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    Anne
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    Ryan
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    Lisa
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    Tatiana Korotkiewicz
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    Karen
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    Sarah
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    Ross
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    Julie
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    Leigh Smith
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    Nathan
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    Abi
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    Holly
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    Isobel
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    Adnan
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    Ashok
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    Molly
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Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed
Read full description...Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed to be better. Now it is.
Emoov

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

“ Excellent service... ”

Aug 17,2018
Minithumbup
Ryan
By: 'Davor'
Aug 17,2018
0 people found
this helpful
I was at first hesitant to go for an online agent, but was so pleasantly surprised to discover how professional Emoov were throughout the process. They were quick to respond and take action to progress the sale, and offered support working as a team. It ...
read full review
Comment on agent fees
The fees are very competitive, lower than many other agents, and I think Emoov is probably the best option for any property seller.
Was this helpful? Yes

“ Getting me on the Market... ”

Aug 16,2018
Minithumbup
Nathan
By: 'Marie Casey'
Aug 16,2018
1 people found
this helpful
Many Thanks to Nathan for explaining each stage and helping me get my property on the market. Very Much appreciated....
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Was this helpful? Yes

“ Brilliant... ”

Aug 16,2018
Minithumbup
Nathan
By: 'dgowl'
Aug 16,2018
0 people found
this helpful
Nathan keeps you informed throughout which in my opinion is very good customer service. Hes friendly and helpful. Emoov have been great with me, couldnt ask for more! Thanks to all the team at emoov!...
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Comment on agent fees
Well priced in a competitive market
Was this helpful? Yes

“ Great once again... ”

Aug 15,2018
Minithumbup
Isobel
By: 'CHurst'
Aug 15,2018
0 people found
this helpful
Efficient, effective and polite. Isobel understands the need for good customer service and how to deliver it. 5 stars. Lead by example....
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Was this helpful? Yes

“ Brilliant Service... ”

Aug 06,2018
Minithumbup
Mark
Isobel
By: 'shepsixty6'
Aug 06,2018
0 people found
this helpful
Had a great valuation from Mark and outlined and explained everything very nicely. He also did great with the follow up service to make sure I knew how the sale would progress. Brilliant customer service from Isobel Brown as she helped and guided me through ...
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Was this helpful? Yes

“ Good start, not so good middle and end... ”

Aug 02,2018
Minithumbup
Ben
By: 'Cameron'
Aug 02,2018
1 people found
this helpful
We found the beginning of the moving process with Emoov to work very well for us. Ben Allen came over a couple of days after we requested a valuation and, as we knew we wanted to list with Emoov already, did the photos there and ...
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Comment on agent fees
Fees were excellent, paid up front and had no hidden extras.
Was this helpful? Yes

“ Brilliant service!... ”

Aug 02,2018
Minithumbup
Sarah
By: 'Daryll H'
Aug 02,2018
1 people found
this helpful
Very good service, saved a fortune. We instructed and paid in advance for the sale of our house. Emoov were very good at handling our enquiries and once under offer we were passed to the capable hands of Sarah James. She was the driving force ...
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Comment on agent fees
Very competitively priced.
Was this helpful? Yes

“ Excellent service... ”

Jul 16,2018
Minithumbup
Molly
By: 'Damian'
Jul 16,2018
0 people found
this helpful
Very friendly and quick to respond to enquiries. We needed the checks after accepting an offer turned around very quickly and a copy of the sales memorandum so we could secure a new build and Molly kept chasing up the relevant parties and kept us ...
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Comment on agent fees
The fees are very competitive, and the interest free credit on the fee saver is a no brainer.
Was this helpful? Yes

“ Highly recommend... ”

Jul 13,2018
Minithumbup
Holly
By: 'John Sunter'
Jul 13,2018
0 people found
this helpful
We dealt with Holly during the sale of our late fathers house. we had quotes at the start of the process from traditional estate Agents in the town but were impressed with the fixed fee quoted by eMoov. Holly was on the ball all the ...
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Comment on agent fees
I thought the price was very good value for money
Was this helpful? Yes

