50% sales valuation accuracy
58% sales fee satisfaction
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
show more
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
Latest Reviews
View all Reviews 132
31st Oct 2019
reviewed by 'Hasan Syed Aftab'
20th Oct 2019
reviewed by 'Gemma McMurray'
5th Oct 2019
reviewed by 'Stuart Lindsay'
30th Sep 2019
reviewed by 'Russell Jones'
3rd Sep 2019
reviewed by 'Charles Wright'
30th Aug 2019
reviewed by 'Melissa Spencer'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 58% | £65,000 | £1,000,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 10 | 2 | 28 | 7 | 15 | 7 | 10 | 2 | 44 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Farrell Heyworth Branches (view all 24)
Oct 31,2019
Oct 31,2019
0
people found
this helpful
this helpful
Unprofessional incompetent and dishonest
Group of clowns
The worst agency you can expect in north west
Avoid this company to live a stress free life...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2019
Oct 20,2019
0
people found
this helpful
this helpful
Listened to a long sales pitch in my home regarding selling my house where the main attraction was not having to pay a penny until the house is sold if I was decide to take my house off the market for any reason. The agent ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05,2019
Oct 05,2019
0
people found
this helpful
this helpful
Great service from Suzanne and team. They are really easy to work with and proactive throughout the process. I could recommend them wholeheartedly over the other local company who did very little....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2019
Sep 30,2019
0
people found
this helpful
this helpful
In recent years, the Carnforth branch of F-H has proved to be very friendly and helpful. The staff always give a more than adequate amount of time to any visit or query and they have been most reliable and professional in their approach to dealing ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03,2019
Sep 03,2019
1
people found
this helpful
this helpful
GOOD at selling their product to me [very polished pitch].
BAD at selling my house [not one viewing].
UGLY at communicating [not replying to emails].
SO just ride on to another estate agents....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2019
Aug 30,2019
1
people found
this helpful
this helpful
Awful customer service by the agent Thomas in Preston, we had to call him and email him all the time to ask for next steps or any document the office needed from us, he never called us or gave us more options, simply he decided ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2019
Aug 15,2019
0
people found
this helpful
this helpful
We contacted Farrell Heyworth Lune Steet Preston regarding a property on the street where we actually live we left a message regarding our interest also expressing our anxiety about it being sold before we had a chance to put an offer on it I was ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2019
Aug 09,2019
0
people found
this helpful
this helpful
I’ve bought and sold many properties all over the UK, So when I was looking to find an agent to value my property in Bamber Bridge I asked for recommendations. My sister recommended Alison Whiteside after she and her husband had recently completed on ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31,2019
Jul 31,2019
0
people found
this helpful
this helpful
Great customer service throughout . Friendly and efficient in my dealings with the staff at this branch. Staff communicated well in regards to the property....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20,2019
Jun 20,2019
1
people found
this helpful
this helpful
TBH if I could leave a 0 star review I would. We've been letting a house off Farrell Heyworth for just over 4 weeks.
Upon viewing the fencing was damaged and had missing panels. Before we put in an application we were assured that these panels would ...
read full review
read full review
Was this helpful?
Yes
Yes
May 30,2019
May 30,2019
3
people found
this helpful
this helpful
went in 5 weeks ago to apply for a flat they asked me for all my documents and pay the £175 refence checks which took over 2 weeks I had contacted several times to be told the person dealing with it was on holiday low an behold he ...
read full review
read full review
Comment on agent fees
paid fees to basically do it all myself
Was this helpful?
Yes
Yes
Aug 14, 2019
View all comments
(1)
I wish I could see this review before, they just did the same to us, 1 day before our moving and after paying the fee they tell us the landlord did not accept our application, 3 weeks with this rubish company. Calling and emailimg them almost everyday because they don't like to their job. ...
May 28,2019
May 28,2019
1
people found
this helpful
this helpful
Asked to do an urgent inspection with a view to advertising the property for re-letting to which they agreed on 15 May with fee quote. On 28 May when I chased them again, they said there had been a misunderstanding within the company and they could not ...
read full review
read full review
Comment on agent fees
Fees OK for the inspection.
Was this helpful?
Yes
Yes
May 11,2019
May 11,2019
0
people found
this helpful
this helpful
Fantastic service, cannot praise them enough. Simon the manager especially but all of the staff are supportive and helpful. Wonderful :)...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 27,2019
Apr 27,2019
3
people found
this helpful
this helpful
As a first time home buyer I would NOT recommend anyone use this estate agents. At the start they seemed friendly and helpful but don't let that fool you, if you run into any problems they are not helpful at all. They should have had ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 03,2019
Apr 03,2019
5
people found
this helpful
this helpful
This company are incompetent. Given the business from your move and still can't get our property on the market. Don't return phone calls. An absolute Joke!...
read full review
read full review
Comment on agent fees
Waste of time
Was this helpful?
