• Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • James Boult
    James Boult
  • Paul Taylor
    Paul Taylor
  • Benjamin Reeves
    Benjamin Reeves
  • Rosanna Stubbs
    Rosanna Stubbs
  • Ryan Smith
    Ryan Smith
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
  • Nicola Ford
    Nicola Ford
We promise great service or we'll sell your house for free. Our customers love us and we're ranked #1 out of 25,000 estate agents for customer service on AllAgents.co.uk. We're also ranked as the #1 o Read full description...We promise great service or we'll sell your house for free. Our customers love us and we're ranked #1 out of 25,000 estate agents for customer service on AllAgents.co.uk. We're also ranked as the #1 online estate agent and won the 2014 & 2015 award from AllAgents for customer service. 99% of our customers would recommend selling with us. Our latest NPS recommendation rating of +64 compares to a ranking of -15 for the average traditional estate agent (net promoter score Oct 2015).
Jun 21,2017
Minithumbup
Ross English
By:
Jun 21,2017
0 people found
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Ross was absolutely fantastic in helping us to buy our house. As first time buyers, we were clueless but Ross was excellent at explaining everything, each step of the way. He went above and beyond expectations to ensure that we completed on time. Thank you so much Ross. Will definitely be using Emoov when we sell....
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Jun 08,2017
Minithumbup
Lucia Ghahramani
Ryan Smith
By:
Jun 08,2017
0 people found
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After 5.5 months leasehold deal finally complete! I wish all parties in transaction acted as promptly as eMoov. Lucia Ghahramani did amazing job in connecting buyer, seller and both solicitors . She really helped to push transaction forward. If Lucia is part of the deal you can be sure it's in a safe hands :) Ryan Smith was as well very quick and efficient when dealing with my file. Thanks to both of you!...
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Jun 05,2017
Minithumbup
Sarah James
By:
Jun 05,2017
0 people found
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I bought my property through eMoov & can honestly say that the service I received from Sarah James was a million times better than from the high street agent that I used for my sale. She was professional, efficient and diplomatic when needed. She kept me updated throughout the process & answered questions quickly & honestly. I would absolutely use eMoov if I ever need to sell my house again & can't recommend them highly enough....
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N/a
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May 15,2017
Minithumbup
By:
May 15,2017
0 people found
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Our contact with Sarah was as buyers of a property. Through out the process Sarah was very professional, helpful, understanding and prompt in her responses. She certainly kept the lines of communication open and worked hard in keeping us informed of progress and gave us comfort and assurance at every stage eventhough we were not her clients. Both Rosita and I found working with Sarah a pleasure and very appreciative of her support in dealing with a stressful situation. Bala and Rosita Mahendran...
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Not applicable
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May 11,2017
Minithumbup
Kiran Ganja
Lucia Ghahramani
By:
May 11,2017
0 people found
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Extremely easy to deal with. I was actually buying a property via emoov rather than being a seller. Excellent communication throughout from Kiran and her team Lucia and Will with prompt responses to any question. I was in South America for 3 weeks towards the end of the process and their long opening hours and 7 day service was very much appreciated when trying to coordinate matters while away and with little wifi and a 4 hour time difference. The only slight wobble in the whole process was ...
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Comment on agent fees
n/a I was a buyer
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Apr 26,2017
Minithumbup
Abi Crossley
By:
Apr 26,2017
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Abi has kept us up to date efficiently with the situation of the offer we put in. She is very friendly and well-mannered over the phone. Fantastic service overall!...
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n/a
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Apr 24,2017
Minithumbup
Sarah James
By:
Apr 24,2017
0 people found
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I recently purchased a property in Beckenham which emoov managed. It's hard to summarise the difficulty of the sale but Sarah was excellent throughout the process and a pleasure to deal with. She managed the seller's Idiosyncrasies well and my own frustrations when things weren't going as planned. The process was long and difficult but Sarah couldn't have been more helpful. She was very tenacious when things got particularly hard and was both measured and dogged when the situation required it. I...
