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    Mark Francis
Hi,

I’m Mark Francis and I set up Express Property Services in March 1988.

Since those early days I have always strived to give landlords and tenants a quality service based on honesty, integrity and professionalism.

We are still a small, friendly, family run business and I’m immensely proud that many of the landlords we serve have been with us since the beginning.

We offer you an experienced and trustworthy property lettings and management service covering Chiswick and surrounding areas
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Express Property Services
2 Stile Hall Parade,London
Greater London
W4 3AG
02089945000

 
Website not available

Properties for sale
properties for rent (1)
Nov 24,2011
Minithumbup
By:
Nov 24,2011
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Having used several agents over the past few years I discovered express property services very efficient, reliable and very quick to arrive at solutions to problems that have arisen Mark Francis at express properties is excellent, probably the first time I have ever felt that the letting agent is actually working for me rather than his own commission or the landlords benefit. He is always professional, polite and extremely helpful and always available when I needed him. I would highly rec...
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By: Mark Francis
Nov 24, 2011
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Thank you so much for your positive review, M Pitta. We really enjoy the reward of making people happy by providing the highest standards of service, with a smile :-) Best wishes, Mark.....
Nov 09,2011
Minithumbup
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Nov 09,2011
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We have been using the VERY professional services of Mark Francis over the last 10 years. We can honestly say that we have been nothing but delighted with the consistantly high standards & efficiency that he has displayed. Not only has he helped us with the looking after our property , but he has also given us a lot of general advise from time to time to help us make informed decisions. He never is too busy to deal with our requests and always does his best. I would not hesitate at all to r...
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By: Mark Francis
Nov 09, 2011
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Kash - I'm flattered! Thank you so very much for this. I must correct you on one point however – it's actually 16 years now!!! I sincerely hope we manage another 16 :-) With best wishes and kind regards, Mark.....
Jul 29,2011
Minithumbup
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Jul 29,2011
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Mark Francis and his team, are very helpful and professional. Always ready to help and solve any problems as quickly and efficiently as possible....
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By: Mark Francis
Aug 04, 2011
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Hey Mavra - thank you for this positive review, very kind of you and much appreciated ! Best wishes, Mark Francis.....
Jul 28,2011
Minithumbup
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Jul 28,2011
0 people found
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My house was sold within a month - Mark Francis spared no effort on my behalf, being in constant touch both while I was in Chiswick, and here in Australia. I would have no hesistation in recommending his services, and wish him well for the future. Fran Dewhurst...
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By: Mark Francis
Aug 04, 2011
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Thank you Fran! It's so nice of you to be remembering us all the way from Australia, and I hope we continue to keep in touch. Regards, Mark Francis.....
Jul 25,2011
Minithumbup
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Jul 25,2011
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I can't recommend Express Property Services and Mark Francis more strongly. First, Mark found perfect tenants for my son's flat in Ealing, and they are still there. Moreover, however, I have worked as an independent inventory clerk for very many years and Express Property Services is the only agency I still do work for, in my semi-retirement. It is a pleasure to hear that landlords stay with him for years and to meet so many happy and satisfied tenants. Mark is absolutely honest, incredibly e...
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By: Mark Francis
Aug 04, 2011
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Thank you Alex. You do your job so easily and naturally. Speaking selfishly, I hope your semiretirement lasts very many years. Very best wishes, Mark Francis.....
Jul 21,2011
Minithumbup
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Jul 21,2011
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The quality and services provided by express property services is excellent . we have used mark francis for nearly 10 years and have never had any cause to complain .....
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Jul 19,2011
Minithumbup
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Jul 19,2011
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I have rented a flat through Express Property Services for about four years and I can fairly say it has been the best agency from which I have rented in twenty years of living in London. I speak only from a tenant's point of view (if you're a potential landlord I can say nothing, of course) but I think one of the biggest thing's in EPS's favour is its size, or its lack of it. It is, as far as I'm aware, a husband and wife team that keep the enterprise going day to day, and this brings an inevita...
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By: Mark Francis
Aug 04, 2011
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Well surmised Jason! We can't take all the credit though, as you already know we have an incredibly good support team ranging from plumbers to washing machine engineers, inventory clerks to solicitors. Over the next few weeks I hope to develop a separate page on our website listing the many key people who help keep things running smoothly on a day-to-day basis. Most of them have been working with me for over 10 years, and some even 20 years! Best wishes, Mark Francis....
