• Elliot Rainbow
    Elliot Rainbow
  • Bradley Hever
    Bradley Hever
  • Jason Ung
    Jason Ung
  • Mary Cai
    Mary Cai
  • Maciej Rutkowski
    Maciej Rutkowski
  • Kieran Savage
    Kieran Savage
Ernest-Brooks International is a benchmark setting global property brokerage offering specialist real estate services to clients owning, occupying or investing within the city of London’s property market. Whilst Ernest-Brooks International offers traditional estate and lettings agent services such as valuations, accompanied viewings, applicant referencing and property management we do excel in the field of assignment contracts and new homes.

Headquartered in London; we currently have four of
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5 Harbour Exchange Square
Canary Wharf,London
Greater London
E14 9GE
0203 621 8881

 
Website not available Properties for sale
Properties for rent
Nov 19,2017
Minithumbup
Kieran Savage
Bradley Hever
By: 'Nilan'
Nov 19,2017
3 people found
this helpful
Ernest Brooks are a truly outstanding, trustworthy and professional agency to do business with and I cannot recommend them highly enough. Kieran, Bradley and Eliiiot were all truly a pleasure to deal with in the purchasing of my property and they really went out of their way to make the transaction as smooth and painless as possible. Their kindness, patience and professionalism will not be forgotten....
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Was this helpful? Yes
Oct 21,2017
Minithumbup
Jason Ung
By: 'Henry'
Oct 21,2017
0 people found
this helpful
The whole process was very efficient, all questions were answered promptly and communications were swift. I highly recommend Ernest Brooks International....
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Was this helpful? Yes
Oct 17,2017
Minithumbup
Kieran Savage
By: 'Rwqt'
Oct 17,2017
0 people found
this helpful
Kieran went above and beyond to find me the perfect flat, even if it meant finding a flat that was not directly represented by the agent. He was able to rapidly reply to any queries I had about the property....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 16,2017
Minithumbup
Mary Cai
By: 'Kacey Lee'
Oct 16,2017
0 people found
this helpful
Mary is very professional when dealing with my home search. She understand my needs and only show the properties that matches my requirements. Mary is very experience and informative. She has given some good advices on property search....
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Comment on agent fees
Its is reasonable and competitive.
Was this helpful? Yes
Oct 14,2017
Minithumbup
Mary Cai
Jason Ung
By: 'Annie'
Oct 14,2017
0 people found
this helpful
I found Mary Cai to be very helpful and professional in helping us to buy a new property. She is very experienced and knows quite well of property markets and local areas. She always answered our queries quickly and efficiently, gave detailed advice, and worked extremely hard to help us to find a wonderful home and get the transaction done. Her efforts, advice and expertise were very much appreciated. I would highly recommend her and her company....
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Was this helpful? Yes
Sep 12,2017
Minithumbup
Bradley Hever
By: 'Jo'
Sep 12,2017
0 people found
this helpful
Bradley is very professional and he always give me the best advices on the issues that I have encountered during the process. The most important thing is he always reply to me immediately and I think he really respect all his clients. I will definitely to use his service again in the future....
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Was this helpful? Yes
Sep 11,2017
Minithumbup
Elliot Rainbow
Maciej Rutkowski
By: 'Hong L'
Sep 11,2017
1 people found
this helpful
Met with both Elliot and maj from the Singapore office, they know the market extremely well and have always come back to me very prompt with any questions i may have. Keep up the great work :)...
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Was this helpful? Yes
Sep 10,2017
Minithumbup
Maciej Rutkowski
By: 'Mr Tai'
Sep 10,2017
0 people found
this helpful
Very professional and efficient service I have received from Maciej. He advised me on my personal tax, furniture I should buy for my investment property and rented our apartment within the first 2 days of advertising....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 28,2017
Minithumbup
Elliot Rainbow
Jason Ung
By: 'Kim'
Jul 28,2017
3 people found
this helpful
Jason was very professional in the way he handled my let. Within one week I was offered quality tenants for my property and was updated on every stage of the process. I now look forward to a long term relationship with Ernest Brooks as I can rely on them to look after my interest....
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Comment on agent fees
the fees are reasonable considering the level of expertise you recieve
Was this helpful? Yes
By: Elliot Rainbow
Jul 28, 2017
View all comments (1)
Thank you for the kind words Kim, we look forward to a long term relationship with you for all your property needs. ...
Jul 16,2017
Minithumbup
Maciej Rutkowski
By: 'Miss K'
Jul 16,2017
1 people found
this helpful
I would highly recommended Maciej at Ernest Brooks International. He helped accommodate me when I gave him a very small time frame that I wanted to be within my new property. It was an easy and stress free move. I am delighted with the service that I received. Maciej your a star! Thank you so much!...
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Jul 13,2017
Minithumbup
Kieran Savage
By: 'Robert Ptz'
Jul 13,2017
1 people found
this helpful
Kieran is one of the best estate agents I have worked with. Both his industry knowledge and his confidence and professionalism in dealing with every aspect of the sales process make him a master of his market. After my experience working with him he will surely be my first port of call with future business....
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Comment on agent fees
no problem with the fees.
Was this helpful? Yes
Jul 12,2017
Minithumbup
Elliot Rainbow
By: 'VanMartin'
Jul 12,2017
1 people found
this helpful
We have received outstanding service from this exceptional young man! Very happy customers and more than happy to recommend to others....
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Comment on agent fees
The fees are fair.
Was this helpful? Yes
Jul 10,2017
Minithumbup
Bradley Hever
By: 'Samuel P.'
Jul 10,2017
2 people found
this helpful
Bradley was reliable, honest and extremely professional keeping me updated at very stage of the purchase process (even after working hours). I'm impressed by the excellent service provided by Ernest Brooks and will definitely use them in future purchases....
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Was this helpful? Yes
Jun 16,2017
Minithumbup
Elliot Rainbow
Bradley Hever
By: 'Ms F'
Jun 16,2017
1 people found
this helpful
Perfect service from start to finish. was advised up to 5% lower value by two agency's Ernest brooks found a buyer at the valuation they stated in under three weeks, this exchanged with in 5 weeks! i used the solisiotor they said and was all stress free! Couldn't recommend them more. Thank you :)...
