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Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Serv Read full description...Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
Farrell Heyworth

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Properties for Sale
Properties to Rent

“ Completely unprofessional & dishonest... ”

May 11,2018
Minithumbdown
By: 'YB'
May 11,2018
0 people found
this helpful
I spoke to them on a Monday to arrange a viewing for a property with their board on it. I was told the paperwork isn't complete for the listing. Once it's listed the property will go online. The property went online on a ...
read full review
Was this helpful? Yes
By: The Farrell Heyworth Team
May 15, 2018
View all comments (1)
Dear Mr B, I believe you were interested in purchasing a property which is already under agreement. I understand this can be frustrating but we would be delighted to hep you to find another property which meets your requirements. Please don't hesitate to call us on 01204 399388 All the best, The Farrell Heyworth Team ...

“ AVOID!!!!!... ”

May 06,2018
Minithumbdown
By: 'Heth'
May 06,2018
1 people found
this helpful
I could go on forever about the constant problems I had with this agent over my 3 years as a private tenant. I work night shifts and regularly had issues with them trying to arrange inspections, as it's what's convenient for them and not ...
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Was this helpful? Yes
Mar 01,2018
Minithumbdown
By: 'BigmommaH'
Mar 01,2018
2 people found
this helpful
DISGUSTING AND POTENTIALLY DANGEROUS !!!! I would rather hand my house back to the bank then deal with this company. I rang 2.5 years ago to enquire about a property for a relative nothing came of it so thought no more of it. Last week I rang ...
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Was this helpful? Yes
Dec 08,2017
Minithumbup
By: 'Thank you'
Dec 08,2017
4 people found
this helpful
Stevie and the team were awesome. I completed with my house in Bolton very quickly!! They were lovely to work with and already looking for another through them....
read full review
Was this helpful? Yes
Dec 05,2017
Minithumbdown
Dewi Caughter
Amanda Smith
By: 'Howard Brown'
Dec 05,2017
6 people found
this helpful
From the outset there was a deceitful undertone with this Estate Agent. Initially when Dewi Caughter drafted the contract he left in the the inital 16 week sale period. I was explicit in that no period would be needed as they were the second agent to ...
read full review
Comment on agent fees
No they are expensive. £1534+vat
Was this helpful? Yes
Oct 06,2017
Minithumbdown
By: 'Angry from Bolton'
Oct 06,2017
1 people found
this helpful
Avoid this estate agent at all costs!!! quick enough to take your custom but they are all full of hot air... They said I would sell my property in 8 weeks, that was the valuation Manager Stephen Ward. I would have 10 viewings a week, I was ...
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Comment on agent fees
Very bad fees expensive I am very glad I terminated my contract I am now going with another estate agent. The fees are day light robbery for the service they provide.
Was this helpful? Yes
By: Laura Gittins
Oct 09, 2017
View all comments (1)
Dear Sir/Madam, I'm sorry you were disappointed with the service you received during the time we marketed your property. At Farrell Heyworth we take all feedback from our clients very seriously. I would be grateful if you could contact me with your name and the address of the property you instructed us to sell so that I can investigate this matter further to marketing@farrellheyworth.co.uk Kind Regards, Laura Gittins Marketing Manager Farrell Heyworth ...
Oct 02,2017
Minithumbdown
By: 'Waiting for a hacker thanks to them!'
Oct 02,2017
4 people found
this helpful
Took them nine months to find me a rental tennant, all other comments here confirm their bad practise. Today this set of numpties sent documentation with all my personal details including my signature, and my bank account details as an email attachment. ANY IDIOT KNOW ...
read full review
Was this helpful? Yes
By: Laura Gittins
Oct 09, 2017
View all comments (1)
Dear Sir/Madam, I'm sorry you are dissatisfied with the service you have received when letting your property. I have attempted to investigate this matter on your behalf and I believe you are in the process of speaking to my colleagues. If you do wish to contact me further regarding this matter you can reach me at marketing@farrellheyworth.co.uk Kind regards, Laura Gittins Marketing Manager Farrell Heyworth ...
Sep 18,2017
Minithumbdown
Daniel Procter
By: 'Disappointed of St Annes'
Sep 18,2017
2 people found
this helpful
We should have known how efficient Farrel Hayworth were going to be when Daniel Proctor failed to show for our valuation appointment- some confusion with the office calender. When he did show we were so thrilled with his valuation and offer to reduce the commission ...
read full review
Comment on agent fees
Fees calculated on original valuation are unethical and give no incentive to value realistically or sell quickly.
Was this helpful? Yes
By: Daniel Procter
Nov 13, 2017
View all comments (1)
Hi. The comment above is dated 18th September, I haven't worked for Farrell Heyworth since April 2017. I have moved to a different agent locally. ...
Sep 06,2017
Minithumbdown
By: 'Nearly Customer'
Sep 06,2017
2 people found
this helpful
