check the local market with regards to any agency fees we charge here at Fenix, and are happy in the knowledge that ...

“Great service from start to finish. Efficient and reliable service. ......”

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Feb 08,2016
Minithumbup
Joe
By: 'Sam'
Feb 08,2016
0 people found
this helpful
Great service from start to finish. Efficient and reliable service. Found us a fantastic tenant in quick timescales. Would definitely use again and personally recommend....
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“I am a Landlord and have property to rent in ......”

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Jan 07,2016
Minithumbup
Steve
By: 'FP'
Jan 07,2016
0 people found
this helpful
I am a Landlord and have property to rent in the Sunderland and Stockton area and I have been dealing with both Steve and Allison and they are very professional in their attitude, honest and reliable and have always rented out my property to very ...
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Was this helpful? Yes

“fenix estate agents found a tenent for me in 2009,did ......”

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Dec 30,2015
Minithumbup
joe
By: 'dilbag'
Dec 30,2015
0 people found
this helpful
fenix estate agents found a tenent for me in 2009,did all the necassary checks and the tenent were exellent in all aspects.then in 2015 i had some problems and needed vital information and documents which i could not find from 2009.i phoned fenix to see ...
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Comment on agent fees
fees were fine, standard.
Was this helpful? Yes

“Very professional, always polite and obliging. Would strongly recommend on ......”

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Dec 21,2015
Minithumbup
By: 'Gary'
Dec 21,2015
0 people found
this helpful
Very professional, always polite and obliging. Would strongly recommend on service and price. Found me a tenant in a very short time....
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Was this helpful? Yes

“I have used Fenix property for numerous years since they ......”

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Dec 17,2015
Minithumbup
Alison
By: 'Trev'
Dec 17,2015
0 people found
this helpful
I have used Fenix property for numerous years since they first started at the base in Sunderland. Steve does the viewings and is very good with prospective tenants and is able to communicate on any level finding out exactly what they want. Alison is the ...
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Comment on agent fees
Fees are industry standard
Was this helpful? Yes

“I have my own property business (IMDJ Property Management) and ......”

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Dec 17,2015
Minithumbup
Allison
By: 'IMDJ'
Dec 17,2015
0 people found
this helpful
I have my own property business (IMDJ Property Management) and manage a number of my own properties in the Sunderland South area and have done for over 10 years. I used to advertise through the local press looking for potential tenants. It was hard work and ...
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Comment on agent fees
Values for money, time is money and Fenix is worth every penny.
Was this helpful? Yes

“From start to finish my experience with Fenix property was ......”

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Dec 16,2015
Minithumbup
Allison
By: 'Emma'
Dec 16,2015
0 people found
this helpful
From start to finish my experience with Fenix property was excellent they had to rush everything for me and they did so. They were professional and efficient whilst also being extremely friendly and helpful. There whole process was very easy to follow and they are ...
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Was this helpful? Yes

“both Steve and Allison were very professional , at the same ......”

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Dec 09,2015
Minithumbup
Steve
By: 'david'
Dec 09,2015
1 people found
this helpful
both Steve and Allison were very professional , at the same time treated me in good friendly manner, they found me a great tenant in no time at all and delt with all my queries , I would highly recommend there services...
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Comment on agent fees
very fair
Was this helpful? Yes

“I have used Fenix Property for a lot of years ......”

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Nov 17,2015
Minithumbup
Steve
By: 'James'
Nov 17,2015
0 people found
this helpful
I have used Fenix Property for a lot of years now and always found them to be reliable and trustworthy. They have always found me tenants for my property's. Because im the landlord i have the final say who goes into my property if they ...
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Was this helpful? Yes
By: Sarah
Nov 17, 2015
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Dear James, Thank you very much for your kind words. We are always happy to help. Kind Regards Fenix Property ...

“Disappointed customer who ended up losing out on a property ......”

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Nov 14,2015
Minithumbdown
By: 'AVOID'
Nov 14,2015
3 people found
this helpful
Disappointed customer who ended up losing out on a property because of Fenix property. Luckily researched the company before committing and found that the couple who own it*. You will find this company has previously liquidated four other companies of the same name and started ...
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Was this helpful? Yes
By: matt
Dec 03, 2015
View all comments (3)
The landlord was more than happy to meet up with us again thank you when we got his contact details. Also Peter Ross who we have now gone through sat with us and went through everything from credit checks, references, documentation checks and the whole process was done and dusted in 40 minutes. And please don't threaten me as we found out info about yourselves that made us uncomfortable with your business. Also it is strange our landlord came to find your office and it was nicely hidden away. ...

“I was in the process of trying to secure a ......”

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Nov 10,2015
Minithumbdown
By: 'Angry'
Nov 10,2015
1 people found
this helpful
I was in the process of trying to secure a property. My partner and I had given Fenix the holding fee of £240. We then decided to investigate further after looking at reviews that in all honesty just seemed poor and after some digging we found ...
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What agent could do to change your mind?
Nothing. They are not a secure company to work with and should not be in operation as they have been overdue on their accounts several times and have dissolved and liquidated their business.
Attached Filesnbsp;
Comment on agent fees
Fees seemed ok until they started telling us we had to pay the full years rent on a certain date when we offered to do so even though it was an offer on our part to speed up the process.
Was this helpful? Yes
By: misleading
Nov 13, 2015
View all comments (2)
The initial £1110 should go to Fenix then the landlords cut should reach them. The other £4500 for rent should have gone to the landlord not through Fenix which is what was going to happen. ...

