• Hasan Osman
    Hasan Osman
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    D2
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    Susan Refioglu
  • claim your profile
    Sharon Karaibrahimoglu
  • claim your profile
    Sharon Osman
ESRA Property Services Ltd specialises in residential properties for rent in and around the Cambridge area, and aims to provide both landlords and tenants a comprehensive and professional service.

We fill the gap between the big agents and their extortionate fees and those agents at the other end of the spectrum with low fees, with a level of service to match.

Call NOW on 01223 414400, or contact us by email: info@esrapropertyservices.co.uk

1 Barnwell House, Barnwell Drive
Barnwell Drive,Cambridge
Cambridgeshire
CB5 8UU
01223414400

 
Website not available

Properties for sale
Properties for rent
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Telephoned and within 5mins had a response Via Email and problem was dealt with, Very Fast and Prompt Service A*...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Personalised service. Been dealing with this Agent for over 10 years and do not have any complaints what so ever!...
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Comment on agent fees
Great
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Efficient, good value and fun to deal with these professional people. They local knowledge of the market has been invaluable for me over th elast 3 years, especially with the amount of new build coming onto the letting market....
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Comment on agent fees
Good value, especially compared to others we looked at.
Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
I rented my property in Bar Hill with EPS snd was very pleased with the service i recevied. Would recommend any Landlord...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 09,2016
Minithumbdown
By:
Aug 09,2016
0 people found
this helpful
As tenants who rented out a property from ESRA, they were very unprofessional. They did not seem to know what they were doing and they came across generally rude. They claimed to send renewal emails that never arrived and threatened to arrange for us to check-out as we had not replied. Their check-out procedures were very different to other estate agents in Cambridge, you have to arrange the cleaning yourself before you hand in the keys - which is not the case with other estate agents who allow ...
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What agent could do to change your mind?
The agent took a ridiculously high deposit that 3x more than other agents!
Comment on agent fees
The agent took a ridiculously high deposit that 3x more than other agents!
Was this helpful? Yes
Feb 12,2016
Minithumbup
By:
Feb 12,2016
0 people found
this helpful
Susan and Sharon were both incredibly helpful. They gave great advice about both furnishing and also letting my flat. They found a tenant very quickly and were very knowledgeable about the local market. I would definitely recommend them....
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Comment on agent fees
Their standard rates are at or slightly below the market.
Was this helpful? Yes
Feb 07,2016
Minithumbup
By:
Feb 07,2016
0 people found
this helpful
I rented a flat with ESRA for 6 years and I had to say a couple of things: 1) I was really impressed by how quickly and generously was my deposit returned by the end of tenancy (basically nothing was deducted from it!) 2) The agency was very flexible with the exact time of the day, when the key was to be returned, I mean they were very happy for me to drop the key at their office just before the closing time and I found it very helpful. I have to admit that they were usually very fast to reply t...
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Comment on agent fees
The fees were reasonable for the property for a while (it was a very old flat), however they started to increase every year quite significantly for the last few years. The last renewal letter offer was ‚£725 pcm (quite a jump from ‚£690 pcm).
Was this helpful? Yes
Feb 07,2016
Minithumbup
By:
Feb 07,2016
0 people found
this helpful
After a recommendation we have used ESRA to let our apartment and found them to be: 1. Professional 2. Quick to find suitable tenants 3. Understand the local market 4. Good value for money 5. Excellent feedback 6. We have had some good feedback from our tenants how appreciative they have been with the package from landlord and agent....
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Comment on agent fees
Very good value
Was this helpful? Yes
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
this helpful
We have 3 flats managed by ESRA. I cannot think of- a better service than what they have been providing for years! They are incredibly good at: looking after the flats, looking after the tenants, looking after our interests. In fact they have been the reason why we invested our savings in buy to let....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2015
Minithumbdown
By:
Nov 11,2015
2 people found
this helpful
* Do not use. Broke into flat mistakenly thinking there was a leak then forced me to pay locksmith bill, and plumber call out. even though there was no leak. Got solicitor but lost. Then, forced me to move out with a months notice for 'decorating' then re let flat to someone else. On checkout trying to charge me 220 for cleaning, despite me paying 75 to have the property cleaned. both myself and cleaner agree, corrupt, money grabbing, probably breaking the law. Such a horrible feeling to have be...
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Comment on agent fees
They shouldn't even be in business
Was this helpful? Yes
Jun 08,2015
Minithumbup
By:
Jun 08,2015
0 people found
this helpful
starWe have used this company on our previous two stays in Cambridge. It is so refreshing to deal with people who "does what says on the tin." A no nonsense professional service run by two no nonsense sisters! We told them what our requirementa were and each time they delivered with a lovrly property ( i love kitchens with islands and the downstairs ensuite double bedroom was a godsend)The properties were what we expected and when we had a plumbing issue it was sorted out the same day,...
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Jun 03,2015
Minithumbdown
By:
Jun 03,2015
2 people found
this helpful
Worst service ever... They call you on the same day of the appointment to see a house, 30 minutes before the agreed time to try and confirm the appointment and if you don't have the opportunity to take the call they will cancel the appointment (with no turning back). Also to the attention of the landlords, we had called them twice on a try to schedule an appointment to view the house and they told us the property was not available any more (this after the house was put for letting less than 15...