“ Professional service... ”

Jun 26,2018
Minithumbup
Holly
By: 'MMcGurk'
Jun 26,2018
1 people found
this helpful
Holly was truly professional and provided a great service, nothing was too much trouble. She talked me through the procedure to ensure it all ran smoothly....
read full review
Comment on agent fees
I withdrew my offer on the property so no fees were applicable.
Was this helpful? Yes

“ excellent service... ”

Jun 22,2018
Minithumbup
Abi
By: 'gaynorburton'
Jun 22,2018
0 people found
this helpful
Abi was excellent from the start chat online. She said she would get information by ringing buyers and within minutes came back with reply to all my queries. Thank you will be hopefully having online chat in few weeks for update....
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Comment on agent fees
Good
Was this helpful? Yes

“ House sold!... ”

Jun 06,2018
Minithumbup
Molly
By: 'Andrew Sutton'
Jun 06,2018
1 people found
this helpful
I was pleased with the overall service provided by Emoov. Thank you to Molly Haley from the Offers & Progression team for supporting my sale through to final completion....
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Comment on agent fees
I think the fees are reasonable and the service is good value.
Was this helpful? Yes

“ Great customer service... ”

May 30,2018
Minithumbup
By: 'Kaya Lovell'
May 30,2018
1 people found
this helpful
Spoke to Kaya to ask about the service Emoov offer. She was really good and I only found out at the end of the call that it was her first day ! Well done Kaya....
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Comment on agent fees
Seem reasonable
Was this helpful? Yes

“ House sale... ”

May 21,2018
Minithumbdown
By: 'None'
May 21,2018
0 people found
this helpful
Rob was friendly and professional throughout the sale, he had great local knowledge and advised and kept us updated at each stage off our sale. Would highly recommend...
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Was this helpful? Yes

“ Successful sale... ”

May 17,2018
Minithumbup
By: 'Jamie W'
May 17,2018
0 people found
this helpful
We found the experience of selling with Emoov to be very efficient and effortless. From the start of the process the agent, Ben Allen, was excellent- quick to respond, flexible to our need and upfront and honest about the Emoov process. If you are keen ...
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Was this helpful? Yes

“ Good Service... ”

May 08,2018
Minithumbup
Molly
By: 'M Manning'
May 08,2018
0 people found
this helpful
We're just in the process of buying a house through Emoov and so far the service has been great - Molly is easy to reach and responds quickly to emails. She's been a pleasure to deal with....
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Comment on agent fees
n/a
Was this helpful? Yes

“ House Valuation/Visit... ”

May 08,2018
Minithumbup
By: 'Jewels'
May 08,2018
0 people found
this helpful
We would like to thank Ben for his knowledge of houses for sale in our area and his comprehensive information regarding the sale of our property through Emoov....
read full review
Comment on agent fees
Were surprised at Emoov fees and the service provided compared to high street estate agents
Was this helpful? Yes

“ Quick and Successful... ”

May 04,2018
Minithumbup
Molly
By: 'James G'
May 04,2018
0 people found
this helpful
Good overall experience with emoov. Robert Williams (estate agent) was enthusiastic and professional and got the property on the market really quickly. Felt he was genuine about the positives and negatives of the property and didn't feel pressured into choosing him. Great updates throughout ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Molly... ”

May 04,2018
Minithumbup
By: 'gkh'
May 04,2018
0 people found
this helpful
I would like to place on record that Molly has been extremely efficient and dealt with all aspects of the process in a timely manner. Most unusual these days, I have always been confident that my questions and requests would be dealt with promptly and ...
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Comment on agent fees
Very competitive.
Was this helpful? Yes

“ Exceptional... ”

Apr 30,2018
Minithumbup
Molly
By: 'Mrs Judy Wagg'
Apr 30,2018
0 people found
this helpful
I can highly recommend this Company, in particular Molly Haley for her swift response to problems that arose during the sale. The process was very easy and a good sale price was secured. What a team....
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Comment on agent fees
Good
Was this helpful? Yes

“ Getting Online... ”

