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Times have changed for the better - you don't need to suffer the many failings of your traditional Estate Agent, there is now a unique and market-beating alternative to selling your home quickly for the best possible price, the Express Estate AgencyΓ’β€žΒ’.
Oct 25,2015
Minithumbup
By:
Oct 25,2015
Featured Review
0 people found
this helpful
Victoria was brilliant throughout the transaction. Always got back promptly when I requested a call, always cheerful and professional and nothing was too much for her. Would definitely recommend her to others. Thanks lots!!! Catherine and Joe xx...
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Was this helpful? Yes
By: Express Customer Care Team
Oct 27, 2015
Thank you so much for taking the time to write this wonderful review and for identifying Victoria. It really does mean a such lot to us to receive positive feedback and Victoria and her line manager have both received a copy of your kind comments and were both delighted to read your appreciation of her efforts. Warm Regards Γ’β‚¬β€œ The Express Estate Agency....
Oct 23,2015
Minithumbup
By:
Oct 23,2015
Featured Review
0 people found
this helpful
We recently (last Friday) purchased a property that was marketed by Express. Connie was our assigned case worker from offer through to completion. We found their service fantastic. A special thanks is owed by us to Connie who essentially helped to project manage our purchase for us as well as the seller she represented and her efforts reduced delays and brought about completion on time. She really put the leg work in to make everything go as smoothly as possible. Thank you so much....
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Was this helpful? Yes
By: Express Customer Care Team
Oct 27, 2015
Thank you so much for taking the time to write such a great review. We are delighted to hear that Connie has delivered such a memorable service to you. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to the whole team but to Connie specifically - she was thrilled. . Warm Regards - The Express Estate Agency....
Sep 30,2015
Minithumbup
By:
Sep 30,2015
Featured Review
0 people found
this helpful
Lucy Brabin really stood out for me as she was working for the guy i bought from. She was courteous punctual and very professional. At the most stressful time of my life, she was calm and allayed all my fears. When my solicitor and my buyers solicitor were taking ages to sort my end of the chain, Lucy kept the pressure on with them while keeping my seller on side and holding the entire chain together. I have no doubt that without her professionalism, the sale would have collapsed. I am eternally...
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By: Express Customer Care Team
Oct 05, 2015
Thank you so much for taking the time to write such a great review. We are delighted to hear that we have delivered a great service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to the whole team but to Lucy specifically. Warm Regards - The Express Estate Agency....
Oct 01,2015
Minithumbup
By:
Oct 01,2015
Featured Review
2 people found
this helpful
I was sceptical when approached by Express as their promises of a sale and their relatively higher sale fees did not give me much faith in a company I never heard of before. How wrong was I ! Within two weeks I received a call for a viewing which led to an offer for the full price of my home and finally the sale coming to a conclusion last week. Lucy Brabin kept me up to date on a regular basis on how the sale was progressing and the solicitors involved did their job brilliantly. Thank you Expre...
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Comment on agent fees
Pricier than others quoted but they concluded a deal I was happy with and fulfilled a sale other estate agents failed to achieve so money well spent.
Was this helpful? Yes
By: Express Customer Care Team
Oct 05, 2015
Dear Sam, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable service. We do ensure that any team member who is mentioned is rewarded and recognised - so thank you. We are truly passionate about delivering success to our customers and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I kn....
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Matthew dealt with the sale of my property from day 1. He was extremely helpful throughout. Nothing ever seemed too trivial and he always phoned back when promised. I can honestly say he has taken a great deal of stress and worry out of the process with his manner and positive attitude. He was always polite and extremely helpful. My experience with Matt especially and his team cannot easily be put into words that completely justify our satisfaction. Thank you....
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Jul 07,2016
Minithumbdown
By:
Jul 07,2016
1 people found
this helpful
Avoid this agent like the plague!! From the outset of our proposed purchase they were totally useless. Our first viewing was which was with the property owner was double booked and we had another couple turn up. The property was property was on the market for a guide price of £200K I made an initial offer of £190K and was immediately asked by the agent why I had offerer below the guide price. My response was I thought a guide price was exactly that a GUIDE. To this was told well a ...
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What agent could do to change your mind?
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May 16,2016
Minithumbup
By:
May 16,2016
1 people found
this helpful
Express are not, I will admit, cheap by any standards, charging much the same as any High Street estate agency. However, they, as said in the title, got the job done! The first viewing was within hours of the online advert going live and that led to an acceptable offer, 4 hours after being advertised! Unfortunately, as is often the case, this fell through, but another offer was secured within a few more hours, which has gone to exchange and completion is imminent! I have to say that the market...
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Comment on agent fees
Not cheap -- about the same (or a little more) as our local High Street agents (which is disappointing.
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Maria has been very efficient and helpful. Always kept us informed and responded to all our queries. She was very friendly and the only one who made us aware of the progress...
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Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
i was delighted with Express Estate Agencies and especially Harley Spence in the progression of my house sale. Harley was positive and professional and always reassuring me on the progression of the sale of my house even when the first buyer pulled out of the sale, Harley had other prospective buyers waiting to view and within 2 days of the other buyer pulling out we had accepted another offer which within 8 weeks led to completion. Throughout the whole process Harley was professional , polite a...