“I have never left reviews and im not likely to ......”

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Nov 06,2015
Minithumbdown
By: 'Ripped'
Nov 06,2015
1 people found
this helpful
I have never left reviews and im not likely to in the future, however on this occasion I feel this is a must to ensure no other innocent person has to go through what we, and I can only assume, other people have been through. ...
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What agent could do to change your mind?
nothing at all
Attached Filesnbsp;
Was this helpful? Yes
By: keri
Nov 06, 2015
View all comments (1)
Dear Sir/Madam, In response to your review above, may we once again advise you that once all referencing had been completed and collated the decision was took that referencing had failed, the reasons why this had happened have been explained in full directly to you. If you wish to take this further may I suggest you contact: The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP Kind Regards Fenix Property ...

“When my tenant left the property on 1 June, she told ......”

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Sep 28,2015
Minithumbdown
amanda
By: 'Chris'
Sep 28,2015
2 people found
this helpful
When my tenant left the property on 1 June, she told Fenix Property that she had said that myself, (the landlord) could keep the bond as the house was in a state. For almost 4 months now, Amanda has continually told me that she is unable to ...
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What agent could do to change your mind?
Never paid anything back
Attached Filesnbsp;
Comment on agent fees
Never paid anything back
Was this helpful? Yes
By: Chris
Oct 05, 2015
View all comments (2)
Dear Amanda, Please don't try and make your shambles" of an organisation out to be whiter than white. I have a recorded voicemail by Keri McFudden, the owner of your company" threatening me, that if I take things any further she will report me to the environmental health over the state of the property that I was renting through you and not to mess with her or Steve ! A nice organisation to do business with! For your information I am an accredited landlord through that local council and a ...

“We set up a viewing of a property with Fenix. ......”

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May 27,2015
Minithumbdown
By: 'Jon'
May 27,2015
2 people found
this helpful
We set up a viewing of a property with Fenix. The day of our viewing, another estate agent informed us that the flat they were going to show us had already been recently let, and that Fenix were planning to show us another flat instead (...
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Was this helpful? Yes
By: Gillian
May 27, 2015
View all comments (1)
Dear Jon, When a Landlord puts a property on the market they give us an address, and this is what we advise our customers for their viewing, until we hear from the Landlord that the property is no longer available we will keep marketing it and arranging the viewings. Occasionally a Landlord owns numerous properties in the same building, and calls us regularly to advise us of an update as to what is available and also what has now been let. This can change so quickly upto the time we are sta ...

“Looked on Google regarding my home and noticed Fenix Property ......”

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May 15,2015
Minithumbdown
Keri
By: 'Weight'
May 15,2015
1 people found
this helpful
Looked on Google regarding my home and noticed Fenix Property has our home we have owned for 14 years listed to rent. In absolute shock, apparently its a 1 bed (its actually more) they describe it as newly furnished and go on to describe it further even ...
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Was this helpful? Yes
By: llll
May 15, 2015
View all comments (1)
Dear Sir/Madam, I would be most grateful if you could call our office to discuss which property you are referring to, we have signed contracts and emails from all our Landlords authorising the marketing of their properties, therefore I am assuming you are mistaking the property for a different one especially as we are advertising it as a property of different size. May I ask why you have not contacted us at all about this? Kind Regards Fenix Property ...

“We placed a holding fee on a property that was ......”

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Apr 30,2015
Minithumbdown
amanda
By: 'sarah'
Apr 30,2015
1 people found
this helpful
We placed a holding fee on a property that was offered by fenix, they seemed very eager to get this from us constantly ringing whilst we were at work stating ' you will loose the property if you do not pay today' which we did. ...
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Was this helpful? Yes
By: sarah
May 01, 2015
View all comments (2)
6 months rent was offered! Why don't you check your recorded calls? And why did your agent repeatedly mention myself being pregnant? And no thankyou I do not wish to be scammed again we shall deal with a reliable company next time. I hope people see these reviews before dealing with your 'company' ...

“I recently let my property in Washington with Fenix Property ......”

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Jan 09,2015
Minithumbup
By: 'VERY'
Jan 09,2015
0 people found
this helpful
I recently let my property in Washington with Fenix Property and I was very pleased with the service I received! The staff were polite, professional and helped every way they could! They helped me with every step of the process from putting my property live ...
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Was this helpful? Yes

“very unprofessional, asks for informating in drips and draps, land ......”

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Aug 28,2014
Minithumbdown
By: 'Tracey'
Aug 28,2014
3 people found
this helpful
very unprofessional, asks for informating in drips and draps, land lord has pulled out and now refusing to refund holidung fee...
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What agent could do to change your mind?
absoluty nothing
Attached Filesnbsp;
Was this helpful? Yes

“simple process, friendly staff who went out of their way ......”

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Jun 06,2014
Minithumbup
By: 'forster213'
Jun 06,2014
1 people found
this helpful
simple process, friendly staff who went out of their way to help me rent a property. would recommend!!...
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Was this helpful? Yes

“Needed to move into a new adress ASAP, went to ......”

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May 30,2014
Minithumbdown
By: 'George'
May 30,2014
5 people found
this helpful
Needed to move into a new adress ASAP, went to view a house accepted it and payed the deposit and admin fees, then found out that someone had already did this before us and there was a similar property that we could take. We took ...
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What agent could do to change your mind?
Let me move in on the agreed date, maybe give some compensation as I'm still paying storage fees 4 weeks later. Dealt with the situation professionally.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Fenix Property

Regional Awards won by Fenix Property

Individual Branch Awards



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