• Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • James Boult
    James Boult
  • Paul Taylor
    Paul Taylor
  • Benjamin Reeves
    Benjamin Reeves
  • Rosanna Stubbs
    Rosanna Stubbs
  • Ryan Smith
    Ryan Smith
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
  • Nicola Ford
    Nicola Ford
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agen
Read full description...

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

 
Jul 28,2017
Minithumbdown
By: 'Martin'
Jul 28,2017
2 people found
this helpful
This is not a gripe just against eMoov - the problems I encountered would have applied to any online estate agent. We put our bungalow up for sale with eMoov who got us a buyer, a lady approaching pensioner status. All seemed to go reasonably well, she had the survey done as did we on the house we were buying. Then several weeks after the survey , when exchange of contracts was imminent the lady suddenly got "cold feet" not because of anything wrong with the survey, just that the...
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Comment on agent fees
The fixed price deal seemed attractive but ended up getting nothing for it. A local agent may have had more success talking our buyer out of her silliness.
Was this helpful? Yes
Mar 08,2016
Minithumbup
By: 'Campcastil23'
Mar 08,2016
0 people found
this helpful
Dear *, Thank you very much for your on-line Appraisal of the house we want to sell in Calne. I did not see it until today as it went into my Junk box! However, I've now read it and have the following observations: it was overall very fair. We have had the house valued by two local Estate Agents who know the area very well and they have both suggested the figure of โ€š£245,000 to โ€š£250,000. We think this is about right bearing in mind its unique position in the centre of...
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Comment on agent fees
I don't really know yet ...!
Was this helpful? Yes
By: Russell Quirk, CEO
Mar 11, 2016
View all comments (1)
Hi Thanks for taking the time to post a review. You seem happy with our valuation, which is great albeit that, as we stress, a valuation is a guide and it's the market itself that will ultimately decide on the figure that you actually achieve and no matter what a number of estate agents say. That's why we're happy that you try a price that you yourself are comfortable with in the first instance. Apologies that our email ended up in your spam box, no idea why that would be. ...
Jan 15,2016
Minithumbdown
By: 'Kelly'
Jan 15,2016
1 people found
this helpful
Very happy with initial booking for viewing, appointment made, offer put in, offer accepted etc. That was all very smooth. After that I found the constant phone calls from different agents never knowing the facts rather frustrating. Constantly repeating myself because notes were never read. I felt I didn't know what was going on during the transaction. One minute getting phone calls saying my Seller was going to pull out if she didn't find a property in two weeks time, followed up by a phone c...
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Comment on agent fees
None applicable as purchaser.
Was this helpful? Yes
By: Russell Quirk, CEO
Jan 15, 2016
View all comments (1)
Kelly I'm sorry to hear of your experience. I understand that your purchase was problematic and that the seller took some time to find a property to buy. There was certainly angst over some uncertainties in that regard and then followed by pressure on the chain from elsewhere whereby it was then imparted to us to communicate an urgency to you to exchange contracts. I acknowledge that in this instance we could have communicated with you as the buyer better. My sincere apologies. ...
Jun 11,2014
Minithumbup
By: 'AH'
Jun 11,2014
0 people found
this helpful
Firstly I feel that emoov as a company is a great concept, placing my advert was easy, the company staff professional and efficient, my advert looked professional and was online quickly. However, I also paid emoov directly to arrange an EPC report for the property. The assessor instructed by emoov was rude, argumentative and unhelpful. His first words to me were "I don't get paid enough to spend a lot of time on this" which leads me to think emoov may be pressing for to hard a deal w...
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Was this helpful? Yes
By: Russell Quirk, CEO
Jun 12, 2014
View all comments (1)
Thank you for your comments. They are very fair in highlighting that our office team have been helpful and efficient and that the level of customer care provided to you has been high. But the assessor that dealt with your EPC specifically, has let us down in this instance. This is rare, given that we carry out some 1500 EPCs each year. I cannot apologise enough for this aspect of your experience and suffice to say that the assessor in question, whether he was simply having an 'off day' o ...
Apr 30,2014
Minithumbdown
By: 'Paul Clayton'
Apr 30,2014
3 people found
this helpful
