Farrell Heyworth

1.58/5 rating 114 reviews
  • 40% valuation accuracy
  • 15% recommend
  • 45% fee satisfaction
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Serv Read full description...Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
Farrell Heyworth



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“Absolutely disgraceful!...”

Jan 10,2019
Minithumbdown
By: 'Holly Church'
Jan 10,2019
2 people found
this helpful
NOTICE TO ALL PEOPLE IN THE BARROW IN FURNESS AREA. DO NOT RENT 41 SILLOTH CRESCENT, WALNEY. The landlord AND Farrell and Heyworth will cause you nothing but problems! They allowed us to redecorate the property (out of our own pocket) then gave us notice to ...
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Comment on agent fees
Absolutely over priced!
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“Excellent attention to detail...”

Dec 04,2018
Minithumbup
By: 'Ann'
Dec 04,2018
1 people found
this helpful
All staff atFH gave their full attention to finding clientele to view my property. They said it would sell it....
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Comment on agent fees
Good
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“Probably cost a sale...”

Nov 14,2018
Minithumbdown
By: 'Nigel'
Nov 14,2018
1 people found
this helpful
This is my experience. Initially I listed my house with GF properties. After a few months of only a handful of viewings I was contacted by Farrell Heyworth, in particular John Holloway- branch manager at Morecambe.. He insisted they had clients waiting to buy such ...
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Comment on agent fees
Where is my refund
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“Unresponsive...”

Nov 09,2018
Minithumbdown
By: 'Annoyed of Cleveleys'
Nov 09,2018
3 people found
this helpful
My property was up for sale with these people for 3 months with only one viewer, turned out to be a time waster. it was removed from their books over 3 months ago, after contacting them at least 6 times asking them to remove it from Rightmove it ...
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“Don't be bullied into selling...”

Oct 14,2018
Minithumbdown
By: 'Mr not happy'
Oct 14,2018
3 people found
this helpful
After putting my home on the market with FH, it took them a few attempts to take the photos, but it was completed within 2 weeks. I wanted my home listed as a premium property on Rightmove, dispite this the property was not listed as such. ...
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“Pathetic....”

Oct 12,2018
Minithumbdown
By: 'Staying Put.'
Oct 12,2018
6 people found
this helpful
The only professional we experienced was Justin the manager, who has since left the business. He came round taking pictures and discussing everything with us, he was very good at his job. The only reason we went with these charlatans in the first place is ...
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Comment on agent fees
If they had sold.my house i would have complained as they did absolutely nothing for 6 months.
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“After Sales...”

Oct 09,2018
Minithumbdown
By: 'Bev'
Oct 09,2018
0 people found
this helpful
After sales does not exist. Chorley branch managed to achieve a sale on my property but the after sales team are not interested in progressing the sale to completion. They get information wrong and do nothing to advise you on progress. If you try to ...
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Comment on agent fees
I have had to make a formal complaint about a reduction in the fee due to their disgraceful service.
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“What a disappointment!...”

Oct 05,2018
Minithumbdown
By: 'PBS'
Oct 05,2018
1 people found
this helpful
In nearly two years Farrell Heyworth never once missed an opportunity to disappoint. All an agent has to do is administer a prompt sale at valuation and keep the seller happy. They managed a total fail in all respects. No matter how many times they ...
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Comment on agent fees
They should have paid me for this service
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“Russel...”

Sep 22,2018
Minithumbup
By: 'Danny2000'
Sep 22,2018
0 people found
this helpful
From the very first viewing when looking at the property , Russel was very polite and helpful with all questions , I was still waiting in my mortgage to go through, which was going to take some time. I first viewed property with ball and Percival. Who ...
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Comment on agent fees
Good
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“liars...”

Aug 16,2018
Minithumbdown
By: 'gaz'
Aug 16,2018
3 people found
this helpful
not to be trusted, they lie through their teeth from manager to cleaner. they are also very expensive compared to better estate agents in the area. Not to be trusted....
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Comment on agent fees
to high and they charge commision on original quote not eselling price.
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“Shocking do not waste your time...”

Aug 03,2018
Minithumbdown
By: 'Is'
Aug 03,2018
5 people found
this helpful
Lied from the outset. They said they had a catalogue of buyers for the property. They didn't manage to produce a single viewing from their "contacts". Will hammer you for reductions. Its easy to sell an undervalued house after all. Far better service providers out ...
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Comment on agent fees
Expensive
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“Beware!!...”

Aug 02,2018
Minithumbdown
By: 'Khan'
Aug 02,2018
5 people found
this helpful
The worst agency to deal with as tenants. Wouldn't even want to give 1 star. While in the property, everytime a problem was reported you have to chase up with them yourselves. Now that we no longer are their tenants we have to chase them for ...
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“Rental of my property...”