Today my wife and I had the misfortune to try and view a property advertised for sale in Southport by Farrell and Heyworth. we made a formal appointment, and even received a text message at 11.15am, confirming the date and time of the appointment at 11.30...
read full review
Comment on agent fees
If this is normal practice, then whatever they charge it's too much.
Was this helpful? Yes
By: Laura Gittins
Sep 11, 2017
View all comments (1)
Dear Sir, We apologise that you have had a less than satisfactory service when attempting to view a property. Customer service is extremely important to us and we would be grateful if you could provide us with more information about this matter so that we can conduct a full investigation into what went wrong so we can ensure it cannot happen again. Please email marketing@farrellheyworth.co.uk with your name and the address of the property you were hoping to view. Kind regards, Laura Gitti ...
Aug 08,2017
Minithumbdown
By: 'DON'T USE THEM - EVER!'
Aug 08,2017
1 people found
this helpful
DON'T USE THIS COMPANY EVER!!!! Don't know where to start to explain the uselessness that is Farrell Heyworth, We are in the process of a no chain sale and we are 8 months down the line and are still no nearer to completion - yes that's ...
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Was this helpful? Yes
Aug 07,2017
Minithumbdown
By: 'Neil Simpson'
Aug 07,2017
1 people found
this helpful
Disappointing from start to finish. Over valued our property then rushed us into making a decision. The description on Rightmove was extremely vague and we had to pretty much tell them what to write. We had very little interest and felt like Farrell Heyworth were ...
read full review
Was this helpful? Yes
Jul 24,2017
Minithumbdown
Amanda
By: 'Jo'
Jul 24,2017
1 people found
this helpful
Terrible attitude. Viewed a property then received calls for feedback (although this was clearly given to the estate agent on the day) which I couldn't take due to being in work, so I emailed. Then got a stroppy message saying if I didn't get back ...
read full review
Was this helpful? Yes
By: Sarah (jo)
Jul 25, 2017
View all comments (2)
Hi Laura Thanks for the response, I appreciate it. There was no Misunderstanding though-I was very clearly told that unless I gave feedback I could not do another viewing, that I had not given feedback when I had, and I was also told that a 530 viewing would be within the estate agents personal Time and therefore was being done as goodwill. thanks again. ...
Jul 20,2017
Minithumbdown
By: 'Polly'
Jul 20,2017
1 people found
this helpful
Absolutely appalling service to us as potential tenants. Dealt with four or five different staff and none were ever able to deal with the simplest of questions about particular properties or even their own fees. Shown round a property that was clearly not ready to ...
read full review
Comment on agent fees
Terribly high. Higher than prestigious Bath agents. £100 guarantor fee, double fees for two people (even if they are a couple). Online it says £700 applicant renewal fee which though clearly a mistake, the staff member thought was the actual amount you would pay after 6 months to renew your tenancy.
Was this helpful? Yes
By: Laura Gittins
Jul 20, 2017
View all comments (1)
We're sorry you were dissatisfied with the service you received when viewing one of our properties to rent. As we do not have your full name or the property address we are unable to investigate this matter in full or comment on specific details about the property which you have mentioned. If you could contact our branch to discuss this further we would be grateful. With regard to some of the matters referred to in your review. We would not advise any potential tenant to make any arrangements ...
Jun 20,2017
Minithumbdown
Joanne
By: 'Sarah Norfolk'
Jun 20,2017
0 people found
this helpful
I rent a house though F & H, Lancaster & over the past few years I've noticed a serious decline in their customer care. I have reported 2 serious problems & after hassling the maintenance team several times they haven't even got back to me. Disgraceful ...
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Was this helpful? Yes
By: Laura
Jun 26, 2017
View all comments (1)
Dear Ms Norfolk, I understand that you have spoken to my colleagues in lettings regarding the maintenance issues to your property and that these have all been resolved to your satisfaction. We take customer care very seriously and if you feel there are still outstanding issues can you please contact me as a matter of urgency at lauragittins@farrellheyworth.co.uk Kind regards, Laura Gittins Marketing Manager - Farrell Heyworth ...
May 28,2017
Minithumbdown
By: 'NATNAEL B BEKELE'
May 28,2017
2 people found
this helpful
What a terrible agent and landlord! On several occasions I have been left with no hot water and heater - worse being over one week, from Easter Friday, with the same issues reported prior. Neither the agent nor the landlords would compensate me for the ...
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Comment on agent fees
Unfair. Bad!
Was this helpful? Yes
May 10,2017
Minithumbdown
By: 'Avoid like the plague!'
May 10,2017
3 people found
this helpful
Disgusting company. Rented our first house with these clowns and had rubbish service throughout. They wouldn't come round to sort out things that were broken and we had to live in a house invested with damp which attracted all sorts of critters which was wasn't ...
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Comment on agent fees