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N/A
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Apr 18,2017
Minithumbup
Sarah James
By:
Apr 18,2017
0 people found
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I cannot recommend Sarah at Emoov highly enough - she has been fantastic throughout the process and never minded how many queries I had and always took the time to answer these. As a first time buyer this eased any stresses that we had as she answered emails and telephone calls in a friendly and speedy manner....
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Comment on agent fees
N/A - purchasing not selling
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Apr 03,2017
Minithumbup
Luica Ghahramani
By:
Apr 03,2017
0 people found
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Lucia was excellent. always kept us up to speed on our purchase. And quick to respond to our queries. Many Thanks Lucua...
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Mar 24,2017
Minithumbup
Sam Berkley
By:
Mar 24,2017
0 people found
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Excellent service. Fast and straight forward. Clear and correct answers to questions - better idea of what was going on than our conveyancer! Made the process easier for us as first time buyers....
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Mar 15,2017
Minithumbup
Jessica Brill
By:
Mar 15,2017
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Purchasing my first property appeared on paper to be a breeze - No chain my side nor on the sellers side. How wrong I was! What in fact happened was a long drawn out, often stressful process of unforeseen circumstances. Had it not been for the excellent work and customer service that I received from Jessica Brill from eMoov, I think I would have pulled out long before the sale went through. Jessica was always on hand to answer any questions and issues I had (which was a lot!) and was consistent...
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N/A
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Mar 01,2017
Minithumbup
By:
Mar 01,2017
0 people found
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The online booking service was effective. The day our offer was accepted, I felt very bombarded with my phone persistently going off whilst I was at work and my contact details being given to a finance company without my permission and them criticising my mortgage broker and putting pressure on me to go with them - I think it would be best to ask a client before sharing details, and seeing as we already had our mortgage in principle, that would show that we didn't need to be in touch with anyon...
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Feb 28,2017
Minithumbup
Will Coombes
By:
Feb 28,2017
1 people found
this helpful
Will was tremendously helpful and professional when dealing with my case and ensured he kept me up to date with a quite frustrating at times sale. He was always super friendly and accommodating and endeavered to find a solution to all problems. I cannot leave enough good feedback for Will!...
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Feb 28,2017
Minithumbup
Luica Ghahramani
By:
Feb 28,2017
0 people found
this helpful
My experience has been pleasant so far with Emoov, Lucia has been very thorough and polite in all transactions. I am looking forward to a smooth exchange in the next few weeks...
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Feb 28,2017
Minithumbup
Luica Ghahramani
Luica Ghahramani
By:
Feb 28,2017
0 people found
this helpful
So far all correspondence with Lucia has been dealt with in an extremely efficient manner with lots of feedback. Very impressed with my experience buying through Emoov to date....
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Feb 24,2017
Minithumbup
Megan Palmer
By:
Feb 24,2017
0 people found
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Megan provided quick, efficient and professional service & communication throughout our transaction. Quick to reply to messages and return phonecalls and always on hand to offer independent advice when required. Great experience and would definitely use in the future if I was marketing a property....
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Feb 24,2017
Minithumbup
Will Coombes
Megan Palmer
By:
Feb 24,2017
0 people found
this helpful
Both Megan and Will have been extremely efficient and helpful with all my queries and are always so friendly in their approach. I know that whenever I have a question they will help find an answer as soon as possible - it has really helped speed the process along. Thanks guys!...
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Feb 21,2017
Minithumbup
Harry Stoner
By:
Feb 21,2017
1 people found
this helpful
We only had Harry for the last stages of our purchase but he was an absolute God send at a very stressful time for us. I'm very impatient and he chased for updates whenever I needed them. Really helpful we just wish he had him from the start...
