Farrell Heyworth
1.6/5, 163 reviews
15% recommended
52% sales valuation accuracy
55% sales fee satisfaction
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations. show more Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 52% 55% £65,000 £1,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 11 2 36 7 18 8 13 2 60
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Where do I start, the manager of the st Anne'......”

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Jan 09,2021
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By: 'Steve'
Jan 09,2021
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Where do I start, the manager of the st Anne's branch Simon did come across as being a genuine guy who was passionate about his job, that's where the possative ends,we had our home which is in a highly desirable area up with Farrel ...
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“Sleeping on the floor for 2 months...”

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Jan 04,2021
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By: 'Ross'
Jan 04,2021
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Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also ...
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“You would have thought the aim of an estate a......”

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Jan 04,2021
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By: 'Steph'
Jan 04,2021
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You would have thought the aim of an estate agent is to sell houses. Apparently not! Shocking service and suggest using another company....
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“DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE ......”

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Dec 09,2020
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By: 'martia'
Dec 09,2020
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DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE HAD TO VIEW THE HOUSE A FEW TIMES AND IT WAS NEVER TOO MUCH TROUBLE. THE CONVEYANCING HIT A FEW BUMPS AND Debbie was always helpful in ironing them out. We completed today and are very grateful...
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“Unreliable, not to be trusted....”

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Dec 04,2020
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By: 'Georgina'
Dec 04,2020
0 people found
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Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again. We paid the deposit on a rental property and waited weeks for the 'paper work' to be ...
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“Can I put zero stars? Had my Dads flat up for......”

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Nov 11,2020
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By: 'Deborah'
Nov 11,2020
0 people found
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Can I put zero stars? Had my Dads flat up for 9 months with Farrell Hayworth. They closed the shop on Highfield Road, then restricted viewing to people that actually produced proof of their financial situation (very intrusive) I personally did the on line video then ...
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“Woeful support through the selling process from the Garstang branch...”

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Oct 05,2020
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By: 'David'
Oct 05,2020
1 people found
this helpful
We sold a property Through the Garstang branch - the pitch was all around customer service excellence which was justification of the £3k fee - we accepted this and proceeded and to be fair a buyer was found quickly and we got full asking price. ...
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“Don't ever use this terrible company to sell ......”

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Oct 01,2020
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By: 'SUSAN'
Oct 01,2020
2 people found
this helpful
Don't ever use this terrible company to sell or buy. We went into the Cleveleys office to ask them to value our property to put on the market, we were met by an extremely unfriendly female who seemed intent on putting us off using them, ...
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“Couldn't be bothered to get back to me with answers ......”

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Sep 28,2020
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By: 'Jane'
Sep 28,2020
0 people found
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Couldn't be bothered to get back to me with answers about a property I wanted to view. No doubt the receptionist is too busy doing her nails to respond to genuine enquires. If the vendor is reading this, please change your agent, this one is ...
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“Terrible...”

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Sep 18,2020
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By: 'Yvonne'
Sep 18,2020
0 people found
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We have moved up and down the country several times and never ever had such poor service. We are still awaiting a response from head office with regard to our complaint. After sales is non-existent. No clarity whatsoever. We were told we had a buyer ...
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“NOT recommended, complacent, inefficient use ......”

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Sep 12,2020
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By: 'we'
Sep 12,2020
1 people found
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NOT recommended, complacent, inefficient use another estate agent, in particular do not use Garstang branch although some of the other branch staff seem to have the same superior attitude. Do they go on courses in how to offend customers. Recommend a shake up and a ...
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“After a few attempts (cut off) I tried to arr......”

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Sep 11,2020
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By: 'Nicola'
Sep 11,2020
0 people found
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After a few attempts (cut off) I tried to arrange a viewing and because of the pandemic, was refused. I work in a hospital, I’m selling my home..... things are still continuing else where. I feel sorry for anyone selling with this company. I ...
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“Really, really bad...”

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Sep 04,2020
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By: 'Phoebe'
Sep 04,2020
0 people found
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The worst estate agency I've dealt with in my many years of renting. Beginning with an extremely pushy, tactless salesman trying to sign us up to contents and income insurance/cover, using scare tactics such as 1 in 2 people get cancer in their lifetime ...quite unbelievable. ...
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“Avoid FH at the moment. Awful service...”

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Sep 03,2020
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By: 'John'
Sep 03,2020
1 people found
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Chose FH as believed they would go the extra mile in providing a service. I could not have been more wrong. We never know who we are dealing with, no one returns calls and everyone who we have had to deal with in letting our ...
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“i wish i could have given zero stars.....”

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Sep 01,2020
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By: 'Paul'
Sep 01,2020
1 people found
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For these imbeciles i wish i could have given zero stars.... Rang them up to view a house (the sale of my house is quite far along so i need to find something) and they where rude, awkward and totally uncooperative.... I came here to ...
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“The worst letting agents in Lancaster.They ......”

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Aug 31,2020
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By: 'Ross'
Aug 31,2020
1 people found
this helpful
The worst letting agents in Lancaster. They lie to your face, ignore your calls, take forever to process transactions and repairs....
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“Farrell Heyworth Cleveleys To be the worst state agency. We ......”

