Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.show more
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
Disgusting is the only word to describe this letting agency. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The ... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Rent PCM: £620 Would you recommend?: No
Postcode: PR1
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Rent PCM: £620 Postcode: PR1
3people found this helpful
Disgusting is the only word to describe this letting agency. PRESTON BRANCH. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & ... read full review
Branch: Lancaster, 53a Market Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Sales (Prospective customer)
Postcode: LA1
2people found this helpful
If I could give 0 stars I would
My experience with Farrell Heyworth estate agents (Lancaster) has been extremely disappointing. We have dealt with both the lettings and the sales department over the past three + years. I've encountered numerous issues, primarily concerning poor communication and high ... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Rent PCM: £650 Postcode: LA1
0people found this helpful
They are a joke, go somewhere else.Hastle and lies from start to finish. Some nice staff but unfortunately coherced from useless management... read full review
“Horrible estate agents can't get the address ......”
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1 Star Review
Aug 03,2023
By:
'Karen Price'
Aug 03,2023
Branch: Chorley, 13\/15 Cleveland Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: PR7
Branch: Chorley, 13\/15 Cleveland Street
Lettings (Prospective customer)
Postcode: PR7
2people found this helpful
Horrible estate agents can't get the address right on a rented property in chorley the advertised property information is all wrong even the bedrooms. In my eyes it's 3bed not 2 and it doesn't need renovation. You never reply back are pick up your telephones.i ... read full review
Branch: Barrow In Furness, 76 Cavendish St
Services: Prospective Vendor/Buyer
Would you recommend?: No
Postcode: W2
Branch: Barrow In Furness, 76 Cavendish St
Prospective Vendor/Buyer
Postcode: W2
3people found this helpful
My review is 100 percent true based on my own experience with the manager Daniel from the barrow in Furness branch on the telephone Thursday 11 may 2023 in the afternoon.
I am from London not local and wanted to view a couple of properties in Barrow as ... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: No
Postcode: FY8
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Rent PCM: £650 Postcode: FY8
4people found this helpful
I have recently moved out of a property I was renting from this terrible company. 3 years i waited for them to fix my bedroom window which would not open causing mould and a fire hazard. The bathroom was covered in mould due to no ventilation ... read full review
Branch: Garstang, 7 The High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PR3
Branch: Garstang, 7 The High Street
Sales (Prospective customer)
Postcode: PR3
4people found this helpful
Can I give 0 stars?
Our property went on the market almost 15 weeks ago, and in all that time we've had 2 viewings. Even in the slowest market this seems unreasonable.
The communication from the office has been very poor, we received a viewing from somone I ... read full review
Branch: Chorley, 1 Oak House High Street
Services: Lettings (as a Landlord)
Rent PCM: £675 Would you recommend?: No
Postcode: PR25
Branch: Chorley, 1 Oak House High Street
Lettings (as a Landlord)
Rent PCM: £675 Postcode: PR25
1people found this helpful
ATTENTION ALL LANDLORDS
Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact.
The contract locks you into using them and to remove your property from them, which you will probably want to ... read full review
Branch: Barrow In Furness, 76 Cavendish St
Services: Sales (as a Vendor)
Sold price: £95000 Would you recommend?: No
Postcode: LA14
Branch: Barrow In Furness, 76 Cavendish St
Sales (as a Vendor)
Sold price: £95000 Postcode: LA14
1people found this helpful
Worst estate agent I have ever used, and that is saying something.
On a viewing they left a large window open. It let rain in and broke plaster off where it had blown open. I am trying to get them to pay for it.
They ... read full review
I don’t normally write reviews, however felt I needed to share my positive experience of the service I received from Farrell Heyworth.
Nothing was too much trouble and all the staff especially Katie helped me immensely.
Thank you again for all your support and ... read full review
Thank you for all your help and support whilst I was purchasing my house. I am very happy with the service I received and communication was never an issue. Katie and Taleah were very friendly, helpful and genuine. Thank you all again.... read full review
Branch: Blackpool, 56A Highfield Road, South Shore
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: FY4
Branch: Blackpool, 56A Highfield Road, South Shore
Lettings (as a Tenant)
Postcode: FY4
0people found this helpful
Requested to view a rental property on the day it was listed asked if a viewing can be arranged however got told oh we are waiting for more interest in the property so we could make a collective viewing contacted the person called Jenifer multiple ... read full review
“Farrell Heyworth have to be amongst the worst......”
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1 Star Review
Nov 16,2022
By:
'Kat1994'
Nov 16,2022
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (as a Landlord)
Postcode: LA1
1people found this helpful
Farrell Heyworth have to be amongst the worst letting agents in the North-West. I have been forced to give them 1 star as it is impossible to leave them ‘zero’. They have habitually made mistakes in the management of my property, costing me hundreds of pounds ... read full review
Shocking company, avoid renting with them if possible, do not care about there tenants, take days to reply and whenever you ring up it’s always ‘we’ll call you back’ you will never be called back untill you chase it up again.
Very difficult ... read full review
Very unprofessional. The company has a viewing policy that you need to prove your mortgage in principle and fund proof in order to arrange a viewing. After I got everything sorted and sent, they told me that the property was already gone when I first ... read full review
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(1)
They are useless!! They couldn’t sell our lovely 3 bedroom properly in a popular area of Preston a few months ago despite us selling it under market valuation for a quick sale as we had already found a property to buy - and in the current property market!! We eventually got a seller after 5 months (!) on the market but they pulled out after 3 months due to the lack of contact from FH making them feel anxious that nothing was happening. Terrible TERRIBLE customer service, absolutely no contact ...
