Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agen
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Emoov

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

“ House sale... ”

May 21,2018
Minithumbdown
By: 'None'
May 21,2018
0 people found
this helpful
Rob was friendly and professional throughout the sale, he had great local knowledge and advised and kept us updated at each stage off our sale. Would highly recommend...
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“ Successful sale... ”

May 17,2018
Minithumbup
By: 'Jamie W'
May 17,2018
0 people found
this helpful
We found the experience of selling with Emoov to be very efficient and effortless. From the start of the process the agent, Ben Allen, was excellent- quick to respond, flexible to our need and upfront and honest about the Emoov process. If you are keen ...
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“ Good Service... ”

May 08,2018
Minithumbup
By: 'M Manning'
May 08,2018
0 people found
this helpful
We're just in the process of buying a house through Emoov and so far the service has been great - Molly is easy to reach and responds quickly to emails. She's been a pleasure to deal with....
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Comment on agent fees
n/a
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“ House Valuation/Visit... ”

May 08,2018
Minithumbup
By: 'Jewels'
May 08,2018
0 people found
this helpful
We would like to thank Ben for his knowledge of houses for sale in our area and his comprehensive information regarding the sale of our property through Emoov....
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Comment on agent fees
Were surprised at Emoov fees and the service provided compared to high street estate agents
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“ Quick and Successful... ”

May 04,2018
Minithumbup
By: 'James G'
May 04,2018
0 people found
this helpful
Good overall experience with emoov. Robert Williams (estate agent) was enthusiastic and professional and got the property on the market really quickly. Felt he was genuine about the positives and negatives of the property and didn't feel pressured into choosing him. Great updates throughout ...
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Comment on agent fees
Good
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“ Molly... ”

May 04,2018
Minithumbup
By: 'gkh'
May 04,2018
0 people found
this helpful
I would like to place on record that Molly has been extremely efficient and dealt with all aspects of the process in a timely manner. Most unusual these days, I have always been confident that my questions and requests would be dealt with promptly and ...
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Comment on agent fees
Very competitive.
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“ Exceptional... ”

Apr 30,2018
Minithumbup
By: 'Mrs Judy Wagg'
Apr 30,2018
0 people found
this helpful
I can highly recommend this Company, in particular Molly Haley for her swift response to problems that arose during the sale. The process was very easy and a good sale price was secured. What a team....
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Comment on agent fees
Good
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“ Getting Online... ”

Apr 26,2018
Minithumbup
By: 'Phil Cooper'
Apr 26,2018
0 people found
this helpful
I spoke with Kitty at length about getting my property online. assisted me with a logon problem called me back twice. Uploaded my verification details then took me through the whole process. She was extremely helpful and patient....
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“ Nathan Romano... ”

Apr 23,2018
Minithumbup
By: 'Anna'
Apr 23,2018
0 people found
this helpful
Nathan Romano was great and very helpful when we needed a quick turnaround to get our property on the market. He was very responsive and quick to act. I definitely recommend Nathan if you need any help or have any questions....
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Comment on agent fees
Good
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“ Smooth sale... ”

Apr 23,2018
Minithumbup
By: 'Ian B'
Apr 23,2018
0 people found
this helpful
Really good support throughout the process from the whole team, but in particular Sam Berkeley, who had to deal with a slightly tricky 'best & final' offer process and Molly Haley. Calls and emails responded to quickly with call backs (where necessary) within a few ...
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Comment on agent fees
Very reasonable. Paid in advance and received excellent service
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“ Superb... ”

Apr 22,2018
Minithumbup
By: 'John Wright'
Apr 22,2018
0 people found
this helpful
A great thank you to Kathleen Taylor for seeing the true potential of our property and valuing it accordingl ( A credit to Emoov ). High street agents seem to value properties the same i.e. A two bedroom, a three bedroom etc and price them within ...
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Comment on agent fees
Excellent fees and service
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“ Jack Malnick... ”

Apr 20,2018
Minithumbup
By: 'Christina'
Apr 20,2018
0 people found
this helpful
Jack is a very knowledgable, professional, well-informed and courteous estate agent. He has clear insight regarding property and his advice and expertise proved very helpful. He takes time to explain the process in a friendly and amiable way. Knowing that Jack was our estate agent, ...
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“ Smooth House Purchase... ”

Apr 17,2018
Minithumbup
By: 'Nigel'
Apr 17,2018
0 people found
this helpful
Thank you Holly for your excellent support from the Purchasers point; you always made sure we got our appointments to visit the property. You handled the negotiations on price with care and attention for your seller and from our point of view as the purchaser ...
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“ Wonderful... ”

Apr 13,2018
Minithumbup
By: 'Very Grateful Buyer'
Apr 13,2018
0 people found
this helpful
We would like to say a big thank you to Molly Haley for all her hard work in helping us buy our home. There have been a few glitches but with Holly's help and support she has ironed them all out and helped us ...
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“ Could not have worked harder... ”

Apr 09,2018
Minithumbup
By: 'J Wilcox'
Apr 09,2018
0 people found
this helpful
Molly Haley was assigned to the sale of our property in January, and couldn't have worked harder to deliver as smooth as process as possible. Molly was diligent and very communicative over both email and phone, and was continually supportive. I would have no ...
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Comment on agent fees
We paid eMoov upfront and they were great!
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“ Great service... ”

