Entwistle Green
3.1/5, 351 reviews
54% recommended
72% sales valuation accuracy
84% sales fee satisfaction

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Latest Reviews

 View all Reviews 351
1st Mar 2024
reviewed by 'Ian Atkinson'
“I had no problems and found the staff to be helpful and well-informed....”
22nd Feb 2024
reviewed by 'Ian'
“I went in with a handful of questions which were dealt with immediately by Rebecca and that's exactly what you ......”
30th Jan 2024
reviewed by 'Andrea'
“I had the five stars experience with Entwistle Green in Warrington. I moved into a city first time and they ......”
24th Jan 2024
reviewed by 'Paul'
“I have been very impressed by the professional service provided by Entwistle Greens letting team, Sam especially has been very ......”
8th Jan 2024
reviewed by 'Jamila Atif'
“Excellent customer service from Julie Winkler.Whenever I rang she has been really helpful and very nice and kind.I ......”
20th Dec 2023
reviewed by 'Gill'
“I have been with Entwistle Green lettings for many years as they have overseen the letting of my property. Sherry ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 72% 84% £55,000 £450,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 28 28 59 89 17 43 13 15 45
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Entwistle Green Branches (view all 49)
High Street Branch, CW9
Blackburn, BB1
Blackpool, FY1
Blackpool, FY4
Bolton, BL1
Bolton, BL1
Bolton BL1, BL1
Burnley, BB11

“EG were expensive but I didn't mind initially because I ......”

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Nov 14,2014
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By: 'Never'
Nov 14,2014
1 people found
this helpful
EG were expensive but I didn't mind initially because I assumed that the level of service would reflect this (how wrong was I!) the communication was diabolical (promised call back - never received) The terms of the contract were changed, I called them to ask ...
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What agent could do to change your mind?
Better communication, should of been more clear regarding further charges and changes to contract rather than referring me to the small print every time because it was clear that staff knowledge was clearly lacking and finally of some sort of service.
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Comment on agent fees
I found EG expensive but wouldn't of minded if the level of service had reflected it.
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“Stay well clear of entwistle green Blackburn,the manager Sophia ......”

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Nov 07,2014
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Sophia
By: 'Jonathan'
Nov 07,2014
1 people found
this helpful
Stay well clear of entwistle green Blackburn,the manager Sophia is very rude,and did nothing on the property we went for from start to finish,didn't turn up on day to give us keys and didn't get a tenants agreement or deposit guarantee ,and ...
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What agent could do to change your mind?
Been there from start to finish and communication skills which none have
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Comment on agent fees
Pathetic for what they do for you nothing
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“This company is without doubt the worst letting agents I ......”

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Nov 04,2014
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By: 'Lavery'
Nov 04,2014
1 people found
this helpful
This company is without doubt the worst letting agents I have ever dealt with. The majority of staff re offhand and the service from them is close to pathetic, I would NOT recommend them except perhaps to my worst enemy...
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What agent could do to change your mind?
They are NOT customer friendly and re inefficient in all aspects
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Comment on agent fees
Exhorbitant
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“I feel sorry for the person who listed his property ......”

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Oct 28,2014
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By: 'John'
Oct 28,2014
7 people found
this helpful
I feel sorry for the person who listed his property with them. We are cash buyers and have been trying for months to set up a viewing (we are coming from London). The seller has dropped the price because he thinks there is no interest. ...
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What agent could do to change your mind?
They need serious help in how to run a business. They are harming their clients
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“I felt I had to praise the hardwork and effort ......”

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Oct 28,2014
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Gemma
By: 'Philip'
Oct 28,2014
0 people found
this helpful
I felt I had to praise the hardwork and effort put in by the team at Entwistle Green, as I had used two agents previously and had no luck, very little viewings and no feedback. Steve the valuer came out, very professional and great at ...
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“The waiting time for repairs is absolutely shocking sometimes. The ......”

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Oct 15,2014
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By: 'alison'
Oct 15,2014
0 people found
this helpful
The waiting time for repairs is absolutely shocking sometimes. The staff are always argumentative and never take blame for anything even though they are in the wrong....
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What agent could do to change your mind?
They could be a lot more polite and try and accept some responsibility that there is no communication in the office between them all.
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“Helen kept us informed on a regular basis. She advised ......”

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Oct 09,2014
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Helen
By: 'Jennifer'
Oct 09,2014
0 people found
this helpful
Helen kept us informed on a regular basis. She advised us of a surveyor to use as we are not familiar with the area and she also chased our solicitor when we felt we weren't getting anywhere. She always returned our calls and we felt ...
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“Terrible lack of communication. The agent actually emailed me a ......”

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Oct 03,2014
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By: 'Mrs'
Oct 03,2014
8 people found
this helpful
Terrible lack of communication. The agent actually emailed me a link of the house that we were meant to be buying stating that is was "new to the market". This was when we were days away from completing. Apparently it was to "shake us up ...
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“What a turbulent 6 months with this awful company! Our vacant ......”