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Comment on agent fees
The agent fees are good
Was this helpful? Yes
Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
A big thank you to Marie for all her help selling my mothers home. She kept me informed all the way phoning each week and after viewings gave me feedback. Her advice on the price helped get a buyer and the house now has new owners. I would certainly recommend Express Estate Agents to my friends....
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Comment on agent fees
I haven't seen them yet as the house was only completed yesterday.
Was this helpful? Yes
Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
Marie looked after me regarding my purchase as if I was a friend in need of help rather than just a client. She always found the answer to me queries and was interested in my future plans. Without her assistance and calming manner this whole home buying bit may have got a bit much for me as a single buyer for the first time. Thank you...
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Was this helpful? Yes
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
I choose this estate from a leaflet through the door, from the moment I went on the website to completion, I can not complain. Ben Roderick came to value the property, and with in 24 hours it was on the websitedge, he put me right at ease, and explained everything that would happen. Within 2 weeks I got a viewing, and a sale, this is when I was contacted by Brad, who went through the offer and and got me more money. Marie contacted me after the acceptance prize, and she was just as po...
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Comment on agent fees
I thought it was a little steep, but it was worth it to have a quick sale.
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
We purchasing the property through Express estate agent, Victoria Smith from sales team was absolutely brilliant. She offered good sound advise listened to what I had to say and explained everything in detail and guided me through the process. Victoria was always at the end of the phone should I have any query, she is very easy to get along with and has a nice personality it was a pleasure to meet. I would recommend her to anyone selling/buying a property, the star rating only goes to 5 when ...
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Was this helpful? Yes
Apr 08,2016
Minithumbdown
By:
Apr 08,2016
3 people found
this helpful
Would never use again. To make my life easier, here is a response to an email i have JUST received from them offering their services, 4 months after selling: To Express Estate Agency, In response to your email, "We first emailed you 250 days ago. Since then, we have sent you numerous emails." I know you have sent me numerous emails. If you were as good as you claim to be, you would realise that I have already moved house. You should know this as I paid a small fortune to...
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What agent could do to change your mind?
Comment on agent fees
Acceptable if they provided the service they claim to. I'm my case, price nowhere near reflected the service provided.
Was this helpful? Yes
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
This was all new to me.I had never sold.I cant fault the service I received from Express.They always kept me informed of what was happening.The solicitor's they used were brilliant.Thanks for getting me through this .I never felt on my own.Any question was no trouble.The timing was so quick.I completed within around 8 weeks.I will be recommending you to my friends.Thanks Victoria Thanks Express you really are an Express Service.I know this is cheesy but I cant find any faults at all....
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Comment on agent fees
Very good.
Was this helpful? Yes
Apr 05,2016
Minithumbup
By:
Apr 05,2016
0 people found
this helpful
Becci took the stress out of selling our house. Which sold in 24hrs!!! Becci was very friendly, always kept in touch with updates and took the pressure off. I would recommend this company to everyone. From start to finish their service was very professional and exceeded my expectations....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Hi i would just like to say a great big thank you to Becci kennerley for great customer service and a also making my experience with express a true pleasure and stress free i really felt that she cared , so again thank you Becci and express for the sale of 99 valley road....
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Was this helpful? Yes
Mar 28,2016
Minithumbup
By:
Mar 28,2016
0 people found
this helpful
A very highly recommended sales rep. I have dealt with many in the past but Victoria was so good at weekly communication. She kept me up to date with both my solicitor and the sellers. She phoned Australia when necessary, checking the time was correct. She was very thorough in her work and her attention to detail was really good....
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Comment on agent fees
na
Was this helpful? Yes
Mar 25,2016
Minithumbdown
By:
Mar 25,2016
1 people found
this helpful
The rep stated they could sell my apartment in 28 days. This was the sole reason I agreed to pay their over inflated price £2,500 + VAT. It took 6 months. They repeatedly asked me to reduce the price, when i pointed out they promised a quick sale the only feedback I got was to ask me if I would like to rent it out while they sold it as it would be a better option to an investor. The description of the property was poor from the outset and despite my complaints it wasn't changed. They even ...
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What agent could do to change your mind?
Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
0 people found
this helpful
Thank you Jamie and Victoria we walked a long road together and we got to the finish line and completed the sale on my home . Please use this estate agency if you want excellent service , Dedicated and nothing is too much to ask. A big thank you ....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Richard foster was superb throughout the process. Good communication with the vendor and kept us updated regularly. Always helpful and swift response to any questions. Definitely recommend....
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Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
A very reliable and professional company. I would not hesitate to recommend this company to anyone buying or selling a house....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
