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Properties for sale
Properties for rent
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
I have used the services of Fell Reynolds Commercial for quite a few years, and they never been anything other than helpful, courteous and efficient. They have helped me find suitable tenants for my shop premises on a number of occasions, and I would highly recommend them to anyone....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 07,2016
Minithumbdown
By:
Mar 07,2016
2 people found
this helpful
Fell Reynolds have been nothing but a disappointment since taking over the 'property management' of our small block of flats. They are completely incompetent and do not reply to emails or letters. The lack of any kind of maintenance they are contractually obliged to carry out is a complete and utter joke. Fell Reynolds continually demand payment for services they simply are not completing and until they actually do some maintenance to the property I shall not be paying a penny!...
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Comment on agent fees
Appalling fees for things they do not carry out.
Was this helpful? Yes
Oct 11,2015
Minithumbdown
By:
Oct 11,2015
3 people found
this helpful
We own an apartment in a block managed by Fell Reynolds. The general service is very poor and certainly not value for money, not enough cleaning or gardening done and the property is very grubby. and we also have to pay for 'management services'. Not sure what they are as we never see anyone here. We have e mailed- some general replies then nothing, phoned and our number taken but no return call, and written with no reply and no acknowledgement at all. Received a list of monies taken and spent, ...
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Was this helpful? Yes
Apr 01,2015
Minithumbdown
By:
Apr 01,2015
3 people found
this helpful
The management company is absolutely useless. I contacted them in October regarding an issue. It is now almost April and we are still waiting for the problem to be resolved. I have contacted numerous times to chase up the issue and simply get fobbed off with Let me take your phone number and we'll get back to you. Still nothing happens. This company is happy to take thousands a year for their management service yet have failed to provide any service that comes close to the cost....
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Was this helpful? Yes
By: Nancy Maidment
May 04, 2016
View all comments (1)
You are so right...they are absolutely useless, as well as ignorant and uncaring. Like you we are not receiving service for the large amount of money we give them, and like you we have not received the invoices covering the service charges, despite asking 5 times, and despite being legally entitled to see them.And as you, we have received not one single reply to many letters, e mails and phone calls. Disgusting.....
Feb 14,2014
Minithumbdown
By:
Feb 14,2014
0 people found
this helpful
Terrible service. Wasted an inordinate amount of our time negotiating on a property that was not available to let and owned by the Agency themselves and then would not return our calls or emails once we had agreed terms....
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Was this helpful? Yes
Sep 25,2013
Minithumbdown
By:
Sep 25,2013
5 people found
this helpful
Absolutely diabolical service as managing agent. Slow to no communication and an apparent reluctance to send proper written letters by post. Took months to send an intruductory letter. Falsely claimed documentation had not been received by the correct party when it has been evidenced that it had, and was sent as per their own instruction. Wrongly billed me and refuse to admit it. Have repeatedly harassed me for payment and continually failed to issue the bill to the correct party. Failure t...
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Was this helpful? Yes
Jul 26,2013
Minithumbup
By:
Jul 26,2013
0 people found
this helpful
Very helpfully especially saving me money with my bank reference plus overall cost for referencing was the cheapest by far anywhere else. Helpful friendly staff and I am very happy in my new home. Thank you....
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Was this helpful? Yes
Oct 27,2012
Minithumbdown
By:
Oct 27,2012
2 people found
this helpful
I\'ve just been shown an uninhabitable flat by Fell Reynolds, the walls and ceiling in the bedroom were thick with black mould, the kitchen area grease stained including the ceiling. When I told the agent I was horrified she made no comment and asked me to contact the agent, I chose to email rather than phone as they use 0845 numbers and keep you on hold for an eternity. I\'ve sent them a link to a government paper about risks from mould inside properties; the thought that someone might be des...
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What agent could do to change your mind?
Surely working against RICS guidelines
Was this helpful? Yes
Jul 16,2012
Minithumbdown
By:
Jul 16,2012
2 people found
this helpful
Appalling service, my flat mate and I said we were interested in a flat 2 months ago, and have only just moved in. We were given a gas and electric key that both have debt from the previous owner on (before this was realized I called british gas and they said I didn\'t need to change the cards, which was incorrect, so their service is also shocking) the gas debt amounts to £160! Fell reynolds have yet to give us contact details of the landlord, who we really need to speak to. I am currentl...
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Jun 15,2012
Minithumbdown
By:
Jun 15,2012
1 people found
this helpful
Agency did not attempt to advise that the property had a severe damp problem before starting tenancy, 6 monthly inspections by the agency were a farce, the rep doing the inspection attempted to fob off the damp issue stating that it was due to no circulation of air during cooking and I should open the doors and windows more ( in December). One inspection was not pre agreed and I was awakened whilst in bed by the rep only for him to tell me that he must carry on and I was sent a letter, this was...
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What agent could do to change your mind?
Take into consideration the needs of the tennant not just the landlords and profits?
Was this helpful? Yes
Apr 17,2012
Minithumbdown
By:
Apr 17,2012
4 people found
this helpful
I have found fell Reynolds to be a very poor service. The building I live in has become a grubby place to live. I spoke to fell Reynolds when an earth quake hit Folkestone which damaged one of my windows I asked max to visit me to look at my window he informed me that I was not insured which I believed him I found out later that I was insured now the management has informed me it's too late. To claim. That was 4 years ago. 2 weeks ago My bedroom window was cracked due to a catch falling and th...
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Was this helpful? Yes
Dec 03,2011
Minithumbdown
By:
Dec 03,2011
4 people found
this helpful
Awful - good for cleaning and gardening but apart from that. They ignore all letters and phone calls and don't respond. The simplest of jobs take an eternity. We have also asked for full copies of the accounts, as we have come across errors but have still not received them !...
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What agent could do to change your mind?
Reply !!!
Was this helpful? Yes
Jul 04,2011
Minithumbup
By:
Jul 04,2011
1 people found
this helpful
Have used this company for a number of differente properties and always found them very helpful. I would certainly recommend them....
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Was this helpful? Yes
Nov 12,2008
Minithumbdown
By:
Nov 12,2008
1 people found
this helpful
Was this helpful? Yes



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Office 1
125 Sandgate Road, Folkestone CT20 2BL
(12)
Office 2
93 High Street, Canterbury CT21 5JH
(0)

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