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Sep 15,2014
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By: 'Jbean'
Sep 15,2014
1 people found
this helpful
What a turbulent 6 months with this awful company! Our vacant property was apparently left in the "professional hands" of this Estate Agent. During which time...items where stolen from the property, our hallway was covered in Urine, someone broke the key in the barrel didn't ...
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What agent could do to change your mind?
Nothing they are awful and need shutting down!
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“I contacted Entwistle Green on behalf of my girlfriend, who ......”

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Sep 12,2014
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By: 'Steve16437'
Sep 12,2014
1 people found
this helpful
I contacted Entwistle Green on behalf of my girlfriend, who currently lives in Somerset, to arrange viewings for properties in Preston. I currently work away, which makes the whole process difficult and relies on good communication from the letting agents. It took me 2 phone calls ...
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What agent could do to change your mind?
If the agent behaved a little more professionally in the following areas: - Followed up and bothered to return phone calls. - Actually do what they claim to be able to do on the phone. - Communicate with their clients regarding appointments and basic things such as fees and T&C's Regarding the way they handled my complaint, they were very unapologetic and the young woman I spoke with on the phone felt personally insulted by my complaint, didn't apologise and blamed it on high numbers of applicants in the recent weeks. I fully understand that and I feel I was overly reasonable with them. As a client, the last thing I need is an obnoxious customer service agent refusing to admit fault or unwilling to remedy the problem.
Attached Filesnbsp;
Comment on agent fees
Entwistle Green's fees appear to change all the time. When I first spoke with someone, their fees were ‚£75.00 as a special offer in September, however the second time I spoke with someone she claimed that it was ‚£250.00 for the first applicant and ‚£75.00 per additional application.
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“Terrible service only care about the money not the tenant ......”

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Aug 22,2014
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By: 'marie'
Aug 22,2014
1 people found
this helpful
Terrible service only care about the money not the tenant even if you have an absent landlord never get back to you would never use ever again...
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“I was made assurances by Entwistle green about their sterling ......”

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Aug 22,2014
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Louise
By: 'Stay'
Aug 22,2014
2 people found
this helpful
I was made assurances by Entwistle green about their sterling services. Once I paid hem the £470.00 fee they changed their tune and refused to return any of my and husband calls. The property I rented was unsafe and when I complained nobody cared. I eventually ...
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What agent could do to change your mind?
Employ staff who don't lie, don't drink on the job and do what they get paid for instead of pretending to be 1980s business women.
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Comment on agent fees
Disgraceful. Other agents charge quarter of this and better service too. I got into debt to be lied to and nearly split up with my husband over the stress of it all.
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“Complete and utter waste of my time ! Called to check ......”

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Aug 18,2014
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By: 'Letdowninlondon'
Aug 18,2014
2 people found
this helpful
Complete and utter waste of my time ! Called to check viewings were still on just before leaving for our 4 hour journey to black pool only to be told ALL THREE properties had been withdrawn from the market !! Why no courtesy call ? Unprofessionalism at its best ...
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“The team were helpful when I rang into the office ......”

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Aug 05,2014
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By: 'Wendy'
Aug 05,2014
0 people found
this helpful
The team were helpful when I rang into the office and I felt that they acted professionally in the selling of my property. The lady who came to prepare the contract / take photo's was extremely helpful, very professional and gave me confidence in using Entwistle ...
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Comment on agent fees
Reasonably competitive.
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“Dealing with Helen is an excellent experience. I have complete ......”

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Aug 04,2014
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Helen
By: 'Abdul'
Aug 04,2014
0 people found
this helpful
Dealing with Helen is an excellent experience. I have complete confidence in her supervision of a purchase/sale and know that I am always in the picture. I have purchased 3 properties now though Helen and know that I will continue to purchase more from her....
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Comment on agent fees
n/a
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“The worst service providing company (never mind Lettings Agency) I ......”

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Jul 07,2014
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By: 'adav72'
Jul 07,2014
0 people found
this helpful
The worst service providing company (never mind Lettings Agency) I have ever encountered. Their idea of service provision is as follows: 1. Promise to do a significant list of things as requested by the customer 2. Take your money. 3. Don't do any of the jobs requested 4. Ignore ...
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What agent could do to change your mind?
Fulfilled their obligation to make the property good prior to tenancy. Taken responsibility for their many errors
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Comment on agent fees
I reluctantly terminated my agreement due to the appalling service and had to pay an extortionate ‚£360 re-marketing fee just for them to re-post a property on Rightmove.
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“WE rented a house from Entwhistle Green and we have ......”

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Jul 02,2014
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By: 'Darren'
Jul 02,2014
1 people found
this helpful
WE rented a house from Entwhistle Green and we have had a terrible experience. So many problems with the property including damp patches. Mould in the bedroom. Non working hot tap in the bathroom . After excessive phone calls and letter writing nothing was done to ...
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“Had an absolutely terrible experience with this agency, house I ......”

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Jun 24,2014
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Malcolm
By: 'Adele'
Jun 24,2014
0 people found
this helpful
Had an absolutely terrible experience with this agency, house I rented had a loads of mice running round the floorboards and coming I to kitchen/living room every night, rang age bevy said there was nothing they could do, advises to get an exterminator out ...
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“This agent is worse than useless, I put my property ......”

