52% sales valuation accuracy
55% sales fee satisfaction
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
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Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
Latest Reviews
View all Reviews 163
9th Jan 2021
reviewed by 'Steve'
4th Jan 2021
reviewed by 'Steph'
4th Jan 2021
reviewed by 'Ross'
9th Dec 2020
reviewed by 'martia'
4th Dec 2020
reviewed by 'Georgina'
11th Nov 2020
reviewed by 'Deborah'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 52% | 55% | £65,000 | £1,000,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 11 | 2 | 36 | 7 | 18 | 8 | 13 | 2 | 60 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Farrell Heyworth Branches (view all 24)
Jan 09,2021
Jan 09,2021
0
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Where do I start, the manager of the st Anne's branch Simon did come across as being a genuine guy who was passionate about his job, that's where the possative ends,we had our home which is in a highly desirable area up with Farrel ...
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Jan 04,2021
Jan 04,2021
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Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also ...
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Jan 04,2021
Jan 04,2021
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You would have thought the aim of an estate agent is to sell houses. Apparently not! Shocking service and suggest using another company....
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Dec 09,2020
Dec 09,2020
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DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE HAD TO VIEW THE HOUSE A FEW TIMES AND IT WAS NEVER TOO MUCH TROUBLE. THE CONVEYANCING HIT A FEW BUMPS AND Debbie was always helpful in ironing them out. We completed today and are very grateful...
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Dec 04,2020
Dec 04,2020
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Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again.
We paid the deposit on a rental property and waited weeks for the 'paper work' to be ...
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Nov 11,2020
Nov 11,2020
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Can I put zero stars? Had my Dads flat up for 9 months with Farrell Hayworth. They closed the shop on Highfield Road, then restricted viewing to people that actually produced proof of their financial situation (very intrusive) I personally did the on line video then ...
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Oct 05,2020
Oct 05,2020
1
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We sold a property Through the Garstang branch - the pitch was all around customer service excellence which was justification of the £3k fee - we accepted this and proceeded and to be fair a buyer was found quickly and we got full asking price. ...
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Oct 01,2020
Oct 01,2020
2
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Don't ever use this terrible company to sell or buy. We went into the Cleveleys office to ask them to value our property to put on the market, we were met by an extremely unfriendly female who seemed intent on putting us off using them, ...
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Sep 28,2020
Sep 28,2020
0
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Couldn't be bothered to get back to me with answers about a property I wanted to view.
No doubt the receptionist is too busy doing her nails to respond to genuine enquires.
If the vendor is reading this, please change your agent, this one is ...
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Sep 18,2020
Sep 18,2020
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We have moved up and down the country several times and never ever had such poor service. We are still awaiting a response from head office with regard to our complaint. After sales is non-existent. No clarity whatsoever. We were told we had a buyer ...
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Sep 12,2020
Sep 12,2020
1
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NOT recommended, complacent, inefficient use another estate agent, in particular do not use Garstang branch although some of the other branch staff seem to have the same superior attitude. Do they go on courses in how to offend customers. Recommend a shake up and a ...
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Sep 11,2020
Sep 11,2020
0
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After a few attempts (cut off) I tried to arrange a viewing and because of the pandemic, was refused. I work in a hospital, I’m selling my home..... things are still continuing else where. I feel sorry for anyone selling with this company. I ...
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Sep 04,2020
Sep 04,2020
0
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The worst estate agency I've dealt with in my many years of renting. Beginning with an extremely pushy, tactless salesman trying to sign us up to contents and income insurance/cover, using scare tactics such as 1 in 2 people get cancer in their lifetime ...quite unbelievable. ...
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Sep 03,2020
Sep 03,2020
1
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Chose FH as believed they would go the extra mile in providing a service. I could not have been more wrong. We never know who we are dealing with, no one returns calls and everyone who we have had to deal with in letting our ...
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Sep 01,2020
Sep 01,2020
1
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For these imbeciles i wish i could have given zero stars.... Rang them up to view a house (the sale of my house is quite far along so i need to find something) and they where rude, awkward and totally uncooperative.... I came here to ...
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Aug 31,2020
Aug 31,2020
1
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The worst letting agents in Lancaster.
They lie to your face, ignore your calls, take forever to process transactions and repairs....
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Aug 29,2020
Aug 29,2020
0
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Farrell Heyworth Cleveleys To be the worst state agency. We never recommend them to anybody
I don't know how the manage to win an award.
