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Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed
Read full description...Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agency needed to be better. Now it is.
Emoov

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

May 30,2017
Minithumbup
By: 'Jim'
May 30,2017
0 people found
this helpful
Emoov online system is great - being able to book in photographer on a day/time to suit you, being able to go through photos and write description yourself I found useful. The best thing was being able to choose viewings slots and receive requests ...
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Comment on agent fees
Agents fees were very reasonable compared to traditional estate agents and this (plus my sisters review) tempted us to go with them. I would go with them again based on the price and ease of booking viewings, but would be aware that their agents aren't great and you'll do the leg-work yourself in terms of chasing post-sale.
Was this helpful? Yes
Mar 01,2017
Minithumbup
By: 'Hannah'
Mar 01,2017
0 people found
this helpful
The online booking service was effective. The day our offer was accepted, I felt very bombarded with my phone persistently going off whilst I was at work and my contact details being given to a finance company without my permission and them criticising my mortgage ...
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Was this helpful? Yes
Sep 13,2016
Minithumbup
By: 'Val'
Sep 13,2016
0 people found
this helpful
Very helpful and fixed clinch in text on Rightmove site promptly. Internet connection lost but Leigh informed me by email I'm concerned however that it took a friend to tell me to check my listing on this site as it looked really unprofessional...........I have ...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2016
Minithumbup
Nathan
By: 'Soraya'
Sep 12,2016
0 people found
this helpful
Nathan has been a star! uploaded documents and been on hand when needed. Very impressed with the service so far...
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Comment on agent fees
very reasosnable
Was this helpful? Yes
Jun 30,2016
Minithumbup
By: 'Cheryl Tyler'
Jun 30,2016
0 people found
this helpful
We received excellent service from this company. Sam was particularly helpful as were her colleagues. From the initial help with valuation and the photographer everything went very smoothly and Sam was with us and proactive all through the process. The person dealing with our sale ...
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Comment on agent fees
Good
Was this helpful? Yes
May 30,2016
Minithumbup
By: 'Darren Halford'
May 30,2016
0 people found
this helpful
I looked at the Tepilo site, Purplebricks and eMoov and chose eMoov because the site was clear and it had good feedback results. I did like the FAQ on the Tepilo site though. I instructed eMoov last Friday. The one negative is that Charles didn't ...
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Comment on agent fees
I paid ‚£495 for a board, photos, measurements and a prime listing. I think that is good value for money.
Was this helpful? Yes
Mar 07,2016
Minithumbup
By: 'Andrew Summersgill'
Mar 07,2016
1 people found
this helpful
I would describe our experience with Emoov as fair. We had a good flat to sell in an area of London with a buoyant market so paying c. £10k to a local agent didn't seem like a good deal. Emoov handled the creation of ...
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Comment on agent fees
Very good.
Was this helpful? Yes
Dec 28,2014
Minithumbdown
By: 'norstar'
Dec 28,2014
1 people found
this helpful
I've left an average rating for Emoov because they did save me money on the Estate agency fees, but I felt the experience was a poor one compared to a High Street agent. The photo work and listing process was great. I was pleased with ...
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What agent could do to change your mind?
As per my review, the sale bit was fine, but your aftersales service leaves a lot to be desired. I was mildly disappointed with the post sale contact when I contacted you but after your responses on Facebook and Paula\'s conversation with me, I was plain angry and felt totally dismissed. If Paula had been at least a little bit receptive instead of being patronising and telling me \"we can\'t contact you every day with an update\" etc when it was obvious that\'s not what I was saying, it would have been fine but to be honest, you are holding yourself out to be at least as good as a high street agent on service, but in my experience, you\'re not. When I bought my house, the agent chased and chivvied throughout, not waiting to be contacted before acting on a problem and at least touching base to monitor progress before reporting back to each party. Paula told me that you are the opposite and that you have to be specifically contacted with a problem. But your website (which I based my engagement of you on) says otherwise. \"We\'ll ensure that solicitors/conveyancers are instructed by both parties, a memorandum of sale is sent and then we will supervise and problem solve where necessary all the way until moving day\". You didn\'t do this and that\'s why I fed back to you.
Attached Files
Was this helpful? Yes
By: Russell Quirk, CEO
Dec 28, 2014
View all comments (1)
Mr & Mrs Halsey, I'm aware of your concerns from the conversations and emails that were exchanged between you and Lauren Rutherford, our customer liaison, and Paula Sheehy, our office manager a few days ago. First off, can I thank you for being fair in your review. I am aware that you have an issue with our 'after-offer' contact frequency but nevertheless you have acknowledged that we sold your property (within two days of it being listed) and that the advert compilation process, viewing ...
Aug 04,2013
Minithumbup
By: 'L.W.'
Aug 04,2013
2 people found
this helpful
Overall emoov provide a satisfactory service, if you are willing to put in work yourself. They arranged for the photos to be taken, and put the advert on Rightmove very quickly. If I asked them to do something, they did it quickly, however I had ...
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Was this helpful? Yes
By: Russell Quirk - eMoov Director
Aug 04, 2013
View all comments (1)
Mrs Wright's buyers were chased for details of their lawyers several times before they were able to provide them. But we should have communicated this issue to Mrs Wright better. Our system confirms that we emailed the memorandum of sale on the day that the buyer's lawyer's details were eventually provided to us but which they say they didn't receive. We sent the memorandum once again when Mrs Wright called to inform us of the problem. ...
Jun 18,2013
Minithumbdown
By: 'Perdita'
Jun 18,2013
5 people found
this helpful
Emoov seem chaotic in their approach, repeatedly calling to offer additional viewings despite us having received (and accepted) an offer. I was tossed between multiple agents, all of whom seem to have access to different sets of information about our property, and none of whom ...
read full review
What agent could do to change your mind?
Organise yourselves. If I ran my division in the nonsensical way you run your company, I would be sacked.
Attached Files
Was this helpful? Yes
By: Russell Quirk - eMoov Director
Jun 20, 2013
View all comments (1)
With regard to our lettings department, we do of course employ a team that includes a number of people. There is no way to operate a busy volume business without sufficient personnel. We have an obligation, which we take seriously, to advise our clients of ALL interest in their property even if they are proceeding with a tenant that we may already have just introduced. It is for the client to then decide who they actually wish to let to. I don't think that it would be right to conceal other o ...
Areas covered
  • CM15

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1439 19 303 4 110 7

Agent Fees

Emoov are the UK's No 1 Estate Agent for customer service.

We offer a typical fixed fee from just £895 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 11:36 AM 17/07/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:36 AM 17/07/2018 by allAgents
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