Already a market leader, we aim to set the standard for service in the local property arena by combining a sensitive personal approach to both buyers and sellers, an expert knowledge of the market and Read full description...Already a market leader, we aim to set the standard for service in the local property arena by combining a sensitive personal approach to both buyers and sellers, an expert knowledge of the market and a passionate pursuit of results.
Featherstone Leigh

Website not available

Properties for Sale
Properties to Rent

“ The worst service ever all about how to take more money from you... ”

Jun 13,2018
Minithumbdown
By: 'Victim'
Jun 13,2018
0 people found
this helpful
Customer service zero , trying to take advantage from your deposit that you have to chase them Horrible experience and I felt like victim .,, everything for the Landloard which was difficult to contact as well...
read full review
Comment on agent fees
Extremely high for the service
Was this helpful? Yes

“ Excellent local knowledge... ”

Apr 20,2018
Minithumbup
By: 'Bikegirl'
Apr 20,2018
0 people found
this helpful
We chose FL Battersea to sell my flat as they offered the most realistic valuation. We were mainly dealing with Stewart Harrison with whom we developed a good relationship and efficient communication. We were not only kept up to date while the property was on ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Nov 23,2017
Minithumbdown
By: 'Mrs J'
Nov 23,2017
3 people found
this helpful
This agent has acted disgracefully since we have rented a property from them. They have been misleading with the nature/length of contract, withheld direct contact with the Landlord, slow at responding to queries and issues in the house. Do not use them....
read full review
Comment on agent fees
Given the service - high
Was this helpful? Yes
Jul 12,2017
Minithumbdown
By: '1285'
Jul 12,2017
3 people found
this helpful
Terrible service from FL. They have frequently changed my property manager without telling me or passing on any information with issues experienced. It took them 4 months to fix an issue with a tv, the issue reappeared and was reported to them over 7 months ago with ...
read full review
Was this helpful? Yes
Jul 09,2017
Minithumbdown
By: 'Disheartened'
Jul 09,2017
6 people found
this helpful
Extremely disappointed with the lettings team in the Chiswick branch. Poor customer service. We felt we were messed about and that the agent was not open and straightforward with us. Fortunately there are lots of other letting agencies in Chiswick with far better customer service....
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
Mar 21,2017
Minithumbdown
By: 'JJ'
Mar 21,2017
2 people found
this helpful
I have rented a flat with the Teddington branch. My experience has been rather negative and I would not recommend this agency to anyone. They have been very invasive in arranging views of the flat after my notice of tenancy agreement end. They gave me ...
read full review
Comment on agent fees
Average
Was this helpful? Yes
Dec 14,2016
Minithumbup
By: 'Jimmy'
Dec 14,2016
0 people found
this helpful
We were in a difficult sale process and dealing with Josie as a buyer was good. She kept a good flow of communication to avoid misunderstandings and was very tenacious on following up. Overall good experience....
read full review
Was this helpful? Yes
May 08,2015
Minithumbdown
By: 'Pavel'
May 08,2015
3 people found
this helpful
After having problems with our house(multiple leaks from the roof and bathroom) we complained to the agency and got promised that everything will get sorted almost immediately. After 6 months of complaining they came over and put one of OUR OWN bin bags to cover ...
read full review
What agent could do to change your mind?
Act like they care
Attached Files
Comment on agent fees
fees dont justify the service i was provided
Was this helpful? Yes
Dec 08,2014
Minithumbdown
By: 'Disgruntled ex-Tenant'
Dec 08,2014
3 people found
this helpful
It is hard to tell who comes off worse from FL Property Management - the landlord for paying for a service that the tenant doesn't receive; or the tenant who has to continually chase FL and listen to the never-ending excuse of quarantined e-mails. Can ...
read full review
What agent could do to change your mind?
Be proactive and provide a service
Attached Files
Was this helpful? Yes
Sep 19,2014
Minithumbdown
By: 'Eva F.'
Sep 19,2014
2 people found
this helpful
My fiancee and I have rented a one-bed flat in Richmond via Featherstone Leigh, which are property managing as well. During our first month, we've encountered the following issues: the washing machine did not work, the oven and hob were in a bad working condition, ...
read full review
Was this helpful? Yes
Feb 12,2014
Minithumbdown
By: 'Justin J Davies'
Feb 12,2014
1 people found
this helpful
Negotiations settled on a price that vendor had accepted. Agent called back late evening on the same day to disclose that a higher offer had been made and invited us to make an even higher offer ยขรขโ€šยฌรขโ‚ฌย trying to force an increase on an offer that ...
read full review
What agent could do to change your mind?
Agent could have not acted like slime after receiving and accepting an offer
Attached Files
Was this helpful? Yes
By: Natasha
Dec 12, 2017
View all comments (1)
This same thing happened to us - however our offer was accepted and we paid the fee to ensure it was ours (ยฃ524) for them to only ring back on the Monday to say the landlord had gone with another offer. Now I have to wait 10 days to get my money back. I am sure there are some legal obligations - if not, moral. ...
Jul 12,2013
Minithumbup
By: 'B King'
Jul 12,2013
2 people found
this helpful
I first let my property through Featherstone Leigh in 2010 and was more than happy for them to sell it for me in 2013. Throughout the let- every payment was received on time. Communication was brilliant however big or small the query and they always kept me ...
read full review
Was this helpful? Yes
Nov 16,2012
Minithumbdown
By: 'Matthew'
Nov 16,2012
4 people found
this helpful
Everything about this agency is a shambles. When any work has needed to be done to the property it has required constant calls to them before it started and on several occasions it has been left half done requiring even more calls before work was ...
read full review
Was this helpful? Yes
Oct 15,2012
Minithumbdown
By: 'Julia M'
Oct 15,2012
4 people found
this helpful
My advise as a buyer or seller is not to use Featherstone Leigh. The Teddington office booked me in for a viewing on a Saturday and stood us up. Nobody bothered to contact me for a few days to apologise. However, at least somebody did ...
read full review
What agent could do to change your mind?
Been more apologetic and tried to arrange another appointment. Being rude to a customer always leads to the customer not wishing to return to that agent.
Attached Files
Was this helpful? Yes
Nov 05,2011
Minithumbdown
By: 'Tony McNulty'
Nov 05,2011
6 people found
this helpful
Featherstone Leigh are by far the worst agent I have ever dealt with. Totally disorganised, poor management service, kept sending shoddy contractors to my house who did appalling (or no) work and then charged way over market rates. They were indifferent to customer dissatisfaction. To ...
read full review
Was this helpful? Yes
By: Lils
Apr 03, 2013
View all comments (1)
Hi there How did you address the situation in the end? ...
Jun 28,2011
Minithumbdown
By: 'Richmond viewing'
Jun 28,2011
1 people found
this helpful
Agent has zero sales skills. Showed up to the flat and the agency had not called the tenants to let them know about the viewing so we were not allowed in. Agent suggested it was our fault for requesting a same-day viewing. We received no ...
read full review
Was this helpful? Yes
Feb 17,2011
Minithumbup
By: 'Mr B'
Feb 17,2011
1 people found
this helpful
Very helpful, kept me well informed throughout the process of letting out my flat....
read full review
Was this helpful? Yes
Dec 23,2010
Minithumbdown
By: 'winchester'
Dec 23,2010
4 people found
this helpful
Extremely disappointed in the service provided. Very aggressive and attentive sales group, absolutely disappear at times when issues arise. I spent 3 weeks without a washing machine and the agent didn't make any calls to me or offer any support. In addition, they provided no support ...
read full review
Was this helpful? Yes
Dec 02,2010
Minithumbdown
By: 'Sedrick'
Dec 02,2010
0 people found
this helpful
Was this helpful? Yes
Sep 26,2010
Minithumbdown
By: 'Craig'
Sep 26,2010
1 people found
this helpful
Was this helpful? Yes
Jan 14,2010
Minithumbdown
By: 'what jokers'
Jan 14,2010
1 people found
this helpful
This company did nothing but p*ss me about. No one ever gave me a straight answer it was like the dumb leading the dumb. Who ever has put kind comments on this site about this company is either mad or never used a good ...
read full review
Was this helpful? Yes
By: estate agent
Jan 15, 2010
View all comments (1)
No point saying the rubbish you do if you don't actually tell us what they did wrong. Your post is based on your tunnel vision opinion and no good to anyone. You are probably one of those irritating people we have to deal with on a day to day basis. I don't work for FL, but am an agent and believe me, we sometimes deal with opinionated people like youtself and just get on with it knowing that you clients don't know any better. Get a life dude. ...
Aug 01,2009
Minithumbup
By: 'daisyduke'
Aug 01,2009
0 people found
this helpful
I am currently in a FL property and so far they are the most organised agents I have ever rented from. Any queries responded to within 24 hours, polite and organised. Its rare so well done :-)...
read full review
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 2 1 11 2 0 1 0 0 4