Jul 31,2018
Minithumbup
By: 'Frances'
Jul 31,2018
0 people found
this helpful
Claire has a friendly, welcoming air which have me the confidence to deal with this company. She provided the paperwork, dealt with enquiries and finalised my new tenants...
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Comment on agent fees
Reasonable
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By: Laura Gittins
Jul 31, 2018
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Thank you for taking the time to leave feedback. We're delighted we were able to provide you with a great service and we'll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we'd love to help. All the best, The Farrell Heyworth Team. ...

“5 Year Tenant Review...”

Jul 12,2018
Minithumbdown
By: 'C2Anonymous'
Jul 12,2018
5 people found
this helpful
Let me start by saying this is not the land lords fault but the actual agent company they hired to manage the property i paid 1 years rent up front after the 1 year rental i was never given a renewal contact 3 years later there was an ...
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“Terrible...”

Jun 08,2018
Minithumbup
By: 'Babjam'
Jun 08,2018
4 people found
this helpful
Terrible service, we were late for a viewing due to an unforeseen circumstance which we did inform the agency, when we got their the agent was NOT polite did not believe us. Then we paid the fee which compared to others is way to high ...
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Comment on agent fees
Bad
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“Appaulling customer service lettings and descrimination...”

Jun 01,2018
Minithumbdown
By: 'Mr purplexed'
Jun 01,2018
2 people found
this helpful
Had awful experiences very bad customer service care from this agent in both carnforth and garstang that discriminate against disabled when seeking rental property they never contact owners dont seem to know anything about property they rent and one said yes can view then from ...
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Comment on agent fees
Terrible
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“Completely unprofessional & dishonest...”

May 11,2018
Minithumbdown
By: 'YB'
May 11,2018
3 people found
this helpful
I spoke to them on a Monday to arrange a viewing for a property with their board on it. I was told the paperwork isn't complete for the listing. Once it's listed the property will go online. The property went online on a Friday. When ...
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By: The Farrell Heyworth Team
May 15, 2018
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Dear Mr B, I believe you were interested in purchasing a property which is already under agreement. I understand this can be frustrating but we would be delighted to hep you to find another property which meets your requirements. Please don't hesitate to call us on 01204 399388 All the best, The Farrell Heyworth Team ...

“AVOID!!!!!...”

May 06,2018
Minithumbdown
By: 'Heth'
May 06,2018
4 people found
this helpful
I could go on forever about the constant problems I had with this agent over my 3 years as a private tenant. I work night shifts and regularly had issues with them trying to arrange inspections, as it's what's convenient for them and not you. This ...
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“DISGUSTING AND POTENTIALLY DANGEROUS !!!! I would rather hand my house ......”

Mar 01,2018
Minithumbdown
By: 'BigmommaH'
Mar 01,2018
3 people found
this helpful
DISGUSTING AND POTENTIALLY DANGEROUS !!!! I would rather hand my house back to the bank then deal with this company. I rang 2.5 years ago to enquire about a property for a relative nothing came of it so thought no more of it. Last week I rang ...
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“Stevie and the team were awesome. I completed with my ......”

Dec 08,2017
Minithumbup
By: 'Thank you'
Dec 08,2017
4 people found
this helpful
Stevie and the team were awesome. I completed with my house in Bolton very quickly!! They were lovely to work with and already looking for another through them....
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“From the outset there was a deceitful undertone with this ......”

Dec 05,2017
Minithumbdown
By: 'Howard Brown'
Dec 05,2017
7 people found
this helpful
From the outset there was a deceitful undertone with this Estate Agent. Initially when Dewi Caughter drafted the contract he left in the the inital 16 week sale period. I was explicit in that no period would be needed as they were the second agent to ...
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Comment on agent fees
No they are expensive. £1534+vat
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“Avoid this estate agent at all costs!!! quick enough to ......”

Oct 06,2017
Minithumbdown
By: 'Angry from Bolton'
Oct 06,2017
2 people found
this helpful
Avoid this estate agent at all costs!!! quick enough to take your custom but they are all full of hot air... They said I would sell my property in 8 weeks, that was the valuation Manager Stephen Ward. I would have 10 viewings a week, I was ...
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Comment on agent fees
Very bad fees expensive I am very glad I terminated my contract I am now going with another estate agent. The fees are day light robbery for the service they provide.
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By: Laura Gittins
Oct 09, 2017
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Dear Sir/Madam, I'm sorry you were disappointed with the service you received during the time we marketed your property. At Farrell Heyworth we take all feedback from our clients very seriously. I would be grateful if you could contact me with your name and the address of the property you instructed us to sell so that I can investigate this matter further to marketing@farrellheyworth.co.uk Kind Regards, Laura Gittins Marketing Manager Farrell Heyworth ...

