• Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • James Boult
    James Boult
  • Paul Taylor
    Paul Taylor
  • Benjamin Reeves
    Benjamin Reeves
  • Rosanna Stubbs
    Rosanna Stubbs
  • Ryan Smith
    Ryan Smith
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
  • Nicola Ford
    Nicola Ford
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agen
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Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

 
May 30,2017
Minithumbup
Harry Stoner
By: 'Jim'
May 30,2017
0 people found
this helpful
Emoov online system is great - being able to book in photographer on a day/time to suit you, being able to go through photos and write description yourself I found useful. The best thing was being able to choose viewings slots and receive requests via text. This meant we could often have requests last minute that would not have been able to occur with a traditional estate agent. E.g. our buyers only requested a viewing a couple of hours before they came. However, the downside was the customer ...
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Comment on agent fees
Agents fees were very reasonable compared to traditional estate agents and this (plus my sisters review) tempted us to go with them. I would go with them again based on the price and ease of booking viewings, but would be aware that their agents aren't great and you'll do the leg-work yourself in terms of chasing post-sale.
Was this helpful? Yes
Mar 01,2017
Minithumbup
By: 'Hannah'
Mar 01,2017
0 people found
this helpful
The online booking service was effective. The day our offer was accepted, I felt very bombarded with my phone persistently going off whilst I was at work and my contact details being given to a finance company without my permission and them criticising my mortgage broker and putting pressure on me to go with them - I think it would be best to ask a client before sharing details, and seeing as we already had our mortgage in principle, that would show that we didn't need to be in touch with anyon...
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Was this helpful? Yes
Sep 13,2016
Minithumbup
By: 'Val'
Sep 13,2016
0 people found
this helpful
Very helpful and fixed clinch in text on Rightmove site promptly. Internet connection lost but Leigh informed me by email I'm concerned however that it took a friend to tell me to check my listing on this site as it looked really unprofessional...........I have no way of knowing how long it looked like this. I feel I have to check my listing daily now :(...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2016
Minithumbup
Nathan Romano
By: 'Soraya'
Sep 12,2016
0 people found
this helpful
Nathan has been a star! uploaded documents and been on hand when needed. Very impressed with the service so far...
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Comment on agent fees
very reasosnable
Was this helpful? Yes
Jun 30,2016
Minithumbup
Sam Berkley
By: 'Cheryl Tyler'
Jun 30,2016
0 people found
this helpful
We received excellent service from this company. Sam was particularly helpful as were her colleagues. From the initial help with valuation and the photographer everything went very smoothly and Sam was with us and proactive all through the process. The person dealing with our sale at the solicitors also thought that the service was very good and has recommended a family member to use eMoov too....
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Comment on agent fees
Good
Was this helpful? Yes
May 30,2016
Minithumbup
Charles Fernandez
By: 'Darren Halford'
May 30,2016
0 people found
this helpful
I looked at the Tepilo site, Purplebricks and eMoov and chose eMoov because the site was clear and it had good feedback results. I did like the FAQ on the Tepilo site though. I instructed eMoov last Friday. The one negative is that Charles didn't make his media visit until today because he was busy. Not his fault but I lost the property I had offered on because mine wasn't on the market. eMoov should employ more agents to get properties on the market within 24 hours of paying the fee. Ch...
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Comment on agent fees
I paid ‚£495 for a board, photos, measurements and a prime listing. I think that is good value for money.
Was this helpful? Yes
Mar 07,2016
Minithumbup
By: 'Andrew Summersgill'
Mar 07,2016
1 people found
this helpful
I would describe our experience with Emoov as fair. We had a good flat to sell in an area of London with a buoyant market so paying c. £10k to a local agent didn't seem like a good deal. Emoov handled the creation of the advert well and photography was excellent. The booking of viewings efficiently and the phone was answered and messages always replied to. Once an offer was accepted however the shortcomings of an agency like this were apparent. As we paid up front Emoov had no incentiv...
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Comment on agent fees
Very good.
Was this helpful? Yes
Dec 28,2014
Minithumbdown
By: 'norstar'
Dec 28,2014
1 people found
this helpful