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Featherstone Leigh

Individual Branch Awards


Firm Widgets

My widgets

Kingston upon Thames
179 Clarence Street, Kingston upon Thames KT1 1QT
(1)
Office 1
Chardin HouseChardin RoadChiswick, London W4 1RJ
(3)
Office 1
203c North End Road, West Kensington W14 9NL
(0)
show all branches (14)
Office 10
Second Floor 34 Hill Street, Richmond TW9 1TW
(0)
Office 11
62 New Kings Road, London SW6 4LT
(0)
Office 12
34-38 Hill Rise, Richmond TW9 1TW
(0)
Office 2
32 High Street, Kingston Upon Thames KT1 1HL
(2)
Office 3
46-48 Heath Road Middlesex, Twickenham TW1 4BY
(1)
Office 4
361 Upper Richmond Road West, London SW14 8QN
(0)
Office 5
1 Royal ParadeStation Approach, Richmond TW9 3QD
(0)
Office 6
35 High Street, Teddington TW11 8ET
(4)
Office 7
253 Lavender Hill, London SW11 1JW
(4)
Office 8
15 Sheen RoadRichmond, Richmond TW9 1AD
(1)
Office 9
24 Red Lion Street, Richmond TW9 1RW
(3)


Find the Best Agent to
Sell or Rent Your Home