Empire Chase Limited
4.9/5, 204 reviews
100% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
97% lettings fee satisfaction
We are an upmarket real estate agency with a large portfolio of brand new apartments and finer homes in Harrow, Wembley and surrounding areas.Our expertise in the property market covers build to rent, PRS, bulk lettings, sales, property management, block management, asset management and interior designing. We provide comprehensive ... show more We are an upmarket real estate agency with a large portfolio of brand new apartments and finer homes in Harrow, Wembley and surrounding areas.

Our expertise in the property market covers build to rent, PRS, bulk lettings, sales, property management, block management, asset management and interior designing.

We provide comprehensive services to corporate landlords, buy-to-let individual landlords, tenants and property buyers.
Empire Chase: Estate Agent in London, UK, Specialise in properties for Sale, Rentals and New Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £25,000 £490,000
Lettings 96% 97% £850 £2,270
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 137 1 2 0 1 0 15 0
Areas covered
  • HA1
  • HA4
  • HA2
  • HA3
  • HA5
  • HA7
  • HA8
  • HA9
  • HA0
  • NW9
  • NW10
Address

14 Peterborough Road
Harrow
Greater London
HA1 2BQ
0208 4227722

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties

No Properties

“Empire chase is a great estate agent. From the get ......”

Share on :
Aug 29,2017
Minithumbup
By: 'Nid27'
Aug 29,2017
0 people found
this helpful
Empire chase is a great estate agent. From the get go the process of finding a house to the referencing and inventory the staff has been extremely helpful, friendly and pleasant. They are prompt with replying to e-mails and queries and are extremely easy to ...
read full review
Comment on agent fees
The agency fees are good.
Was this helpful? Yes

“Great service end to end....keep up the great job !!......”

Share on :
Aug 29,2017
Minithumbup
Naz
By: 'Andy'
Aug 29,2017
0 people found
this helpful
Great service end to end....keep up the great job !! The only glitch being the inspection report, for which i paid for, has still not reached me yet. I will have to follow up with the inspection agency to get that sorted out....
read full review
Was this helpful? Yes

“Very profesional and supportive,every single time that i had ......”

Share on :
Aug 29,2017
Minithumbup
Naz
By: 'Alex'
Aug 29,2017
0 people found
this helpful
Very profesional and supportive,every single time that i had an issue it was solved,they make sure everything it's done....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Naz is friendly and always approachable. He knows your case ......”

Share on :
Aug 29,2017
Minithumbup
Naz
By: 'Dr Kawsar'
Aug 29,2017
0 people found
this helpful
Naz is friendly and always approachable. He knows your case very well and takes interest. . He is always determined to complete his task successfully and quite convincing....
read full review
Comment on agent fees
Cheater than other agents in three area
Was this helpful? Yes

“I'm satisfied, because they have always helped me throughout the ......”

Share on :
Aug 26,2017
Minithumbup
Naz
By: 'Pedro Claudio'
Aug 26,2017
0 people found
this helpful
I'm satisfied, because they have always helped me throughout the whole process of renting the flat. My problems have also always been delt with efficiently and promptly....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Reliable, efficient with great clear communication. Naz was our letting ......”

Share on :
Aug 25,2017
Minithumbup
Naz
By: 'James'
Aug 25,2017
0 people found
this helpful
Reliable, efficient with great clear communication. Naz was our letting agent for 2 years and we cannot fault his service in anyway. He goes above and beyond what is expected and makes the whole process of renting easy and flawless. I would highly recommend Naz and ...
read full review
Comment on agent fees
Good in comparison to other letting agents.
Was this helpful? Yes

“Good presentation of the house and clean during the explanation.......”

Share on :
Aug 24,2017
Minithumbup
Naz
By: 'Cosimo'
Aug 24,2017
0 people found
this helpful
Good presentation of the house and clean during the explanation. Agency fees no exaggerated like most of the Estate Agency...
read full review
Was this helpful? Yes

“Anika was really professional during all transaction and fully available. ......”

Share on :
Aug 24,2017
Minithumbup
Naz
By: 'Federica'
Aug 24,2017
0 people found
this helpful
Anika was really professional during all transaction and fully available. They keep in contact with us and Naz was always there to support too. Only delay was on contract and landlord details after we moved in we had to wait a bit to receive it ...
read full review
Comment on agent fees
Agent's fee were at a normal price and agency is there for support and did an accurate inventory.
Was this helpful? Yes

“Anika is always available when we need information or request ......”

Share on :
Aug 24,2017
Minithumbup
By: 'Marie-Charlotte'
Aug 24,2017
0 people found
this helpful
Anika is always available when we need information or request something. She is very professional and efficient, as well as polite. It's a pleasure to deal with her....
read full review
Comment on agent fees
Good.
Was this helpful? Yes

“Everything went smooth from property viewing till moving in.No ......”

