• Sophie Thomson
    Sophie Thomson
  • Natasha Donnellan
    Natasha Donnellan
  • Chris Boisseau
    Chris Boisseau
  • Harry Boisseau
    Harry Boisseau
  • Kerrie McDonald
    Kerrie McDonald
  • Kristina Turner
    Kristina Turner
  • Olivia Young
    Olivia Young
  • Andrea Mackenzie
    Andrea Mackenzie
  • Stacey Marshall
    Stacey Marshall
  • Maggie Rafalska
    Maggie Rafalska
  • Jack Carmichael
    Jack Carmichael
  • Laura Gillies
    Laura Gillies
  • Emma Wilkins
    Emma Wilkins
  • claim your profile
    Catherine Saffin
  • Jennifer Ferguson
    Jennifer Ferguson
Factotum was established in 1985 by Chris and Sarah Boisseau. Over the years our family business has successfully built up a large portfolio of properties throughout Edinburgh.

Our flexible approach to letting makes us unique. We work with the market to maximise rental occupancy for landlords and tailor lets to suit tenants requirements. As a result, our core business is long term, short term and holiday lets. We specialise in letting for the Edinburgh Festival during the months of July and Aug
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63 Dublin Street
Edinburgh
City of Edinburgh
EH3 6NS
0131 290 2929

 


