• Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • James Boult
    James Boult
  • Paul Taylor
    Paul Taylor
  • Benjamin Reeves
    Benjamin Reeves
  • Rosanna Stubbs
    Rosanna Stubbs
  • Ryan Smith
    Ryan Smith
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
  • Nicola Ford
    Nicola Ford
Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agen
Read full description...

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

 
Dec 08,2017
Minithumbdown
Simon
By: 'Do not use'
Dec 08,2017
2 people found
this helpful
Really poor experience. Hassled to sign up and then next to useless service throughout. No communication poor viewings platform and management. No post sales service didn't even know we had sold it would seem. Do not use!!...
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Comment on agent fees
Not worth £5
Was this helpful? Yes
Sep 12,2017
Minithumbdown
Paul Taylor
By: 'Sheps'
Sep 12,2017
3 people found
this helpful
Dismal service to the buyer. I have been trying to talk to someone at emoov on behalf of my daughter who had made an offer on a house being marketed by emoov. Numerous calls were made, nobody available, tech issues etc. Then eventually I spoke to three different receptionists all of whom were very polite and well trained in putting the caller off. They all said there were no agents available but they would ring back. They never did. When I asked to speak to a manager, they politely said there wa...
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Was this helpful? Yes
Aug 11,2017
Minithumbdown
Lisa Karabas
Julie Morrissey
By: 'Chema Garcia'
Aug 11,2017
9 people found
this helpful
Avoid eMoov, not really that different from standard estate agents. The whole experience with them has been shocking. We were looking for an alternative to avoid standard estate agents and came across eMoov. They were very proactive to get us to signed and advertised the property with them. We received calls from an emails from a sales representative every day. Once they got our money everything went downhill and we never heard anything from them anymore. First of all, they got the p...
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Was this helpful? Yes
Nov 27,2016
Minithumbdown
By: 'CH'
Nov 27,2016
3 people found
this helpful
This is the review that I sent to eMoov, I have omitted the names of the people I was involved with. Just to provide context, I purchased a property from a seller who used eMoov as their agent. I have found your service, levels of trust and professionalism to be extremely poor throughout the whole process and indeed, as first time buyers, have found that the '€˜service' I received only added to the intense pressure and stress of what should have been a relatively straight forward tran...
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Was this helpful? Yes
Sep 07,2016
Minithumbdown
By: 'Roland42'
Sep 07,2016
3 people found
this helpful
As a buyer, Emoov did not seem to care, support or assist me at all in my property purchase. Hardly no contact (unless you phoned) and even then calls were never always returned or little to no updates/answers were given. Myself and the Vendor eventually made more progress speaking direct and would both never recommend Emoov. I urge anyone reading this review whether buying or selling to use an respected agency. These fees may be low but it is directly relatable to the underwhelming service....
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Comment on agent fees
n/a
Was this helpful? Yes
Aug 05,2016
Minithumbup
By: 'Leejones1977'
Aug 05,2016
2 people found
this helpful
I would not recommend using this company. My property was listed, and the pictures taken were sub standard. Despite getting in touch with customer services nothing was changed or any suggestions given. My property was on the market for over 6 months and in that time I had 4 viewings. The property was listed well below market valuation so it was not as if I was pricing it out of the market. Considering Emoov was marketing this property, no one within the company got in touch to offer any advice. ...
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Was this helpful? Yes
Jul 09,2016
Minithumbdown
By: 'New dad'
Jul 09,2016
2 people found
this helpful
Received 2 automated emails from Ms Coward to say they were trying to get in touch with vendor for a viewing. I had previously been told that the viewing had been set up. When we arrived for the viewing (having got our 4 month old into the car in the rain and driven 15 miles) we weren't expected and told to come back the next day....