Share on :
Aug 24,2017
Minithumbup
Naz
By: 'Neeta'
Aug 24,2017
0 people found
this helpful
Everything went smooth from property viewing till moving in.No hidden fees.Everything was as per the committed. Overall satisfied with the service...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“The staff is very helpful, 'on the ball' and accommodating. ......”

Share on :
Aug 24,2017
Minithumbup
Naz
By: 'Maaike'
Aug 24,2017
0 people found
this helpful
The staff is very helpful, 'on the ball' and accommodating. Communication is good with proactive phone calls. Paper work is clear and on time....
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“anika and naz have been exceptionally helpful at letting numerous ......”

Share on :
Aug 24,2017
Minithumbup
Naz
By: 'Neil'
Aug 24,2017
0 people found
this helpful
anika and naz have been exceptionally helpful at letting numerous properties for me . great customers service and I have no issue recommending them and using them over and over again....
read full review
Comment on agent fees
good competitive fees and they have great photos . ultimately you get what you pay for but empire chase offer the great customer service and keep you well informed at all stages.
Was this helpful? Yes

“Anika is very professional in every way,she is very ......”

Share on :
Aug 24,2017
Minithumbup
By: 'Reshma and John'
Aug 24,2017
0 people found
this helpful
Anika is very professional in every way,she is very friendly and helpful.she helped us throughout the process in renting property....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“The staff were friendly, efficient and showed good customer service. ......”

Share on :
Aug 24,2017
Minithumbup
Naz
By: 'Robert'
Aug 24,2017
0 people found
this helpful
The staff were friendly, efficient and showed good customer service. Also showed flexibility and understanding. Would recommend to others. Transaction was smooth....
read full review
Comment on agent fees
Fees were high and discretion could be used for not charging for inventory by the agent doing it themselves instead of using a private company. Also 6 weeks deposit is alot to pay upfront where most agents normally take 1 month.
Was this helpful? Yes

“Anika is very professional and polite and work in an ......”

Share on :
Aug 23,2017
Minithumbup
By: 'Thibault'
Aug 23,2017
0 people found
this helpful
Anika is very professional and polite and work in an extremely effective way without hurting the quality of the service...
read full review
Was this helpful? Yes

“Really happy with the way Anika handled my query from ......”

Share on :
Aug 23,2017
Minithumbup
By: 'Mohan'
Aug 23,2017
0 people found
this helpful
Really happy with the way Anika handled my query from first point of contact all the way through to helping me securing my ideal flat. She is always willing to help out, ensures her clients get a good deal....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Naz helped me to settle in when I moved into ......”

Share on :
Jun 27,2017
Minithumbup
Naz
By: 'Sachin'
Jun 27,2017
0 people found
this helpful
Naz helped me to settle in when I moved into my rented apartment last year. Whenever I had any issues to be sorted out at my place he did that quickly and in a professional manner. When it was time for me to move out ...
read full review
Comment on agent fees
They are good from a fees perspective.
Was this helpful? Yes

“I was very well taken care of throughout the process, ......”

Share on :
Jun 25,2017
Minithumbup
Naz
By: 'pedro'
Jun 25,2017
0 people found
this helpful
I was very well taken care of throughout the process, everything was very well conducted, and there was no problem. And I will recommend it to my friends...
read full review
Comment on agent fees
they are the best
Was this helpful? Yes

“I have had the pleasure of having Naz as my ......”

Share on :
Jun 19,2017
Minithumbup
Naz
By: 'Amazing agent'
Jun 19,2017
0 people found
this helpful
I have had the pleasure of having Naz as my estate agent over the past 3 years. I've never had such a dedicated agent who cares for his tenants... whenever I had any issue or problem it was solved in 24 hours and his communication was excellent. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“We were so fortunate to have found Naz Nizar ( Empire ......”

Share on :
Jun 17,2017
Minithumbup
Naz
By: 'Daniella & Alessandro De Maria'
Jun 17,2017
0 people found
this helpful
We were so fortunate to have found Naz Nizar ( Empire Chase ) when we moved to our flat . As our agent, he helped us find the right house in the right neighborhood for the right price. He was patient and very kind with us. We now ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“This is our second home with Empire Chase; Naz was ......”

Share on :
Jun 09,2017
Minithumbup
Naz
Naz
By: 'Rodney Gonsalves'
Jun 09,2017
0 people found
this helpful
This is our second home with Empire Chase; Naz was a shining star in our entire moving process. For me, I thought finding the house would be the most stressful part of the process, but Naz was incredible and we are very happy with the ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Anika was extremely kind and professional. She was always friendly ......”

Share on :
May 19,2017
Minithumbup
By: 'Marco'
May 19,2017
0 people found
this helpful
Anika was extremely kind and professional. She was always friendly and approachable, and she answered all the question I might have promptly. The service I received was always on point. Working with Anika - and Empire Chase, has been a pleasure and I will gladly ...
read full review
Comment on agent fees
Competitive feeds
Was this helpful? Yes

“Professional, polite, honest and efficient. Very happy with the service ......”

