• Elliot Rainbow
    Elliot Rainbow
  • Bradley Hever
    Bradley Hever
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    Jason Ung
  • upload your photo
    Mary Cai
  • Maciej Rutkowski
    Maciej Rutkowski
  • Kieran Savage
    Kieran Savage
Ernest-Brooks International is a benchmark setting global property brokerage offering specialist real estate services to clients owning, occupying or investing within the city of London’s property market. Whilst Ernest-Brooks International offers traditional estate and lettings agent services such as valuations, accompanied viewings, applicant referencing and property management we do excel in the field of assignment contracts and new homes.

Headquartered in London; we currently have four of
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5 Harbour Exchange Square
Canary Wharf,London
Greater London
E14 9GE
0203 621 8881

 
Website not available Properties for sale
Properties for rent
Jul 16,2017
Minithumbup
Maciej Rutkowski
By:
Jul 16,2017
1 people found
this helpful
I would highly recommended Maciej at Ernest Brooks International. He helped accommodate me when I gave him a very small time frame that I wanted to be within my new property. It was an easy and stress free move. I am delighted with the service that I received. Maciej your a star! Thank you so much!...
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Jul 13,2017
Minithumbup
Kieran Savage
By:
Jul 13,2017
1 people found
this helpful
Kieran is one of the best estate agents I have worked with. Both his industry knowledge and his confidence and professionalism in dealing with every aspect of the sales process make him a master of his market. After my experience working with him he will surely be my first port of call with future business....
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Comment on agent fees
no problem with the fees.
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Jul 12,2017
Minithumbup
Elliot Rainbow
By:
Jul 12,2017
1 people found
this helpful
We have received outstanding service from this exceptional young man! Very happy customers and more than happy to recommend to others....
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Comment on agent fees
The fees are fair.
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Jul 10,2017
Minithumbup
Bradley Hever
By:
Jul 10,2017
2 people found
this helpful
Bradley was reliable, honest and extremely professional keeping me updated at very stage of the purchase process (even after working hours). I'm impressed by the excellent service provided by Ernest Brooks and will definitely use them in future purchases....
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Jun 16,2017
Minithumbup
Elliot Rainbow
Bradley Hever
By:
Jun 16,2017
1 people found
this helpful
Perfect service from start to finish. was advised up to 5% lower value by two agency's Ernest brooks found a buyer at the valuation they stated in under three weeks, this exchanged with in 5 weeks! i used the solisiotor they said and was all stress free! Couldn't recommend them more. Thank you :)...
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Comment on agent fees
worth it 2% i payed
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Jun 15,2017
Minithumbup
Elliot Rainbow
By:
Jun 15,2017
3 people found
this helpful
The purchase of the flat was extremely smooth. Elliot provide me a very competitive rate for the lawyer and the snagging. Perfect service...
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Comment on agent fees
Brilliant
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May 14,2017
Minithumbup
Maciej Rutkowski
By:
May 14,2017
1 people found
this helpful
Will recommend to landlords who are looking to find good quality tenants, professional service from the lettings team at Ernest Brooks International. Thank you Maciej....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 23,2017
Minithumbup
Maciej Rutkowski
Bradley Hever
By:
Apr 23,2017
1 people found
this helpful
A positive experience throughout. Both Maciej and Bradley were friendly, professional, and communicative, which made the whole process stress-free and easy....
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Apr 08,2017
Minithumbup
Bradley Hever
Maciej Rutkowski
By:
Apr 08,2017
1 people found
this helpful
Brill from start to finish. Simply wouldn't go anywhere else. Being over seas Ernest brooks make things simple and transparent with all dealings 10/10above expectations...
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 06,2017
Minithumbup
Maciej Rutkowski
By:
Apr 06,2017
1 people found
this helpful
Very professional with good stamina. Always available. Deliver what he does promise. Fair to both parties. Hard worker and good communicator. In other word, you enjoy working with Maciej (I call him Nephew)!...
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Comment on agent fees
I am happy with what I pay.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Bradley Hever
By:
Apr 05,2017
1 people found
this helpful
Bradley was extremely informative, professional and helpful; he kept me up-to-date every step of the way and attended to my queries without any delay. I highly recommend their services and had a great pleasure doing business with them. They exceeded my expectations....
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Mar 24,2017
Minithumbup
Maciej Rutkowski
By:
Mar 24,2017
0 people found
this helpful
The service Maciej provided has exceeded what you would expect from an estate agent. I found his advice to be well informed and extremely helpful, he really went over and above and I will definitely use Ernest Brooks in the future for all our UK investments....
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Mar 24,2017
Minithumbup
Maciej Rutkowski
By:
Mar 24,2017
0 people found
this helpful
I recommend this company to anyone who is looking to let or sell a property, either landlord or tenant. Maciej is really friendly, professional and has assisted myself throughout the entire process, from the firts viewing up to the move in day Fully satisfied!!!!!!...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Mar 10,2017
Minithumbup
Maciej Rutkowski
By:
Mar 10,2017
0 people found
this helpful
