Equity Residential
4.7/5, 31 reviews
84% recommended
100% lettings valuation accuracy
90% lettings fee satisfaction



Property Features

Equity Residential is an independent family owned property management company. In 2023 it will be celebrating its Twenty Fifth year of residential property letting and property management Daniel Clitheroe & Thomas Clitheroe opened the office in Eastbourne in August 1998 and quickly became established in Eastbourne’s growing lettings and investment based housing ... show more Equity Residential is an independent family owned property management company. In 2023 it will be celebrating its Twenty Fifth year of residential property letting and property management

Daniel Clitheroe & Thomas Clitheroe opened the office in Eastbourne in August 1998 and quickly became established in Eastbourne’s growing lettings and investment based housing market. Today, Equity Residential can count itself as the leading independent lettings only agents in the area.

Equity Residential have an office in Cornfield Terrace within the the business hub of the town. Responsible for letting and managing a portfolio of over 400 properties in and around Eastbourne they are members of the National Approved Letting Scheme, The Property Ombudsman, The Dispute Service and the NALS Client Money Protection Scheme.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 90% £700 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 23 5 0 0 0 0 0 0
Areas covered
  • BN21
  • BN22
  • BN23
  • BN26
  • BN20
Address

Equity Residential20 Cornfield Terrace
20 Cornfield Terrace,Eastbourne
East Sussex
BN21 4NS
01323 731700

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS DPS TDS
Latest Properties

No Properties

“They have been very efficient, helpful, telis......”

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Jan 04,2024
Minithumbup
Tom
By: 'Sue'
Jan 04,2024
0 people found
this helpful
They have been very efficient, helpful, telisble and gone the extra mile to help...
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“I’m very pleased with Equity...”

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Dec 02,2023
Minithumbup
Jemma
By: 'João Engrácio'
Dec 02,2023
0 people found
this helpful
It was a very fast and straightforward process since the moment I contacted Equity. Jemma was always available and helpful to answer any queries I had about the rental. I cannot be more pleased with them....
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“Everything was great, professional, friendly ......”

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Nov 30,2023
Minithumbdown
Jemma
By: 'Paul'
Nov 30,2023
0 people found
this helpful
Everything was great, professional, friendly and helpful. Welcome pack was thoughtful...
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“A wonderful experience with everyone I've dea......”

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Oct 09,2023
Minithumbup
Jemma
By: 'Marius'
Oct 09,2023
0 people found
this helpful
A wonderful experience with everyone I've dealt with specially Jemma. Insightful responsive and professional. Highly recommend....
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“Outstanding Service from ALL at Equity Residential...”

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Oct 06,2023
Minithumbup
Carolynn
By: 'I B Relieved'
Oct 06,2023
0 people found
this helpful
Outstanding Service from ALL at Equity Residential, really pulled out all of the stops to find me a property urgently, after a Letting fell through at the last minute....
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“Outstanding Service...”

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Sep 26,2023
Minithumbup
Jemma
By: 'Esther'
Sep 26,2023
0 people found
this helpful
My experience with Equity Residential has been fantastic. I have not rented for over 20 years so a lot has changed. The team guided me through the process, were extremely helpful & professional from start to finish. They are very quick to respond to any worries or ...
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Was this helpful? Yes
By: Carolynn Ashcroft Office Manger
Sep 26, 2023
View all comments (1)
Many Thanks for your comments, we hope to maintain a good relationship with you during the course of your tenancy ...

“Quick reply, easy to approach , quality servi......”

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Sep 15,2023
Minithumbup
Jemma
By: 'Joice Sebastian'
Sep 15,2023
1 people found
this helpful
Quick reply, easy to approach , quality service. Highly recommended...
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“Very helpful, friendly and quick to respond. ......”

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Jul 03,2023
Minithumbup
Jemma
By: 'Katie'
Jul 03,2023
0 people found
this helpful
Very helpful, friendly and quick to respond. I would highly recommend....
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“Great experienceI have great experience with......”

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Jun 22,2023
Minithumbup
Jemma
By: 'Wafaa'
Jun 22,2023
0 people found
this helpful
Great experience I have great experience with equity residential the team are nice , supportive ,approachable and helpful, they are organized. I recommend equity to everyone...
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“Jemma was wonderful and very helpful througho......”