Apr 26,2018
Minithumbup
By: 'Phil Cooper'
Apr 26,2018
0 people found
this helpful
I spoke with Kitty at length about getting my property online. assisted me with a logon problem called me back twice. Uploaded my verification details then took me through the whole process. She was extremely helpful and patient....
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Was this helpful? Yes

“ Nathan Romano... ”

Apr 23,2018
Minithumbup
Nathan
By: 'Anna'
Apr 23,2018
0 people found
this helpful
Nathan Romano was great and very helpful when we needed a quick turnaround to get our property on the market. He was very responsive and quick to act. I definitely recommend Nathan if you need any help or have any questions....
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Comment on agent fees
Good
Was this helpful? Yes

“ Smooth sale... ”

Apr 23,2018
Minithumbup
Molly
By: 'Ian B'
Apr 23,2018
0 people found
this helpful
Really good support throughout the process from the whole team, but in particular Sam Berkeley, who had to deal with a slightly tricky 'best & final' offer process and Molly Haley. Calls and emails responded to quickly with call backs (where necessary) within a few ...
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Comment on agent fees
Very reasonable. Paid in advance and received excellent service
Was this helpful? Yes

“ Superb... ”

Apr 22,2018
Minithumbup
Molly
By: 'John Wright'
Apr 22,2018
0 people found
this helpful
A great thank you to Kathleen Taylor for seeing the true potential of our property and valuing it accordingl ( A credit to Emoov ). High street agents seem to value properties the same i.e. A two bedroom, a three bedroom etc and price them within ...
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Comment on agent fees
Excellent fees and service
Was this helpful? Yes

“ Jack Malnick... ”

Apr 20,2018
Minithumbup
By: 'Christina'
Apr 20,2018
0 people found
this helpful
Jack is a very knowledgable, professional, well-informed and courteous estate agent. He has clear insight regarding property and his advice and expertise proved very helpful. He takes time to explain the process in a friendly and amiable way. Knowing that Jack was our estate agent, ...
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Was this helpful? Yes

“ Smooth House Purchase... ”

Apr 17,2018
Minithumbup
By: 'Nigel'
Apr 17,2018
0 people found
this helpful
Thank you Holly for your excellent support from the Purchasers point; you always made sure we got our appointments to visit the property. You handled the negotiations on price with care and attention for your seller and from our point of view as the purchaser ...
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Was this helpful? Yes

“ Wonderful... ”

Apr 13,2018
Minithumbup
Molly
By: 'Very Grateful Buyer'
Apr 13,2018
0 people found
this helpful
We would like to say a big thank you to Molly Haley for all her hard work in helping us buy our home. There have been a few glitches but with Holly's help and support she has ironed them all out and helped us ...
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Was this helpful? Yes

“ Could not have worked harder... ”

Apr 09,2018
Minithumbup
Molly
By: 'J Wilcox'
Apr 09,2018
0 people found
this helpful
Molly Haley was assigned to the sale of our property in January, and couldn't have worked harder to deliver as smooth as process as possible. Molly was diligent and very communicative over both email and phone, and was continually supportive. I would have no ...
read full review
Comment on agent fees
We paid eMoov upfront and they were great!
Was this helpful? Yes

“ Great service... ”

Apr 01,2018
Minithumbup
By: 'Emily'
Apr 01,2018
0 people found
this helpful
Emoov (especially Molly!) were great! There were a few problems with our chain some of it caused by another online agent not being very responsive but Molly was on the case, she chased solicitors, buyers and other agents to help move it along to make ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Nothing too much bother.... ”

Mar 29,2018
Minithumbup
Lisa
By: 'stephen130675'
Mar 29,2018
0 people found
this helpful
I had Lisa help me this morning as i have a lot of questions about my listing. She was more than helpful and sorted everything out that i needed to get my listing live....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • CM15

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1439 19 303 4 110 7

Agent Fees

Emoov are the UK's No 1 Estate Agent for customer service.

We offer a typical fixed fee from just £895 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 11:36 AM 17/07/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:36 AM 17/07/2018 by allAgents
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