Farrell Heyworth
1.6/5, 142 reviews
17% recommended
50% sales valuation accuracy
62% sales fee satisfaction
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations. show more Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 50% 62% £65,000 £1,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 10 2 29 7 15 7 13 2 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Shocking. God knows how they have won awards!......”

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Aug 02,2020
Minithumbdown
By: 'Lisa murdock'
Aug 02,2020
0 people found
this helpful
Shocking. God knows how they have won awards! Surprised they ever sell any property. Wanted to view a property and cash buyers. Staff were rude, unprofessional and wanted proof of funds! If it was a property of high value I could understand however the way ...
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“The slowness and lack of communication lets t......”

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Jul 27,2020
Minithumbdown
By: 'Dissatisfied Customer'
Jul 27,2020
2 people found
this helpful
The slowness and lack of communication lets these agents down. You are the customer and should be regularly updated and feel valued at every stage. Can be pleasant but be aware and alert to any tactics. I would take your business and hard earned money ...
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“Shame I have to give 1 star as I'd give zero.......”

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Jul 21,2020
Minithumbdown
By: 'Jamie Tozer'
Jul 21,2020
1 people found
this helpful
Shame I have to give 1 star as I'd give zero. Now I ve been buying property in Blackpool for 15 years and seen it all with estate agents but I have to say that FH take the biscuit. No one answers the phone no one replies ...
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“Management. What Management...”

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Jun 16,2020
Minithumbdown
By: 'Patrick Brown'
Jun 16,2020
6 people found
this helpful
Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and ...
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By: CAROLE SMITH
Jul 23, 2020
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Wanted to view a property was told that they needed proof of funds before I could actually view a property. No other estate agent has asked for this before and i found it intimidating .I just hope they have erased my email with my bank statement on.After looking at the virtual video I did not like it anyway and neither did my daughter ...

“Very poor service.Ackowleding it was during l......”

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May 26,2020
Minithumbdown
By: 'JL'
May 26,2020
7 people found
this helpful
Very poor service.Ackowleding it was during lockdown period however,never appeared to pick up phone.Left without follow up following offer.On morning of sale and completion both purchase Solicitor and sellers Solicitor tried to phone and no reply.When I contacted head office ...
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By: C A Roden
Jul 14, 2020
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I couldnt agree more. on an online chat today 145h july 2020 Covid 19 has been used as an excuse. Sorry that doesnt wsh with me. Everybody has been told to get back to work. If you dont want to wor then sign on and let somebody else take you job who really wants in. If I lose this sale I well be extremely annoyed and the broadsheets will be contacting you for an explaination. ...

“Terrible experience with them....”

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May 21,2020
Minithumbdown
By: 'Susan White'
May 21,2020
5 people found
this helpful
Terrible experience with them. Almost impossible to get to speak to anyone and emails are not answered. As a cash buyer l was desperate to find a property quickly. When l finally managed to speak with someone l said l would email the properties l ...
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By: Susan
May 23, 2020
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You do realise we are in the middle of a pandemic?! Keeping distance to have a conversation is the law and for your own safety! As for the other comments, have some patience, most businesses have 9 weeks worth of work to catch up on and still not allowed to have all their staff working- again due to the safety measures brought by the pandemic. It’s a shame your house purchase is having to wait a little longer than expected but more important that you’re still alive surely? ...

“Just awful. We have asked them to take our ho......”

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Feb 19,2020
Minithumbdown
By: 'Jason'
Feb 19,2020
5 people found
this helpful
Just awful. We have asked them to take our house off sale for over 4 weeks as it’s sold and it’s still up for sale online....
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“FISHY IS AN UNDERSTATEMENT!!!!!!...”

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Feb 02,2020
Minithumbdown
By: 'Desmond Reece'
Feb 02,2020
4 people found
this helpful
Rang them to book a viewing for a property that went live on Rightmove the 29/01/2020, lady said she will speak to vendor and get back to me, this was since around 9:30-10am on the 30/01,after hearing nothing for about 6hrs,I then called and ...
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“This estate agent company are sellisng a prope......”