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Feb 21,2017
Minithumbup
Will Coombes
By:
Feb 21,2017
0 people found
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Will was absolutely amazing throughout our, frankly, nightmare purchase. He had complete control over the situation, put as at ease when we were stressing out and, throughout the almost 12 month period, we give credit to him for bringing this across the line. Without Will, we would definitely have given up. Sarah was also a great help and, if all of Emoov's staff are like these two, it's a great credit to the company. To Will's manager - please give this guy a raise. He is awesome. Or at least...
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Comment on agent fees
We were buyers so weren't involved in fees but they definitely earned their money
Was this helpful? Yes
Feb 20,2017
Minithumbup
Harry Stoner
By:
Feb 20,2017
1 people found
this helpful
We used emoov to purchase a property and found them professional and efficient. We didn't have too much contact with them however we had a good experience using them....
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Feb 17,2017
Minithumbup
Sarah James
Luica Ghahramani
By:
Feb 17,2017
0 people found
this helpful
Emoov were a great source of information for us - as the purchasers in a long conveyancing transaction. Both Sarah & Lucia were very efficient & kept us informed of all progress, were emphatic to our concerns & assisted in moving our transaction along smoothly & quickly! Thank you so much I will recommend Emoov to family and friends & will definitely use your company when we come to sell our property in the future!...
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N/A
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Feb 17,2017
Minithumbup
Harry Stoner
By:
Feb 17,2017
1 people found
this helpful
Great service, responsive and helped us complete the sale process in a timely manner. Interaction has been smooth, and we thank you for your services....
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Feb 17,2017
Minithumbup
Luica Ghahramani
By:
Feb 17,2017
0 people found
this helpful
Lucia dealt with the purchase of our property. She always responded straight away to any questions that we had, especially when we were initially sorting out our mortgage offer and making an offer in the property. I would recommend this company to anyone based on the excellent service we received....
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N/A
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Feb 14,2017
Minithumbup
Sam Berkley
By:
Feb 14,2017
0 people found
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Sam and the team from eMoov have been very helpful throughout my purchase. I'm a property professional and have encountered quite a few mediocre agents. eMoov surpassed my expectations and did a great job....
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N/A
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Feb 13,2017
Minithumbup
Luica Ghahramani
By:
Feb 13,2017
0 people found
this helpful
Lucia has been tremendously helpful and professional throughout the process - always easy to get hold of or quick to come back to queries. Her involvement has made the process far smoother and she successfully guided what could have become a rocky sale to exchange....
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Feb 13,2017
Minithumbup
Luica Ghahramani
By:
Feb 13,2017
0 people found
this helpful
I'm in the process of buying a property via eMoov. So far my experience with the agency is excellent. Staff communication is very efficient and they really help to make the transaction faster. The sales negotiator I work with is Lucia Ghahramani. Her replies are always prompt and to the point. She plays very important role in connecting seller, buyer and solicitors from two sides together. Hope the purchase will be completed soon!...
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Feb 10,2017
Minithumbup
Luica Ghahramani
By:
Feb 10,2017
0 people found
this helpful
Great communication and always available to help me with any questions I had about my purchase. I would recommend eMoov to all my friends and family. Thank you to Lucia Ghahramani and the team....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbup
Luica Ghahramani
By:
Feb 10,2017
0 people found
this helpful
Lucia always responds quickly to any questions queries and requests. She is always pleasant and courteous. I would recommend her without hesitation....
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Feb 10,2017
Minithumbup
Luica Ghahramani
By:
Feb 10,2017
0 people found
this helpful
Lucia was very helpful and it felt she went above and beyond in order to help us with our purchase. I would recommend Lucia to anyone....
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Feb 08,2017
Minithumbup
Sam Berkley
By:
Feb 08,2017
0 people found
this helpful
Excellent customer service provided by Sam, would highly recommend. Kept in constant contact continually updating me throughout our house purchase , definite 5 star service!...
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Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just £679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 10:32 AM 02/11/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:32 AM 02/11/2016 by allAgents

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