Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.show more
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
“Where do I start, the manager of the st Anne'......”
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1 Star Review
Jan 09,2021
By:
'Steve'
Jan 09,2021
Branch: St Annes, 15-17 Orchard Road
Services: Sales (as a Vendor)
Sold price: £325000 Would you recommend?: No
Postcode: FY8
Branch: St Annes, 15-17 Orchard Road
Sales (as a Vendor)
Sold price: £325000 Postcode: FY8
0people found this helpful
Where do I start, the manager of the st Anne's branch Simon did come across as being a genuine guy who was passionate about his job, that's where the possative ends,we had our home which is in a highly desirable area up with Farrel ... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Rent PCM: £475 Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Rent PCM: £475 Postcode: LA1
0people found this helpful
Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also ... read full review
“You would have thought the aim of an estate a......”
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1 Star Review
Jan 04,2021
By:
'Steph'
Jan 04,2021
Branch: Carnforth, 26 Market Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LA5
Branch: Carnforth, 26 Market Street
Sales (Prospective customer)
Postcode: LA5
0people found this helpful
You would have thought the aim of an estate agent is to sell houses. Apparently not! Shocking service and suggest using another company.... read full review
“DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE ......”
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5 Star Review
Dec 09,2020
By:
'martia'
Dec 09,2020
Branch: Chorley, 1 Oak House High Street
Services: Sales (as a Buyer)
Sold price: £78 Would you recommend?: Yes
Postcode: PR7
Branch: Chorley, 1 Oak House High Street
Sales (as a Buyer)
Sold price: £78 Postcode: PR7
0people found this helpful
DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE HAD TO VIEW THE HOUSE A FEW TIMES AND IT WAS NEVER TOO MUCH TROUBLE. THE CONVEYANCING HIT A FEW BUMPS AND Debbie was always helpful in ironing them out. We completed today and are very grateful... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Postcode: LA1
0people found this helpful
Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again.
We paid the deposit on a rental property and waited weeks for the 'paper work' to be ... read full review
Can I put zero stars? Had my Dads flat up for 9 months with Farrell Hayworth. They closed the shop on Highfield Road, then restricted viewing to people that actually produced proof of their financial situation (very intrusive) I personally did the on line video then ... read full review
“Woeful support through the selling process from the Garstang branch...”
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1 Star Review
Oct 05,2020
By:
'David'
Oct 05,2020
Branch: Garstang, 7 The High Street
Services: Sales (as a Vendor)
Sold price: £235000 Would you recommend?: No
Postcode: PR3
Branch: Garstang, 7 The High Street
Sales (as a Vendor)
Sold price: £235000 Postcode: PR3
1people found this helpful
We sold a property Through the Garstang branch - the pitch was all around customer service excellence which was justification of the £3k fee - we accepted this and proceeded and to be fair a buyer was found quickly and we got full asking price. ... read full review
“Don't ever use this terrible company to sell ......”
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1 Star Review
Oct 01,2020
By:
'SUSAN'
Oct 01,2020
Branch: Poulton Le Fylde, 8 Chapel Street
Services: Sales (Prospective customer)
Sold price: £375000 Would you recommend?: No
Postcode: FY2
Branch: Poulton Le Fylde, 8 Chapel Street
Sales (Prospective customer)
Sold price: £375000 Postcode: FY2
2people found this helpful
Don't ever use this terrible company to sell or buy. We went into the Cleveleys office to ask them to value our property to put on the market, we were met by an extremely unfriendly female who seemed intent on putting us off using them, ... read full review
Couldn't be bothered to get back to me with answers about a property I wanted to view.
No doubt the receptionist is too busy doing her nails to respond to genuine enquires.
If the vendor is reading this, please change your agent, this one is ... read full review
Branch: Chorley, 1 Oak House High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PR25
Branch: Chorley, 1 Oak House High Street
Sales (as a Vendor)
Postcode: PR25
0people found this helpful
We have moved up and down the country several times and never ever had such poor service. We are still awaiting a response from head office with regard to our complaint. After sales is non-existent. No clarity whatsoever. We were told we had a buyer ... read full review
“NOT recommended, complacent, inefficient use ......”
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1 Star Review
Sep 12,2020
By:
'we'
Sep 12,2020
Branch: Garstang, 7 The High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PR2
Branch: Garstang, 7 The High Street
Sales (Prospective customer)
Postcode: PR2
1people found this helpful
NOT recommended, complacent, inefficient use another estate agent, in particular do not use Garstang branch although some of the other branch staff seem to have the same superior attitude. Do they go on courses in how to offend customers. Recommend a shake up and a ... read full review
“After a few attempts (cut off) I tried to arr......”