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Jan 30,2020
Minithumbdown
By: 'David Hambling'
Jan 30,2020
6 people found
this helpful
This estate agent company are selling a property next door to me.They have caused damage to my garden wall by climbing over it because they cannot unlock the gate to enter tht rear of the property. They have not got the decency to reply ...
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“Avoid at all costs! Put my property on with F......”

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Dec 15,2019
Minithumbdown
By: 'Jade Pritchard'
Dec 15,2019
4 people found
this helpful
Avoid at all costs! Put my property on with FH in May, was on with them for 3 months... not one viewing. My house is a new build so I thought it may have been harder to sell but not one viewing in three months! Farrell ...
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“Incredibly incompetent and unhelpful...”

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Nov 16,2019
Minithumbdown
By: 'Angela'
Nov 16,2019
2 people found
this helpful
Incredibly incompetent and unhelpful. Had to raise two complaints with the Blackpool Council (and there should have been more), as they wouldn't enforce any repairs otherwise. We are leaving the house with some of the repairs still uncompleted one year and half later....
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“Unprofessional incompetent and dishonest Gro......”

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Oct 31,2019
Minithumbdown
By: 'Hasan Syed Aftab'
Oct 31,2019
2 people found
this helpful
Unprofessional incompetent and dishonest Group of clowns The worst agency you can expect in north west Avoid this company to live a stress free life...
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“Ripped off!...”

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Oct 20,2019
Minithumbdown
By: 'Gemma McMurray'
Oct 20,2019
4 people found
this helpful
Listened to a long sales pitch in my home regarding selling my house where the main attraction was not having to pay a penny until the house is sold if I was decide to take my house off the market for any reason. The agent ...
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“Great service from Suzanne and team....”

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Oct 05,2019
Minithumbup
By: 'Stuart Lindsay'
Oct 05,2019
0 people found
this helpful
Great service from Suzanne and team. They are really easy to work with and proactive throughout the process. I could recommend them wholeheartedly over the other local company who did very little....
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“Thoughts on Farrell-Heyworth, Carnforth ......”

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Sep 30,2019
Minithumbup
By: 'Russell Jones'
Sep 30,2019
0 people found
this helpful
In recent years, the Carnforth branch of F-H has proved to be very friendly and helpful. The staff always give a more than adequate amount of time to any visit or query and they have been most reliable and professional in their approach to dealing ...
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“GOOD at selling their product to me [very pol......”

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Sep 03,2019
Minithumbdown
By: 'Charles Wright'
Sep 03,2019
5 people found
this helpful
GOOD at selling their product to me [very polished pitch]. BAD at selling my house [not one viewing]. UGLY at communicating [not replying to emails]. SO just ride on to another estate agents....
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By: To be confirmed
Dec 09, 2019
View all comments (1)
Sales team in Ormskirk we’re helpful Lily in particular BUT the sales progression team based in Preston awful , don’t believe in answering a phone and emails are hit n miss, always go with estate agents where you can have face to face contact all the way through the progression is so important which you don’t realise until your half way through a sale and have terrible service ...

“Awful customer service by the agent Thomas in......”

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Aug 30,2019
Minithumbdown
By: 'Melissa Spencer'
Aug 30,2019
3 people found
this helpful
Awful customer service by the agent Thomas in Preston, we had to call him and email him all the time to ask for next steps or any document the office needed from us, he never called us or gave us more options, simply he decided ...
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“We contacted Farrell Heyworth Lune Steet Pres......”

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Aug 15,2019
Minithumbup
By: 'William & Mary Day'
Aug 15,2019
1 people found
this helpful
We contacted Farrell Heyworth Lune Steet Preston regarding a property on the street where we actually live we left a message regarding our interest also expressing our anxiety about it being sold before we had a chance to put an offer on it I was ...
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“HIGHLY RECOMMEND / GREAT AGENTS...”

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Aug 09,2019
Minithumbup
By: 'JohnR'
Aug 09,2019
0 people found
this helpful
I’ve bought and sold many properties all over the UK, So when I was looking to find an agent to value my property in Bamber Bridge I asked for recommendations. My sister recommended Alison Whiteside after she and her husband had recently completed on ...
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“Great customer service throughout . Friendly ......”

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Jul 31,2019
Minithumbup
By: 'Nic'
Jul 31,2019
0 people found
this helpful
Great customer service throughout . Friendly and efficient in my dealings with the staff at this branch. Staff communicated well in regards to the property....
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“TBH if I could leave a 0 star review I would.......”