Jul 19,2011
Minithumbup
By:
Jul 19,2011
0 people found
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Mark and Express Property Services offer a level of professionalism which is second to none. We have rented through them for several years and have always found them honest, conscientious, reliable and knowledgeable in every area of property or maintenance which has ever arisen. We have no hesitation in recommending them to any prospective tenants....
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By: Mark Francis
Aug 04, 2011
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Thanks Keith! We really appreciate this review :-) Best wishes to you, Mark Francis.....
Jul 15,2011
Minithumbup
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Jul 15,2011
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Absolutely wonderful! Estate agents have got a bad reputation, and unfortunately my past experience and that of other people I know, most of the time they deserve it. However, Express Property Services is the complete opposite. I have been dealing with Mark Francis, and he has been absolutely brilliant from the beginning - quickly responding to any queries, renegotiating my contract, sorting out any issues, and clearly making sure I as a tenant am happy as well as the landlord. The service p...
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By: Mark Francis
Aug 04, 2011
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Thank you so much Anna. Reading reviews like this one make the long hours and hard work all worthwhile! Best wishes to you. Regards, Mark Francis....
Jul 12,2011
Minithumbup
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Jul 12,2011
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I am a tenant for nearly 4 years and I am apreciated to have such a professional and efficient managing agent Mark Francis.He never let me down,he is always very positive, enthusiastic, quick,effective and sensible. I I had variety problems in my flat and he always came with the best solution.I am not moving anywhere!...
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By: Mark Francis
Jul 18, 2011
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Thank you Ela for submitting this lovely review. We certainly did have some tricky problems to overcome in the property but I am so pleased that, with Ermin's excellent work, we managed to overcome all of these. Also very pleased to note that you are not moving anywhere, you have been a wonderful tenant and the longer you stay the happier we will be :-) Best wishes to you, Mark Francis....
Jul 12,2011
Minithumbup
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Jul 12,2011
0 people found
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Express Property Services assisted me when I let my property from 2003 to 2005. The service received was both friendly as well as professional and I have continue to enjoy a personal friendship with Mark. When I eventually selected the tenants Mark advised me to take out landlord insurance as he was a little concerned with the tenants and told me to be cautious. This proved invaluable as it turned out there were some problems which were easily solved by the solicitors acting on behalf of ...
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Jul 06,2011
Minithumbup
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Jul 06,2011
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As a landlord it is important to have the right help and advise when letting out one\'s property. Mark has helped and advised me for the past 3 years and so far I have not had anytime when the property has been vacant....
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By: Mark Francis
Jul 12, 2011
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Thank you Muni. It's wonderful that people will take the time and trouble to leave positive reviews like yours. Thank you again. Regards - Mark Francis....
Jul 06,2011
Minithumbup
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Jul 06,2011
0 people found
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A very professional and friendly organisation. They care about their customers needs and go the extra mile. I wouldn\\\'t consider using anyone else...
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By: Mark Francis
Jul 06, 2011
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Francis, we have been together now since 1994! Daniel joins me in thanking you for your kind words, and we look forward to being of service to you for many years to come :-) Regards, Mark and Daniel Francis.....
Jul 06,2011
Minithumbup
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Jul 06,2011
0 people found
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Express Property Services has managed my properties for several years. They have provided me with excellent service, I feel confident of their management of my properties and my tenants. Mark Francis has the ability to support the tenants and me the landlady individually and professionally, giving us the confidence that we are all being dealt with fairly. If you are looking for a lettings agent look no further, Express Properties Services is the best....
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By: Mark Francis
Jul 06, 2011
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This is a wonderful review Sharon - thank you so much for your confidence. Regards, Mark Francis.....
Jul 06,2011
Minithumbup
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Jul 06,2011
0 people found
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I have been renting the same flat through Express Property Services since 1999. They are friendly and professional. On the rare occasion that something has gone wrong in the flat they have always had this attended to speedily and by professional workmen. I have no hesitation in recommending them....
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By: Mark Francis
Jul 07, 2011