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Jun 20,2014
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By: 'Dave'
Jun 20,2014
1 people found
this helpful
This agent is worse than useless, I put my property on the market with them 2 years ago while I worked away, in that time they only arranged 2 viewings they did not effectively market or advertise the property. On my return home I was surprised by ...
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What agent could do to change your mind?
The agent should of marketed and advertised the property they should of done what they offered to do when I withdrew the property
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“I viewed a property on Rightmove that was described as ......”

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Jun 19,2014
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By: 'Cookie'
Jun 19,2014
1 people found
this helpful
I viewed a property on Rightmove that was described as having a gas hob, a garage, finished to a high standard and when viewed, had none of these. I have since found out from the neighbour, the previous tenants experienced similar issues and moved out. ...
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“We saw a house on the market with Entwistle Green ......”

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Jun 10,2014
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Helen
By: 'Lauren'
Jun 10,2014
0 people found
this helpful
We saw a house on the market with Entwistle Green and were pleased to be able to book a viewing with little notice. Helen was friendly and efficient throughout the buying process and her professional approach ensured the purchase went through quickly without any hiccups. ...
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“Entwistle Green were one of three agents who priced my ......”

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Jun 06,2014
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Amanda
By: 'Mrs'
Jun 06,2014
0 people found
this helpful
Entwistle Green were one of three agents who priced my property. Amanda explained everything to me in detail, unlike agents from other estate agents. She was clear on pricing and what I could expect from them to market my house. My property went online straight ...
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“the agents , hilarie, james and kevin were absolutely superb. they ......”

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Jun 06,2014
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Hilarie
By: 'chris'
Jun 06,2014
0 people found
this helpful
the agents , hilarie, james and kevin were absolutely superb. they really cared about me and my house, and did their utmost to find a suitable buyer for me and offer me sound and personal advice. they were always willing and cheerful and prepared to go ...
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“secured a viewing in Newton-le-Willows and was told I was ......”

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May 26,2014
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By: 'Frank'
May 26,2014
6 people found
this helpful
secured a viewing in Newton-le-Willows and was told I was the first of three appointments to view the property. I booked my train Tickets from London and travelled up at a cost of over £100 and arrived at the property whereby I had been told Hanna ...
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What agent could do to change your mind?
The branch manager really needs an internal investigation into the practice of its agents.
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“The Marketing Advisor had carried out extensive research of the ......”

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May 18,2014
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Amanda
By: 'Sheila'
May 18,2014
0 people found
this helpful
The Marketing Advisor had carried out extensive research of the surrounding area on similar properties to support the price at which we were advised to market the property. She gave an honest report thus enabling a quick sale and completion using the Crystal Package. Also ...
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“As a landlord I've had a lot of problems with ......”

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May 10,2014
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By: 'Landlord'
May 10,2014
0 people found
this helpful
As a landlord I've had a lot of problems with this firm. They took over the small local firm I had used and trusted and promised to improve what was already a good service - so I stayed with them. Their communication is very poor ...
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What agent could do to change your mind?
Clear and effective communication with one point of contact. Fair and transparent fees and charging. Regular inspections and reports.
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“The best service I have ever had in re-mortgaging properties. ......”

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May 08,2014
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Kevin
By: 'Eileen'
May 08,2014
0 people found
this helpful
The best service I have ever had in re-mortgaging properties. Kevin was courteous, efficient and found what suited my needs, rather than selling me something that would possibly have benefitted him more. I cannot recommend him highly enough. James & Hilarie have also been fantastic with ...
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“Terrible.We arranged a viewing with this property as we ......”

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Apr 27,2014
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By: 'A'
Apr 27,2014
1 people found
this helpful
Terrible. We arranged a viewing with this property as we were contacted by the agent and told we were first to view this house, it had not been advertised online yet. We were due to view the following day, to then be told they had ...
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What agent could do to change your mind?
They could have arranged the other viewers to view the property AFTER our viewing time, which I believe is normal practise for a letting agent.
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“Our property was under development when viewed and we were ......”

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Apr 04,2014
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Leanne
By: 'Rippedoffbyentwistlegreen'
Apr 04,2014
0 people found
this helpful
Our property was under development when viewed and we were assured that it was to be completed to a high standard. Upon moving in to the property, there was missing glass from the porch door, carrier bags filling holes in the front door. Holes in ...
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What agent could do to change your mind?
They need to charge less. They need to ensure that when they say they are going to do something, they do it, or let you know they are trying! They need to learn how to be punctual and customer focused.
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“Highly recommended!!! Excellent customer service throughout and the team managed ......”

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Mar 27,2014
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By: 'Delighted'
Mar 27,2014
0 people found
this helpful
Highly recommended!!! Excellent customer service throughout and the team managed to find me an excellent tenant within 24 hours if my house being on the market! They also kept me updated throughout and the communication between members of the team was excellent! Would really recommend to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:22 PM 23/04/2015 by allAgents

Awards won by Entwistle Green

Regional Awards won by Entwistle Green

Individual Branch Awards

Bury, BL9



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