First and foremost for the purposes of fairness we did sell our house with this company. We paid about £600 which was much less than if we had gone on the high street. The reason why I describe their service as poor is as follows We received no advice as to an appropriate valuation of the property. We just got asked how much we wanted to put the house up for. It took two weeks for the property to get on the internet after paying all fees. Couldn't understand why it took so long? In fact...
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Was this helpful? Yes
By: Russell Quirk CEO
Apr 30, 2014
View all comments (1)
Iรขโ‚ฌโ„ขm disappointed to learn that Mr Clayton was not 100% happy with our service. Whilst Iรขโ‚ฌโ„ขm delighted that he sold his home successfully and saved a significant sum, our approach is to benefit not just the wallet but sentiment too. Customer service is so genuinely important to me and we really do strive to ensure that everyone we deal with is happy all round. I have looked in to the details relating to this listing and I note that Mr Clayton signed up with us on Friday 19th April ...
Aug 01,2013
Minithumbdown
By: 'adelinejg'
Aug 01,2013
3 people found
this helpful
Very disappointed with the service we received from eMoov. Firstly the photos - they took a great deal of photos but they didn\'t reflect our property in the best light; the photographer seemed keen to get the job done very quickly. Despite me providing a floor plan to eMoov they still managed to make a number of mistakes on the plan they created including turning my living room into a utility room. We had one viewing in the space of two months and this nearly didn\'t happen as the pros...
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What agent could do to change your mind?
Regular contact with client, suggestions on what might help to get people through the door.
Attached Files
Was this helpful? Yes
By: Gem
Aug 05, 2013
View all comments (2)
Russell @ Emoov. We are prospective sellers, however I find your comment responses offputting. They seem rather unprofessional and I even wonder if they breach the Data Protection Act? Adelinejg made no reference to her name being Ms Garman on the review, however you have disclosed this information in your response. I understand that you are trying to defend Emoov but the tone is condescending and comes across 'shirty'. It maybe best that you just prompt customers to discuss their issues wi ...
Jul 29,2013
Minithumbdown
By: 'Carmel'
Jul 29,2013
3 people found
this helpful
We had an offer on a property accepted through EMoove, and we were disappointed when we were gazumped. Part way through the process, someone came in with a higher offer, which the vendor accepted, and we lost the house. We understand that this is legal and normal. However, the way that it happened wasn\'t good business practice. EMoove didn\'t even let us know about the higher offer before it was too late! One day they just told us out of the blue that a higher offer had been accepted, and t...
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What agent could do to change your mind?
Because eMoov and the vendor had accepted our offer on the house, we feel that eMoov should have let us know when they received a higher offer and that they should not have advised the vendor not to let us make a counter offer - we were in the actual process of buying this house, offer accepted, solicitor instructed. We felt like we were in the process of buying a house and then as if we\'d been kicked out of the process with no chance. We understand that some estate agents (though by no mean all!!) allow gazumping, and that it\'s legal, but this wasn\'t good practice at all. Also, please do advise your sales team (I think it was Simon) that there\'s a difference between a cash offer and a mortgage-based offer, and that for some vendors at least, that difference can be important. In our case it didn\'t really make a difference, but it can do.
Attached Files
Was this helpful? Yes
By: Russell at eMoov.co.uk
Jul 29, 2013
View all comments (1)
We take our obligation very seriously to maximise the best offer for the selling client. In this instance the house in question had 37 viewings in its first 48 hours and 17 offers to purchase over the next few days. The owner took some time to deliberate over which offer to accept with full knowledge of every prospective purchaser's full circumstances in terms of chain and financial position. They had initially indicated acceptance of an offer that Carmel had made but which was swiftly to ...
Areas covered
  • CM15

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1400 15 293 4 106 5

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Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just ยฃ679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 12:33 PM 15/01/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:33 PM 15/01/2018 by allAgents
Lauren Rutherford Lauren Rutherford
Team Leader
41 reviews

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Russell Quirk Russell Quirk
Director
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James Barton James Barton
Sales Executive
10 reviews