“I've been trying to rent a house and the staf......”
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1 Star Review
May 24,2022
By:
'Carlos'
May 24,2022
Branch: Lancaster, 18 New Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 18 New Street
Lettings (Prospective customer)
Postcode: LA1
1people found this helpful
I've been trying to rent a house and the staff at Lancaster have been very rude and discriminatory. I had my English friend call and enquire about the same house and they gave them the information.... read full review
Absolutely dreadful and I would advise to stear clear. Thry were useless at solving issue and as an ex tennet its been so bad and I def felt alone and had yo sort out and resolve with the landlady... read full review
“More clarity in descriptions needed, it seems...”
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1 Star Review
Feb 28,2022
Sarah
By:
'Katrina Chinn'
Feb 28,2022
Branch: Thornton-Cleveleys, Landmark House, 5a Cleveleys Avenue
Services: Prospective Vendor/Buyer
Sold price: £175000 Would you recommend?: No
Postcode: FY3
I have only viewed 3 properties with this agent and that was 3 too many. One was ok but the area was so run-down that I though it was due for compulsory purchase to expand a motorway or a bypass.
The other two seemed to need so ... read full review
“Applied for so many houses through the the La......”
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1 Star Review
Feb 07,2022
By:
'Joanne'
Feb 07,2022
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Postcode: LA1
4people found this helpful
Applied for so many houses through the the Lancaster agents. On two separate occasions I was told that as soon as the properties became available for viewing they would let me know... They didn't!!! Searching for properties is stressful enough without these adding to your ... read full review
Branch: Lancaster, 53a Market Street
Services: Sales (Prospective customer)
Sold price: £157000 Would you recommend?: No
Postcode: PR3
Branch: Lancaster, 53a Market Street
Sales (Prospective customer)
Sold price: £157000 Postcode: PR3
3people found this helpful
Rang yesterday, same day house went on the internet, regarding a viewing, took all details and explained they would ring me back as they was doing block bookings for viewing.
Just noticed today it has a sold sign. no contact NOTHING. appalling customer service. definitely ... read full review
“Goodness knows how this company get 5-star re......”
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1 Star Review
Jan 26,2022
By:
'Julie Jackson'
Jan 26,2022
Branch: Preston, 48 Lune Street
Services: They manage our building
Sold price: £65000 Would you recommend?: No
Postcode: PR1
Branch: Preston, 48 Lune Street
They manage our building
Sold price: £65000 Postcode: PR1
1people found this helpful
Goodness knows how this company get 5-star reviews, as the service I've received on behalf of my 81-year-old mother has been beyond appalling.
My mother’s fridge freezer broke between Christmas and new year. I reported the issue via the online reporting system and was ... read full review
I approached them a few times via email to see properties. They didn't have the courtesy to even reply. When they did reply they weren't even prepared to arrange a viewing unless I could prove I was in a "proceedable" position. So they are turning ... read full review
“I put my property on the market with company,......”
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1 Star Review
Nov 17,2021
By:
'Katie B'
Nov 17,2021
Branch: Thornton-Cleveleys, Landmark House, 5a Cleveleys Avenue
Services: Sales (Prospective customer)
Sold price: £350000 Would you recommend?: No
Postcode: FY8
I put my property on the market with company, one woman apparently requested countless times to view. She had most of the asking price but would need a small loan to meet te price. Everyone else either didn’t turn up or hadn’t sold. ... read full review
“Director replied 4 months after my complaint....”
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1 Star Review
Nov 03,2021
J
By:
'Peter'
Nov 03,2021
Branch: Preston, 48 Lune Street
Services: Sales (Prospective customer)
Sold price: £500000 Would you recommend?: No
Postcode: PR1
Branch: Preston, 48 Lune Street
Sales (Prospective customer)
Sold price: £500000 Postcode: PR1
0people found this helpful
Got a reply from a director almost 4 months after my review but not a reply to my complaint. Still didn't offer a viewing on the property that I enquired about that is STILL up for sale. Just HILARIOUS. DEFINITELY the most unprofessional company I have ... read full review
“They are very professional and very efficient......”
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5 Star Review
Nov 01,2021
By:
'Martha Leary'
Nov 01,2021
Branch: Morecambe, 3-7 Victoria Street
Services: Sales (as a Vendor)
Sold price: £137000 Would you recommend?: Yes
Postcode: LA4
Branch: Morecambe, 3-7 Victoria Street
Sales (as a Vendor)
Sold price: £137000 Postcode: LA4
0people found this helpful
They are very professional and very efficient!
It’s the second time that we used their services and it’s been always first class! I’ll recommend it to everyone.... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LA2
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Postcode: LA2
4people found this helpful
Initial viewing of the house was quick and helpful. However, was meant to move in earlier this week and was then told further documents needed to be sent over. Why was this done on the day we were supposed to move in? Move in date ... read full review
I have exchanged many email with Carol Dennison and she has always responded quickly and given really good advice, it's been a pleasure to deal with such a nice lady... read full review
Branch: Morecambe, 3-7 Victoria Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: LA1
Branch: Morecambe, 3-7 Victoria Street
Lettings (Prospective customer)
Postcode: LA1
2people found this helpful
Terrible experience. Highly unrecommended! Lying to people about the properties and waisting their time. I won't be using their service and I won't recommend anyone using it.... read full review
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