“Took them nine months to find me a rental tennant, ......”

Oct 02,2017
Minithumbdown
By: 'Waiting for a hacker thanks to them!'
Oct 02,2017
5 people found
this helpful
Took them nine months to find me a rental tennant, all other comments here confirm their bad practise. Today this set of numpties sent documentation with all my personal details including my signature, and my bank account details as an email attachment. ANY IDIOT KNOW ...
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By: Laura Gittins
Oct 09, 2017
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Dear Sir/Madam, I'm sorry you are dissatisfied with the service you have received when letting your property. I have attempted to investigate this matter on your behalf and I believe you are in the process of speaking to my colleagues. If you do wish to contact me further regarding this matter you can reach me at marketing@farrellheyworth.co.uk Kind regards, Laura Gittins Marketing Manager Farrell Heyworth ...

“We should have known how efficient Farrel Hayworth were going ......”

Sep 18,2017
Minithumbdown
By: 'Disappointed of St Annes'
Sep 18,2017
2 people found
this helpful
We should have known how efficient Farrel Hayworth were going to be when Daniel Proctor failed to show for our valuation appointment- some confusion with the office calender. When he did show we were so thrilled with his valuation and offer to reduce the commission ...
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Comment on agent fees
Fees calculated on original valuation are unethical and give no incentive to value realistically or sell quickly.
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By: Daniel Procter
Nov 13, 2017
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Hi. The comment above is dated 18th September, I haven't worked for Farrell Heyworth since April 2017. I have moved to a different agent locally. ...

“Today my wife and I had the misfortune to try ......”

Sep 06,2017
Minithumbdown
By: 'Nearly Customer'
Sep 06,2017
2 people found
this helpful
Today my wife and I had the misfortune to try and view a property advertised for sale in Southport by Farrell and Heyworth. we made a formal appointment, and even received a text message at 11.15am, confirming the date and time of the appointment at 11.30...
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Comment on agent fees
If this is normal practice, then whatever they charge it's too much.
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By: Laura Gittins
Sep 11, 2017
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Dear Sir, We apologise that you have had a less than satisfactory service when attempting to view a property. Customer service is extremely important to us and we would be grateful if you could provide us with more information about this matter so that we can conduct a full investigation into what went wrong so we can ensure it cannot happen again. Please email marketing@farrellheyworth.co.uk with your name and the address of the property you were hoping to view. Kind regards, Laura Gitti ...

“DON'T USE THIS COMPANY EVER!!!! Don't know where to start ......”

Aug 08,2017
Minithumbdown
By: 'DON'T USE THEM - EVER!'
Aug 08,2017
1 people found
this helpful
DON'T USE THIS COMPANY EVER!!!! Don't know where to start to explain the uselessness that is Farrell Heyworth, We are in the process of a no chain sale and we are 8 months down the line and are still no nearer to completion - yes that's ...
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“Disappointing from start to finish. Over valued our property then ......”

Aug 07,2017
Minithumbdown
By: 'Neil Simpson'
Aug 07,2017
1 people found
this helpful
Disappointing from start to finish. Over valued our property then rushed us into making a decision. The description on Rightmove was extremely vague and we had to pretty much tell them what to write. We had very little interest and felt like Farrell Heyworth were ...
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“Terrible attitude. Viewed a property then received calls for feedback (......”

Jul 24,2017
Minithumbdown
By: 'Jo'
Jul 24,2017
1 people found
this helpful
Terrible attitude. Viewed a property then received calls for feedback (although this was clearly given to the estate agent on the day) which I couldn't take due to being in work, so I emailed. Then got a stroppy message saying if I didn't get back ...
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By: Sarah (jo)
Jul 25, 2017
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Hi Laura Thanks for the response, I appreciate it. There was no Misunderstanding though-I was very clearly told that unless I gave feedback I could not do another viewing, that I had not given feedback when I had, and I was also told that a 530 viewing would be within the estate agents personal Time and therefore was being done as goodwill. thanks again. ...

“Absolutely appalling service to us as potential tenants. Dealt with ......”

Jul 20,2017
Minithumbdown
By: 'Polly'
Jul 20,2017
1 people found
this helpful
Absolutely appalling service to us as potential tenants. Dealt with four or five different staff and none were ever able to deal with the simplest of questions about particular properties or even their own fees. Shown round a property that was clearly not ready to ...
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Comment on agent fees
Terribly high. Higher than prestigious Bath agents. £100 guarantor fee, double fees for two people (even if they are a couple). Online it says £700 applicant renewal fee which though clearly a mistake, the staff member thought was the actual amount you would pay after 6 months to renew your tenancy.
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By: Laura Gittins
Jul 20, 2017
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We're sorry you were dissatisfied with the service you received when viewing one of our properties to rent. As we do not have your full name or the property address we are unable to investigate this matter in full or comment on specific details about the property which you have mentioned. If you could contact our branch to discuss this further we would be grateful. With regard to some of the matters referred to in your review. We would not advise any potential tenant to make any arrangements ...