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Comment on agent fees
worth it 2% i payed
Was this helpful? Yes
Jun 15,2017
Minithumbup
Elliot Rainbow
By: 'Pedro Saura'
Jun 15,2017
3 people found
this helpful
The purchase of the flat was extremely smooth. Elliot provide me a very competitive rate for the lawyer and the snagging. Perfect service...
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Comment on agent fees
Brilliant
Was this helpful? Yes
May 14,2017
Minithumbup
Maciej Rutkowski
By: 'Patricia'
May 14,2017
1 people found
this helpful
Will recommend to landlords who are looking to find good quality tenants, professional service from the lettings team at Ernest Brooks International. Thank you Maciej....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 23,2017
Minithumbup
Maciej Rutkowski
Bradley Hever
By: 'Yannik H'
Apr 23,2017
1 people found
this helpful
A positive experience throughout. Both Maciej and Bradley were friendly, professional, and communicative, which made the whole process stress-free and easy....
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Was this helpful? Yes
Apr 08,2017
Minithumbup
Bradley Hever
Maciej Rutkowski
By: 'New York cas'
Apr 08,2017
1 people found
this helpful
Brill from start to finish. Simply wouldn't go anywhere else. Being over seas Ernest brooks make things simple and transparent with all dealings 10/10above expectations...
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 06,2017
Minithumbup
Maciej Rutkowski
By: 'Z. Mankassarian'
Apr 06,2017
1 people found
this helpful
Very professional with good stamina. Always available. Deliver what he does promise. Fair to both parties. Hard worker and good communicator. In other word, you enjoy working with Maciej (I call him Nephew)!...
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Comment on agent fees
I am happy with what I pay.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Bradley Hever
By: 'Cindy'
Apr 05,2017
1 people found
this helpful
Bradley was extremely informative, professional and helpful; he kept me up-to-date every step of the way and attended to my queries without any delay. I highly recommend their services and had a great pleasure doing business with them. They exceeded my expectations....
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Mar 24,2017
Minithumbup
Maciej Rutkowski
By: 'Jane LB'
Mar 24,2017
0 people found
this helpful
The service Maciej provided has exceeded what you would expect from an estate agent. I found his advice to be well informed and extremely helpful, he really went over and above and I will definitely use Ernest Brooks in the future for all our UK investments....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Maciej Rutkowski
By: 'Marco De Magistris'
Mar 24,2017
0 people found
this helpful
I recommend this company to anyone who is looking to let or sell a property, either landlord or tenant. Maciej is really friendly, professional and has assisted myself throughout the entire process, from the firts viewing up to the move in day Fully satisfied!!!!!!...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Mar 10,2017
Minithumbup
Maciej Rutkowski
By: 'Joao Teixeira'
Mar 10,2017
0 people found
this helpful
Maciej provided us a good customer service experience. Very approachable, prompt to answer our queries, and an excellent meddler to help us finding a property meeting our expectations and our budget. Always professionally presented, very cordial and always with a professional posture, holding the expertise we would expect from an agent in this type of business. Except for bare minimum set of expected formalities, hands-off experience for setting up a new household and all required services....
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Comment on agent fees
Very reasonable fees for the provided services.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Maciej Rutkowski
By: 'Gulcan'
Mar 08,2017
0 people found
this helpful
The whole experience, from start to finish, has been excellent. Ernest-Brooks International proved to be outstanding professionals from the initial viewing, through the whole tenancy The check-in process has been smooth, the inventory swift and professional. Their availability has been constant, their kindness worth mentioning. While their presence has been nonintrusive, they went beyond their duties as an agent, providing us with various advices and support, in a very friendly way. Overall, I...
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Comment on agent fees
good
Was this helpful? Yes
Jan 21,2017
Minithumbup
Bradley Hever
Maciej Rutkowski
By: 'Mr T Feilla'
Jan 21,2017
0 people found
this helpful
At short notice Maciej and Bradley organised the letting of my flat with ease and reassured me as a first-time landlord that we would achieve the best rate for the property and fast. Both were delivered and I've been happy with the management service and ongoing relationship with Maciej since. I would recommend Ernest-Brooks for their honesty and professionalism....
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Comment on agent fees
Very good rates.
Was this helpful? Yes
Jan 19,2017
Minithumbup
Maciej Rutkowski
By: 'J Dpam'
Jan 19,2017
1 people found
this helpful
Quick response and fast let, comparing to other agency will not name them who took more then one month and did nothing. Thanks Maciej for your good job and here is my review as promised will advise you to my friends as well....
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Comment on agent fees
Fees is fair
Was this helpful? Yes
Jan 17,2017
Minithumbup
Maciej Rutkowski
By: 'Richard'
Jan 17,2017
0 people found
this helpful
This is the first time I rent a property in the UK, and after bad experiences in other countries I am very cautious. Maciej has been very professional and helpful during all of the process, and we are very happy with the outcome!...
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Was this helpful? Yes
Jan 09,2017
Minithumbup
Bradley Hever
Maciej Rutkowski
By: 'Shelly L'
Jan 09,2017
0 people found
this helpful
My husband and I really are impressed with the service so far, moved four of our properties from another agent in E14 over to Ernest Brooks. When the rest come available they will be going the same way. Life is alot easier when you have efficient agents. Throughly recommend...
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Comment on agent fees
A*
Was this helpful? Yes
Dec 28,2016
Minithumbup
Bradley Hever
By: 'GT'
Dec 28,2016
1 people found
this helpful
Bradley is very knowledgeable regarding new homes in east London. we will use ernest brooks again in future when we look at buying again....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
Bradley Hever
By: 'Saam Shadir'
Nov 02,2016
3 people found
this helpful
Bradley has is the example of professional when it came to helping me with my properties. Very smooth transactions with no headache. Would highly recommend working with Brad at Ernest Brookes....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Areas covered
  • E14
  • Central London
  • E16
  • E15