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Was this helpful? Yes
Dec 05,2013
Minithumbdown
By:
Dec 05,2013
5 people found
this helpful
ESRA are inept and dishonest. They refused to fix a recurring problem with the property caused by poor maintenance until forced to by the city council. At the end of the tenancy they tried refusing to return the deposit, listing costs so high they would be laughable if they weren't so offensive. Unsurprisingly they could not provide evidence so the dispute resolution service denied most of their claim and returned the majority of the money. If for some reason you have no other choice but to l...
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Oct 22,2013
Minithumbdown
By:
Oct 22,2013
5 people found
this helpful
These agents absolutely destroyed my trust when renting. They lied constantly and didn\'t seem to care about any issues once I moved into the property. I went for 8 months with no keys to the windows (moved in May) and could not open any of them until the following year. I continually asked as this was a hazard if the property had ever caught fire. When I finally received the keys I was told by Sharon that she didn\'t really think it was important. As the gardens had been left to grow into a sta...
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What agent could do to change your mind?
Been honest.
Was this helpful? Yes
Sep 06,2013
Minithumbdown
By:
Sep 06,2013
3 people found
this helpful
As a landlord, I would not recommend ESRA as an agent for my property again. They promised to take care of it and manage it well, but they certainly did not keep their promise. They do not seem to inspect the property once it was let., any damage that occurs can get worse, as we had had to endure. We have left ESRA for another agency, with whom we have been for a year. We now know how bad ESRA was....
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What agent could do to change your mind?
Had the agent inspected the property and took action to remedy any obvious damage before it becomes worse; water leakage down a wall was left unattended for a long time causing serious damage to the wall. The garden was spoilt and the agent refused to deal with the damage.
Was this helpful? Yes
Aug 27,2013
Minithumbdown
By:
Aug 27,2013
3 people found
this helpful
Absolutely Incompitant ! The worse lettings company I have ever had to deal with. Watch out for Sharon and Susan, they will shout and swear at you for no reason. Money grabbing ! BEWARE ESRA...
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What agent could do to change your mind?
Don\'t be so rude. Employ some people who understand what it is to be polite and give a good service. Learn the laws (you didn\'t even know council tax law for students which is pathetic for a lettings agent.
Was this helpful? Yes
Aug 26,2013
Minithumbdown
By:
Aug 26,2013
3 people found
this helpful
One of the worse letting agents I have ever dealt with ! Money grabbing and sneaky ! Incredibly poor service and remedial staff. Prime example was they didn\'t even know council tax laws properly. Watch out for Sharon and Susan, the most ill mannered aggresive people I have ever met. Upon be confronted with any issue will shout and swear and basically have a go at you. If there\'s any issues will come into the property and threaten you. BE WARY OF ESRA PROPERTY !...
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What agent could do to change your mind?
Improve your quality of service Hire some people who aren\'t excessively rude and have an attitude problem. Know what you are actually doing.
Was this helpful? Yes
Aug 09,2013
Minithumbup
By:
Aug 09,2013
3 people found
this helpful
Absolutely atrocious. As other reviewers have mentioned. Incredibly rude, and money grabbing. They don\'t want to know unless they can make money out of it and are trying to inappropriately claim our deposit. They are precisely why the rental industry needs more regulating. They charged me £30 for a reference which I needed to move into another property too. I wish I\'d read these reviews before renting with them. Nasty......
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Apr 24,2013
Minithumbdown
By:
Apr 24,2013
3 people found
this helpful
When we first moved into the house, it was full of dust and the walls of some of the bedrooms were caked in black mould. It clearly hadn\'t be cleaned very well (if at all). They only cleaned the mould after we requested it. Luckily, our landlord was actually very nice, but Esra completely failed to act as an intermediary between us and him. When we were leaving, as with others who have left reviews, they attempted to take much of our deposit for some very superficial reasons. We managed to disp...
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Was this helpful? Yes
Aug 28,2012
Minithumbdown
By:
Aug 28,2012
4 people found
this helpful
Diabolical. Constantly accusing us of damaging the property for standard repairs. Very rude. It\'s almost as if they get off on having disputes with tenants. Avoid at all costs, seriously....
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Sep 30,2010
Minithumbdown
By:
Sep 30,2010
4 people found
this helpful
Absolute rubbish. Pity we can't give 0 stars. They tried to steal our deposit suggesting that there were marks on the carpet etc. Also extremely rude when it came to the checkout inspection (I was always under the impression this had to be done by a third party). Luckily we argued through the TDS succesfully and managed to get all of it back...
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By: Jam
Oct 19, 2010
View all comments (1)
Would like to add that the deposit was ....
Jan 25,2010
Minithumbdown
By:
Jan 25,2010
4 people found
this helpful
It pains me even to give them 1 star - they deserve none. They constantly are ignoring our phone calls about issue that can actually damage the property. They are yet to actually run a house inspection even though we have had numerous letters to suggest that they will be coming and have accused us of lying about issues in the house which are real problems. We are not time wasters and actually have a wish to look after the house in which we live. If you are a new landlord looking for an actual se...
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Was this helpful? Yes
Dec 16,2009
Minithumbdown
By:
Dec 16,2009
4 people found
this helpful
They are just useless and so rude...
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Was this helpful? Yes
Areas covered
  • CB5
  • CAMBRIDGE
  • CB1
  • CAMBRIDGESHIRE
  • CB2
  • SUFFOLK
  • CB3
  • CB4
  • CB5
  • CB6
  • CB22
  • CB23
  • CB24