“I rent a house though F & H, Lancaster & over the ......”

Jun 20,2017
Minithumbdown
By: 'Sarah Norfolk'
Jun 20,2017
0 people found
this helpful
I rent a house though F & H, Lancaster & over the past few years I've noticed a serious decline in their customer care. I have reported 2 serious problems & after hassling the maintenance team several times they haven't even got back to me. Disgraceful customer care & I'm ...
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By: Laura
Jun 26, 2017
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Dear Ms Norfolk, I understand that you have spoken to my colleagues in lettings regarding the maintenance issues to your property and that these have all been resolved to your satisfaction. We take customer care very seriously and if you feel there are still outstanding issues can you please contact me as a matter of urgency at lauragittins@farrellheyworth.co.uk Kind regards, Laura Gittins Marketing Manager - Farrell Heyworth ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 9 2 26 5 14 5 9 1 39

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Farrell Heyworth

Individual Branch Awards

Firm rankings


Overall

Estate agents

Letting agents

View All 23 Branches


Farrell Heyworth - Bamber Bridge, PR5
Bamber Bridge
201 Station Road, Bamber Bridge PR5 6LB
(3)
Farrell Heyworth - Barrow-in-Furness, Barrow In Furness, LA14
Barrow-in-Furness
76 Cavendish St, Barrow In Furness LA14 1PZ
(8)
Farrell Heyworth - Birkdale, Southport, PR9
Birkdale
14 Post Office Avenue, Southport PR9 0US
(7)
show all branches (23)
Farrell Heyworth - Blackpool, FY4
Blackpool
56A Highfield Road, South Shore, Blackpool FY4 2JA
(1)
Farrell Heyworth - Bolton, BL1
Bolton
84-86 Bradshawgate, Bolton BL1 1QQ
(6)
Farrell Heyworth - Bolton, BL1
Bolton
32-34 Churchgate, Bolton BL11HA
(10)
Farrell Heyworth - Carnforth, LA5
Carnforth
26 Market Street, Carnforth LA5 9JX
(3)
Farrell Heyworth - Chorley, PR7
Chorley
13/15 Cleveland Street, Chorley PR7 1BH
(0)
Farrell Heyworth - Chorley, PR7
Chorley
1 Oak House High Street, Chorley PR7 1DW
(5)
Farrell Heyworth - Fulwood, Preston, PR2
Fulwood
309 Garstang Road, Preston PR2 4XJ
(5)
Farrell Heyworth - Garstang, PR3
Garstang
7 The High Street, Garstang PR3 1FA
(2)
Farrell Heyworth - Lancaster, LA1
Lancaster
53a Market Street, Lancaster LA1 1JG
(11)
Farrell Heyworth - Leyland, PR25
Leyland
23 Hough Lane, Leyland PR25 2SB
(5)
Farrell Heyworth - Liverpool, L13
Liverpool
9 Broadgreen Road, Liverpool L13 5SD
(1)
Farrell Heyworth - Liverpool, L18
Liverpool
36 Allerton Road, Liverpool L18 1LN
(2)
Farrell Heyworth - Morecambe, LA4
Morecambe
3-7 Victoria Street, Morecambe LA4 4AE
(7)
Farrell Heyworth - Ormskirk, L39
Ormskirk
2 Church Street, Ormskirk L39 3AN
(6)
Farrell Heyworth - Penwortham, PR1
Penwortham
50 Liverpool Road, Penwortham PR1 0DQ
(1)
Farrell Heyworth - Poulton Le Fylde, FY6
Poulton Le Fylde
8 Chapel Street, Poulton Le Fylde FY6 7BQ
(4)
Farrell Heyworth - Preston, PR1
Preston
48 Lune Street, Preston PR1 2NN
(8)
Farrell Heyworth - Southport, PR9
Southport
16 Hill Street, Southport PR9 0NW
(0)
Farrell Heyworth - St Annes on Sea, St Annes On Sea, FY8
St Annes on Sea
15 Orchard Road, St Annes On Sea FY8 1RY
(3)
Farrell Heyworth - Thornton-cleveleys, Thornton - Cleveleys, FY5
Thornton-cleveleys
Landmark House 5a Cleveleys Avenue, Thornton - Cleveleys FY5 2UH
(5)

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