NAEA ARLA NALS TPOS NLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 0 7 0 7 0 7 0 0 0

Job vacancies

Please see a list of jobs available

Agent Fees

Tenant Fees - http://bit.ly/2kP2uRH
Landlord Fees - http://bit.ly/2kbqoVB
Last updated at 9:30 AM 11/07/2017 by bradley

Complaints Procedure

The Ernest-Brooks complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. In the unlikely event that you are not happy about any aspect of our work, we will do our utmost to resolve the issue quickly.
To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps:

Step One: Speak to your broker or manager

At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally.

If you and your broker/manager cannot agree on a way forward, please go on to Step Two.

Step Two: Alert the director of the relevant department

Please contact: HR@ernest-brooks.com

We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand.

A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make.

If you are not happy with our final decision, you may move on to Step Three.

Step Three: Refer your complaint to the Property Ombudsman

You must follow our in-house complaints process before taking the matter any further.

If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman.

To do this, download the complaints form by following the link below:

https://www.tpos.co.uk/consumers/completing-the-complaints-form
Last updated at 9:30 AM 11/07/2017 by bradley

Awards won by Ernest Brooks International

Individual Branch Awards

Elliot Rainbow Elliot Rainbow
Director
29 reviews

About Elliot No description set View full profile
Bradley Hever Bradley Hever
Director
26 reviews

About Bradley No description set View full profile
Jason Ung Jason Ung
3 reviews

About Jason No description set View full profile
Mary Cai Mary Cai
2 reviews

About Mary No description set View full profile
Maciej Rutkowski Maciej Rutkowski
Director
30 reviews

About Maciej No description set View full profile
Kieran Savage Kieran Savage
Residential Development and Investment Consultant
3 reviews

About Kieran No description set View full profile

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