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1 Star Review
Sep 11,2020
By:
'Nicola'
Sep 11,2020
Branch: Penwortham, 50 Liverpool Road
Services: Sales (Prospective customer)
Sold price: £135000 Would you recommend?: No
Postcode: PR1
Branch: Penwortham, 50 Liverpool Road
Sales (Prospective customer)
Sold price: £135000 Postcode: PR1
0people found this helpful
After a few attempts (cut off) I tried to arrange a viewing and because of the pandemic, was refused. I work in a hospital, I’m selling my home..... things are still continuing else where. I feel sorry for anyone selling with this company. I ... read full review
Branch: Poulton Le Fylde, 8 Chapel Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: FY3
Branch: Poulton Le Fylde, 8 Chapel Street
Lettings (as a Tenant)
Postcode: FY3
0people found this helpful
The worst estate agency I've dealt with in my many years of renting. Beginning with an extremely pushy, tactless salesman trying to sign us up to contents and income insurance/cover, using scare tactics such as 1 in 2 people get cancer in their lifetime ...quite unbelievable. ... read full review
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Landlord)
Rent PCM: £600 Would you recommend?: No
Postcode: LA2
Branch: Lancaster, 53a Market Street
Lettings (as a Landlord)
Rent PCM: £600 Postcode: LA2
1people found this helpful
Chose FH as believed they would go the extra mile in providing a service. I could not have been more wrong. We never know who we are dealing with, no one returns calls and everyone who we have had to deal with in letting our ... read full review
For these imbeciles i wish i could have given zero stars.... Rang them up to view a house (the sale of my house is quite far along so i need to find something) and they where rude, awkward and totally uncooperative.... I came here to ... read full review
Farrell Heyworth Cleveleys To be the worst state agency. We never recommend them to anybody
I don't know how the manage to win an award.
All I can say is their are professional when it comes to lying to people about their fee Please everyone ... read full review
Comment on agent fees
They would never tell you how much they are going to charge you to start with. all they would tell you is what you want to hear but when everything is completed that is when you see all the hidden fee by then is too late The money has already gone to there account.
Please be careful everyone dispeople are not what they claim to be
“Would have given a zero if i could. Disgustin......”
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1 Star Review
Aug 15,2020
By:
'Paul'
Aug 15,2020
Branch: Southport, 16 Hill Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PR9
Branch: Southport, 16 Hill Street
Sales (Prospective customer)
Postcode: PR9
3people found this helpful
Would have given a zero if i could. Disgusting agents trying all sorts of tactics from trying to hurry you up to telling you they can complete in two weeks which another members of staff said that is not possible. Only take advice with a ... read full review
“Would have given no stars if that was an opti......”
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1 Star Review
Aug 13,2020
By:
'David'
Aug 13,2020
Branch: Lancaster, 18 New Street
Services: Lettings (as a Tenant)
Rent PCM: £525 Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 18 New Street
Lettings (as a Tenant)
Rent PCM: £525 Postcode: LA1
4people found this helpful
Would have given no stars if that was an option. Rented a property in Lancaster. No inspection made of the house before I got the keys. No repairs carried out. This included electrical and plumbing issues. Could only shower as bath had a hole in. ... read full review
Branch: Garstang, 7 The High Street
Services: Lettings (as a Tenant)
Rent PCM: £585 Would you recommend?: No
Postcode: PR3
Branch: Garstang, 7 The High Street
Lettings (as a Tenant)
Rent PCM: £585 Postcode: PR3
4people found this helpful
After, text messages, emails and personal visit to the branch in Garstang, we hear nothing, then see the property has gone. Very poor for local company, or perhaps I drink in the wrong circles.... read full review
“The worst possible agents I’ve ever dealt wit......”
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1 Star Review
Aug 07,2020
By:
'Stephen'
Aug 07,2020
Branch: Lancaster, 18 New Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 18 New Street
Lettings (as a Tenant)
Postcode: LA1
6people found this helpful
The worst possible agents I’ve ever dealt with. But when I mean dealt with, I always seem to have to contact them, but when told to wait for a call off them it never happens and when you chase them up, leave messages and ... read full review
Shocking. God knows how they have won awards! Surprised they ever sell any property. Wanted to view a property and cash buyers. Staff were rude, unprofessional and wanted proof of funds! If it was a property of high value I could understand however the way ... read full review
“The slowness and lack of communication lets t......”
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1 Star Review
Jul 27,2020
By:
'Dissatisfied'
Jul 27,2020
Branch: Garstang, 7 The High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PR3
Branch: Garstang, 7 The High Street
Sales (Prospective customer)
Postcode: PR3
5people found this helpful
The slowness and lack of communication lets these agents down. You are the customer and should be regularly updated and feel valued at every stage. Can be pleasant but be aware and alert to any tactics. I would take your business and hard earned money ... read full review
“Shame I have to give 1 star as I'd give zero.......”
