Empire Chase Limited
4.9/5, 225 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
We are an upmarket real estate agency with a large portfolio of brand new apartments and finer homes in Harrow, Wembley and surrounding areas.Our expertise in the property market covers build to rent, PRS, bulk lettings, sales, property management, block management, asset management and interior designing. We provide comprehensive ... show more We are an upmarket real estate agency with a large portfolio of brand new apartments and finer homes in Harrow, Wembley and surrounding areas.

Our expertise in the property market covers build to rent, PRS, bulk lettings, sales, property management, block management, asset management and interior designing.

We provide comprehensive services to corporate landlords, buy-to-let individual landlords, tenants and property buyers.
Empire Chase: Estate Agent in London, UK, Specialise in properties for Sale, Rentals and New Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £25,000 £490,000
Lettings 96% 98% £850 £2,270
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 156 2 2 0 1 0 16 0
Areas covered
  • HA1
  • HA4
  • HA2
  • HA3
  • HA5
  • HA7
  • HA8
  • HA9
  • HA0
  • NW9
  • NW10
Address

14 Peterborough Road
Harrow
Greater London
HA1 2BQ
0208 4227722

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties

No Properties

“Everything went smooth from property viewing till moving in.No ......”

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Aug 24,2017
Minithumbup
Naz
By: 'Neeta'
Aug 24,2017
0 people found
this helpful
Everything went smooth from property viewing till moving in.No hidden fees.Everything was as per the committed. Overall satisfied with the service...
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Good
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“The staff is very helpful, 'on the ball' and accommodating. ......”

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Aug 24,2017
Minithumbup
Naz
By: 'Maaike'
Aug 24,2017
0 people found
this helpful
The staff is very helpful, 'on the ball' and accommodating. Communication is good with proactive phone calls. Paper work is clear and on time....
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Comment on agent fees
Fair
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“anika and naz have been exceptionally helpful at letting numerous ......”

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Aug 24,2017
Minithumbup
Naz
By: 'Neil'
Aug 24,2017
0 people found
this helpful
anika and naz have been exceptionally helpful at letting numerous properties for me . great customers service and I have no issue recommending them and using them over and over again....
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Comment on agent fees
good competitive fees and they have great photos . ultimately you get what you pay for but empire chase offer the great customer service and keep you well informed at all stages.
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“Anika is very professional in every way,she is very ......”

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Aug 24,2017
Minithumbup
By: 'Reshma and John'
Aug 24,2017
0 people found
this helpful
Anika is very professional in every way,she is very friendly and helpful.she helped us throughout the process in renting property....
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Good
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“The staff were friendly, efficient and showed good customer service. ......”

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Aug 24,2017
Minithumbup
Naz
By: 'Robert'
Aug 24,2017
0 people found
this helpful
The staff were friendly, efficient and showed good customer service. Also showed flexibility and understanding. Would recommend to others. Transaction was smooth....
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Comment on agent fees
Fees were high and discretion could be used for not charging for inventory by the agent doing it themselves instead of using a private company. Also 6 weeks deposit is alot to pay upfront where most agents normally take 1 month.
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“Anika is very professional and polite and work in an ......”

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Aug 23,2017
Minithumbup
By: 'Thibault'
Aug 23,2017
0 people found
this helpful
Anika is very professional and polite and work in an extremely effective way without hurting the quality of the service...
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“Really happy with the way Anika handled my query from ......”

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Aug 23,2017
Minithumbup
By: 'Mohan'
Aug 23,2017
0 people found
this helpful
Really happy with the way Anika handled my query from first point of contact all the way through to helping me securing my ideal flat. She is always willing to help out, ensures her clients get a good deal....
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Comment on agent fees
Good
Was this helpful? Yes

“Naz helped me to settle in when I moved into ......”

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Jun 27,2017
Minithumbup
Naz
By: 'Sachin'
Jun 27,2017
0 people found
this helpful
Naz helped me to settle in when I moved into my rented apartment last year. Whenever I had any issues to be sorted out at my place he did that quickly and in a professional manner. When it was time for me to move out ...
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Comment on agent fees
They are good from a fees perspective.
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“I was very well taken care of throughout the process, ......”

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Jun 25,2017
Minithumbup
Naz
By: 'pedro'
Jun 25,2017
0 people found
this helpful
I was very well taken care of throughout the process, everything was very well conducted, and there was no problem. And I will recommend it to my friends...
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Comment on agent fees
they are the best
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“I have had the pleasure of having Naz as my ......”

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Jun 19,2017
Minithumbup
Naz
By: 'Amazing agent'
Jun 19,2017
0 people found
this helpful
I have had the pleasure of having Naz as my estate agent over the past 3 years. I've never had such a dedicated agent who cares for his tenants... whenever I had any issue or problem it was solved in 24 hours and his communication was excellent. ...
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Comment on agent fees
Good
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“We were so fortunate to have found Naz Nizar ( Empire ......”

