The UK's Largest Customer Review Website for the Property Industry
Empire estates
2.6/5, 13 Reviews
40% Recommended
100% letting valuation accuracy
75% letting fee satisfaction
Empire Estates an independent estate agent offering both commercial and residential property services to cater for your every need. With Empire Estates you are guaranteed a personal service that is both friendly and professional.
Latest Reviews
Salem abedo
Matteo Manfrellotti
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 75.00% | £1,675 | £2,600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 3 | 5 | 2 | 0 | 0 | 0 | 0 | 3 |
Address
Empire estates
12 High Road, London, Greater London
NW10 2QG
020 8459 2600
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Empire estates Branches (View All 3)
Pay to get in !! Pray to get ...
Share On : 
1 Star Review
By : 'Jose'
Branch : Willesden Lettings, 12 High Road
Services : Letting (As a Tenant)
Rent PCM : £1900
Would you recommend ? : No
Postcode : NW2
13 Dec 2023
People found this helpful0
Pay to get in !! Pray to get out !! Worse agency in UK They are diabolically bad in all aspects !!! AVOID!!! AVOID!!! ... Read Full Review
Comments (0)Was this helpful?:
Disgrace ...
Share On :
1 Star Review
By : 'Liam'
Branch : Willesden Lettings, 12 High Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW10
13 Sept 2023
People found this helpful1
Disgrace The estate agents are very unprofessional. They have tried to increase my rent fro £600pcm to £859 pcm. They have also tried to charge additional fees which were not legal after I had left the property. If you face any additional fees, my advice is to kick back and ... Read Full Review
Comments (0)Was this helpful?:
Brilliant services and very ...
Share On :
5 Star Review
By : 'Salem'
Branch : Willesden Lettings, 12 High Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW2
18 Aug 2023
People found this helpful0
Brilliant services and very professional . Well recommended. Call were always answered on ... Read Full Review
Comments (0)Was this helpful?:
the wrost experience ...
Share On :
1 Star Review
By : 'Matteo'
Branch : Willesden Lettings, 12 High Road
Services : Property Management (They manage our estate)
Would you recommend ? : No
Postcode : E1
16 Aug 2022
People found this helpful1
the wrost experience ever that's why l don't like agency and I didn't trust em. On our last day,becuase the new occupants they wanted stay there asap they didnt give us any time to clean the house(it was not even dirty) in our plan we were goin to call an agency to clean ... Read Full Review
Comments (0)Was this helpful?:
Detailed market study and ...
Share On :
5 Star Review
By : 'Great'
Branch : Willesden Lettings, 12 High Road
Services : Sales (As a Vendor)
Sold price : £550000
Would you recommend ? : Yes
Postcode : NW10
6 Feb 2019
People found this helpful3
Empire Estates has managed my family property for over 15 years with great service, attention to detail and has been efficient in fixing any issues that emerge with the home. My Managers, Kashif and Ishrat truly care about their clients and always treated us as family with utmost attention to our ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Really good estate agency. ...
Share On :
5 Star Review
By : 'ROSE'
Branch : Willesden Lettings, 12 High Road
Services : Letting (As a Tenant)
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : NW2
10 Apr 2018
People found this helpful6
I recommend them. Really professional and hard working people. Ionly have positive things to say. They are the best agency in the world ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I really don't have time ...
Share On :
1 Star Review
By : 'NeverAgain'
Branch : Willesden Lettings, 12 High Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW2
5 Nov 2017
People found this helpful2
I really don't have time to be moving but doing so because I refuse to deal with empire estate any longer. They are very quick to make contact when they need you to sign a paper but do not know nor care you exist when there is a problem in the property. They have lied in my face multiple of ... Read Full Review
Comments (0)Was this helpful?:
worst estate agents ever..no ...
Share On :
1 Star Review
By : 'GU'
Branch : Willesden Lettings, 12 High Road
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : NW2
2 Nov 2017
People found this helpful2
worst estate agents ever..no communication or support after contract is signed... without heating for month ...will be moving out asap, please avoid them at any cost. not worth single ... Read Full Review
Comments (0)Was this helpful?:
they don't care about tenants ...
Share On :
1 Star Review
By : 'ada'
Branch : Willesden Lettings, 12 High Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : NW10
24 Aug 2017
People found this helpful0
they don't care about tenants at all,only care about money once they get money and documents don't care anymore about tenants,on viewing they saying this stays this stays and when I moved in flat was almost empty, unbelievable liars people don't use this agency at the beginning they say all stuff ... Read Full Review
Comments on Agent Fees
bad
Comments (0)Was this helpful?:
They are friendly, a nice ...
Share On :
5 Star Review
By : 'GuiseppeDiMatteo'
Branch : Willesden Lettings, 12 High Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW2
20 Oct 2016
People found this helpful8
They are friendly, a nice team, always contactable, very responsive to any maintenance requests. Good, Good, Good 10+ Stars!. I reccomend ... Read Full Review
Comments on Agent Fees
Fees are reasonable, they dont charge the tenants on renewals
Comments (0)Was this helpful?:
I would advise anyone to stay ...
Share On :
1 Star Review
By : 'Jenny'
Branch : Willesden Sales, 19 High Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW2
12 Sept 2013
People found this helpful2
I would advise anyone to stay well clear of this estate agent! They are incapable of sticking to their word, they promised that we would be able to move in to the property on the 9th this has gone back and back for a number of reasons that held no bearing. This has cost us a lot of money. They ... Read Full Review
What agent could do to change your mind?
The agent could have been polite and included me in basic information rather than ignoring my emails or replying selectively without addressing my worries. The agent could have stuck to their word and agreements (that were made in writing) The agent could have avoided committing illegal actions by notifying the tenants when visits were made an providing the landlords details
Comments (0)Was this helpful?:
they sold my house, it was on ...
Share On :
1 Star Review
By : 'tommygillroy'
Branch : Willesden Sales, 19 High Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : NW10
10 Dec 2012
People found this helpful8
they sold my house, it was on with camerons stiff and others, they all struggled to even get viewers, exept empire, the had a few viewers and in the end they sold ... Read Full Review
Comments (0)Was this helpful?:
Dealing with empire was an ...
Share On :
1 Star Review
By : 'Displeased'
Branch : Willesden Sales, 19 High Road
Services : Letting (As a Tenant)
Would you recommend ? : No
8 Aug 2012
People found this helpful4
Dealing with empire was an incredibly horrendous letting experience. During my 9 months living at one of their properties, we had mice, constant mold, the shower wall fell through, constant problems with hot water and plumbing. Empire would always say they would contact the landlord, but unless I ... Read Full Review
Comments (0)Was this helpful?:
1 - 13 of 13 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