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Was this helpful? Yes
Feb 26,2016
Minithumbdown
By: 'Harve'
Feb 26,2016
2 people found
this helpful
House on the market 7 months had 2 phone calls both trying to sell me conveyancing package!! Eventually went to a high st agent and sold within 6 weeks . £700 for 2 phone calls and a epc absolute joke!!...
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Was this helpful? Yes
Mar 02,2015
Minithumbdown
By: 'Milad'
Mar 02,2015
4 people found
this helpful
I put my place (3bedroom house located in Clapham, London) on market. The price I decided was average of 5 agency who came for valuation at my property. They were very professional and fast in responding to Emails and organising the photographer. The photos taken were somewhat disappointing. While the colours and lighting was very good, the rooms looked much smaller than they actually are. So I had to replace some of those photos, with my unprofessional compact digital camera. There were also ...
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Was this helpful? Yes
By: Milad
Jul 07, 2015
View all comments (3)
I have previously reviewed Emoov and gave poor review. They have now refunded me the whole money. I find that very professional and would like to thank Lauren and Russell. ...
Apr 17,2014
Minithumbdown
By: 'Andy'
Apr 17,2014
9 people found
this helpful
"*". On their website it says they will market the property indefinitely until it is sold. I paid for that package. It is not indefinitely -it is for 12 months only. I also was told that I could take the property off the market at any time and then re-advertise whenever I wanted. So, after the property was still unsold after 8 months I withdrew the property from sale, and then re-advertised with them 3 months later. Then a few weeks later I received a curt email informing me unless I p...
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Was this helpful? Yes
By: Andy
Apr 18, 2014
View all comments (2)
Firstly, the offers you secured for us were laughable at around £260k - way under the property's realistic market value. Again, untrue that my brother or I could not accommodate 2 viewings - you cancelled two viewings (at the viewer’s request) and didn't rearrange. We would never have refused the opportunity of a viewing as we were very keen to sell. "Despite that, we marketed Mr Levene's bungalow for 18 months until June 2013 when he withdrew it. 6 months longer than we were o ...
Feb 11,2014
Minithumbdown
By: 'Oliver Scott'
Feb 11,2014
6 people found
this helpful
20 months ago we decided to sell our property. We got three local estate agents to give us valuations and also looked at Emoov\'s site with their offer for a one-off fee to sell our house with nothing else to pay on completion. So we went ahead and the board went up. Now this is not a review on why our house didn\'t sell with Emoov, it is a review on their service and lack of "transparency". Emoov compare themselves to traditional estate agents and with these traditional estate agents ...
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What agent could do to change your mind?
Emoov need to be more transparent on their pricing by putting a note next to each price stating it is for 12-months only and they are not just like a normal estate agent who you sell with until your house sells or you move agents. They need to handle their viewings and feedback a lot better as our experience was of disappointment on ours and the viewers part too. They need to do all this and join your \"Transparency\" scheme as this just shouts they are trying to get a percentage of customers who will assume they are like other estate agents and the house is with them until sold for the on-off fee.
Attached Files
Was this helpful? Yes
By: Russell Quirk, CEO
Feb 27, 2014
View all comments (1)
Mr Scott. I'm sorry to hear that you're disappointed. Our 12 month marketing package is within our terms and conditions and which we ask you to approve before committing. We're the same as all other online agents in having a limit albeit that some are 6 months. We are very straightforward indeed on this and are very honest about it. Viewing feedback is important. We understand that, however really hard to get a response from viewers sometimes. I apologise if this was not as forthcoming as you ...
Areas covered
  • CM15