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Jun 17,2017
Minithumbup
Naz
By: 'Daniella & Alessandro De Maria'
Jun 17,2017
0 people found
this helpful
We were so fortunate to have found Naz Nizar ( Empire Chase ) when we moved to our flat . As our agent, he helped us find the right house in the right neighborhood for the right price. He was patient and very kind with us. We now ...
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good
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“This is our second home with Empire Chase; Naz was ......”

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Jun 09,2017
Minithumbup
Naz
Naz
By: 'Rodney Gonsalves'
Jun 09,2017
0 people found
this helpful
This is our second home with Empire Chase; Naz was a shining star in our entire moving process. For me, I thought finding the house would be the most stressful part of the process, but Naz was incredible and we are very happy with the ...
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Comment on agent fees
good
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“Anika was extremely kind and professional. She was always friendly ......”

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May 19,2017
Minithumbup
By: 'Marco'
May 19,2017
0 people found
this helpful
Anika was extremely kind and professional. She was always friendly and approachable, and she answered all the question I might have promptly. The service I received was always on point. Working with Anika - and Empire Chase, has been a pleasure and I will gladly ...
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Comment on agent fees
Competitive feeds
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“Professional, polite, honest and efficient. Very happy with the service ......”

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May 07,2017
Minithumbup
Naz
By: 'RK'
May 07,2017
0 people found
this helpful
Professional, polite, honest and efficient. Very happy with the service received. They always took my calls and ensured everything ran smoothly. They took calls and viewings outside of normal hours and went that extra mile to ensure a successful outcome. My tenants also commented on ...
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Comment on agent fees
Competitive fees.
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“Anika was extremely helpful when I relocated to London. She ......”

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Apr 25,2017
Minithumbup
By: 'James'
Apr 25,2017
0 people found
this helpful
Anika was extremely helpful when I relocated to London. She was very professional and answered any questions we had (even after working hours). She was always friendly and approachable. It gave me a great sense of trust in the manner in which she dealt with ...
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Comment on agent fees
Fortunately there were no agent fees attached to put agreement which was great.
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“Empire Chase delivers what they profess.Their sales & lettings valuation ......”

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Feb 09,2017
Minithumbup
Naz
By: 'Glen Albert'
Feb 09,2017
0 people found
this helpful
Empire Chase delivers what they profess. Their sales & lettings valuation is sound, they have let & sold a number of units in a short period of time. They are reliable and most importantly trust worthy agents. They put clients interests ahead of their own which is ...
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Comment on agent fees
Good
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“After staying in the apartment for 22 months and leasing agreement ......”

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Jan 09,2017
Minithumbdown
By: 'Soma'
Jan 09,2017
0 people found
this helpful
After staying in the apartment for 22 months and leasing agreement was about to complete in next 2 months, it was a struggle for me to get the security deposit back. I have talked with many of my friends in UK and they never had these kind ...
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Was this helpful? Yes
By: naz
Jan 09, 2017
View all comments (1)
Hi Soma I am sorry you feel this way. As per the tenancy contract you were required to serve a 2 months notice if you wanted to terminate the contract before it expires. You served the 2 months notice on the 18th October 2016 which means you are required to pay rent until the 17th December 2016. We agreed, if we find a tenant who can move in earlier then you can move out earlier. But unfortunately we didn't find a tenant which means you are responsible to pay the rent till the 17th ...

“Excellent service , very efficient and always a pleasure to deal ......”

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Dec 16,2016
Minithumbup
Naz
By: 'Ami Patel :- Bradstowe house'
Dec 16,2016
0 people found
this helpful
Excellent service , very efficient and always a pleasure to deal with. They are very catering to both to landlord and tenants...
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Comment on agent fees
good
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“fantastic service and very helpful. would definitely recommend to others. ......”

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Dec 14,2016
Minithumbup
Naz
By: 'pav'
Dec 14,2016
0 people found
this helpful
fantastic service and very helpful. would definitely recommend to others. he did exactly what he said he would and in a timely manner...
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Comment on agent fees
good
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“Very good to deal with both professional in there jobs ......”

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Nov 05,2016
Minithumbup
Rasheda
Naz
By: 'Doreen'
Nov 05,2016
0 people found
this helpful
Very good to deal with both professional in there jobs are allways very helpful and will get any issues sorted straight awAy...
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“After a number of unimpressive experiences with different agents as ......”