Apr 01,2018
Minithumbup
By: 'Emily'
Apr 01,2018
0 people found
this helpful
Emoov (especially Molly!) were great! There were a few problems with our chain some of it caused by another online agent not being very responsive but Molly was on the case, she chased solicitors, buyers and other agents to help move it along to make ...
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Comment on agent fees
Good
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“ Nothing too much bother.... ”

Mar 29,2018
Minithumbup
By: 'stephen130675'
Mar 29,2018
0 people found
this helpful
I had Lisa help me this morning as i have a lot of questions about my listing. She was more than helpful and sorted everything out that i needed to get my listing live....
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Comment on agent fees
Good
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“ Initial contact... ”

Mar 28,2018
Minithumbup
By: 'Mabel'
Mar 28,2018
0 people found
this helpful
I have used high street Estate Agents in the past but I have no hesitation in conveying that Ben was knowledgeable, honest and extremely patient in answering my many questions. I would have no hesitation in recommending emoov....
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Comment on agent fees
incredibly fair
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“ Excellent service... ”

Mar 21,2018
Minithumbup
By: 'Dawn etherington'
Mar 21,2018
0 people found
this helpful
This is the first time I have ever sold a house, and I have found emoov absolutely fantastic they are so very helpful efficient service friendly and approachable from beginning to the end, always available to get hold of they definetly do take the stress ...
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Comment on agent fees
Excellent fees brilliant
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“ Excellent and impressive... ”

Mar 19,2018
Minithumbup
By: 'Chris'
Mar 19,2018
0 people found
this helpful
We couldn't be happier with the service and value we've received from Emoov. Our agent Ben Allen has gone above and beyond to guide us through the process, always available and seems to respond to e-mails before I've finished writing them! The ...
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Comment on agent fees
The lowest fees we could find with no hidden costs.
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“ Just WOW!... ”

Mar 16,2018
Minithumbup
By: 'Chris W - Hereford'
Mar 16,2018
0 people found
this helpful
Just a fantastic service from first call to first viewing and beyond. Our house sale is due to a relationship break down - Robert R Williams was understanding and fully explained the portal and how each of us could have a log in and see ...
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Comment on agent fees
Whats not to like - In our case we have saved between between £1200 to £1900 on a service that knocks spots off the high street agents
Was this helpful? Yes
Mar 09,2018
Minithumbup
By: 'Kim'
Mar 09,2018
0 people found
this helpful
Sold to first viewer and saved a couple of thousand pounds on local estate agency fees. Emoov is clearly the way forward for house selling. My negotiator Sarah J was great, always responding quickly and keeping me up to date. She also liaised with my ...
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Comment on agent fees
Great saving on high street agent fees
Was this helpful? Yes
Mar 09,2018
Minithumbup
By: 'Westdale'
Mar 09,2018
0 people found
this helpful
Kelly was really helpful in explaining and advising me prior to listing my house for sale. she discussed all available options and was on hand when I needed support....
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Comment on agent fees
Great fees compared to standard high street agents.
Was this helpful? Yes
Mar 09,2018
Minithumbup
By: 'James'
Mar 09,2018
1 people found
this helpful
A very positive experience with eMoov, has made listing my property a breeze. Received a knowledgeable and professional valuation from Kelly, who was able to set me up and get me going on the online portal. The service from the professional photographer was excellent, producing ...
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Comment on agent fees
Lowest fixed fee for a hybrid agent, was good value for money.
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Mar 07,2018
Minithumbup
By: 'MelR'
Mar 07,2018
0 people found
this helpful
So far the communication and customer service Molly has provided has been excellent. Quick to respond to enquiries regarding the property i am purchasing and polite and easy to correspond with. Hopefully this will continue until completion, if so I shall be more then happy ...
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Mar 07,2018
Minithumbup
By: 'Mrs Moon'
Mar 07,2018
0 people found
this helpful
Hi. Holly Gurnett was my agent for the sale of my property and I would like to say that I found her very helpful throughout the process. She always responded quickly to any queries I had and kept me up to date with the proceedings ...
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Comment on agent fees
Very satisfactory.
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Mar 07,2018
Minithumbup
By: 'James'
Mar 07,2018
0 people found
this helpful
Absolutely fantastic customer service from the start to the completion of buying my first home! Would definitely recommend to anyone as I Have had superb service. Couldn't thank Ross enough!...
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Comment on agent fees
Good!
Was this helpful? Yes
Mar 06,2018
Minithumbup
By: 'Kyri K'
Mar 06,2018
0 people found
this helpful
I would like to say a big thank you to Holly Gurnett, she was really fast at replying to emails, dealt with any request we had and made sure our move was as quick and stress free as possible. Definitely will recommend....
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Comment on agent fees
All good
Was this helpful? Yes
Mar 06,2018
Minithumbup
By: 'Wileman1991'
Mar 06,2018
0 people found
this helpful
Having just completed buying our first house, we didn't know what to expect with the whole process leading upto it. Holly was very good at explaining things we didn't quite understand and was always at the end of the phone or an email. ...
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Mar 06,2018
Minithumbup
By: 'Julie Summerson'
Mar 06,2018
0 people found
this helpful
Just completed the sale on my house.Holly Gurnett was absolutely on the ball with updates and enquiries.Nothing was too much trouble and my sale went through very quickly.I would recommend Emoov as a brilliant online estate agents as a whole. From the ...
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Comment on agent fees
Brilliant price
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Areas covered
  • CM15

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1425 17 302 4 109 5

Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just £679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 12:33 PM 15/01/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:33 PM 15/01/2018 by allAgents

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