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Thank you, Sarah. It's so rewarding to read reviews like this. Regards, Mark Francis.....
Jul 05,2011
Minithumbup
By:
Jul 05,2011
0 people found
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I am very satisfied with Mark Francis and his staff as my lettings Agent since 2004.He is very ptofessional and I appreciate his constant non biased advice.He is fair and understanding with both tenants and the landlord.He uses competetive and efficient maintenance contractors.All the invoices are thoroughly checked by Mark and the prices are very reasonable.I strongly recomend him as letting agent....
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By: Mark Francis
Jul 06, 2011
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Thank you very much for this review, Shokat. I really appreciate it! Regards, Mark Francis.....
Jul 04,2011
Minithumbup
By:
Jul 04,2011
0 people found
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I used EPS for about 5 years and they were extremely competent, organised and trustworthy. They screen all potential tenants thoroughly and were very prompt remitting funds. I have no reservations about using them again....
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By: Mark Francis
Jul 06, 2011
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Thank you Jasbir - that was almost 10 years ago, I hope we can be of service again one day. Thank you too for the referrals! Regards, Mark Francis....
Jul 04,2011
Minithumbup
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Jul 04,2011
0 people found
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I have found Mark Francis, the letting agent, to be professional, helpful and courteous at all times. He regularly keeps me updated of any changes in legislation or matters of interest relating to lettings. He has always managed to get our properties rented out in a short space of time and found us very good tenants. I have never had reason to consider changing letting agents and have been with Mark Francis for over twenty years. Well done Mark and thank you for looking after our interests a...
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By: Mark Francis
Jul 06, 2011
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Thank you for taking the time to submit this kind review, Ashvin. Yes, it was 1988 when you first signed up with me - that\\\'s 23 years ago! It\\\'s been a pleasure throughout and I hope we can do another 23 years, before passing it all on to our children. Wouldn\\\'t that be nice! Regards, Mark Francis.....
Jul 04,2011
Minithumbup
By:
Jul 04,2011
0 people found
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Mark was recommended by a friend has proved to be professional , helpful and fast throughout. I would use Express Property Services again and recommend to friends......
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Jul 01,2011
Minithumbup
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Jul 01,2011
0 people found
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Highly recommend Express Property Services. Friendly and professional, not at all pushy....
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By: Mark Francis
Jul 06, 2011
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Thank you so much, Happy Tenant (whoever you are!). I think that sums us up - friendly and proffessional, not at all pushy. Thanks again. Regards, Mark Francis.....
Jul 01,2011
Minithumbup
By:
Jul 01,2011
0 people found
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I feel extremely fortunate to have had Mark as my Lettings Agent since 2008 when I moved overseas for a couple of years. He is personable, knows his stuff and provides you with the pros and cons of a situation. He is ARLA accredited which was very important to me and when I was interviewing a number of agents, he impressed me with his knowledge, reasonable rates and his care and attention. He maintains good communication throughout the tenancy and is able to access services at reasonable rates...
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By: Mark Francis
Jul 06, 2011
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A BIG thank you for this review, James. It\\\'s really nice to be appreciated! Rest assured we shall not let standards drop. Regards, Mark Francis.....
Jul 01,2011
Minithumbup
By:
Jul 01,2011
0 people found
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I have been renting with Express Property about 10 years and they have always acted very professionally, as I am a female tenant they have made sure the premises are safe and secure. Any workman that are sent Mark ensures I feel comfortable about them being in the flat. . They have robust systems in place for reporting, getting in touch etc which is very reassuring as a tenant. They always reply very quickly even at week-ends with regard to any leaks etc They allow plenty of time to rene...
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By: Mark Francis
Jul 06, 2011
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Thank you so much for this review Catherine. I should also thank Ermin for his outstanding maintenance and refurbishment work over the years! Looking forward to another 10 years :-) Regards, Mark Francis....
Jul 01,2011
Minithumbup
By:
Jul 01,2011
0 people found
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Express Property Services is not just your average Agent. They care about their tenants and clients. They go the extra mile. Are always available to meet and assist where necessary. They keep in contact with their clients and tenants on an ongoing basis and you don\\\'t just hear from them like other agents a month before renewal. They are a very professional company with the highest professionalism. I can only speak highly of the staff at Express Property and can most certainly recommend ...
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By: Mark Francis
Jul 06, 2011
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Thank you so much for your kind words, Simone. It was a pleasure being of service to you and I hope one day we can do so again. My best wishes to you and your family. Regards, Mark Francis.....
Areas covered
  • CHISW
  • ACTON
  • HAMME
  • EALIN
  • KEW
  • ISLEW
  • BRENT