Maciej provided us a good customer service experience. Very approachable, prompt to answer our queries, and an excellent meddler to help us finding a property meeting our expectations and our budget. Always professionally presented, very cordial and always with a professional posture, holding the expertise we would expect from an agent in this type of business. Except for bare minimum set of expected formalities, hands-off experience for setting up a new household and all required services....
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Comment on agent fees
Very reasonable fees for the provided services.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Maciej Rutkowski
By:
Mar 08,2017
0 people found
this helpful
The whole experience, from start to finish, has been excellent. Ernest-Brooks International proved to be outstanding professionals from the initial viewing, through the whole tenancy The check-in process has been smooth, the inventory swift and professional. Their availability has been constant, their kindness worth mentioning. While their presence has been nonintrusive, they went beyond their duties as an agent, providing us with various advices and support, in a very friendly way. Overall, I...
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Comment on agent fees
good
Was this helpful? Yes
Mar 08,2017
Minithumbup
Maciej Rutkowski
By:
Mar 08,2017
0 people found
this helpful
Extremely positive experience with Maciej From Ernest-Brooks International. He was professional understanding and made the whole process smooth and easy from the start to finish. Thank you Maciej, I will definitely be coming to you for my next rental. Thank you Maciej....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 21,2017
Minithumbup
Bradley Hever
Maciej Rutkowski
By:
Jan 21,2017
0 people found
this helpful
At short notice Maciej and Bradley organised the letting of my flat with ease and reassured me as a first-time landlord that we would achieve the best rate for the property and fast. Both were delivered and I've been happy with the management service and ongoing relationship with Maciej since. I would recommend Ernest-Brooks for their honesty and professionalism....
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Comment on agent fees
Very good rates.
Was this helpful? Yes
Jan 19,2017
Minithumbup
Maciej Rutkowski
By:
Jan 19,2017
1 people found
this helpful
Quick response and fast let, comparing to other agency will not name them who took more then one month and did nothing. Thanks Maciej for your good job and here is my review as promised will advise you to my friends as well....
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Comment on agent fees
Fees is fair
Was this helpful? Yes
Jan 17,2017
Minithumbup
Maciej Rutkowski
By:
Jan 17,2017
0 people found
this helpful
This is the first time I rent a property in the UK, and after bad experiences in other countries I am very cautious. Maciej has been very professional and helpful during all of the process, and we are very happy with the outcome!...
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Was this helpful? Yes
Jan 09,2017
Minithumbup
Bradley Hever
Maciej Rutkowski
By:
Jan 09,2017
0 people found
this helpful
My husband and I really are impressed with the service so far, moved four of our properties from another agent in E14 over to Ernest Brooks. When the rest come available they will be going the same way. Life is alot easier when you have efficient agents. Throughly recommend...
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Comment on agent fees
A*
Was this helpful? Yes
Dec 28,2016
Minithumbup
Bradley Hever
By:
Dec 28,2016
1 people found
this helpful
Bradley is very knowledgeable regarding new homes in east London. we will use ernest brooks again in future when we look at buying again....
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Nov 02,2016
Minithumbup
Bradley Hever
By:
Nov 02,2016
3 people found
this helpful
Bradley has is the example of professional when it came to helping me with my properties. Very smooth transactions with no headache. Would highly recommend working with Brad at Ernest Brookes....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 27,2016
Minithumbup
Maciej Rutkowski
By:
Oct 27,2016
4 people found
this helpful
Very helpful and professional when dealing with me, my property was not completed yet and within 24hours I received a call from the lettings department with a full asking price. **Will recommend to all landlords**...
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Was this helpful? Yes
Oct 26,2016
Minithumbup
Maciej Rutkowski
By:
Oct 26,2016
4 people found
this helpful
Maciej was absolutely epic. I was moving from Czech back to London and didn't have time to view the apartment before moving, I was particular in the apartment type I wanted and he did everything he could to make the process fantastic. He videoed the apartment too and sent me the video so I wasn't getting the fish-eye apartment view that many companies use. The video actually made the apartment look better than pictures....
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Comment on agent fees
Worth the fee
Was this helpful? Yes
Oct 25,2016
Minithumbup
Maciej Rutkowski
Bradley Hever
By:
Oct 25,2016
5 people found
this helpful
I first decided to use Ernest Brooks after hearing good reviews about them with New Homes stock also hearing of the international reach that they have which seems to be where the market is. I was certainly not disappointed. They were extremely professional with managing the sales of my property, never promised something they could not achieve and constantly kept me up to date with the sale progress. Bradley was very clear and honest in valuing my property and never promised me something he co...
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Comment on agent fees
after looking at where my property had got to in the first few days certainly worth it.
Was this helpful? Yes
Oct 24,2016
Minithumbup
Bradley Hever
Maciej Rutkowski
By:
Oct 24,2016
5 people found
this helpful
Ernest-Brooks were recommended to us by a work colleague for service and rates. I required a new tenant for my rental property in London Bridge, I spoke with Bradley who initally understood what i requre, Maj then attended my property gave me a up to date valuation and how to make the most of my property. polite and professional throughout process, would certainly recommend their service....
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Comment on agent fees
Competitive, always want to pay less! service received was great so worth it.
Was this helpful? Yes
Areas covered
  • E14
  • Central London
  • E16
  • E15

