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    Ian Ho
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    David Calvert
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5 Greenwich South Street
Greenwich,London
Greater London
SE10 8NW
020 8858 7111

 
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Properties for sale
Properties for rent
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
I have dealt with Ian throughout our most recent tenancy and have found him very professional and helpful at all times. Any maintenance issues we contacted him about were dealt with promptly, without fuss. He has also been very accommodating since we gave our notice to leave in finding new tenants to allow us move out early....
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Comment on agent fees
Reasonable fees, clearly detailed. No hidden charges.
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
I don't know what these other people are talking about. I've had nothing but good service from FA. I think the problem might have been David who was pretty useless who gave me wrong information but Ian and the other staff have been really good. I've just left the property after 5 years with them and I even though I had a couple of issues with maintenance whilst I was renting from them, they sorted them out very quickly. I even received my deposit back in full within a week....
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Comment on agent fees
Reasonable
Was this helpful? Yes
May 25,2015
Minithumbdown
By:
May 25,2015
1 people found
this helpful
Working with this company was very difficult. They are very slow at getting work done and will repeatedly make excuses or say the problem is your fault. Ian Ho was extremely hard work, he is a very condescending person who gets horribly defensive if he knows he's wrong - he has made me cry on the phone before with how rude he is. I was only with this company for six months, I got out of my contract as soon as possible because of the intense difficulties I had. I had problems from day one: the bo...
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What agent could do to change your mind?
Answer ALL emails Learn basic social skills
Was this helpful? Yes
Sep 03,2014
Minithumbdown
By:
Sep 03,2014
0 people found
this helpful
Was a tenant in a property in Greenwich - bad service - always tried to get out of helping us. some bad points: Took weeks to get someone to fix leaking roof Said we'd have to pay for boiler repair cos girls should be able to fix it general bad customer service never called back with information none of the colleagues knew about problems...
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What agent could do to change your mind?
work together, be attentive, dont be rude and condesending
Comment on agent fees
wasn\'t cleaned when moved in bad floor bad paint leaking everywhere
Was this helpful? Yes
By: ian
Sep 16, 2014
View all comments (1)
As agents any major problem with a property is reported to the landlord immediately and we will suggest ways to carry out works quickly and efficiently. At Feliks Augustine we manage a large number of properties and very rarely encounter tenants that are dissatisfied with our service. We do suggest initial checks before a workman is sent out to avoid a possible false call out charge if the issue is considered a minor one.....
May 10,2013
Minithumbdown
By:
May 10,2013
4 people found
this helpful
The worst Agency I have ever dealt with. Stay away. Never rent from them as at the end of your tenancy they will charge you for everything, even if you know you left the place better than it was when you moved in....
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What agent could do to change your mind?
They could start with returning my emails and calls and then I would like them to prove how the flat looked before I moved in and why they want to charge me for things that were fine when I left the flat.
Was this helpful? Yes
By: Ian
Dec 09, 2013
View all comments (1)
As an Agent, Feliks Augustine has a responsibility to the Landlord to ensure that their property is left in the same condition on move-out as at move-in , fair wear and tear excepted. Most tenants are refunded their full deposit on leaving a property. For the minority who have monies deducted, Feliks Augustine explains the deduction and makes it clear that if they are unhappy with these then they are able to raise a complaint with MyDeposits and as a rule, Feliks Augustine uses the Small Claims ....
Feb 25,2013
Minithumbup
By:
Feb 25,2013
1 people found
this helpful
I\'ve got nothing but praise for these guys. As a result of a family tragedy, I had to leave my flat four months early. Not only did they organise cleaners to come in and sort the place out for me after I left, but the cost was far less than if I had used my firms recommended cleaning company. They did charge me 50 quid for replacing a couple of light bulbs which seemed a lot but when I queried it, they explained (to my satisfaction) that they don\'t stock light bulbs as there are so many dif...
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Was this helpful? Yes
Sep 11,2012
Minithumbdown
By:
Sep 11,2012
6 people found
this helpful
Cant beleieve the charges for leaving the property, £50 plus VAT for changes of lightbulbs (there was one missing lightbulb but when we moved in there was 4 missing), £85 plus VAT for change of carpet (when we moved in on the inventory check it states "bedroom carpet has various marks (15+) 7cm each but still we are charged for this carpet when it is the only carpet in the house, we were then charged £200 plus VAT for cleaning when i can honestly say that the property was ...
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What agent could do to change your mind?
NOT STOLEN MONEY FROM OUR DEPOSIT
Was this helpful? Yes
By: Mila
May 10, 2013
View all comments (2)
Hi Ian, I am sure you are aware of how unfair your Agency is. How can you stay with them for so long and help make other people lives miserable? You see how flats look like before people move in. I wished you have warned me then and told about taking plenty of pictures on the moving in day. I don't understand how can you be like this.....
Aug 31,2012
Minithumbdown
By:
Aug 31,2012
7 people found
this helpful