Share on :
May 07,2017
Minithumbup
Naz
By: 'RK'
May 07,2017
0 people found
this helpful
Professional, polite, honest and efficient. Very happy with the service received. They always took my calls and ensured everything ran smoothly. They took calls and viewings outside of normal hours and went that extra mile to ensure a successful outcome. My tenants also commented on ...
read full review
Comment on agent fees
Competitive fees.
Was this helpful? Yes

“Anika was extremely helpful when I relocated to London. She ......”

Share on :
Apr 25,2017
Minithumbup
By: 'James'
Apr 25,2017
0 people found
this helpful
Anika was extremely helpful when I relocated to London. She was very professional and answered any questions we had (even after working hours). She was always friendly and approachable. It gave me a great sense of trust in the manner in which she dealt with ...
read full review
Comment on agent fees
Fortunately there were no agent fees attached to put agreement which was great.
Was this helpful? Yes

“Empire Chase delivers what they profess.Their sales & lettings valuation ......”

Share on :
Feb 09,2017
Minithumbup
Naz
By: 'Glen Albert'
Feb 09,2017
0 people found
this helpful
Empire Chase delivers what they profess. Their sales & lettings valuation is sound, they have let & sold a number of units in a short period of time. They are reliable and most importantly trust worthy agents. They put clients interests ahead of their own which is ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“After staying in the apartment for 22 months and leasing agreement ......”

Share on :
Jan 09,2017
Minithumbdown
By: 'Soma'
Jan 09,2017
0 people found
this helpful
After staying in the apartment for 22 months and leasing agreement was about to complete in next 2 months, it was a struggle for me to get the security deposit back. I have talked with many of my friends in UK and they never had these kind ...
read full review
Was this helpful? Yes
By: naz
Jan 09, 2017
View all comments (1)
Hi Soma I am sorry you feel this way. As per the tenancy contract you were required to serve a 2 months notice if you wanted to terminate the contract before it expires. You served the 2 months notice on the 18th October 2016 which means you are required to pay rent until the 17th December 2016. We agreed, if we find a tenant who can move in earlier then you can move out earlier. But unfortunately we didn't find a tenant which means you are responsible to pay the rent till the 17th ...

“Excellent service , very efficient and always a pleasure to deal ......”

Share on :
Dec 16,2016
Minithumbup
Naz
By: 'Ami Patel :- Bradstowe house'
Dec 16,2016
0 people found
this helpful
Excellent service , very efficient and always a pleasure to deal with. They are very catering to both to landlord and tenants...
read full review
Comment on agent fees
good
Was this helpful? Yes

“fantastic service and very helpful. would definitely recommend to others. ......”

Share on :
Dec 14,2016
Minithumbup
Naz
By: 'pav'
Dec 14,2016
0 people found
this helpful
fantastic service and very helpful. would definitely recommend to others. he did exactly what he said he would and in a timely manner...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Very good to deal with both professional in there jobs ......”

Share on :
Nov 05,2016
Minithumbup
Rasheda
Naz
By: 'Doreen'
Nov 05,2016
0 people found
this helpful
Very good to deal with both professional in there jobs are allways very helpful and will get any issues sorted straight awAy...
read full review
Was this helpful? Yes

“After a number of unimpressive experiences with different agents as ......”

Share on :
Nov 04,2016
Minithumbup
Naz
By: 'Grateful customer'
Nov 04,2016
0 people found
this helpful
After a number of unimpressive experiences with different agents as I looked for a rental it was absolute bliss to come upon Naz and Empire Chase. Not only have they met my requirements, they have been responsive when problems have cropped up. I cannot praise ...
read full review
Comment on agent fees
No comment
Was this helpful? Yes
Staff picture Naz
(157)
Staff picture Justyna
(10)
No image available Rasheda
(8)
picture is hidden Natasha
No image available Daniel
(0)

Tenant Fees

NO ADMIN FEE

Tenancy Information

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Empire Chase Estate Agent 'The Agent')
Holding Deposit:1 week's rent
Deposit:5 weeks' rent

During the tenancy (payable to the Agent)

For English properties:

Changes to the tenancy agreement: None
Payment of interest for the late payment of rent at a rate of 3%
Charge for the reasonably incurred costs for the loss of keys/security devices: £70 labour plus the key cost and any cost related to a fob
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection

Empire Chase Estate Agentis a member of Safe Agents Client Money Protection (Previously know as NALS) which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme.
Last updated at 19/07/2019, 11:12 AM by The management
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the below contact details.

The Manager,
Empire Chase,
14 Peterborough Road,
Harrow,
HA1 2BQ
Tel 0208 4227722

We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.

If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk
Last updated at 11:58 AM 01/10/2018 by Naz Nizar

Awards won by Empire Chase Limited

Individual Branch Awards

Harrow, HA1


As Seen On

Get in touch with

Empire Chase Limited