ARLA TDS


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Agent Fees

Tenant Fees

Our list of fees and charges for tenants is strongly competitive and truly transparent. Our services help you secure the property to rent that's right for you and we explain below all other additional charges you may pay alongside your monthly rent. Full details will be given to you in writing, as well as all of our terms of business and charges, before your contract with us begins. All fees quoted include VAT.

Before you move in

Holding Deposit: £500 per property

This reserves the property while we take up references and process your application. Services in return of payment:
?The property will be taken off the market during this process

Please be aware that you will normally forfeit this money if you withdraw from the transaction. If however, there is an issue with your referencing where we are unable to proceed with your application we will return the holding deposit less a charge of £80 (inc VAT) per person, covering our referencing and processing costs to that point.

Set up fee: £175 for one tenant

Services in return of fee:
?referencing one tenant with regards to their identity, financial credit checks, obtaining references from current or previous employers/landlords and any other relevant information
?contract negotiation (amending and agreeing terms)
?arranging the tenancy and tenancy agreement

Additional Tenant Fee: £75 per tenant

Services in return of fee:
?processing the application, associated paperwork and referencing

Guarantor Fee: £100 per guarantor

Services in return of fee:
?income and credit referencing and preparing a Deed of Guarantee

During your tenancy

Amendment Fee: £80

Services in return of fee:
?contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share): £96

Services in return of fee:
?contract negotiation, amending and updating terms and arranging a further tenancy and tenancy agreement

Application to change individual tenant(s) mid-term

Subject to a minimum of £200 and a maximum of £500, the charge is £100 for each departing tenant and £150 for each proposed new tenant.

Ending your tenancy

Check-Out Fee

Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit. Dependent on the number of bedrooms:
?1 bed £120
?2 bed £135
?3 bed £145
?4 bed £160
?5 bed and over additional £24 per room

Other fees and charges

Missed appointments: £60 per property

To cover the cost of arranging and attending a further appointment if the tenant fails to attend a mutual appointment at the property during the tenancy without giving reasonable notice.

Bounced cheques: £15 per item

To cover the cost for any cheque given to the Landlord (or his Agent) that is subsequently returned by the bank to the Landlord/Agent for representation or referral.

Default notice: £60.00 (inc VAT)







If we/the landlord or the landlord's legal advisors serves a default notice for rent or any other money which is in arrears.








Full details will be provided in writing of all our terms of business and charges before you enter into any form of contractual relationship with us.

All amounts quoted include VAT (where applicable) and payments are required to be made by bank transfer.

If you have any questions about our fees just contact us and a member of staff will explain.
Last updated at 1:07 PM 02/02/2016 by Mark Francis

Complaints Procedure

No procedure set.
Last updated at 1:07 PM 02/02/2016 by Mark Francis

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