0 people found
this helpful
having bought a number of buy to lets this by far has been the easiest and most pleasurable. Connie has been bright and cheery through out and taken every bit of hassle from this sale. Nothing has been to much trouble, a great experience and all credit to Express ad Connie....
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Comment on agent fees
agents fees seem on par with the local high street
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
I cannot fault Connie in any way, always cheerful on the phone and kept me well informed every step of the way. Always willing to contact who needed to be contacted. Thank you very much....
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Comment on agent fees
Compared to high street agents a bit high, however compensated by the service and amount of viewings organised in a short time. I would also like to thank the guy who organised the viewings, I think his name was Fraser.
Was this helpful? Yes
Mar 10,2016
Minithumbdown
By:
Mar 10,2016
1 people found
this helpful
Wouldn't Bother. Chased for four months to get the flat purchased. Seller changed his solicitors and went quiet. Survey company have chased and chased to get the survey done. Richard never called them back to arrange. I called yesterday to chase, told me he would ring me back... he didn't. Called today, Oh an email came in this morning. Great what did it say. I dont know. Let me check. (HOW CAN YOU NOT REMEMBER ITS 12 oclock) Oh sorry the seller is pulling out. I just don't un...
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What agent could do to change your mind?
Comment on agent fees
No idea. Id imagine their cheap. You get what you pay for.
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
At the first stages we spoke to one department, but seemed to be dealing with two or three agents until a sale and price was agreed. A little hiccup at the beginning over viewing but nothing major. The follow up through sales progression was good and kept us up to speed throughout the process. Very friendly and always positive and helpful...
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Comment on agent fees
Not used as my selling agent - bought through this agent
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
I found all the staff I dealt with very efficient, and rang me at least once a week to advise/check on the progress on the house I was buying. Also, I found that a particular member of staff dealt with different stages of the sale, and were polite and understanding. Connie rang me up after I had moved as I had forgotten to ring her and let her know we had moved. She wished me all the best....
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Comment on agent fees
Unable to comment, as I was the buyer of the property.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Dealing with express was a good experience for me. My case was not an easy one but Connie really went above and beyond for me she is a true star i can't thank her enough....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
The help I got from connie for helping me to keep sane when everything was going pear shaped was outstanding, I can not prays her enough for the excellent job she has done for us. I would recommend her services to family and friends. Brian Christine xx...
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Comment on agent fees
VALUE FOR MONEY
Was this helpful? Yes
Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
We contacted Express estate agency after they dropped a leaflet through our door. We had a visit and valuation and agreed to put the house with them. Chris was very good arranging the sale but the best service we received is from Victoria Smith. She has been amazing and I think without her hard work the sale would not have completed. I am very grateful to her. I will be happy to recommend my friends and colleagues for their buying or selling....
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Comment on agent fees
The fee is high but worth it.
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Becci was our assigned Property Sales Consultant during the process of buying our house in Tunbridge Wells. She has been incredibly reliable, efficient, friendly and approachable throughout the process. She was always on hand to answer questions and queries no matter how big or small and she has made the process of buying a house very straight forward and hassle free. Would highly recommend....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Had first class service from start to finish, helped in every single aspect of the sale and Connie was an absolute star, nothing was too much trouble and was always there if I needed her. I would highly recommend Express Estate Agency, so glad I went with them....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
I dealt with Louise during the onward sale of my property. Throughout the first failed sale and the following successful one she kept me regularly updated and was professional in all dealings. She took the pressure off having to chase solicitors for information and dealt with my onward purchase agent. When I left messages on her phone she always returned my call the same day and throughout I felt completely confident that all of the boxes were being ticked. Louise has been a pleasure to deal wit...
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Comment on agent fees
Quite expensive but compared to the awful service I received from a local agent in the first 12 months of trying to sell it was worth it.
Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
Connie thanks ever so much for all your hard work you was amazing everything went so smooth and very fast sale thanks to your self and the rest of your team very well recommend....
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Comment on agent fees
Fees very very reasonable concidering the time and efforts whats put in.
Was this helpful? Yes
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Review statistics

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2 0 0 0 249 22 183 7 6 48

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Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

Express Estate Agency - Formal Complaints Procedure



Our complaints procedure can be found on our website, along with our customer charter. http://www.expressestateagency.co.uk/customercharter.html



If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem with empathy, fairly and quickly. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to our Senior Manager, alternatively you can email us at this address: complaints@expressestateagency.co.uk.
Created at 6:00 AM 16/04/2013. Last updated at 6:00 AM 16/04/2013 by Express estate agency

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