Empire Chase Limited
4.9/5, 204 reviews
100% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
97% lettings fee satisfaction
We are an upmarket real estate agency with a large portfolio of brand new apartments and finer homes in Harrow, Wembley and surrounding areas.Our expertise in the property market covers build to rent, PRS, bulk lettings, sales, property management, block management, asset management and interior designing. We provide comprehensive ... show more We are an upmarket real estate agency with a large portfolio of brand new apartments and finer homes in Harrow, Wembley and surrounding areas.

Our expertise in the property market covers build to rent, PRS, bulk lettings, sales, property management, block management, asset management and interior designing.

We provide comprehensive services to corporate landlords, buy-to-let individual landlords, tenants and property buyers.
Empire Chase: Estate Agent in London, UK, Specialise in properties for Sale, Rentals and New Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £25,000 £490,000
Lettings 96% 97% £850 £2,270
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 137 1 2 0 1 0 15 0
Areas covered
  • HA1
  • HA4
  • HA2
  • HA3
  • HA5
  • HA7
  • HA8
  • HA9
  • HA0
  • NW9
  • NW10
Address

14 Peterborough Road
Harrow
Greater London
HA1 2BQ
0208 4227722

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties

No Properties

“Helpful and approachable...”

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Mar 28,2019
Minithumbup
Naz
By: 'Hugo & Karolina'
Mar 28,2019
0 people found
this helpful
Easy going staff who was always happy to help when anything needed. Smooth process both for starting and when finishing the tenancy. Naz was resolutive, kind and empathetic. Great company to help you finding your home....
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Comment on agent fees
Very good fees compare to most estate agencies
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“Professional and experienced...”

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Mar 23,2019
Minithumbup
Justyna
Naz
By: 'Shane and Rose Marie'
Mar 23,2019
0 people found
this helpful
Justyna was great showing us around the flat when we came to view it. She answered all our questions and was friendly in the process. Both Justyna and Naz kept us up to date with everything while we were signing the paperwork and were happy ...
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Comment on agent fees
Minimal agency fees, only an inventory fee which was done when agreed and copies sent to us straight away.
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“Fantastic Letting Agents...”

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Mar 18,2019
Minithumbup
Naz
By: 'Cathal Diver'
Mar 18,2019
0 people found
this helpful
Myself and my girlfriend rented an apartment through Empire Chase, from viewing the apartment to renting it throughout our tenancy the empire chase staff were fantastic to deal with, if an issue every arise Naz, Anika and the other staff at Empire Chase resolved it ...
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Comment on agent fees
The agents fees were very low in comparison to others, I believe the only fees were for background checks, there were no moving or renting fees.
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“Excellent,polite and helpful...”

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Mar 10,2019
Minithumbup
Justyna
By: 'ADE'
Mar 10,2019
0 people found
this helpful
I received excellent customer service from Justyna.She's incredible from start to the day I moved in to the flat.. Generally, Empire chase is a wonderful letting agent...
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Comment on agent fees
Good
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“It is a pleasure to stay in an flat managed ......”

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Mar 07,2019
Minithumbup
Naz
picture is hidden
Natasha
By: 'Enzo'
Mar 07,2019
0 people found
this helpful
It is a pleasure to stay in an flat managed by Empire Chase. Staff is always available and agency has an high level of flats/apartments. I highly recommend ++++...
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Comment on agent fees
Excellent
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“Best Estate Agent...”

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Mar 06,2019
Minithumbup
Naz
By: 'Pank'
Mar 06,2019
0 people found
this helpful
Naz is one of the most professional property management agent in London. His response has been always timely and concise. Thanks to his support, I was able to find quality property last year in a very timely manner. I give him 5 star for his commitments ...
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Comment on agent fees
Good
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“Best Letting Agents...”

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Feb 14,2019
Minithumbup
Naz
By: 'Sumit Gupta'
Feb 14,2019
0 people found
this helpful
Empire Chase is one of the best Letting and sale agents I have come across in London. Naz and Ankia are really helpful and prompt in their response. They act on complains pretty fast and ensure that it is being solved as per tenants satisfaction. ...
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Comment on agent fees
Good
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“Fast & professional care...”

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Feb 05,2019
Minithumbup
Naz
By: 'BOB'
Feb 05,2019
0 people found
this helpful
Had some problems with our boiler and then two leaks from a neighbour's flat above causing it to 'rain' on our boiler, thereby causing it to be tripped and not having heating or hot water. Immediately Naz of Empire Chase sent round someone to check ...
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“Thank you...”