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1 Star Review
Jul 21,2020
By:
'Jamie'
Jul 21,2020
Branch: Blackpool, 56A Highfield Road, South Shore
Services: Sales (as a Buyer)
Sold price: £75000 Would you recommend?: No
Postcode: FY4
Branch: Blackpool, 56A Highfield Road, South Shore
Sales (as a Buyer)
Sold price: £75000 Postcode: FY4
4people found this helpful
Shame I have to give 1 star as I'd give zero. Now I ve been buying property in Blackpool for 15 years and seen it all with estate agents but I have to say that FH take the biscuit. No one answers the phone no one replies ... read full review
Branch: Thornton-Cleveleys, Landmark House, 5a Cleveleys Avenue
Services: Sales (as a Buyer)
Sold price: £122000 Would you recommend?: No
Postcode: FY4
Branch: Thornton-Cleveleys, Landmark House, 5a Cleveleys Avenue
Sales (as a Buyer)
Sold price: £122000 Postcode: FY4
9people found this helpful
Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and ... read full review
View all comments
(1)
Wanted to view a property was told that they needed proof of funds before I could actually view a property. No other estate agent has asked for this before and i found it intimidating .I just hope they have erased my email with my bank statement on.After looking at the virtual video I did not like it anyway and neither did my daughter ...
“Very poor service.Ackowleding it was during l......”
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2 Star Review
May 26,2020
By:
'JL'
May 26,2020
Branch: Thornton-Cleveleys, Landmark House, 5a Cleveleys Avenue
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: FY5
Very poor service.Ackowleding it was during lockdown period however,never appeared to pick up phone.Left without follow up following offer.On morning of sale and completion both purchase Solicitor and sellers Solicitor tried to phone and no reply.When I contacted head office ... read full review
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(2)
I couldnt agree more. on an online chat today 145h july 2020 Covid 19 has been used as an excuse. Sorry that doesnt wsh with me. Everybody has been told to get back to work. If you dont want to wor then sign on and let somebody else take you job who really wants in. If I lose this sale I well be extremely annoyed and the broadsheets will be contacting you for an explaination. ...
“Terrible experience with them....”
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1 Star Review
May 21,2020
By:
'Susan'
May 21,2020
Branch: Morecambe, 3-7 Victoria Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LA3
Branch: Morecambe, 3-7 Victoria Street
Sales (Prospective customer)
Postcode: LA3
7people found this helpful
Terrible experience with them. Almost impossible to get to speak to anyone and emails are not answered. As a cash buyer l was desperate to find a property quickly. When l finally managed to speak with someone l said l would email the properties l ... read full review
View all comments
(1)
You do realise we are in the middle of a pandemic?! Keeping distance to have a conversation is the law and for your own safety! As for the other comments, have some patience, most businesses have 9 weeks worth of work to catch up on and still not allowed to have all their staff working- again due to the safety measures brought by the pandemic. It’s a shame your house purchase is having to wait a little longer than expected but more important that you’re still alive surely? ...
“Just awful. We have asked them to take our ho......”
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1 Star Review
Feb 19,2020
By:
'Jason'
Feb 19,2020
Branch: Bamber Bridge, 201 Station Road
Services: Sales (Prospective customer)
Sold price: £330000 Would you recommend?: No
Postcode: PR5
Branch: Bamber Bridge, 201 Station Road
Sales (Prospective customer)
Sold price: £330000 Postcode: PR5
7people found this helpful
Just awful. We have asked them to take our house off sale for over 4 weeks as it’s sold and it’s still up for sale online.... read full review
Branch: Penwortham, 50 Liverpool Road
Services: Sales (Prospective customer)
Sold price: £279950 Would you recommend?: No
Postcode: PR1
Branch: Penwortham, 50 Liverpool Road
Sales (Prospective customer)
Sold price: £279950 Postcode: PR1
5people found this helpful
Rang them to book a viewing for a property that went live on Rightmove the 29/01/2020, lady said she will speak to vendor and get back to me, this was since around 9:30-10am on the 30/01,after hearing nothing for about 6hrs,I then called and ... read full review
“This estate agent company are sellisng a prope......”
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1 Star Review
Jan 30,2020
By:
'David'
Jan 30,2020
Branch: Morecambe, 3-7 Victoria Street
Services: Conveyancing
Would you recommend?: No
Postcode: LA3
Branch: Morecambe, 3-7 Victoria Street
Conveyancing
Postcode: LA3
7people found this helpful
This estate agent company are selling a property next door to me.They have caused damage to my garden wall by climbing over it because they cannot unlock the gate to enter tht rear of the property. They have not got the decency to reply ... read full review
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