Yes
Yes
Apr 01,2019
Apr 01,2019
3
people found
this helpful
this helpful
Had a valuation appointment scheduled in. Surveyor called to say he would be late. In the end, he never came with no explanation as to why. Tried to ring him, he just ignored calls. Rung to the office, was told they would look into it ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2019
Mar 29,2019
7
people found
this helpful
this helpful
Absolutely DISGUSTING ethics from this company. After making an offer on a property at the beginning of the week and it being accepted. We were told that the property was ours and it would be taken off the market. We took in all our details ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10,2019
Jan 10,2019
8
people found
this helpful
this helpful
NOTICE TO ALL PEOPLE IN THE BARROW IN FURNESS AREA. DO NOT RENT 41 SILLOTH CRESCENT, WALNEY. The landlord AND Farrell and Heyworth will cause you nothing but problems! They allowed us to redecorate the property (out of our own pocket) then gave us notice to ...
read full review
read full review
Comment on agent fees
Absolutely over priced!
Was this helpful?
Yes
Yes
Dec 04,2018
Dec 04,2018
2
people found
this helpful
this helpful
All staff atFH gave their full attention to finding clientele to view my property. They said it would sell it....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 14,2018
Nov 14,2018
6
people found
this helpful
this helpful
This is my experience.
Initially I listed my house with GF properties. After a few months of only a handful of viewings I was contacted by Farrell Heyworth, in particular John Holloway- branch manager at Morecambe.. He insisted they had clients waiting to buy such ...
read full review
read full review
Comment on agent fees
Where is my refund
Was this helpful?
Yes
Yes
Nov 09,2018
Nov 09,2018
8
people found
this helpful
this helpful
My property was up for sale with these people for 3 months with only one viewer, turned out to be a time waster. it was removed from their books over 3 months ago, after contacting them at least 6 times asking them to remove it from Rightmove it ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14,2018
Oct 14,2018
7
people found
this helpful
this helpful
After putting my home on the market with FH, it took them a few attempts to take the photos, but it was completed within 2 weeks. I wanted my home listed as a premium property on Rightmove, dispite this the property was not listed as such. ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2018
Oct 12,2018
12
people found
this helpful
this helpful
The only professional we experienced was Justin the manager, who has since left the business. He came round taking pictures and discussing everything with us, he was very good at his job. The only reason we went with these charlatans in the first place is ...
read full review
read full review
Comment on agent fees
If they had sold.my house i would have complained as they did absolutely nothing for 6 months.
Was this helpful?
Yes
Yes
Oct 09,2018
Oct 09,2018
3
people found
this helpful
this helpful
After sales does not exist. Chorley branch managed to achieve a sale on my property but the after sales team are not interested in progressing the sale to completion. They get information wrong and do nothing to advise you on progress. If you try to ...
read full review
read full review
Comment on agent fees
I have had to make a formal complaint about a reduction in the fee due to their disgraceful service.
Was this helpful?
Yes
Yes
Oct 05,2018
Oct 05,2018
4
people found
this helpful
this helpful
In nearly two years Farrell Heyworth never once missed an opportunity to disappoint.
All an agent has to do is administer a prompt sale at valuation and keep the seller happy. They managed a total fail in all respects.
No matter how many times they ...
read full review
read full review
Comment on agent fees
They should have paid me for this service
Was this helpful?
Yes
Yes
Apr 02, 2019
View all comments
(2)
Dear Sue
Don’t let another week go by. Be proactive: if you can’t find the details of the party and their solicitor yourself, to establish the communication then go stand in the office and scream like a stick pig until the agents sort it. You’re whistling into the wind just phoning them in my experience.
Philip ...
Sep 22,2018
Sep 22,2018
0
people found
this helpful
this helpful
From the very first viewing when looking at the property , Russel was very polite and helpful with all questions , I was still waiting in my mortgage to go through, which was going to take some time. I first viewed property with ball and Percival. Who ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 16,2018
Aug 16,2018
6
people found
this helpful
this helpful
not to be trusted, they lie through their teeth from manager to cleaner. they are also very expensive compared to better estate agents in the area. Not to be trusted....
read full review
read full review
Comment on agent fees
to high and they charge commision on original quote not eselling price.
Was this helpful?
Yes
Yes
Aug 03,2018
Aug 03,2018
7
people found
this helpful
this helpful
Lied from the outset. They said they had a catalogue of buyers for the property. They didn't manage to produce a single viewing from their "contacts". Will hammer you for reductions. Its easy to sell an undervalued house after all.
Far better service providers out ...
read full review
read full review
Comment on agent fees
Expensive
Was this helpful?
Yes
Yes
Aug 02,2018
Aug 02,2018
5
people found
this helpful
this helpful
The worst agency to deal with as tenants. Wouldn't even want to give 1 star.
While in the property, everytime a problem was reported you have to chase up with them yourselves. Now that we no longer are their tenants we have to chase them for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31,2018
Jul 31,2018
0
people found
this helpful
this helpful
Claire has a friendly, welcoming air which have me the confidence to deal with this company. She provided the paperwork, dealt with enquiries and finalised my new tenants...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Jul 31, 2018
View all comments
(1)
Thank you for taking the time to leave feedback. We're delighted we were able to provide you with a great service and we'll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we'd love to help. All the best, The Farrell Heyworth Team. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