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Feb 03,2019
Minithumbup
Naz
By: 'Manoj Pandey'
Feb 03,2019
0 people found
this helpful
Empire Chase is one of the best Letting and sale agents I come across. My Dealing was with Naz, I found him very professional sincere towards customer care. The response time from Naz is too good as he available most of the time to help ...
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Comment on agent fees
Agent Fees is very competitive in current market and lots of flexibility in terms of Fees
Was this helpful? Yes

“Thank you Naz!...”

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Jan 09,2019
Minithumbup
Naz
By: 'hm42'
Jan 09,2019
0 people found
this helpful
Naz has been incredible from the start! quick to resolve any issue and has always ensured things have been done efficiently and that i am left happy. For the most i am thankful he has been able to quickly get things sorted when needed even ...
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“Five Star Service...”

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Jan 08,2019
Minithumbup
Naz
By: 'Steve Salter'
Jan 08,2019
0 people found
this helpful
Naz has been a star agent for me since I began renting an apartment at Wembley Central Apartments. From the beginning, Naz was quick to find new tenants, but also the right tenant with minimum void periods. Always working on our behalf to get the ...
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Comment on agent fees
Very reasonable. The VAT is always a pain, but that's the rules. Always considerate to keep costs down and the close attention pays off as it means tenants stay for longer.
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“AMAZING...”

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Nov 27,2018
Minithumbup
Naz
By: 'Azhar'
Nov 27,2018
0 people found
this helpful
Many thanks for all your efforts in selling our house recently. It's been a real pleasure doing business with you, from the initial valuation and final sale....
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Comment on agent fees
GOOD
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“Very reassuring...”

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Nov 13,2018
Minithumbup
Justyna
By: 'Tim'
Nov 13,2018
0 people found
this helpful
Great customer service! I was a little anxious about the referencing process..and the team were wonderful in reassuring and helping me... lovely people and great service!...
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Comment on agent fees
No fees... and still great attitude!
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“Professional, efficient, reliable....”

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Nov 06,2018
Minithumbup
Justyna
By: 'Rob C'
Nov 06,2018
0 people found
this helpful
Having had many bad experiences with many other estate agencies, Justyna simply helped us to restore our faith. She was very professional, punctual from the very beginning. Also very patient , nothing was too much to ask or bother her with. Hasnt given up on us ...
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Comment on agent fees
No agents fee
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“#1 Letting Agent...”

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Nov 06,2018
Minithumbup
Justyna
By: 'John Wicks'
Nov 06,2018
0 people found
this helpful
Easy to deal with and communicate a decision on a property. Very helpful and gave us an insight of the actual property....
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Comment on agent fees
GOOD
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“Supportive and polite Staff...”

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Nov 06,2018
Minithumbup
Justyna
Naz
By: 'Ragini'
Nov 06,2018
0 people found
this helpful
It was great experience with Justyna and Naz. They both were so supportive during whole process of letting the property...
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“Super helpful and responsive!...”

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Nov 04,2018
Minithumbup
Justyna
By: 'Rahul'
Nov 04,2018
0 people found
this helpful
Justyna has been extremely helpful and communicative about properties we've seen on Rightmove and others we hadn't considered that she was aware could be a good match for our criteria. She went out of the way to arrange a video of a prospective property and ...
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Comment on agent fees
Fees charged by Empire Chase are extremely reasonable and we’re glad to see this refreshing approach as opposed to most extortionate mainstream letting agencies.
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“Very professional service...”

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Oct 31,2018
Minithumbup
Naz
By: 'Cassandra Coros'
Oct 31,2018
0 people found
this helpful
Would recommend this company and would definitely use them again in the future. We found they were helpful, professional, always kept us in the loop and easy to contact. Thank you...
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Comment on agent fees
NO AGENT FEES!!!
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“Helpful and accomodating...”

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Oct 27,2018
Minithumbup
Naz
By: 'Flat 1204, Wembley Central Apartments'
Oct 27,2018
0 people found
this helpful
I was lucky to have booked my first apartment through Empire Chase, especially considering I had moved recently from abroad along with my family. Naz had a very understanding outlook towards the problems and issues one can face during the tenure and each time he ...
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Comment on agent fees
No Agent Fees
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“Excellent service...”

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Oct 16,2018
Minithumbup
Naz
By: 'Neil'
Oct 16,2018
0 people found
this helpful
It's been a real pleasure working with Naz and the team at Empire Chase! They have consistently found tenants extremely quickly for all of my properties and always provided an excellent service. I have no hesitation in providing Empire Chase the highest recommendation and look ...
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“Responsive, helpful and accommodating...”