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May 23,2023
Minithumbup
Jemma
By: 'Josh'
May 23,2023
0 people found
this helpful
Jemma was wonderful and very helpful throughout the process, we are both very happy and felt very welcomed in our first place together...
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Was this helpful? Yes
By: Carolynn Ashcroft
May 24, 2023
View all comments (1)
Many Thanks for your comments. We are glad you are happy with the service you received particularly from Jemma ...

“Very helpful, friendly and efficient service.......”

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May 21,2023
Minithumbup
Jemma
By: 'Graham & Mia Boyce'
May 21,2023
0 people found
this helpful
Very helpful, friendly and efficient service. They made moving in to the property very easy and were always very helpful....
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“I've got a positive experience with Equity Re......”

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Apr 20,2023
Minithumbup
Jemma
By: 'Olena Hereha'
Apr 20,2023
0 people found
this helpful
I've got a positive experience with Equity Residential. The agent - Jemma was very customer oriented, supportive and responsive to all my questions and comments. The process went smoothly....
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“We were so impressed with the service we have......”

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Feb 09,2023
Minithumbup
By: 'Alison'
Feb 09,2023
0 people found
this helpful
We were so impressed with the service we have received from everyone at Equity. This made the process of moving very smooth which can be a very stressful time. The flat for my daughters is so lovely and absolutely perfect for them. Thank you everyone ...
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“Professional, pleasant, straight communicatin......”

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Feb 09,2023
Minithumbup
Carolynn
By: 'palmer'
Feb 09,2023
0 people found
this helpful
Professional, pleasant, straight communicating pro active and efficient. A pleasure to deal with. I have dealt with them for over 25 years....
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“Equity are excellent to deal with. They provi......”

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Nov 17,2022
Minithumbdown
By: 'Sarah'
Nov 17,2022
0 people found
this helpful
Equity are excellent to deal with. They provide a friendly, professional and reassuring service. Every staff member was helpful and made the process of renting smoother. Thank you!...
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“Be aware....”

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Aug 09,2022
Minithumbdown
Myles
By: 'Tina'
Aug 09,2022
0 people found
this helpful
I had a lot of problems with one of Equity’s electricians, Myles Evans. I found him to be a very controlling, manipulative individual who enjoys causing harm. I have reason to believe he has access to my flat and was letting himself in when ...
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“Wonderful Friendly Service...”

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Aug 02,2022
Minithumbup
Tom
By: 'Janette'
Aug 02,2022
0 people found
this helpful
Wonderful friendly service from start to finish. We really felt Tom made the effort to get to know us and what we were looking for and that it was important to him to match the right people with the right property. We were overjoyed to ...
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“My wife and I come from Hong Kong and we have......”

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Jun 24,2022
Minithumbup
Carolynn
By: 'Adrian'
Jun 24,2022
0 people found
this helpful
My wife and I come from Hong Kong and we have moved to UK recently. My English isn't well, Carolynn Ashcroft helped me a lot in getting things done smoothly. She handled my case with care and patient and she even translated the email into ...
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“They dealt with a my query or a repair job wi......”

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Feb 04,2021
Minithumbup
Tom
By: 'Emma'
Feb 04,2021
0 people found
this helpful
They dealt with a my query or a repair job with professionalism, care and speed. Nothing was too much for them to ensure me and my baby girl were safe and comfortable. Tom, Billy, Dan and the rest of the team are great, personable and ...
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“I’ve moved recently to England and I’ve been ......”

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Jan 20,2021
Minithumbup
Jessica
By: 'Saneesh mohammed'
Jan 20,2021
0 people found
this helpful
I’ve moved recently to England and I’ve been in a shared accommodation for three months. I works as a key worker in Nursing home. When I’ve contacted Jessica, she helped me a lot in getting the things done swiftly. They are ready ...
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“Untrustworthy people that will do anything to......”

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Aug 18,2020
Minithumbdown
By: 'Jack'
Aug 18,2020
5 people found
this helpful
Untrustworthy people that will do anything to make a pound out of a vulnerable customer it wouldn't surprise me if the first review on here from "Tom" is the owner of the company as his company are none for using fake reviews which I caught ...
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“Equity Eastbourne...”