Properties for sale
Properties for rent
Sep 29,2016
Minithumbup
By:
Sep 29,2016
Featured Review
0 people found
this helpful
I was spent 10 days at the Fringe this summer and at the last moment I decide I need to rent a flat in Edinburgh. Factotum were very efficient, sorted everything out for me in a tight timescale and were extremely pleasant to deal with....
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
Featured Review
0 people found
this helpful
my review is for Emma Wilkins who has exceeded all expectations in my recent use of Factotum to let me flat. She has responded to emails promptly and gone beyond her duties at every stage - even going to the property at the weekend when the new tenant had difficulty getting the keys to work I would not hesitate to recommend her and Factotum...
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Comment on agent fees
absolutely fine and actually very reasonable for the amount of work put in
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Sep 08,2016
Minithumbup
By:
Sep 08,2016
Featured Review
0 people found
this helpful
We're very happy with the company and the level of accommodation on offer. This year's flat was the perfect festival property. We've stayed in several flats through Factotum during August and had very few (minor/easily resolved) issues. Andrea has been our primary contact for most of the rentals and has always been professional, friendly and very helpful. We're already looking forward to next year's festival and booking with Factotum....
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Comment on agent fees
ฦ’รขโ‚ฌลกโ€š£75 ex vat. Reasonable.
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
Featured Review
0 people found
this helpful
This is at least the sixth year we have used Factotum and I would have no hesitation in recommending them. We rent for a week during the festival each year and have had only two problems in the 6 years. Last year the flat owner charged a cleaning bill which we queried as we had been scrupulous about cleaning up before we left. Factotum dropped this charge when we queried it and were unable to give any explanation as to why the charge had been levied. This year the service from Factotum was extre...
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Comment on agent fees
Whilst not cheap I believe they are fair.
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
Featured Review
0 people found
this helpful
We are new landlords and it was a bit daunting thinking how we could rent our property which is not in the centre of Edinburgh and a little harder to reach. After a fabulous review from a friend,who had been a tenant of Factotum, we got in touch and it has been a joy. Natasha ( and Harry) have been efficient and friendly dealing with any of our queries and those of our tenants swiftly and with complete professionalism. My friend was absolutely spot on as are, in our experience, the other very po...
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Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
Natasha has been professional and attentive in finding a longer term let for my flat. She keeps me up to date with all developments related to my let both prior and since finding a tennant whilst being able to work on her initiatives to problem solve any minor issues that arise. Natasha continues to provide an excellent service on behalf of Factotum. Thank you!...
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Comment on agent fees
The fees are reasonable for the services offered and around the going rate particularly as the start up fees isn't exorbitant.
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Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Factotum was particularly helpful and very prompt in replying to my enquiries - Jennifer Ferguson was especially helpful and friendly. I would highly recommend them...
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Comment on agent fees
fine
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
I highly recommend Factotum and especially Emma Wilkins .Over the four years that we rented in Edinburgh, the agents at Factotum were very helpful whenever an issue arose. And special thanks to Emma for being particularly helpful at the end of the tenancy for arranging the cleaning and inventory so quickly and efficiently....
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Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Well, I've dealt with Factotum since 2007 and have never been disappointed. Stacey Marshall in particular has been superb, but Chris, Lora, Dave, Harry et al have always been superb. They've never struggled to find my a courteous, clean and prompt paying tenant and are never late with rental invoices. What sets Factotum apart though, given I am rarely around, is that when I am in town, I can swing into their lovely offices, everyone knows you and without being overly pleasant, makes you feel w...
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Comment on agent fees
Market Rate - so Happy
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Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
Factotum looked after my flat for 5 years and I have always found them very efficient and professional. Emma always replies to my emails quickly and sorts out any problems. They were excellent at finding tenants and my flat was rarely empty- would thoroughly recommend....
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Jun 14,2016
Minithumbup
By:
Jun 14,2016
1 people found
this helpful
We needed to find a short-term let in Edinburgh with practically no notice and on a tight budget. We had our two young kids with us and were hoping also to find somewhere that could take our cat too. Factotum was one of the few agencies which had any properties available at all. Kerrie was prompt at responding to my emails and answered all my many questions patiently and effectively. When we mentioned the cat, she was able to negotiate our request with the landlord and the whole thing was manage...
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Comment on agent fees
Fine.
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May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
When I first approached Factotum to view a flat for rent I have to say I was a little bit wary. After a few years of renting in Edinburgh I had never heard of this agency and neither had any of my friends. These concerns, however, quickly disappeared thanks to their professionalism and promptness dealing with everything to do with sorting the lease and managing to property thereafter. Stacey and her colleagues were always very helpful and a pleasure to deal with, quickly resolving any issues I'v...
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Comment on agent fees
N/A
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May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
I have had the pleasure of having Emma for my renting agent over the past one and a half year, and I can state with confidence that she is a highly motivated and responsible person with a high degree of integrity. I therefore highly recommend Emma as an agent without reservation....
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May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
Sophie Thomson one of THE BEST, helpful and friendly staff very professional with her job, quick responds for the household maintenance. 5 Stars is not enough, I would give 10**********STARS....
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Comment on agent fees
Good
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May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
I spent over 6 months looking for a flat, until finding factotum, both agents Emma and Maggie went out of their way to help in the searching for a suitable flat, as well as the application process involved with acquiring the flat. If it was for these two amazing ladies, i would probably still not have a flat! i am extremely grateful and forever thankful to the wonderful work these two do! Many thanks!...
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n/a
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May 10,2016
Minithumbup
By:
May 10,2016
1 people found
this helpful
Having rented a flat in the New Town twice in the past two years ....both short and long term ,from Factotum ,we have nothing but but the highest of praise and respect for the Letting Agent. Emma was our point of contact , always replied immediately and responded very efficiently. Emma , together with assistance from Jack ,promptly dealt with and resolved a few minor plumbing issues. The flat was very well located, close to all the major attractions and good value for money. We would certai...
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Comment on agent fees
Good
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May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
We bought a flat so our daughter could live there with two friends and thought we could look after the letting ourselves but after talking to friends and being recommended Factotum, its money very well spent. Factotum have kept us correct with changing regulations and given us peace of mind with their expertise in dealing with any problems. The staff are very efficient and professional. I would have no hesitation in recommending them....
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Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
My business requires renting from 10 to 16 flats within a given 12 months, and the longer I have worked with Factotum, the better my service has gotten! I am delighted to find Kerrie, Andrea, and also Jack Carmichael are always there to help my tenants with their needs, which often require an unexpected repair or request. Kerrie, especially, has taken a keen interest in how my business runs, so that she can be of further help to me and my own customers. I would not use anyone else for Newtown ...