Rubbish.
Was this helpful? Yes
May 03,2017
Minithumbup
By: 'Mrs T'
May 03,2017
0 people found
this helpful
Matthew the Manager at Poulton is very nice and helpful. However it's coming upto my 16 wk contract and NO sale evolved :-(. I have only given 2 stars purely because of the lack of feedback and communication from the office such as returning calls. Just one ...
read full review
Comment on agent fees
Good fee deal. However irrelevant if the house isn't sold.
Was this helpful? Yes
Apr 25,2017
Minithumbdown
By: 'Amanda Dykes'
Apr 25,2017
2 people found
this helpful
Absolutely shocking service!!! Lilly was very keen for us to drop our previous agent NSW who were fab! The photos she took were dreadful (car on drive, bleach bottles, wash basket, telegraph pole etc etc!!!!) and despite having new ones taken initially and more 5 weeks ...
read full review
Comment on agent fees
Awful!
Was this helpful? Yes
By: Laura Gittins - Marketing Manager||FarrellHeyworth
May 02, 2017
View all comments (1)
Dear Ms Dykes, Thank you for taking the time to leave feedback regarding your property sale, our clients views are very important to us. We have reviewed your file and feel that the ongoing sale of your property is being conducted in the professional manner in which all our sales are dealt with. However, we aim to satisfy all our clients expectations and as a current customer we would urge you to speak directly to your local branch to assist us in resolving any outstanding issues you may have ...
Apr 19,2017
Minithumbdown
By: 'Ijuatwanttosellmyhouse'
Apr 19,2017
0 people found
this helpful
They are very nice to until you sign that contract (in which they do not explain) and then the communication is terrible. When I asked if my house had any interest they replied with 'I don't know I've not checked me emails all day'. I ...
read full review
Comment on agent fees
Over priced.
Was this helpful? Yes
By: Iwanttosellmyhouse
Apr 21, 2017
View all comments (4)
*my complaint has not been taken into consideration*. My partner and I was told that after 28 days if there's no sale there's no fee with the right to cancel. But the fine print of the contract (and worded terribly) means 20 weeks plus 28 days (it took the manager 2 weeks to explain this to me). The sales guy sat in my front room, did not explain the contract and asked me for a 'quick signiture'. As part of my complaint I wanted the cancellation fee to be removed but I was told 'I'm making ex ...
Jan 27,2017
Minithumbdown
By: 'Karansinh Solanki'
Jan 27,2017
2 people found
this helpful
Worst experience ever. The surveyor turned up wrong time and went straight back without phoning. Never confirmed time right on first place. Re-scheduled and the surveyor from Morecambe old guy with attitude came did survey with arrogant behavior. Do not know how to talk to ...
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Was this helpful? Yes
By: Laura Gittins
Jan 27, 2017
View all comments (1)
Dear Mr Solanki, We're sorry to hear you were dissatisfied with any part of our service, We're keen to look into this matter further but require the property address to conduct a complete investigation. We would be grateful if you could contact our Morecambe branch and provide further details so that we can continue to investigate this matter. Kind regards, Laura Gittins Marketing Manager Farrell Heyworth ...
Jan 12,2017
Minithumbdown
By: 'Danielle'
Jan 12,2017
1 people found
this helpful
I found the staff extremely pushy and unhelpful. Also felt that with being a young first time buyer we wasn't taken seriously. Nearly four weeks later, the for sale sign is sat on our drive after emailing and phoning the branch. Wouldn't be recommending to ...
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Was this helpful? Yes
By: Simon Long
Jan 13, 2017
View all comments (1)
Dear Danielle, We're sorry to hear you were dissatisfied with some aspects of our service. We have now investigated the matter further and feel that we have acted in a professional and timely manner on our clients behalf during your purchase of their property. The vendors of this property were subsequently purchasing a new build property, this meant that we were instructed to complete any purchase of the property within a 6 week timescale which was communicated to you when your offer on ...
Jan 09,2017
Minithumbdown
By: 'Kelly'
Jan 09,2017
5 people found
this helpful
NEVER again would I use this joke of an estate agents! Currently both buying and selling through them and they have been awful! its taken nearly 6 months and still no where near moving! Their Mortgage advisor is terrible and the solicitors they use! 1 Word of ...
read full review
Was this helpful? Yes
Nov 23,2016
Minithumbdown
By: 'Mrs rimmer'
Nov 23,2016
0 people found
this helpful
They advertise a branch in liverpool road birkdale which i spent half hour looking for only to find it does not exist. Lost my business. Con artists. Also they dont have the 21 offices they advertise. Just put my house on the market with a better ...
read full review
Comment on agent fees
Dont know
Was this helpful? Yes
By: Laura Gittins - Marketing Manager
Nov 23, 2016
View all comments (1)
Dear Mrs Rimmer, Thank you for taking the time to draw to our attention that some of our historic marketing material is still in circulation. We closed our Birkdale branch some years ago and operate in the area from our branch in Southport. You are also quite correct that we have 18 branches in our network rather than 21. We're sorry you have experienced any inconvenience. We would recommend that anyone wishing to check the address or opening hours for one our branches goes to www.farrellhe ...