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Nov 04,2016
Minithumbup
Naz
By: 'Grateful customer'
Nov 04,2016
0 people found
this helpful
After a number of unimpressive experiences with different agents as I looked for a rental it was absolute bliss to come upon Naz and Empire Chase. Not only have they met my requirements, they have been responsive when problems have cropped up. I cannot praise ...
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Comment on agent fees
No comment
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“Its really great feeling to have empire chase as my ......”

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Nov 02,2016
Minithumbup
Naz
By: 'Dipanjan Nandi'
Nov 02,2016
0 people found
this helpful
Its really great feeling to have empire chase as my letting agent. They are very helpful, specially Anika Vaghela. I have started my deal while talking with anika and she helped me in every possible way to get a perfect house for me, Even when ...
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Comment on agent fees
They took total £ 258 including inventory charge. I think it is on a bit higher side. They can think to reduce their charge a bit so that they can get more clients.
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“I am overall very pleased with this company and its ......”

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Oct 30,2016
Minithumbup
Naz
By: 'Flami'
Oct 30,2016
0 people found
this helpful
I am overall very pleased with this company and its agents, the service was friendly and professional. When we moved out they made it that much easier for us (unlike other agencies), and got our deposit back quickly and with no fuss....
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Comment on agent fees
Agent fees are very reasonable.
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“It has been an absolute pleasure dealing with Anika and ......”

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Oct 30,2016
Minithumbup
Naz
By: 'Trishit'
Oct 30,2016
1 people found
this helpful
It has been an absolute pleasure dealing with Anika and Naz. Great professionalism and focus on customer experience. Anika, in particular has always been prompt and precise while responding to any queries or clarification. The best part is their willingness and action to walk the ...
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“The most helpful agent that answers to every question and ......”

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Oct 24,2016
Minithumbup
By: 'Iman'
Oct 24,2016
0 people found
this helpful
The most helpful agent that answers to every question and is there through every step of the way until the signing of the contracts. So friendly and understanding....
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Comment on agent fees
Good
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“Profesional helpful Staff. I was really satisfied I can reccomend ......”

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Oct 23,2016
Minithumbup
Naz
By: 'Tomasz'
Oct 23,2016
0 people found
this helpful
Profesional helpful Staff. I was really satisfied I can reccomend them to any person who look for Nice modern flat or house. Thank you so much....
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Comment on agent fees
Everything was balanced I was really impressed.
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“Anika has been really helpful and informative. She has been ......”

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Oct 19,2016
Minithumbup
By: 'Bibek'
Oct 19,2016
2 people found
this helpful
Anika has been really helpful and informative. She has been very efficient when processing our application. Any questions we have,she is always ready to answer them. She also helped us out by allowing us to negotiate the fees. She is a real asset to ...
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Comment on agent fees
Anika was very kind and generous as she waivered fees for me and my mother. We really appreciated this gesture of goodwill.
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“We were most pleased with our recent letting using Anika ......”

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Oct 19,2016
Minithumbup
By: 'J.Houston'
Oct 19,2016
0 people found
this helpful
We were most pleased with our recent letting using Anika Vaghela and Empire Chase. We received excellent communication throughout proceedings from Anika which allowed a stress-free experience. Would happily use again....
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“I have been dealing with Anika since we decided that ......”

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Oct 18,2016
Minithumbup
By: 'PAM'
Oct 18,2016
0 people found
this helpful
I have been dealing with Anika since we decided that we wanted to rent the flat. She was replying to my emails very fast and she was always very helpful and friendly....
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“Naz was always helpful with us and I would definetely ......”

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Sep 22,2016
Minithumbup
Naz
By: 'Fabio'
Sep 22,2016
0 people found
this helpful
Naz was always helpful with us and I would definetely recomend Empire Chase for my friends and for anyone searching for good modern flats in London....
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Comment on agent fees
Good agents fees
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Tenant Fees

NO ADMIN FEE

Tenancy Information

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Empire Chase Estate Agent 'The Agent')
Holding Deposit:1 week's rent
Deposit:5 weeks' rent

During the tenancy (payable to the Agent)

For English properties:

Changes to the tenancy agreement: None
Payment of interest for the late payment of rent at a rate of 3%
Charge for the reasonably incurred costs for the loss of keys/security devices: £70 labour plus the key cost and any cost related to a fob
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection

Empire Chase Estate Agentis a member of Safe Agents Client Money Protection (Previously know as NALS) which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme.
Last updated at 19/07/2019, 11:12 AM by The management
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the below contact details.

The Manager,
Empire Chase,
14 Peterborough Road,
Harrow,
HA1 2BQ
Tel 0208 4227722

We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.

If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk
Last updated at 11:58 AM 01/10/2018 by Naz Nizar

Awards won by Empire Chase Limited

Individual Branch Awards

Harrow, HA1


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Empire Chase Limited