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Aug 29,2020
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By: 'Angela'
Aug 29,2020
0 people found
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Farrell Heyworth Cleveleys To be the worst state agency. We never recommend them to anybody I don't know how the manage to win an award. All I can say is their are professional when it comes to lying to people about their fee Please everyone ...
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Comment on agent fees
They would never tell you how much they are going to charge you to start with. all they would tell you is what you want to hear but when everything is completed that is when you see all the hidden fee by then is too late The money has already gone to there account. Please be careful everyone dispeople are not what they claim to be
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“Would have given a zero if i could. Disgustin......”

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Aug 15,2020
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By: 'Paul'
Aug 15,2020
3 people found
this helpful
Would have given a zero if i could. Disgusting agents trying all sorts of tactics from trying to hurry you up to telling you they can complete in two weeks which another members of staff said that is not possible. Only take advice with a ...
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“Would have given no stars if that was an opti......”

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Aug 13,2020
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By: 'David'
Aug 13,2020
4 people found
this helpful
Would have given no stars if that was an option. Rented a property in Lancaster. No inspection made of the house before I got the keys. No repairs carried out. This included electrical and plumbing issues. Could only shower as bath had a hole in. ...
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“Very dissatisfied....”

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Aug 11,2020
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By: 'Anthony'
Aug 11,2020
4 people found
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After, text messages, emails and personal visit to the branch in Garstang, we hear nothing, then see the property has gone. Very poor for local company, or perhaps I drink in the wrong circles....
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“The worst possible agents I’ve ever dealt wit......”

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Aug 07,2020
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By: 'Stephen'
Aug 07,2020
6 people found
this helpful
The worst possible agents I’ve ever dealt with. But when I mean dealt with, I always seem to have to contact them, but when told to wait for a call off them it never happens and when you chase them up, leave messages and ...
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“Shocking. God knows how they have won awards!......”

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Aug 02,2020
Minithumbdown
By: 'Lisa'
Aug 02,2020
6 people found
this helpful
Shocking. God knows how they have won awards! Surprised they ever sell any property. Wanted to view a property and cash buyers. Staff were rude, unprofessional and wanted proof of funds! If it was a property of high value I could understand however the way ...
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“The slowness and lack of communication lets t......”

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Jul 27,2020
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By: 'Dissatisfied'
Jul 27,2020
5 people found
this helpful
The slowness and lack of communication lets these agents down. You are the customer and should be regularly updated and feel valued at every stage. Can be pleasant but be aware and alert to any tactics. I would take your business and hard earned money ...
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“Shame I have to give 1 star as I'd give zero.......”

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Jul 21,2020
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By: 'Jamie'
Jul 21,2020
4 people found
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Shame I have to give 1 star as I'd give zero. Now I ve been buying property in Blackpool for 15 years and seen it all with estate agents but I have to say that FH take the biscuit. No one answers the phone no one replies ...
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“Management. What Management...”

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Jun 16,2020
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By: 'Patrick'
Jun 16,2020
9 people found
this helpful
Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and ...
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By: CAROLE SMITH
Jul 23, 2020
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Wanted to view a property was told that they needed proof of funds before I could actually view a property. No other estate agent has asked for this before and i found it intimidating .I just hope they have erased my email with my bank statement on.After looking at the virtual video I did not like it anyway and neither did my daughter ...

“Very poor service.Ackowleding it was during l......”

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May 26,2020
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By: 'JL'
May 26,2020
8 people found
this helpful
Very poor service.Ackowleding it was during lockdown period however,never appeared to pick up phone.Left without follow up following offer.On morning of sale and completion both purchase Solicitor and sellers Solicitor tried to phone and no reply.When I contacted head office ...
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By: C A Roden
Jul 14, 2020
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I couldnt agree more. on an online chat today 145h july 2020 Covid 19 has been used as an excuse. Sorry that doesnt wsh with me. Everybody has been told to get back to work. If you dont want to wor then sign on and let somebody else take you job who really wants in. If I lose this sale I well be extremely annoyed and the broadsheets will be contacting you for an explaination. ...

“Terrible experience with them....”

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May 21,2020
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By: 'Susan'
May 21,2020
7 people found
this helpful
Terrible experience with them. Almost impossible to get to speak to anyone and emails are not answered. As a cash buyer l was desperate to find a property quickly. When l finally managed to speak with someone l said l would email the properties l ...
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By: Susan
May 23, 2020
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You do realise we are in the middle of a pandemic?! Keeping distance to have a conversation is the law and for your own safety! As for the other comments, have some patience, most businesses have 9 weeks worth of work to catch up on and still not allowed to have all their staff working- again due to the safety measures brought by the pandemic. It’s a shame your house purchase is having to wait a little longer than expected but more important that you’re still alive surely? ...

“Just awful. We have asked them to take our ho......”

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Feb 19,2020
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By: 'Jason'
Feb 19,2020
7 people found
this helpful
Just awful. We have asked them to take our house off sale for over 4 weeks as it’s sold and it’s still up for sale online....
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“FISHY IS AN UNDERSTATEMENT!!!!!!...”

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Feb 02,2020
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By: 'Desmond'
Feb 02,2020
5 people found
this helpful
Rang them to book a viewing for a property that went live on Rightmove the 29/01/2020, lady said she will speak to vendor and get back to me, this was since around 9:30-10am on the 30/01,after hearing nothing for about 6hrs,I then called and ...
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“This estate agent company are sellisng a prope......”

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Jan 30,2020
Minithumbdown
By: 'David'
Jan 30,2020
7 people found
this helpful
This estate agent company are selling a property next door to me.They have caused damage to my garden wall by climbing over it because they cannot unlock the gate to enter tht rear of the property. They have not got the decency to reply ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Farrell Heyworth

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