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Agent Fees

Tenant Fees - http://bit.ly/2kP2uRH
Landlord Fees - http://bit.ly/2kbqoVB
Last updated at 9:30 AM 11/07/2017 by bradley

Complaints Procedure

The Ernest-Brooks complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. In the unlikely event that you are not happy about any aspect of our work, we will do our utmost to resolve the issue quickly.
To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps:

Step One: Speak to your broker or manager

At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally.

If you and your broker/manager cannot agree on a way forward, please go on to Step Two.

Step Two: Alert the director of the relevant department

Please contact: HR@ernest-brooks.com

We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand.

A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make.

If you are not happy with our final decision, you may move on to Step Three.

Step Three: Refer your complaint to the Property Ombudsman

You must follow our in-house complaints process before taking the matter any further.

If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman.

To do this, download the complaints form by following the link below:

https://www.tpos.co.uk/consumers/completing-the-complaints-form
Last updated at 9:30 AM 11/07/2017 by bradley

Awards won by Ernest Brooks International

Individual Branch Awards

Elliot Rainbow Elliot Rainbow
Director
27 reviews

About Elliot No description set View full profile
Bradley Hever Bradley Hever
Director
24 reviews

About Bradley No description set View full profile
Jason Ung - no image available Jason Ung
0 reviews

About Jason No description set View full profile
Mary Cai - no image available Mary Cai
0 reviews

About Mary No description set View full profile
Maciej Rutkowski Maciej Rutkowski
Director
29 reviews

About Maciej No description set View full profile
Kieran Savage Kieran Savage
Residential Development & Investment Consultant
1 reviews

About Kieran No description set View full profile

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