Customer service is our passion and the central plank around which our
founder built the eMoov estate agency business. It's been a hard slog but
we have just achieved the incredible accolade of being rated as the UK's
Number 1 estate agent for customer service of over 25,800 branches.

This cements our unique proposition as being the best estate agent in the
country coupled with a very attractive, low fixed fee and 24/7 platform
technology that truly empowers our customers.

Estate agen
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Emoov

Copenhagen House5-10 Bury Street
London
Greater London
EC3A 5AT
0333 121 4950

“ Good Service... ”

May 08,2018
Minithumbup
By: 'M Manning'
May 08,2018
0 people found
this helpful
We're just in the process of buying a house through Emoov and so far the service has been great - Molly is easy to reach and responds quickly to emails. She's been a pleasure to deal with....
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Comment on agent fees
n/a
Was this helpful? Yes

“ House Valuation/Visit... ”

May 08,2018
Minithumbup
By: 'Jewels'
May 08,2018
0 people found
this helpful
We would like to thank Ben for his knowledge of houses for sale in our area and his comprehensive information regarding the sale of our property through Emoov....
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Comment on agent fees
Were surprised at Emoov fees and the service provided compared to high street estate agents
Was this helpful? Yes

“ Smooth House Purchase... ”

Apr 17,2018
Minithumbup
By: 'Nigel'
Apr 17,2018
0 people found
this helpful
Thank you Holly for your excellent support from the Purchasers point; you always made sure we got our appointments to visit the property. You handled the negotiations on price with care and attention for your seller and from our point of view as the purchaser ...
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Was this helpful? Yes
Mar 07,2018
Minithumbup
By: 'MelR'
Mar 07,2018
0 people found
this helpful
So far the communication and customer service Molly has provided has been excellent. Quick to respond to enquiries regarding the property i am purchasing and polite and easy to correspond with. Hopefully this will continue until completion, if so I shall be more then happy ...
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Was this helpful? Yes
Mar 07,2018
Minithumbup
By: 'James'
Mar 07,2018
0 people found
this helpful
Absolutely fantastic customer service from the start to the completion of buying my first home! Would definitely recommend to anyone as I Have had superb service. Couldn't thank Ross enough!...
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Comment on agent fees
Good!
Was this helpful? Yes
Mar 06,2018
Minithumbup
By: 'Kyri K'
Mar 06,2018
0 people found
this helpful
I would like to say a big thank you to Holly Gurnett, she was really fast at replying to emails, dealt with any request we had and made sure our move was as quick and stress free as possible. Definitely will recommend....
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Comment on agent fees
All good
Was this helpful? Yes
Mar 06,2018
Minithumbup
By: 'Wileman1991'
Mar 06,2018
0 people found
this helpful
Having just completed buying our first house, we didn't know what to expect with the whole process leading upto it. Holly was very good at explaining things we didn't quite understand and was always at the end of the phone or an email. ...
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Was this helpful? Yes
Mar 06,2018
Minithumbup
By: 'MWang'
Mar 06,2018
0 people found
this helpful
From Emoov I experienced fast responses and the staff are easy to work with. They are quick at getting the paperwork together which is always helpful....
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Was this helpful? Yes
Mar 06,2018
Minithumbup
By: 'Lisa'
Mar 06,2018
0 people found
this helpful
Ross has been fantastic helping us with the purchase of our property. We exchanged contracts today and I can absolutely say he has made it a pleasant experience.....nothing was too much trouble. He is a credit to your company and i will now recommend ...
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Comment on agent fees
Fair realistic fees
Was this helpful? Yes
Feb 03,2018
Minithumbup
By: 'STEPHEN GARNER'
Feb 03,2018
0 people found
this helpful
I was selling my flat in London in order to move more rurally. Holly was acting for the sellers of the property that I ultimately purchased. Holly kept me fully informed regarding the sales process, liaised with the sellers and chased the various parties involved ...
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Comment on agent fees
Not applicable to me.
Was this helpful? Yes
Jan 20,2018
Minithumbup
By: 'Elliot'
Jan 20,2018
0 people found
this helpful
Myself and my partner are currently in the process of buying our first home. We have started all solicitor proceedings and hope to complete in the early new year. Ross has been in constant contact with us and the seller of the home we are ...
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Was this helpful? Yes
Jan 17,2018
Minithumbup
By: 'Jason'
Jan 17,2018
0 people found
this helpful
Bought a house marketed by Emoov, I'd never heard of them before but I've been very impressed. Holly has worked extremely hard to keep the sale on track and keep both me as the buyer and the seller updated. She's chased solicitors ...
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Comment on agent fees
Iā€™m the buyer, so no fees for me
Was this helpful? Yes
Jan 15,2018
Minithumbup
By: 'S Nelmes'
Jan 15,2018
0 people found
this helpful
We have completed today as a buyer. Holly Gurnett has been super helpful from begging to the end, and made this process stress free. She has been updating us all the way through. If you contact her, she always reply promptly and we never need ...
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Was this helpful? Yes
Jan 12,2018
Minithumbup
By: 'Ryan Miller'
Jan 12,2018
0 people found
this helpful
The process of buying our new home has been running for 4 months and at a time that is usually pretty stressful, Holly Gurnett has been the one highlight throughout it all. Holly has maintained a high level of communication from start to finish. She calls ...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 06,2017
Minithumbup
By: 'Emily'
Dec 06,2017
1 people found
this helpful
We can not thank James enough for how much he helped us with our move. He really went above and beyond and found information our solicitors should have been sourcing. We brought our house through emoov and although they were working for the seller James ...