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Comment on agent fees
Reasonable!
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Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
I am indeed grateful to Factotum for their excellent work and help with the rental of my family's Edinburgh property portfolio. The team work hard to ensure that both my tenants & landlord achieve maximum satisfaction and most importantly kept updated. The service delivery and efficiency of those I work closely with (Kerrie, Stacey, Andrea, Jennifer and Jack) are excellent. All going out of the way to help with the marketing, management, tenant relationship and administration. If this wasn't...
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Comment on agent fees
Landlord - Good & within the Edinburgh property range. Better with multiple property portfolio.
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Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
Hard to think of how a landlord could be any better than Factotum have been for us. Sophie replies almost instantly to any query and any maintenance issues are always resolved quickly and efficiently. The flat is ideal for what we want in terms of its facilities and location. Communication from Sophie is brilliant as well - service worth paying for and a landlord that I would highly recommend !...
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Comment on agent fees
Fair given the service provided.
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Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
The flat was well maintained and supplied, as well as being perfectly located. The staff were welcoming, patient, and helpful from start to finish. When the power returned after a short failure, all systems were running right away thanks to good and timely advice. I am recommending Factotum to friends and acquaintances as the right place to approach when seeking a short term stay in Edinburgh....
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Comment on agent fees
The flat was the best value available in an extremely attractive, central area of the New Town.
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Dec 23,2015
Minithumbup
By:
Dec 23,2015
1 people found
this helpful
The television in the property we rented did not work. Within hours Jack was here to retune it. Unfortunately it did not work so an expert areial guy came next day. No luck this time either but no problem a new TV arrived the next day and Jack came by next morning to install it and tune it. An excellent service from Factotum, but perhaps not so excellent from the delivery co. But that wasnt Factotums fault. Hope both Jack and Emma get a christmas bonus. Nanna Cartwright...
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Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
Factotum Letting have been fantastic. We live in Edinburgh and had sold our property so were needing to rent whilst we waited for the new property to be ready. As we have a dog we were finding a rental property very difficult and most agents in Edinburgh were not even prepared to try. After contacting Factotum Kerrie replied to my email promptly with a selection of properties that were available and if I was interested in any of them she was prepared to ask the own if they would consider a dog. ...
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Oct 26,2015
Minithumbup
By:
Oct 26,2015
0 people found
this helpful
Factotum actively managed my property for over five years (2007-13) and always found good tenants. There was one exception where the tenants were difficult and caused some damage - Factotum dealt with theme efficiently and arranged the repairs promptly. There have been several occasions where I have needed fairly major works done - retiling the bathroom, replacing the central heating boiler and they have always found and supervised good quality local tradespeople....
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Oct 25,2015
Minithumbup
By:
Oct 25,2015
0 people found
this helpful
I live and work overseas at present and decided to let my flat. A few agencies were recommended to me and I chose Factotum after an initial meeting. I found the agents to be professional ,friendly and informative. The agent dealing with my property is Maggie Rafalska who is excellent. She can always be counted on to reply to any questions in a timely manner and takes care of any problems immediately. Maggie's attention to detail is the best I have encountered in situations when I myself was rent...
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Oct 24,2015
Minithumbup
By:
Oct 24,2015
1 people found
this helpful
After having a terrible experience with another estate agent for the past 2 years, Factotum are fantastic. The staff are all so helpful and kind. They will reply to your emails immediately and when we had faults with the flat, they were fixed within hours. I could not recommend them more, they are an amazing company who are helpful and organised....
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Oct 21,2015
Minithumbup
By:
Oct 21,2015
1 people found
this helpful
I have been using Factotum for nearly 5 years now to manage my property let. Over the years they have provided a reliable, helpful and efficient service and I find my dealings with them to be straightforward and uncomplicated - everything a landlord needs! Stacey is particularly helpful and ensures I am aware and up to date on all issues regarding my property promptly and personably. It is a pleasure dealing with Factotum who make letting my property easy and hassle free!...
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Oct 20,2015
Minithumbup
By:
Oct 20,2015
0 people found
this helpful
Ms. Kristina Turner was extremely courteous and very professional in her communications either on the phone or e- mails in every situation . when action is required , she is very prompt and very competent. It was a pleasure dealing with Ms. Kristina Turner and I very much recommend her as a good Icon for Factotum Agency....
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Oct 16,2015
Minithumbup
By:
Oct 16,2015
1 people found
this helpful
I was extremely satisfied with Factotum's services, having used a couple other estate agencies, and already using another in Glasgow who have already proven to be of a lesser standard. Maggie was always quick to reply to any questions, and to organise any faults which needed repaired. Although small, the company is professional, well respected and I will be recommending or using Factotum again in the future. I cannot think of any faults whatsoever....
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Oct 15,2015
Minithumbup
By:
Oct 15,2015
0 people found
this helpful
My experience with Factotum was 100% positive. Everything has just been incredibly efficient and easy. Whenever I had to contact them about certain issues with the flat I was renting, the response was incredibly fast and a resolution was always found very quickly. As well as being efficient the staff are also very friendly and a pleasure to deal with. I would highly recommend....
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Oct 14,2015
Minithumbup
By:
Oct 14,2015
1 people found
this helpful
The team in the office are always friendly and helpful. Inspections, PAC testing and other such routine matters are always done with no disruption for me. And when anything breaks down, Stacey always arranges the necessary expert help with professionalism, patience and enthusiasm....
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Oct 14,2015
Minithumbup
By:
Oct 14,2015
0 people found
this helpful
Factotem have managed the letting of my Edinburgh property for over 10 years. Superb service. My property managed is Stacey Marshall who is highly efficient, courteous and professional. As an overseas landlord, I value the stress free service offered by Factotem....
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Oct 14,2015
Minithumbup
By:
Oct 14,2015
0 people found
this helpful
I am really pleased I chose to rent through Factotum. Renting the property was extremely easy, stress free and Maggie would always be available if there were any issues at the property. Moving out of the property was also 100% stress free and easy! I would definitely recommend the agency and Maggie!...
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Oct 14,2015
Minithumbup
By:
Oct 14,2015
1 people found
this helpful
Factotum know the Edinburgh market extremely well having been in the business for more than 30 years and established a solid reputation with both tenants and landlords. And they are effective too: my short-term and Festival let property has had almost continuous occupancy for the past two years, the longest void being three weeks for decoration. Olivia and Kerrie are the people I currently deal with: they are both totally professional, experienced, with good judgement of people and excellent neg...
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Oct 02,2015
Minithumbup
By:
Oct 02,2015
0 people found
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We have only been using Factotum as letting agents for our Edinburgh flat for a few months, but so far have been extremely impressed by them as a company. Our main contact is Olivia Young. She has been painstaking and thoroughly professional ( and patient! with us as new landlords in the short and holiday letting market). She has, moreover, a most friendly and charming manner. Indeed all of Factotum's staff with whom we have come into contact so far have been really pleasant and helpful. The com...
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Review statistics