I've left an average rating for Emoov because they did save me money on the Estate agency fees, but I felt the experience was a poor one compared to a High Street agent. The photo work and listing process was great. I was pleased with the photos, added a couple myself and the listing was approved. It went live and we got a viewing within a few hours. We showed the buyer round the house and they decided to make an offer a couple of days later, which Emoov passed on without problems. We acce...
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What agent could do to change your mind?
As per my review, the sale bit was fine, but your aftersales service leaves a lot to be desired. I was mildly disappointed with the post sale contact when I contacted you but after your responses on Facebook and Paula\'s conversation with me, I was plain angry and felt totally dismissed. If Paula had been at least a little bit receptive instead of being patronising and telling me \"we can\'t contact you every day with an update\" etc when it was obvious that\'s not what I was saying, it would have been fine but to be honest, you are holding yourself out to be at least as good as a high street agent on service, but in my experience, you\'re not. When I bought my house, the agent chased and chivvied throughout, not waiting to be contacted before acting on a problem and at least touching base to monitor progress before reporting back to each party. Paula told me that you are the opposite and that you have to be specifically contacted with a problem. But your website (which I based my engagement of you on) says otherwise. \"We\'ll ensure that solicitors/conveyancers are instructed by both parties, a memorandum of sale is sent and then we will supervise and problem solve where necessary all the way until moving day\". You didn\'t do this and that\'s why I fed back to you.
Attached Files
Was this helpful? Yes
By: Russell Quirk, CEO
Dec 28, 2014
View all comments (1)
Mr & Mrs Halsey, I'm aware of your concerns from the conversations and emails that were exchanged between you and Lauren Rutherford, our customer liaison, and Paula Sheehy, our office manager a few days ago. First off, can I thank you for being fair in your review. I am aware that you have an issue with our 'after-offer' contact frequency but nevertheless you have acknowledged that we sold your property (within two days of it being listed) and that the advert compilation process, viewing ...
Aug 04,2013
Minithumbup
By: 'L.W.'
Aug 04,2013
2 people found
this helpful
Overall emoov provide a satisfactory service, if you are willing to put in work yourself. They arranged for the photos to be taken, and put the advert on Rightmove very quickly. If I asked them to do something, they did it quickly, however I had to chase them up over a number of issues. My buyer did not instruct a solicitor immediately so emoov could not produce a Memorandum of Sale once we accepted the offer. However, they did not chase up the buyer for the details, and it was only 3 weeks late...
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Was this helpful? Yes
By: Russell Quirk - eMoov Director
Aug 04, 2013
View all comments (1)
Mrs Wright's buyers were chased for details of their lawyers several times before they were able to provide them. But we should have communicated this issue to Mrs Wright better. Our system confirms that we emailed the memorandum of sale on the day that the buyer's lawyer's details were eventually provided to us but which they say they didn't receive. We sent the memorandum once again when Mrs Wright called to inform us of the problem. ...
Jun 18,2013
Minithumbdown
By: 'Perdita'
Jun 18,2013
5 people found
this helpful
Emoov seem chaotic in their approach, repeatedly calling to offer additional viewings despite us having received (and accepted) an offer. I was tossed between multiple agents, all of whom seem to have access to different sets of information about our property, and none of whom seemed able to read a note indicating that the correct person to contact was my partner, not me. Having paid for various services (e.g. property management), I was shocked to discover that the service was discontinued just...
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What agent could do to change your mind?
Organise yourselves. If I ran my division in the nonsensical way you run your company, I would be sacked.
Attached Files
Was this helpful? Yes
By: Russell Quirk - eMoov Director
Jun 20, 2013
View all comments (1)
With regard to our lettings department, we do of course employ a team that includes a number of people. There is no way to operate a busy volume business without sufficient personnel. We have an obligation, which we take seriously, to advise our clients of ALL interest in their property even if they are proceeding with a tenant that we may already have just introduced. It is for the client to then decide who they actually wish to let to. I don't think that it would be right to conceal other o ...
Areas covered
  • CM15

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Review statistics

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Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just £679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 12:33 PM 15/01/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:33 PM 15/01/2018 by allAgents
Lauren Rutherford Lauren Rutherford
Team Leader
41 reviews

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Russell Quirk Russell Quirk
Director
41 reviews