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Jan 09,2020
Minithumbup
By: 'Thomas'
Jan 09,2020
0 people found
this helpful
Equity are for me the best letting agency in Eastbourne. Not only are they very quick and efficient but also provide a professional support throughout the period of tenancy. Plus the decor of their new premises at Cornfield Terrace is very tasty:). Thank you to ...
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“Excellent service...”

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May 24,2019
Minithumbup
Tom
By: 'Jill'
May 24,2019
0 people found
this helpful
Really good agents. Excellent service. Always get back to you. Sort thing efficiently and go beyond expectations. I would highly recommend them....
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Comment on agent fees
Fees were realistic- no issues.
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“We discovered Equity Residential some years ago . It was the ......”

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Apr 26,2016
Minithumbup
By: 'Michael'
Apr 26,2016
7 people found
this helpful
We discovered Equity Residential some years ago . It was the best move we ever made. The services Equity provide from finding a tenant , looking after both tenant and landlord and eventually taking care of the final report has been exemplary , way above any service we ...
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Comment on agent fees
Very reasonable , good value for money.
Was this helpful? Yes

“Having rented a property with another agent for 23yrs I ......”

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Apr 06,2016
Minithumbup
By: 'happy'
Apr 06,2016
6 people found
this helpful
Having rented a property with another agent for 23yrs I had suffered from bad conditions and no support or understanding at all from them . They were completely useless and unhelpful When I turned to Equity I found them to be very considerate and professional. I ...
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Comment on agent fees
No issues.
Was this helpful? Yes

“My experience with Equity Residential has always been positive. The ......”

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Mar 24,2016
Minithumbup
By: 'Speigal'
Mar 24,2016
5 people found
this helpful
My experience with Equity Residential has always been positive. The staff are all, from my experience, highly efficient and on the very few occasions I have to contact them with regard to a problem, it has been handled efficiently. In all other matters they are ...
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Comment on agent fees
Reasonable. I suppose, like many tenants, I am never happy having to pay lease renewal fees, not all do of course, but fees seem to be a fact of life.
Was this helpful? Yes

“My partner and I, are new to both Eastbourne and ......”

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Mar 04,2016
Minithumbup
By: 'Eamonn'
Mar 04,2016
6 people found
this helpful
My partner and I, are new to both Eastbourne and the rental market. We spent 6 weeks searching for a suitable property and spoke with the majority of letting agents in the area. Without exception we have found all the staff at Equity polite, helpful, courteous ...
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Comment on agent fees
Exceptionally good, very reasonably priced, clearly displayed and explained
Was this helpful? Yes

“We have been with Equity for 3 years and find the ......”

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Mar 04,2016
Minithumbup
By: 'Gavin'
Mar 04,2016
4 people found
this helpful
We have been with Equity for 3 years and find the agent to always get problems done for us and very good at communicating with us and giving us advise on what we can and can't do. We are very impressed with the service we get. ...
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Comment on agent fees
Very good service
Was this helpful? Yes

“My partner and I have rented a property through Equity ......”

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Mar 04,2016
Minithumbup
By: 'Matt'
Mar 04,2016
0 people found
this helpful
My partner and I have rented a property through Equity for the past 15 months and cannot fault the service that we have received from Dan and the team. Over our tenure in the property we've had a few maintenance issues which have always been addressed ...
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“I would strongly recommend that you don't let a property ......”

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Feb 26,2016
Minithumbdown
By: 'Tenant2016'
Feb 26,2016
3 people found
this helpful
I would strongly recommend that you don't let a property from this agent. The property rented from them wasn't checked or maintained for over 3 years. The paintwork was in a poor state when I moved in and they are now attempting to deduct money from ...
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Was this helpful? Yes
By: Daniel Clitheroe
Feb 26, 2016
View all comments (1)
Thank you for your review Jessame Bantock. I have checked back to see what maintenance you reported to us and what was done at your property. On 6/12/12 you reported that your boiler was cutting out. We arranged for an engineer to visit and fix this problem the next day. On 11/12/12 you reported that your drain was partially blocked. We arranged for the run to be cleared on 17/12/12 as a precaution. On 24/12/12 Christmas Eve you reported that your oven was not working. On 27/12/12 we changed the ...

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 03/01/2023, 1:52 PM by Thomas Clitheroe
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:52 PM 03/01/2023 by Thomas Clitheroe

Awards won by Equity Residential

Regional Awards won by Equity Residential

Individual Branch Awards

Eastbourne, BN21



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