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Oct 14,2018
Minithumbup
By: 'Sarah'
Oct 14,2018
0 people found
this helpful
Anika has been friendly, helpful, very quick to respond and efficient in all my dealings with her. Even when things got a bit complicated, she was polite, friendly and accommodating. Thanks!...
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“31 Harrow Fields Gardens...”

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Oct 08,2018
Minithumbup
Naz
By: 'Dilip'
Oct 08,2018
0 people found
this helpful
We were very happy with our experience with Empire Chase, especially Mr Naz Nizar. Any problem was promptly attended to. One evening we were locked out having left the key inside. I called Naz, though it was late evening, he promptly arrived for assistance. He ...
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Comment on agent fees
The Agent's fees were reasonable.
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“Outstanding service with No Admin Fees...”

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Oct 04,2018
Minithumbup
Naz
By: 'Sudhan & Pradnya'
Oct 04,2018
0 people found
this helpful
I still remember the my first week of home search in London where we came across Empire Chase agency owned by gentleman called Naz. Right from the help of pick from station till the presentation and the paper work was done in so hassle free ...
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Comment on agent fees
Very good as they have no Admin Fees
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“The best letting agent...”

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Sep 24,2018
Minithumbup
Justyna
By: 'Michael J'
Sep 24,2018
0 people found
this helpful
Justyna was very helpful throughout the process of letting the flat to me. She answered all my questions, she was friendly and assisted me in everything from beginning to end....
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Comment on agent fees
Good - no fees charged
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“Good Agency...”

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Sep 18,2018
Minithumbup
Naz
By: 'Selim'
Sep 18,2018
0 people found
this helpful
We didn't experience major problems, they were pretty good in their jobs. They didn't take any agency fees or inventory check-out fees, and they gave us the full refund of the deposit -which is, quite unlikely in other agencies. Despite some late replies in the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Efficient, professional, easy going...”

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Sep 03,2018
Minithumbup
Naz
By: 'Simon, Harrow'
Sep 03,2018
0 people found
this helpful
I've dealt with numerous agents in the past and can easily say Empire Chase have been the best and easiest to deal with. They were courteous, professional and attentive. Would highly recommend them, particularly Naz, in the future....
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Comment on agent fees
I can't remember which is a good thing as I would remember extortionate fees.
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“High impressions...”

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Aug 21,2018
Minithumbup
Naz
Rasheda
By: 'Cho'
Aug 21,2018
0 people found
this helpful
I've got high impression on their agency services. It was very kind & stunning. I highly recommend the agent in harrow area. Fabulous!! EXCELLENT!!...
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Comment on agent fees
Good fee, no any additional cost.
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“Hassle free rentals and no admin fees...”

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Jul 20,2018
Minithumbup
By: 'Arundhati'
Jul 20,2018
0 people found
this helpful
I was impressed with the number of properties Empire Chase has and it gave me a lot of options to choose from when I was looking for properties. Staff at Empire Chase are always willing to help. Lillian, has been specifically helpful with my most ...
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Comment on agent fees
The fee policy is fair.
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“Two Thumbs Up...”

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May 09,2018
Minithumbup
By: 'Supreeth'
May 09,2018
0 people found
this helpful
Anika has done a great job in helping me to decide on the new property to rent and settle down quickly in the first few days. She has always been kind enough to answer all my questions with patience. Very professional and proactive and has ...
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Comment on agent fees
-
Was this helpful? Yes

“Excellent service!...”

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Apr 27,2018
Minithumbup
Naz
By: 'Kaushal'
Apr 27,2018
0 people found
this helpful
Empire Chase provided us extraordinary service since we appointed them as managing agent for both our residential developments. They are efficiently managing nearly 60 flats and good with communication and resolving issues with tenants. Naz, Anika and team are really enthusiastic and hard working people. We ...
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Tenant Fees

NO ADMIN FEE

Tenancy Information

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Empire Chase Estate Agent 'The Agent')
Holding Deposit:1 week's rent
Deposit:5 weeks' rent

During the tenancy (payable to the Agent)

For English properties:

Changes to the tenancy agreement: None
Payment of interest for the late payment of rent at a rate of 3%
Charge for the reasonably incurred costs for the loss of keys/security devices: £70 labour plus the key cost and any cost related to a fob
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection

Empire Chase Estate Agentis a member of Safe Agents Client Money Protection (Previously know as NALS) which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme.
Last updated at 19/07/2019, 11:12 AM by The management
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the below contact details.

The Manager,
Empire Chase,
14 Peterborough Road,
Harrow,
HA1 2BQ
Tel 0208 4227722

We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.

If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk
Last updated at 11:58 AM 01/10/2018 by Naz Nizar

Awards won by Empire Chase Limited

Individual Branch Awards

Harrow, HA1


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Empire Chase Limited