Nov 15,2016
Minithumbdown
By: 'Craig Birch'
Nov 15,2016
3 people found
this helpful
Well I had the misfortune of contacting FH regarding a property for sale in Broughton in June 2015, to be told it was already going through, then a month later back on the market, (this is hard to believe but this went on for over a ...
read full review
Was this helpful? Yes
By: Matthew Hankinson
Nov 17, 2016
View all comments (1)
Dear Mr Birch, Thanks for taking the time to leave feedback about our service. Customer service is very important to us and all feedback helps us to inform our future training and policy planning. Myself and my team work hard to try to provide the very best customer service, even in difficult matters such as this, but as you have been left feeling dissatisfied I would greatly appreciate the opportunity to discuss this further with you. Please feel free to call me on 01253 886000 and ...
Nov 10,2016
Minithumbdown
Chris
By: 'Baz'
Nov 10,2016
1 people found
this helpful
Incompetent team. Spoke to Chris regarding a viewing. I had earlier sent a request for a viewing and received a reply back saying they would speak to the vendor and get back to me. They didn't. Clearly didn't want my business. I had left it ...
read full review
Was this helpful? Yes
Nov 09,2016
Minithumbdown
By: 'Ben Merivale'
Nov 09,2016
2 people found
this helpful
I have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may ...
read full review
Comment on agent fees
£150 for a near 3 month turnaround on an application seems ridiculous.
Was this helpful? Yes
By: Laura Gittins - Marketing Manager
Nov 09, 2016
View all comments (1)
Dear Mr Merivale, Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy. All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control. Communication with our clients is very important to us. Our lettings team are constan ...
Nov 08,2016
Minithumbdown
By: 'CSMASH'
Nov 08,2016
3 people found
this helpful
called to book a viewing last week spoke to a woman who said she will attend the viewing. No one turned up???? Called again while at the property just called out??? Dont think this agent works after 1pm on a Saturday? Poor young inexperienced staff. ...
read full review
Comment on agent fees
not a good agent. Seems to be a Mickey mouse outfit AVOID
Was this helpful? Yes
Oct 19,2016
Minithumbdown
By: 'a customer'
Oct 19,2016
0 people found
this helpful
Very disappointed. Viewed a property * on 29th of September I paid the fees and provided all the documents I knew that will be needed, even last 6 months of bank statement for both applicants,knowing that this will speed up the income references. After that nobody ...
read full review
Was this helpful? Yes
By: Susan
Mar 12, 2018
View all comments (2)
First experience with this company and feel so let down! Arranged a viewing today 12pm. Had a missed call from them at 10.14am so tried calling back a couple of times but nobody answered. At 11am I received a text message confirming veiwing. Drove from Crosby to Southport. When nobody had showed by 12.10pm I called them and they told me the appointment had been cancelled. So why didn't they answer my calls earlier and why send a text confirming? Explanation! "OH the texts are automated!&quo ...
Oct 03,2016
Minithumbdown
By: 'David'
Oct 03,2016
2 people found
this helpful
Wish I had read the reviews first. Communication virtually non existant. I thought a big north west specialist would have been more on the ball, sadly not. Going to move onto IMove , seems like they have 'sold boards all over the Fylde area. FH boasted ...
read full review
Comment on agent fees
Fees were acceptable, as were the tie in dates.
Was this helpful? Yes
By: Laura Gittins - Marketing Manager
Nov 17, 2016
View all comments (1)
Hi David, Thanks for getting in touch. Customer service is very important to us and as a result we take all feedback very seriously. I would very much like to investigate this matter further, however without your surname or a property address I am unable to do so. If you would like to discuss this matter further please contact my colleague Matthew Hankinson - Branch Manager on 01253 886000. We'd appreciate the opportunity to follow up on your concerns. Kind regards, Laura Gittins Marketi ...
Sep 26,2016
Minithumbdown
By: 'Mrs Henderson'
Sep 26,2016
1 people found
this helpful
Absolutely appalled at the service I have just received at this branch. Booked an appointment time for an open house at a property. Got there 5 minutes early, waited with another family for half an hour only to be told they'd had enough viewings so the ...
read full review
Was this helpful? Yes
By: Helen Taylor - Branch Manager, Farrell Heyworth So
Sep 27, 2016
View all comments (1)
Dear Mrs Henderson, We are sorry if any inconvenience has been caused to your self due to your difficulties in attending our open house viewing. As per our clients instructions we held an open house and asked all interested parties to contact the office prior to the viewing to register and book their time slot. All pre-registrants were called that morning to confirm their viewing and time slot. 7 Viewings took place and were conducted by myself as branch manager. I have been unab ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 9 1 22 4 11 4 9 1 34