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1400 15 293 4 106 5

Job vacancies

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Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just £679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 12:33 PM 15/01/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:33 PM 15/01/2018 by allAgents
Lauren Rutherford Lauren Rutherford
Team Leader
41 reviews

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Russell Quirk Russell Quirk
Director
41 reviews

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James Barton James Barton
Sales Executive
10 reviews

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Jonathan Palmer Jonathan Palmer
Sales Consultant
61 reviews

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Louise Maher Louise Maher
Team Leader for Negotiations & Progression
129 reviews

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Callum Quirk Callum Quirk
Sales Consultant
7 reviews

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Anne Coward Anne Coward
13 reviews

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James Boult James Boult
Partner
35 reviews

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Paul Taylor Paul Taylor
Partner
22 reviews

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Benjamin Reeves Benjamin Reeves
Partner
14 reviews

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Rosanna Stubbs Rosanna Stubbs
Senior Sales Executive
15 reviews

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Ryan Smith Ryan Smith
Sales Negotiator & Progressor
68 reviews

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Lisa Karabas Lisa Karabas
50 reviews

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Tatiana Korotkiewicz Tatiana Korotkiewicz
Customer Support Team Leader
49 reviews

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Jessica Brill Jessica Brill
Sales negotiator
51 reviews

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Kitty Carroll Kitty Carroll
Viewing Team
8 reviews

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Harry Stoner Harry Stoner
89 reviews

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Karen Luckett Karen Luckett
Viewings Team
8 reviews

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Sarah James Sarah James
100 reviews

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Ross English Ross English
74 reviews

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Nancy Maher Nancy Maher
8 reviews

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Charles Fernandez Charles Fernandez
Local Property Director
41 reviews

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Tim Harper Tim Harper
2 reviews

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Julie Morrissey Julie Morrissey
Valuations Consultant
7 reviews

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Nicola Ford Nicola Ford
Sales Support Executive
4 reviews

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Adam Cast Adam Cast
Local Property Director
39 reviews

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Holly Shell Holly Shell
Valuation Analyst
12 reviews

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Will Coombes Will Coombes
Sales Negotiator
38 reviews

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Bryan Powis - no image available Bryan Powis
Viewings Co-Ordinator
10 reviews

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Tom Davey Tom Davey
Sales Negotiator
98 reviews

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Rosie Stubbs - upload your photo Rosie Stubbs
0 reviews

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Leigh Smith Leigh Smith
Admin
27 reviews

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Jack Troutt Jack Troutt
29 reviews

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Sam Berkley Sam Berkley
51 reviews

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Megan Palmer Megan Palmer
49 reviews

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Kathleen Taylor Kathleen Taylor
Local Property Director
10 reviews

About Kathleen I am the Local Property Director for emoov. I cover the Leeds area. View full profile
Chris pratten - upload your photo Chris pratten
0 reviews

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Damien Ellison Damien Ellison
Local Property Directors
18 reviews

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Luica Ghahramani Luica Ghahramani
59 reviews

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Nathan Romano Nathan Romano
Customer Support
43 reviews

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Debbie Young Debbie Young
Customer Support
0 reviews

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Tom Daley - upload your photo Tom Daley
2 reviews

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Abi Crossley - no image available Abi Crossley
Sales negotiator and progressor
14 reviews

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Sam Clarke - no image available Sam Clarke
0 reviews

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Timothy Hembrough - no image available Timothy Hembrough
2 reviews

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Kelly Brady Kelly Brady
Local Property Director
4 reviews

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James Kenyon - no image available James Kenyon
0 reviews

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Holly Gurnett - no image available Holly Gurnett
Customer Support Agent
9 reviews

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Isobel Brown - no image available Isobel Brown
Customer Support Agent
1 reviews

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Lucia Ghahramani - upload your photo Lucia Ghahramani
9 reviews

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Kiran Ganja - no image available Kiran Ganja
Offers and Progression Manager
1 reviews

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Jayne  - upload your photo Jayne
1 reviews

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Sam Berkeley - upload your photo Sam Berkeley
1 reviews

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Georgie Taylor - upload your photo Georgie Taylor
0 reviews

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Lisa Karabs - upload your photo Lisa Karabs
1 reviews

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Sophie  - upload your photo Sophie
1 reviews

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Chloe Cook - upload your photo Chloe Cook
2 reviews

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Alex Staerck - upload your photo Alex Staerck
2 reviews

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Simon  - upload your photo Simon
1 reviews

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Ben Burgin - upload your photo Ben Burgin
1 reviews

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