We discovered Equity Residential some years ago . It was the best move we ever made. The services Equity provide from finding a tenant , looking after both tenant and landlord and eventually taking care of the final report has been exemplary , way above any service we have experienced from other agents.Their fees are very reasonable with no hidden costs Dan always replied straight away to anything concerning the property , organizing excellent workmen when needed at very competitive rates. The ... read full review
Having rented a property with another agent for 23yrs I had suffered from bad conditions and no support or understanding at all from them . They were completely useless and unhelpful
When I turned to Equity I found them to be very considerate and professional. I am treated respectfully by them and I have always had quick responses to any enquiries. The management take pride in their work and care about me as a person. This change has enabled me to be happy and feel comfortable.in my home. Th... read full review
My experience with Equity Residential has always been positive. The staff are all, from my experience, highly efficient and on the very few occasions I have to contact them with regard to a problem, it has been handled efficiently. In all other matters they are an exemplary company... read full review
Comment on agent fees
Reasonable. I suppose, like many tenants, I am never happy having to pay lease renewal fees, not all do of course, but fees seem to be a fact of life.
My partner and I, are new to both Eastbourne and the rental market. We spent 6 weeks searching for a suitable property and spoke with the majority of letting agents in the area. Without exception we have found all the staff at Equity polite, helpful, courteous and professional. I have met Dan a number of times at his office and at our flat and cannot fault his willingness to help, or his honesty and integrity. We have had the misfortune of having to deal with a number of things that have needed... read full review
Comment on agent fees
Exceptionally good, very reasonably priced, clearly displayed and explained
We have been with Equity for 3 years and find the agent to always get problems done for us and very good at communicating with us and giving us advise on what we can and can't do. We are very impressed with the service we get. Thank you very much equity!... read full review
My partner and I have rented a property through Equity for the past 15 months and cannot fault the service that we have received from Dan and the team.
Over our tenure in the property we've had a few maintenance issues which have always been addressed quickly and without dispute, with friendly, professional tradespeople dispatched to rectify.
Equity's fees are reasonable and the staff are always happy to help out. We are looking to buy a property shortly and have recently moved onto a roll... read full review
I would strongly recommend that you don't let a property from this agent. The property rented from them wasn't checked or maintained for over 3 years. The paintwork was in a poor state when I moved in and they are now attempting to deduct money from my deposit for cleaning that has already been done.
After I had been living in the property for 6 months the agent tried to charge me to renew my contract. It is a rolling AST contract, and there was no need to renew it. Just an excuse to charge mo... read full review
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Thank you for your review Jessame Bantock. I have checked back to see what maintenance you reported to us and what was done at your property. On 6/12/12 you reported that your boiler was cutting out. We arranged for an engineer to visit and fix this problem the next day. On 11/12/12 you reported that your drain was partially blocked. We arranged for the run to be cleared on 17/12/12 as a precaution. On 24/12/12 Christmas Eve you reported that your oven was not working. On 27/12/12 we changed the ...
5 Star Review
Branch: Eastbourne, 19 Gildredge Road
Services: Lettings (as a Landlord)
Rent PCM: £700 Would you recommend?: Yes
I cannot say enough positive things about Dan and his team at Equity. They have managed my rental property in Eastbourne for almost 6 years, and during that time I have been able to completely trust them to manage absolutely everything about the rental process. They are professional, reliable, friendly, they communicate really well and are always on hand to take care of whatever needs doing in a timely fashion. Their fees are very reasonable and if any maintenance is needed there is never a feel... read full review
Comment on agent fees
Fees are extremely reasonable, and competitive. I am more than happy with the fees charged. I have always felt I have had value for money. They are not a firm who simply sit back and do nothing for their fee. They are well worth the fee just for peace of mind that everything is in good hands.
They take care of maintenance projects at extremely reasonable prices. There is absolutely no feeling that I have ever been asked to pay over the odds for any jobs that have needed to be done.