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Farrell Heyworth

Individual Branch Awards


Firm Widgets

My widgets

Bamber Bridge
201 Station Road, Bamber Bridge PR5 6LB
(3)
Barrow-in-Furness
76 Cavendish St, Barrow In Furness LA14 1PZ
(7)
Birkdale
14 Post Office Avenue, Southport PR9 0US
(6)
show all branches (23)
Blackpool
56A Highfield Road, South Shore, Blackpool FY4 2JA
(0)
Bolton
32-34 Churchgate, Bolton BL11HA
(9)
Carnforth
26 Market Street, Carnforth LA5 9JX
(2)
Chorley
13/15 Cleveland Street, Chorley PR7 1BH
(0)
Fulwood
309 Garstang Road, Preston PR2 4XJ
(5)
Garstang
7 The High Street, Garstang PR3 1FA
(1)
Lancaster
53a Market Street, Lancaster LA1 1JG
(9)
Leyland
23 Hough Lane, Leyland PR25 2SB
(5)
Morecambe
3-7 Victoria Street, Morecambe LA4 4AE
(5)
Office 1
36 Allerton Road, Liverpool L18 1LN
(2)
Office 15
9 Broadgreen Road, Liverpool L13 5SD
(1)
Office 6
84-86 Bradshawgate, Bolton BL1 1QQ
(6)
Office 8
1 Oak House High Street, Chorley PR7 1DW
(4)
Ormskirk
2 Church Street, Ormskirk L39 3AN
(6)
Penwortham
50 Liverpool Road, Penwortham PR1 0DQ
(1)
Poulton Le Fylde
8 Chapel Street, Poulton Le Fylde FY6 7BQ
(4)
Preston
48 Lune Street, Preston PR1 2NN
(7)
Southport
16 Hill Street, Southport PR9 0NW
(0)
St Annes on Sea
15 Orchard Road, St Annes On Sea FY8 1RY
(1)
Thornton-cleveleys
Landmark House 5a Cleveleys Avenue, Thornton - Cleveleys FY5 2UH
(3)


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