ARLA DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 1 3 11 0 0 0 0 0 1

Job vacancies

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Agent Fees

These fees include VAT and are to be read in conjunction with our Assured Short hold Tenancy Agreement (AST).
APPLICATION FEE –
per property for initial tenancy application – £250
REFERENCING FEE – £100 per person for 12 months
this fee is non refundable.
HOLDING DEPOSIT – £200
once the holding deposit has been paid we will remove the property from the market and process your application. The remainder of the deposit (1.5 x rent) is payable once referencing is acceptable.
RENEWAL FEE – £150 for a renewal of a tenancy agreement.
Last updated at 9:45 AM 03/11/2016 by Hasan Osman

Complaints Procedure

All complaints are dealt with the business owners. all complaints but be written or in email to our office
Last updated at 9:45 AM 03/11/2016 by Hasan Osman

Awards won by ESRA Property Services

Individual Branch Awards

Cambridge, CB5 8UU

Hasan Osman Hasan Osman
Lettings Manager
1 reviews

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D2  - upload your photo D2
1 reviews

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Susan Refioglu - upload your photo Susan Refioglu
1 reviews

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Sharon Karaibrahimoglu - upload your photo Sharon Karaibrahimoglu
1 reviews

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Sharon Osman - upload your photo Sharon Osman
1 reviews

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