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22 1 21 1 0 0 0 0 5 4

Job vacancies

Please see a list of jobs available

Agent Fees

No FEES for Long Term Lets.

ยฃ75.00 + VAT admin Fee for Short Term and Holiday Lets.
Last updated at 11:08 AM 08/10/2015 by Harry Boisseau

Complaints Procedure

Call or Email your designated Property Manager to raise any issues.
Last updated at 11:08 AM 08/10/2015 by Harry Boisseau
Sophie Thomson Sophie Thomson
4 reviews

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Natasha Donnellan Natasha Donnellan
Long Term Property Manager
3 reviews

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Chris Boisseau Chris Boisseau
Director
4 reviews

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Harry Boisseau Harry Boisseau
7 reviews

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Kerrie McDonald Kerrie McDonald
Head of Festival & Short Term
9 reviews

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Kristina Turner Kristina Turner
Long Term Property Manager
4 reviews

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Olivia Young Olivia Young
Short Term & Festival
4 reviews

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Andrea Mackenzie Andrea Mackenzie
5 reviews

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Stacey Marshall Stacey Marshall
Office Manager
6 reviews

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Maggie Rafalska Maggie Rafalska
Head of Long Term
7 reviews

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Jack Carmichael Jack Carmichael
4 reviews

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Laura Gillies Laura Gillies
1 reviews

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Emma Wilkins Emma Wilkins
7 reviews

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Catherine Saffin - upload your photo Catherine Saffin
1 reviews

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Jennifer Ferguson Jennifer Ferguson
Short Term Property Manager
1 reviews

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