• Chris Wilkinson
    Chris Wilkinson
  • claim your profile
    Michael Dodkin
  • Lak Singh
    Lak Singh
  • Jade Hall
    Jade Hall
  • Rutland Elms
    Rutland Elms
Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of Tower Hamlets and beyond.

We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love
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454 Bethnal Green
Bethnal Green,London
Greater London
E2 0EA
0207 729 5665

 


Properties for sale
Properties for rent
Jul 20,2015
Minithumbup
By:
Jul 20,2015
Featured Review
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Estate Agents often have a bad reputation but dealing with Elms Estates is a world away from what one normally expects. From our first meeting with Chris he understood what we were looking for and didn't waste time showing us properties that were not suitable in terms of location and budget. Once in the property the service we received was again above and beyond what one would normally expect/have to put up with, especially in a market as competitive as Central London. When things broke they wer...
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By: Chris
Jul 21, 2015
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Hi Andrew & Rachel, Really appreciate the review and your kind works. Hope the move to your new house hasn`t been too stressful. Best wishes Chris, Jade and all our team at Elms.....
Jun 07,2015
Minithumbup
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Jun 07,2015
Featured Review
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I cannot recommend Elms Estate Agents enough - and Chris Wilkinson in particular. When I was thinking of putting my flat up for sale I toyed with the idea of Foxtons (who had sold it to me in the first place) but felt moved to use somebody local - the little guy. It was the best decision I ever made. Service has been very personal. Chris has rung me every Tuesday during the process, to inform me of developments and keep me really up to date and fresh. Also to give me hints on how to speed up cer...
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May 25,2015
Minithumbup
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May 25,2015
Featured Review
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Elms have been a total pleasure to deal with. I first brought my property through them 12 years ago and were thrilled with the personal service received. So they were an obvious choice to rent my flat through when I decided to become a landlord for the first time. Their rates are competitve and their service couldn't be better. I asked a lot of questions as a first time landlord and the advice received was brilliant. They secured me a great tennant very quickly and make letting a property seem ...
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By: Rutland Elms
Jun 26, 2015
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Hello Sarah, Many thanks for such a kind review. I am very pleased to hear you are happy with the job we are doing for you and I look forward to being of service for many years to come. Regards Rutland....
May 14,2015
Minithumbup
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May 14,2015
Featured Review
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Elm estates have been absolutely brilliant in helping me with my problematic property for well over a year now. For years I was managing the rental of my property myself (which I was reluctant to do) and eventually it was completely vandalized and left uninhabitable by a vindictive tenant. With the advice and help of Rutland's and the team at Elms i was able to get the flat renovated and looking better than ever. Within weeks Lak was able to find some great, professional tenants and now Elms man...
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By: Rutland Elms
Jun 26, 2015
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Many thanks for the review Rory and of course please don't hesitate to give us a shout when you are looking to grow your portfolio. Regards Rutland....
May 12,2015
Minithumbup
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May 12,2015
Featured Review
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Both my brother and I have used Elms as a to sell, rent and manage flats for us over the last five plus years. They have always been exceptionally helpful to us and have offered us invaluable advice, They have a good team of sub-contractors who help if any of the properties have problems and sometimes Elms themselves fixed small matters for me without charge! This is more than I can expect! The staff there are great, really reactive and polite. Statements and payment arrive on time and a li...
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By: Rutland Elms
Jun 26, 2015
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Thank you very much for your review Pereen, it has always been a pleasure dealing with both yourself and Claude. Regards Rutland....
Oct 25,2016
Minithumbup
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Oct 25,2016
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I highly recommend Elms Estate. They provide caring, timely and personal service with a smile. Jade went above and beyond and I am very pleased with my experience. They are what you hope for in an estate agent and try their best to do what's right for their client. I plan to always use them as my agents whilst I'm living in London....
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Comment on agent fees
Reasonable fees
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May 18,2016
Minithumbup
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May 18,2016
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Jade Hall is the nicest Estate agent I have ever met. She is kind, organised and extremely helpful. 5/5 rating...
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Jan 20,2016
Minithumbup
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Jan 20,2016
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We used Elms Estates for the sale of our former home and the purchase of our current property. Chris was nothing short of excellent. He managed a challenging process very professionally and was even handed with all parties. He achieved our asking price for the sale of our property within 3 days and worked tirelessly to ensure that our sale and purchase was completed within 3 months....
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Comment on agent fees
Well worth the commission fee.
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By: chris wilkinson
Jan 20, 2016
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Hi Jamie, Really appreciate your feedback, Kind regards Chris....
Dec 07,2015
Minithumbdown
By:
Dec 07,2015
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Awful estate agents who epitomise what's bad about renting in London. Poor and incompetent service from day one and constant broken promises and assurances. Very surprised by the any 5 star ratings on here. Since moving in, we've had and continue to have a lot of problems with the property. Most of the problems were there before we arrived which means they patently failed to comduct a proper check of the property. For example, It was only upon being taken round the flat on the first day of ...
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What agent could do to change your mind?
Check the property before tenants move in. Use contractors that don't cancel at the last minute. Be clear in communications. Reply to emails in a timely manner. Don't try to pass on responsibility.
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By: Rutland Elms
Feb 01, 2016