All I can say is their are professional when it comes to lying to people about their fee Please everyone ...
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Comment on agent fees
They would never tell you how much they are going to charge you to start with. all they would tell you is what you want to hear but when everything is completed that is when you see all the hidden fee by then is too late The money has already gone to there account. Please be careful everyone dispeople are not what they claim to beAttachments
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Aug 15,2020
Aug 15,2020
3
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Would have given a zero if i could. Disgusting agents trying all sorts of tactics from trying to hurry you up to telling you they can complete in two weeks which another members of staff said that is not possible. Only take advice with a ...
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Aug 13,2020
Aug 13,2020
4
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Would have given no stars if that was an option. Rented a property in Lancaster. No inspection made of the house before I got the keys. No repairs carried out. This included electrical and plumbing issues. Could only shower as bath had a hole in. ...
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Aug 11,2020
Aug 11,2020
4
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After, text messages, emails and personal visit to the branch in Garstang, we hear nothing, then see the property has gone. Very poor for local company, or perhaps I drink in the wrong circles....
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Aug 07,2020
Aug 07,2020
6
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The worst possible agents I’ve ever dealt with. But when I mean dealt with, I always seem to have to contact them, but when told to wait for a call off them it never happens and when you chase them up, leave messages and ...
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Aug 02,2020
Aug 02,2020
6
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Shocking. God knows how they have won awards! Surprised they ever sell any property. Wanted to view a property and cash buyers. Staff were rude, unprofessional and wanted proof of funds! If it was a property of high value I could understand however the way ...
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Jul 27,2020
Jul 27,2020
5
people found
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The slowness and lack of communication lets these agents down. You are the customer and should be regularly updated and feel valued at every stage. Can be pleasant but be aware and alert to any tactics. I would take your business and hard earned money ...
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Jul 21,2020
Jul 21,2020
4
people found
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Shame I have to give 1 star as I'd give zero. Now I ve been buying property in Blackpool for 15 years and seen it all with estate agents but I have to say that FH take the biscuit. No one answers the phone no one replies ...
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Jun 16,2020
Jun 16,2020
9
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Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and ...
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Jul 23, 2020
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(1)
Wanted to view a property was told that they needed proof of funds before I could actually view a property. No other estate agent has asked for this before and i found it intimidating .I just hope they have erased my email with my bank statement on.After looking at the virtual video I did not like it anyway and neither did my daughter ...
May 26,2020
May 26,2020
8
people found
this helpful
this helpful
Very poor service.Ackowleding it was during lockdown period however,never appeared to pick up phone.Left without follow up following offer.On morning of sale and completion both purchase Solicitor and sellers Solicitor tried to phone and no reply.When I contacted head office ...
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Jul 14, 2020
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I couldnt agree more. on an online chat today 145h july 2020 Covid 19 has been used as an excuse. Sorry that doesnt wsh with me. Everybody has been told to get back to work. If you dont want to wor then sign on and let somebody else take you job who really wants in. If I lose this sale I well be extremely annoyed and the broadsheets will be contacting you for an explaination. ...
May 21,2020
May 21,2020
7
people found
this helpful
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Terrible experience with them. Almost impossible to get to speak to anyone and emails are not answered. As a cash buyer l was desperate to find a property quickly. When l finally managed to speak with someone l said l would email the properties l ...
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May 23, 2020
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You do realise we are in the middle of a pandemic?! Keeping distance to have a conversation is the law and for your own safety! As for the other comments, have some patience, most businesses have 9 weeks worth of work to catch up on and still not allowed to have all their staff working- again due to the safety measures brought by the pandemic. It’s a shame your house purchase is having to wait a little longer than expected but more important that you’re still alive surely? ...
Feb 19,2020
Feb 19,2020
7
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Just awful. We have asked them to take our house off sale for over 4 weeks as it’s sold and it’s still up for sale online....
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Feb 02,2020
Feb 02,2020
5
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Rang them to book a viewing for a property that went live on Rightmove the 29/01/2020, lady said she will speak to vendor and get back to me, this was since around 9:30-10am on the 30/01,after hearing nothing for about 6hrs,I then called and ...
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Jan 30,2020
Jan 30,2020
7
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This estate agent company are selling a property next door to me.They have caused damage to my garden wall by climbing over it because they cannot unlock the gate to enter tht rear of the property. They have not got the decency to reply ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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