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Was this helpful? Yes
Sep 26,2017
Minithumbup
By: 'Navan'
Sep 26,2017
0 people found
this helpful
Thanks for e move especially for Chloe Cook and all the staff you are very helpfull. Chloe Cook is able To advise people and give them correct directions. My position was buying a house and she was really speed and able to deal with it ...
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Comment on agent fees
Thanks for e move especially for Chloe Cook and all the staff you are very helpfull. Chloe Cook is able To advise people and give them correct directions. My position was buying a house and she was really speed and able to deal with it quickly. Good lucky Cook for everyone one in e move. Thanks to lovely Chloe Cook moslty. From Navan T
Was this helpful? Yes
Sep 25,2017
Minithumbup
By: 'Mrs Purcell'
Sep 25,2017
0 people found
this helpful
My dealing with eMoov was fantastic. Communication and accessibility was faultless. I have dealt with a Offers & Progression Consultant named Abi who was professional, friendly, open and honest throughout the entire process. Our process was a particularly stressful one and Abi was supportive throughout ...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Sep 08,2017
Minithumbup
By: 'Sne'
Sep 08,2017
0 people found
this helpful
All going smoothly, no issues. Agents prompt to phone back and to answer emails. Would recommend to other buyers/sellers....
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Comment on agent fees
N/a
Was this helpful? Yes
Sep 06,2017
Minithumbup
By: 'Linda'
Sep 06,2017
0 people found
this helpful
Georgie Taylor was excellent when she took over from previous sales person. Kept us up to date with everything. Nothing was too much trouble....
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Comment on agent fees
Don't know as not my agent.
Was this helpful? Yes
Aug 31,2017
Minithumbup
By: 'Gail'
Aug 31,2017
0 people found
this helpful
Great service received from Harry at Emoov. He always kept me updated on things and was very speedy with his responses....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 31,2017
Minithumbup
By: 'ARNOLD'
Aug 31,2017
0 people found
this helpful
Harry Stoner provided an excellent service from start to finish. Very efficient, friendly service, always available to answer questions and quick to respond. Thank you...
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Was this helpful? Yes
Aug 31,2017
Minithumbup
By: 'Goodwin'
Aug 31,2017
0 people found
this helpful
From booking the viewing to receiving the keys the service was fantastic, This wasn't the first home we looked at or the first house we had tried to put an offer in but the service was a lot better compared to what we had experienced ...
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Comment on agent fees
Unknown as we were the buyer but i do get promotional emails and they look good
Was this helpful? Yes
Aug 31,2017
Minithumbup
By: 'Buyer/ Solicitor'
Aug 31,2017
0 people found
this helpful
I was best pleased with the estate agent Harry. I was the buyer in this transaction and despite there being a few bumps in the road relating to the legal side of the transaction he made it seem rather smooth. He dealt with all enquiries ...
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Was this helpful? Yes
Aug 31,2017
Minithumbup
By: 'James T'
Aug 31,2017
0 people found
this helpful
Sarah works for the vendor we are purchasing from but she has been brilliant. A thousand times better than my agent and I would certainly use Emoov in the future based on Sarah's performance. She has always assisted and help chased all parties in our ...
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Comment on agent fees
NA
Was this helpful? Yes
Aug 23,2017
Minithumbup
By: 'Gary and Vicky'
Aug 23,2017
1 people found
this helpful
This was certainly not the easiest of house moves for us, but we got there in the end!! We were hoping to have moved mid-June, but got in early August this year. It was certainly worth the wait, as we love it here, and are ...
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Was this helpful? Yes
Aug 10,2017
Minithumbup
By: 'Sam'
Aug 10,2017
0 people found
this helpful
Ross was great in helping getting this over the line and pushing the seller's solicitors, was hard to get a hold of every now and then and a few times I had to chase, but seemed mainly due to workload and there was always someone ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 08,2017
Minithumbup
By: 'Asun'
Aug 08,2017
0 people found
this helpful
Tom Davey was very helpful in the process of buying our new home. Always available to answer our questions ad great guidance as we are first time buyers. Very professional....
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Comment on agent fees
I am the buyer, so no fees in my side.
Was this helpful? Yes
Aug 04,2017
Minithumbup
By: 'karl rogers'
Aug 04,2017
0 people found
this helpful
I have been very impressed with the level of service we have received in buying a home through Emoov. In particular Sarah james has been great with always returning a call and calling me with updatings before i had heard from my own soilictor/ estate ...
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Comment on agent fees
N/A i was the buyer and still got a good service.
Was this helpful? Yes
Jul 25,2017
Minithumbup
By: 'Leighton'
Jul 25,2017
0 people found
this helpful
Ross has been fantastic at handling any questions and has been quick to reply to all emails and calls. It's been a pleasure to deal with him and the experience has been much better to other local estate agents I've dealt with in the past....
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Was this helpful? Yes
Jul 20,2017
Minithumbup
By: 'Paolo'
Jul 20,2017
0 people found
this helpful
A bit disoriented at the beginning with Emoov, having to speak with a different person every time I contacted them, much better later on when Ross picked it up. Very kind, patience and reassuring though all the process....
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Was this helpful? Yes
Areas covered
  • CM15

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 2 6 0 1425 17 302 4 109 5

Agent Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just Ā£679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 12:33 PM 15/01/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:33 PM 15/01/2018 by allAgents

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