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James Barton James Barton
Sales Executive
10 reviews

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Jonathan Palmer Jonathan Palmer
Sales Consultant
61 reviews

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Louise Maher Louise Maher
Team Leader for Negotiations & Progression
129 reviews

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Callum Quirk Callum Quirk
Sales Consultant
7 reviews

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Anne Coward Anne Coward
13 reviews

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James Boult James Boult
Partner
35 reviews

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Paul Taylor Paul Taylor
Partner
22 reviews

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Benjamin Reeves Benjamin Reeves
Partner
14 reviews

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Rosanna Stubbs Rosanna Stubbs
Senior Sales Executive
15 reviews

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Ryan Smith Ryan Smith
Sales Negotiator & Progressor
68 reviews

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Lisa Karabas Lisa Karabas
50 reviews

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Tatiana Korotkiewicz Tatiana Korotkiewicz
Customer Support Team Leader
49 reviews

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Jessica Brill Jessica Brill
Sales negotiator
51 reviews

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Kitty Carroll Kitty Carroll
Viewing Team
8 reviews

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Harry Stoner Harry Stoner
89 reviews

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Karen Luckett Karen Luckett
Viewings Team
8 reviews

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Sarah James Sarah James
100 reviews

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Ross English Ross English
74 reviews

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Nancy Maher Nancy Maher
8 reviews

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Charles Fernandez Charles Fernandez
Local Property Director
41 reviews

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Tim Harper Tim Harper
2 reviews

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Julie Morrissey Julie Morrissey
Valuations Consultant
7 reviews

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Nicola Ford Nicola Ford
Sales Support Executive
4 reviews

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Adam Cast Adam Cast
Local Property Director
39 reviews

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Holly Shell Holly Shell
Valuation Analyst
12 reviews

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Will Coombes Will Coombes
Sales Negotiator
38 reviews

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Bryan Powis - no image available Bryan Powis
Viewings Co-Ordinator
10 reviews

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Tom Davey Tom Davey
Sales Negotiator
98 reviews

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Rosie Stubbs - upload your photo Rosie Stubbs
0 reviews

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Leigh Smith Leigh Smith
Admin
27 reviews

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Jack Troutt Jack Troutt
29 reviews

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Sam Berkley Sam Berkley
51 reviews

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Megan Palmer Megan Palmer
49 reviews

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Kathleen Taylor Kathleen Taylor
Local Property Director
10 reviews

About Kathleen I am the Local Property Director for emoov. I cover the Leeds area. View full profile
Chris pratten - upload your photo Chris pratten
0 reviews

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Damien Ellison Damien Ellison
Local Property Directors
18 reviews

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Luica Ghahramani Luica Ghahramani
59 reviews

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Nathan Romano Nathan Romano
Customer Support
43 reviews

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Debbie Young Debbie Young
Customer Support
0 reviews

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Tom Daley - upload your photo Tom Daley
2 reviews

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Abi Crossley - no image available Abi Crossley
Sales negotiator and progressor
14 reviews

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Sam Clarke - no image available Sam Clarke
0 reviews

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Timothy Hembrough - no image available Timothy Hembrough
2 reviews

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Kelly Brady Kelly Brady
Local Property Director
4 reviews

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James Kenyon - no image available James Kenyon
0 reviews

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Holly Gurnett - no image available Holly Gurnett
Customer Support Agent
9 reviews

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Isobel Brown - no image available Isobel Brown
Customer Support Agent
1 reviews

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Lucia Ghahramani - upload your photo Lucia Ghahramani
9 reviews

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Kiran Ganja - no image available Kiran Ganja
Offers and Progression Manager
1 reviews

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Jayne  - upload your photo Jayne
1 reviews

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Sam Berkeley - upload your photo Sam Berkeley
1 reviews

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Georgie Taylor - upload your photo Georgie Taylor
0 reviews

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Lisa Karabs - upload your photo Lisa Karabs
1 reviews

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Sophie  - upload your photo Sophie
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Chloe Cook - upload your photo Chloe Cook
2 reviews

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Alex Staerck - upload your photo Alex Staerck
2 reviews

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1 reviews

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Ben Burgin - upload your photo Ben Burgin
1 reviews

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