• Staff picture
    Anne
  • Staff picture
    Ryan
  • Staff picture
    Lisa
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    Tatiana Korotkiewicz
  • Staff picture
    Karen
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    Sarah
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    Ross
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    Julie
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    Leigh Smith
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    Nathan
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    Abi
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    Holly
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    Isobel
  • Staff picture
    Chloe
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    Alex
  • Staff picture
    Molly
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    Lauren
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    Debbie
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    Naomi
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    Kayleigh
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    Alfie
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    Andrew
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    Kay
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    Ben
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    Ben
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed
Read full description...Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed to be better. Now it is.
Emoov

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

“Highly professional!...”

Oct 01,2018
Minithumbup
By: 'Red'
Oct 01,2018
0 people found
this helpful
Jonathan Fleet has been great to work with during the selling of our house. He has shown enthusiasm, honesty, reliability and courtesy throughout the process. His knowledge of the local market and his professionalism have made the whole selling experience easy and stress-free and I ...
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Comment on agent fees
Good
Was this helpful? Yes

“buyer for property in Leeds...”

Aug 15,2018
Minithumbup
Lauren
By: 'Ana'
Aug 15,2018
1 people found
this helpful
Ryan had initially handled the case with Lauren joining the "2-man" team half way through the process. Both had been extremely helpful throughout and efficiently seeing through any queries that may have arisen. Always pleasant to speak to no matter how trivial the ...
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Was this helpful? Yes

“Good service...”

Jul 06,2018
Minithumbup
Molly
By: 'Tom'
Jul 06,2018
0 people found
this helpful
Molly was good at keeping us posted and chasing up our buyer for us! Can't wait to move into our new home. Thanks Molly!...
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Comment on agent fees
Value for money
Was this helpful? Yes

“Empathetic and responsive...”

Jun 18,2018
Minithumbup
Chloe
By: 'Good value for money'
Jun 18,2018
0 people found
this helpful
Chloe Cook was our main point of contact and through (a very challenging) almost 5-month process, demonstrated empathy when things weren't going well, responsiveness when a sense of urgency was needed and in general was really lovely to deal with....
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Comment on agent fees
Good value for money
Was this helpful? Yes

“Good service for difficult sale...”

May 08,2018
Minithumbup
Molly
By: 'Brian'
May 08,2018
0 people found
this helpful
Molly dealt with the offers and sales progression in an enthusiastic and friendly manner and was always prompt with her replies. There were two areas of constructive criticism during the sales progression that I would like to raise. 1. Often it was difficult to speak to ...
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Was this helpful? Yes

“Good Service...”