Would like to warn everybody against using these guys. They tried to keep us in the property longer than the year that we signed to. After moving out they\'ve charged us ludicrous sums for cleaning and repairs. They have even tried to charge us for damages to property that wasn\'t even in the flat. Luckily we took ample pictures and video footage of when we moved in and out. It\'s easy to see that the flat was in a far better condition when we moved out than when we moved in. They have done e...
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Was this helpful? Yes
By: Ian Ho
Feb 25, 2013
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This property was left in an appalling condition. We informed the tenant to take us to court (even giving him the reference for the relevant form) or to use the Tenants Deposit Protection Scheme to raise a complaint, as is our policy. This tenant did neither but decided to try and damage our reputation by writing such libellous comments. However, we are still waiting for their pictures and video footage as mentioned.......
Mar 01,2012
Minithumbdown
By:
Mar 01,2012
8 people found
this helpful
Left flat in pristine condition and was still charged an extortionate cleaning fee, plus decorating fee for damages that didn't exist. Ignoring our emails. We are taking this further. Any one moving out - take pictures of every room and cupboard. Similar situation - please get in touch - it seems like this company is abusing their position and should be reported....
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What agent could do to change your mind?
Left flat in pristine condition and was still charged an extortionate cleaning fee, plus decorating fee for damages that didn't exist. Ignoring our emails. We are taking this further. Any one moving out - take pictures of every room and cupboard. Similar situation - please get in touch - it seems like this company is abusing their position and should be reported.
Was this helpful? Yes
By: Ian Ho
Feb 25, 2013
View all comments (1)
Although this person has not had the courage to put their real name, we believe we know who it is and to which property it refers to. This property was left in a very bad condition which involved redecorating, we did informed the tenant about this but the tenant did nothing about it but decided to try and damage our reputation by writing such libellous details anonymously. However, we are pleased to report that this tactic of his has backfired as we have received instructions from a number of ....
Feb 15,2012
Minithumbdown
By:
Feb 15,2012
6 people found
this helpful
Similarly to what was said by other people here, Feliks Augustine kept my deposit, even though property was in better condition than before I moved in. They tried to claim ridiculously high charges for damages that already existed. They don't respond to my emails and they didn't want to use free dispute service by mydeposit. If anyone is in similar position please get in touch....
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Was this helpful? Yes
By: Mila
Jan 15, 2014
View all comments (4)
Ian , do you think that not using a free dispute service and sending a case to court in Northampton, while the flat I was renting was in Greenwich and your agency is in Greenwich, and without letting the tenant know is fair?....
Jun 24,2011
Minithumbup
By:
Jun 24,2011
3 people found
this helpful
A few of my properties are currently been managed by Feliks Augustine and I have found them extremely competent and helpful throughout the entire process. I thought I would write them up a good review as they were getting a few bad ones on here. Remember, people are only really likely to write a review if they have a bad experience; very much like those \\\"How\\\'s My Driving\\\" stickers - people rarely, if ever, ring them to compliment the driver, but only to complain. Moral of th...
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Was this helpful? Yes
Jun 09,2011
Minithumbdown
By:
Jun 09,2011
0 people found
this helpful
Was this helpful? Yes
May 13,2011
Minithumbup
By:
May 13,2011
1 people found
this helpful
My sister rented a flat over 6 years ago from Feliks Augustine. She was very pleased with the flat and the agents. She said that, other than the initial fee, there were no other hidden costs throughout the tenancy nor at the end of the tenancy. I had a very bad experience with previous estate agents so was a bit reluctant to go with an agent again. I saw this lovely one bedroom flat in Greenwich that was within my £1000 budget and realised it was advertised by Feliks Augustine. I spoke to ...
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Was this helpful? Yes
By: mila
Feb 15, 2012
View all comments (1)
This is because you haven't moved out. That is when the nightmare begins.....
Mar 15,2011
Minithumbdown
By:
Mar 15,2011
7 people found
this helpful
Appallingly unprofessional and unsatisfactory customer service - rude, untimely, arrogant. Was unable to get my deposit back, even though I left the property in better condition than when I moved in. Would never recommend this estate agency to anyone....
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Was this helpful? Yes
Oct 10,2010
Minithumbdown
By:
Oct 10,2010
7 people found
this helpful
Rogue estate agents who fail to respond to tenants requests for fundamental work during tenancy (i.e. no hot water for one month and no attempt to repair). They will keep your deposit without any justification. Take care....
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Was this helpful? Yes
Sep 08,2010
Minithumbdown
By:
Sep 08,2010
6 people found
this helpful
Very poor service. I waited months for my deposit back. Impossible to get hold of the manager, who showed us a property and blinded with his kindness. You believe this guy - she will screw you over. Apart from that our neighbours got a quote for refurbishment and I couldn't believe what this guy wanted to charge. With such a competition around Greenwich I am highly surprised this so-called company is still existing. I am sure there is something dodgy going on there. Avoid....
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Was this helpful? Yes
By: jojj
Feb 14, 2013
View all comments (1)
The manager is not female........
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Ian Ho - upload your photo Ian Ho
6 reviews

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David Calvert - upload your photo David Calvert
1 reviews

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