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Jun 20,2019
Minithumbdown
By: 'Gary Harrison'
Jun 20,2019
3 people found
this helpful
TBH if I could leave a 0 star review I would. We've been letting a house off Farrell Heyworth for just over 4 weeks. Upon viewing the fencing was damaged and had missing panels. Before we put in an application we were assured that these panels would ...
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Was this helpful? Yes
By: Angela
Nov 16, 2019
View all comments (1)
I wish I had written my review earlier so you could have seen it! Same thing happened to us - before we agreed to move in to the property we were promised that everything would get sorted. Needless to say, nothing did. And here we are 2 complaints to the Council later and they are still as unprofessional and dishonest as ever! Get the f*** out of that house as soon as you can, mate, they won't change! ...

“useless...”

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May 30,2019
Minithumbdown
By: 'howsillywasi'
May 30,2019
6 people found
this helpful
went in 5 weeks ago to apply for a flat they asked me for all my documents and pay the £175 refence checks which took over 2 weeks I had contacted several times to be told the person dealing with it was on holiday low an behold he ...
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Comment on agent fees
paid fees to basically do it all myself
Was this helpful? Yes
By: MS
Aug 14, 2019
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I wish I could see this review before, they just did the same to us, 1 day before our moving and after paying the fee they tell us the landlord did not accept our application, 3 weeks with this rubish company. Calling and emailimg them almost everyday because they don't like to their job. ...

“Inspection...”

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May 28,2019
Minithumbup
By: 'Experienced landlord'
May 28,2019
3 people found
this helpful
Asked to do an urgent inspection with a view to advertising the property for re-letting to which they agreed on 15 May with fee quote. On 28 May when I chased them again, they said there had been a misunderstanding within the company and they could not ...
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Comment on agent fees
Fees OK for the inspection.
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“Excellent Service...”

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May 11,2019
Minithumbup
By: 'Linda'
May 11,2019
0 people found
this helpful
Fantastic service, cannot praise them enough. Simon the manager especially but all of the staff are supportive and helpful. Wonderful :)...
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Comment on agent fees
Good
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“Would not recommend...”

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Apr 27,2019
Minithumbdown
By: 'Fuat'
Apr 27,2019
5 people found
this helpful
As a first time home buyer I would NOT recommend anyone use this estate agents. At the start they seemed friendly and helpful but don't let that fool you, if you run into any problems they are not helpful at all. They should have had ...
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“Shocking...”

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Apr 03,2019
Minithumbdown
By: 'Maria'
Apr 03,2019
7 people found
this helpful
This company are incompetent. Given the business from your move and still can't get our property on the market. Don't return phone calls. An absolute Joke!...
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Comment on agent fees
Waste of time
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“Missed property valuation...”

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Apr 01,2019
Minithumbdown
By: 'Stewart'
Apr 01,2019
5 people found
this helpful
Had a valuation appointment scheduled in. Surveyor called to say he would be late. In the end, he never came with no explanation as to why. Tried to ring him, he just ignored calls. Rung to the office, was told they would look into it ...
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“Buyers Beware!...”

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Mar 29,2019
Minithumbdown
By: 'I Brooks'
Mar 29,2019
10 people found
this helpful
Absolutely DISGUSTING ethics from this company. After making an offer on a property at the beginning of the week and it being accepted. We were told that the property was ours and it would be taken off the market. We took in all our details ...
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“Absolutely disgraceful!...”

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Jan 10,2019
Minithumbdown
By: 'Holly Church'
Jan 10,2019
12 people found
this helpful
NOTICE TO ALL PEOPLE IN THE BARROW IN FURNESS AREA. DO NOT RENT 41 SILLOTH CRESCENT, WALNEY. The landlord AND Farrell and Heyworth will cause you nothing but problems! They allowed us to redecorate the property (out of our own pocket) then gave us notice to ...
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Comment on agent fees
Absolutely over priced!
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“Excellent attention to detail...”

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Dec 04,2018
Minithumbup
By: 'Ann'
Dec 04,2018
2 people found
this helpful
All staff atFH gave their full attention to finding clientele to view my property. They said it would sell it....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Farrell Heyworth

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