Apr 12,2018
Minithumbup
Chloe
By: 'Amanda'
Apr 12,2018
0 people found
this helpful
We are in the process of selling our property and have been very well supported throughout the process by Chloe Cook. Chloe has been attentive and detailed and I would certainly be happy to recommend Emoov based on the service we have received thus far......
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Was this helpful? Yes
Feb 26,2018
Minithumbup
By: 'JS'
Feb 26,2018
0 people found
this helpful
Just put my house on market and both agents are giving excellent service. They are keeping in touch and make me feel confident of a sale....
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Comment on agent fees
Fees are very comparative
Was this helpful? Yes
Jan 05,2018
Minithumbup
By: 'All the staff at E-Moov Brentwood'
Jan 05,2018
0 people found
this helpful
Just put the property on the market with E-moov. Very helpful all the way through so far, they did not mind how many times I rang them. Always courteous and helped me with my dashboard problems. Had to nominate two staff but quite frankly all ...
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Was this helpful? Yes
Nov 02,2017
Minithumbup
Sarah
By: 'Rebecca'
Nov 02,2017
1 people found
this helpful
Really good experience. Sarah was fantastic; kept me up to date with my house sale, quickly returned calls and easy to work with. Very pleased with the service little bit disappointed that we had to chase Pcs legal but in the end we manage to ...
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Was this helpful? Yes
Oct 31,2017
Minithumbup
Sarah
By: 'Hannah'
Oct 31,2017
0 people found
this helpful
Brilliant and helpful. Both listing and managing the listing are really easy to do and the advice on staging the property for photos and viewings is exceptional. We had multiple offers within a week of listing, for which we credit the thorough preparation the service ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 19,2017
Minithumbup
Tatiana Korotkiewicz
By: 'Andy G'
Sep 19,2017
1 people found
this helpful
I have emailed both Lisa and Tatiana asking for help and advice regarding the sale of my property and found both were extremely helpful. I have also spoken to Lisa via WhatsApp video messaging and once again I was provided with an excellent service....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2017
Minithumbup
Sarah
By: 'Vikki'
Aug 31,2017
0 people found
this helpful
The booking system for viewings is excellent & worked very well for us as we had a lot of interest. I did have to chase for updates with our first buyers, but we were very unlucky as they didn't seem to want the house after ...
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Was this helpful? Yes
Aug 30,2017
Minithumbup
Sarah
By: 'Yasser'
Aug 30,2017
1 people found
this helpful
Sarah is willing to help with all requests and keeps communication going. She has been able to offer good advice for what has been an arduous process so far...
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Comment on agent fees
Value for money
Was this helpful? Yes
Aug 02,2017
Minithumbup
By: 'John'
Aug 02,2017
0 people found
this helpful
Excellent online platform and great for getting the house sold but felt a little let down by the lack of communication after the sale. I have sorted everything else out with other solicitors and estate agents in the chain. Could have done with a bit ...
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Comment on agent fees
Cannot fault the fees.
Was this helpful? Yes
Jul 29,2017
Minithumbup
Sarah
By: 'Ian'
Jul 29,2017
0 people found
this helpful
We signed up with eMoov after reading online reviews and were initially impressed with our pictures, advert and the online portal. We met with several estate agents and although we felt the eMoov agent was the least trustworthy, we decided to bite the bullet and ...
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Comment on agent fees
Good.
Was this helpful? Yes
Jul 21,2017
Minithumbup
Sarah
By: 'Ian'
Jul 21,2017
0 people found
this helpful
I found Emoov very easy and straight forward to deal with in terms of getting our property on the market, arranging viewings and for providing feedback from viewings. Sarah was extremely helpful and very supportive and helped us to get a successful offer which was ...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jul 17,2017
Minithumbup
By: 'Michaela'
Jul 17,2017
0 people found
this helpful
Sam has been helpful throughout with quick responses to all queries. As a purchaser of a property I was surprised how much help we received....
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Comment on agent fees
N/a
Was this helpful? Yes
Jun 14,2017
Minithumbup
Abi
Ross
By: 'Old retired guy'
Jun 14,2017
0 people found
this helpful
We have had a thoroughly good experience with Emoov. We enjoyed having control of our details and price, supported very ably by good supply of information as offers came in. This is the way forwards for estate agency....
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Comment on agent fees
The charge was £1200 less than the similar move in the same year, for infinitely less hassle.
Was this helpful? Yes
May 19,2017
Minithumbup
Sarah
By: 'Karen'
May 19,2017
0 people found
this helpful
Very pleased with the service received from eMoov. I particularly found the management of viewings and offers efficient and once an offer was accepted, Sarah James was on hand to guide us through the rest of the process right up to completion. I had been ...
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Comment on agent fees
Fantastic to pay a fraction of the cost of high st agents for the same service.
Was this helpful? Yes
May 15,2017
Minithumbup
By: 'Bala and Rosita Mahendran'
May 15,2017
0 people found
this helpful
Our contact with Sarah was as buyers of a property. Through out the process Sarah was very professional, helpful, understanding and prompt in her responses. She certainly kept the lines of communication open and worked hard in keeping us informed of progress and gave us ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Apr 27,2017
Minithumbup
Sarah
By: 'Jackie'
Apr 27,2017
0 people found
this helpful
Very good service all throughout the process. Sarah was always helpful and pleasant to deal with....
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Comment on agent fees
We probably saved in the region of £2600 in comparison to High Street estate agents - not an insignificant amount - and can't think of anything we could have gained by paying so much more money.
Was this helpful? Yes
Apr 18,2017
Minithumbup
By: 'Melanie'
Apr 18,2017
1 people found
this helpful
I found Emoov's systems at times very clunky and quite frustrating. There are certain aspects of their business that lack professionalism I.e the start of the email asking me to write this review started 'Dear%seller name%'. Harry has been great and I ...
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Was this helpful? Yes
Feb 28,2017
Minithumbup
By: 'Maria'
Feb 28,2017
0 people found
this helpful
I have been very happy with the professional work that Lucia has helped me with . I think I would have been stressed without her at the end of a phone, she always answers my emails and telephone calls and if not available she always rings ...
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Comment on agent fees
Fees are are good .
Was this helpful? Yes
Feb 21,2017
Minithumbup
By: 'Avcolcers'
Feb 21,2017
1 people found
this helpful
We only had Harry for the last stages of our purchase but he was an absolute God send at a very stressful time for us. I'm very impatient and he chased for updates whenever I needed them. Really helpful we just wish he had him ...
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Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'Betty'
Feb 20,2017
1 people found
this helpful
We have sold one property with the help of Sam Berkley and are very happy with the service and asked that she helps with our second we have registered with emoov. As experienced sellers we are not happy with EMOOVs recommended conveyancers and would never ...
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Comment on agent fees
Feed were good now I would think twice..
Was this helpful? Yes
Feb 17,2017
Minithumbup
Nathan
By: 'Jason'
Feb 17,2017
0 people found
this helpful
Emoov were overall very good. They were a quick and simple way of selling a property. Megan Palmer and Nathan Romano were involved in the listing and correspondence of my sale. They were very quick to respond to questions/queries and some mistakes made were ...
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Comment on agent fees
Overall cheaper, but they do have discounts available at different times of the year. Good incentives if referred by a friend.
Was this helpful? Yes
Jan 23,2017
Minithumbup
By: 'Jamie Moore'
Jan 23,2017
0 people found
this helpful
I cant speak highly enough of emoov and have recommended them to all my friends. Fantastic customer service from day one which was like a breath of fresh air compared to other high street agents. I saved myself thousands of pounds in fees which I ...
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Was this helpful? Yes
Jan 21,2017
Minithumbup
Sarah
By: 'Moving'
Jan 21,2017
0 people found
this helpful
Sarah James was very helpful with our new house purchase. She was easy to get hold of and always called back when asked....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 06,2017
Minithumbup
Ross
By: 'mrs croft'
Jan 06,2017
0 people found
this helpful
I have had excellent support from all the staff at Emoov and can not fault their professionalism. Megan, Ross, Lucia and Karen have been especially supportive. The selling process has been quick and excellent value for money. Many, many thanks to all of you. Jane ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Jan 04,2017
Minithumbup
Abi
By: 'Wendy Dawe'
Jan 04,2017
0 people found
this helpful
As a first time buyer I was extremely impressed with the service provided by Abi at Emoov, whilst acting on behalf of the vendor in the sale of the property. Abi was extremely friendly and professional, she responded quickly and efficiently via email and telephone ...
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Comment on agent fees
N/A purchased the property.
Was this helpful? Yes
Areas covered
  • CM15

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1448 20 306 5 111 8

Agent Fees

Emoov are the UK's No 1 Estate Agent for customer service.

We offer a typical fixed fee from just £895 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 11:36 AM 17/07/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:36 AM 17/07/2018 by allAgents
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