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Jonathan Palmer Jonathan Palmer
Sales Consultant
61 reviews

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Louise Maher Louise Maher
Team Leader for Negotiations & Progression
129 reviews

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Callum Quirk Callum Quirk
Sales Consultant
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Anne Coward Anne Coward
13 reviews

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James Boult James Boult
Partner
35 reviews

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Paul Taylor Paul Taylor
Partner
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Benjamin Reeves Benjamin Reeves
Partner
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Rosanna Stubbs Rosanna Stubbs
Senior Sales Executive
15 reviews

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Ryan Smith Ryan Smith
Sales Negotiator & Progressor
68 reviews

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Lisa Karabas Lisa Karabas
50 reviews

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Tatiana Korotkiewicz Tatiana Korotkiewicz
Customer Support Team Leader
49 reviews

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Jessica Brill Jessica Brill
Sales negotiator
51 reviews

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Kitty Carroll Kitty Carroll
Viewing Team
8 reviews

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Harry Stoner Harry Stoner
89 reviews

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Karen Luckett Karen Luckett
Viewings Team
8 reviews

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Sarah James Sarah James
100 reviews

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Ross English Ross English
74 reviews

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Nancy Maher Nancy Maher
8 reviews

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Charles Fernandez Charles Fernandez
Local Property Director
41 reviews

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Tim Harper Tim Harper
2 reviews

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Julie Morrissey Julie Morrissey
Valuations Consultant
7 reviews

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Nicola Ford Nicola Ford
Sales Support Executive
4 reviews

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Adam Cast Adam Cast
Local Property Director
39 reviews

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Holly Shell Holly Shell
Valuation Analyst
12 reviews

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Will Coombes Will Coombes
Sales Negotiator
38 reviews

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Bryan Powis - no image available Bryan Powis
Viewings Co-Ordinator
10 reviews

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Tom Davey Tom Davey
Sales Negotiator
98 reviews

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Rosie Stubbs - upload your photo Rosie Stubbs
0 reviews

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Leigh Smith Leigh Smith
Admin
27 reviews

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Jack Troutt Jack Troutt
29 reviews

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Sam Berkley Sam Berkley
51 reviews

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Megan Palmer Megan Palmer
49 reviews

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Kathleen Taylor Kathleen Taylor
Local Property Director
10 reviews

About Kathleen I am the Local Property Director for emoov. I cover the Leeds area. View full profile
Chris pratten - upload your photo Chris pratten
0 reviews

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Damien Ellison Damien Ellison
Local Property Directors
18 reviews

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Luica Ghahramani Luica Ghahramani
59 reviews

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Nathan Romano Nathan Romano
Customer Support
43 reviews

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Debbie Young Debbie Young
Customer Support
0 reviews

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Tom Daley - upload your photo Tom Daley
2 reviews

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Abi Crossley - no image available Abi Crossley
Sales negotiator and progressor
14 reviews

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Sam Clarke - no image available Sam Clarke
0 reviews

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Timothy Hembrough - no image available Timothy Hembrough
2 reviews

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Kelly Brady Kelly Brady
Local Property Director
4 reviews

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James Kenyon - no image available James Kenyon
0 reviews

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Holly Gurnett - no image available Holly Gurnett
Customer Support Agent
9 reviews

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Isobel Brown - no image available Isobel Brown
Customer Support Agent
1 reviews

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Lucia Ghahramani - upload your photo Lucia Ghahramani
9 reviews

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Kiran Ganja - no image available Kiran Ganja
Offers and Progression Manager
1 reviews

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Jayne  - upload your photo Jayne
1 reviews

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Sam Berkeley - upload your photo Sam Berkeley
1 reviews

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Georgie Taylor - upload your photo Georgie Taylor
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Lisa Karabs - upload your photo Lisa Karabs
1 reviews

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Chloe Cook - upload your photo Chloe Cook
2 reviews

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Alex Staerck - upload your photo Alex Staerck
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Simon  - upload your photo Simon
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Ben Burgin - upload your photo Ben Burgin
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