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Dear Sir or Madame, Sorry for not responding sooner, I have only just seen this review. Unfortunately from your review I am unable to work out which property you rent from us? If you would like to contact me directly at Rutland@elmsestates.co.uk I can then look in to this case and see how we can rectify your complaint and improve your view of us. Regards Rutland Elms....
Sep 10,2015
Minithumbup
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Sep 10,2015
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The elms team are highly professional and extremely helpful agents. They have looked after us for 2 years as our liaison agents from when we first arrived in the UK. Friendly staff and cannot recommend them enough....
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By: Rutland Elms
Sep 21, 2015
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Many thanks for the review Benson. It was great having you as a tenant and I wish you a safe journey back to Oz. Regards Rutland....
Aug 26,2015
Minithumbup
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Aug 26,2015
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Elms really do know their market, and their clients. I was very impressed with the service from Chris in particular who made sure that I knew what was happening at every stage of the process. They are friendly and professional, and as a seller I felt I benefited hugely from their years of experience. They do what they say they will do - they are totally reliable. Highly recommended!...
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Comment on agent fees
Very fair
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By: chris
Sep 05, 2015
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Hello Sue, Thanks for the review and your kind words, it is really appreciated. Regards Chris....
Jun 14,2015
Minithumbup
By:
Jun 14,2015
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I have been using Elms to manage a flat for the past few years and I have been very happy with the service. I feel he acts like if he was owning the place himself and so takes a sensible approach regarding repairs or finding tenants as well as keeping an eye on the flat on a regular basis. The price is reasonable and all inclusive (I found that the big agencies tend to keep adding extra fees for any reason). The team knows the local area well and has a good list of tradespeople he can call to fi...
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By: Rutland Elms
Jun 26, 2015
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Many thanks for your review Erwan. I hope both yourself and Henry are well? Regards Rutland....
Jun 07,2015
Minithumbup
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Jun 07,2015
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Rutland and his team first starting managing our property in 2002 and they have proved to be an excellent lettings agency. They have always ensured both our properties have been let to great tenants. I have also found that Rutland takes care in making sure the properties are maintained in good condition and is quick to resolve any issues that come up. I would highly recommend the team at Elms as they are always quick to help, easy to deal with and have a great attitude....
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By: Rutland Elms
Jun 26, 2015
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Hello Michael, thank you very much for your review. I love looking after your properties and the beautiful building. I hope both yourself and Greg are keeping well. Regards Rutland....
May 25,2015
Minithumbup
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May 25,2015
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I moved overseas 8 years ago and left Elms to run my flat, which they done excellently ever since. I'm completely happy with the service they provide and would highly recommend them to anyone...
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May 25,2015
Minithumbup
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May 25,2015
0 people found
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Bought a flat through Elms estate agents in 2005 and when we decided to rent our property we used them as our letting agent as well and are still using them now. We were impressed with them first time round and they have not let us down. Great service, professional and friendly....
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Comment on agent fees
Management fees acceptable
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By: Rutland Elms
Jun 26, 2015
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Many thanks for your kind review Phyllis. I look forward to working for you for many years to come.....
May 22,2015
Minithumbup
By:
May 22,2015
0 people found
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I have been using Elms for the last 2 years to manage a couple of properties and can honestly say they are the most trusted agency I have dealt with so far. The team is responsive, we always deal with the same people who follow up on any query. They are also great with tenants, I wish I had them as an agency back when I was renting properties. All the people I dealt with in the organisations were amazing, helpful and trustworthy. A very safe pair of hands....
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By: Chris
Jul 04, 2015
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Hello Samir, Thanks for doing a review for us, It is appreciated. We will come back to you once the renewal of tenancy is complete.....
May 19,2015
Minithumbup
By:
May 19,2015
0 people found
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been with them for more than 10 years now, and very pleased the service they provide. Staff is really helpful with any enquirers that we might have....
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May 19,2015
Minithumbup
By:
May 19,2015
0 people found
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I bought my property through Elms Estates ten years ago, and they seemed honest and straightforward to deal with, which was reassuring throughout the conveyancing process. Three years ago, when I decided to let out my flat, I chose Elms Estates because they had seemed dependable previously, and had a good presence in the area. I think it was telling that seven years on, the staff were still the same and had not moved on. I do not regret my decision to let with Elms at all - they have found rel...
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Comment on agent fees
Fair fees for a fair service
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By: Rutland Elms
Jun 26, 2015
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Many thanks Janine, I am very pleased to hear that you are happy with our service and I hope we can continue to impress for many years.....
May 18,2015
Minithumbup
By:
May 18,2015
0 people found
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Elms Estates have managed the letting of my property for 10 years now and I have always found them to be helpful, professional and friendly. Any issues that have arisen have been dealt with promptly and practically. The staff have good knowledge of the local trades people....
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May 14,2015
Minithumbup
By:
May 14,2015
0 people found
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I have used Elms Estates for managing my property for some years now on a fully managed basis. The property has only ever been empty for a couple of days at a time, purely so that i may freshen up if needed. The tennants introduced have been excellent. If any work is needed i am given a quick call to ask permission to go ahead and it is dealt with either the same day or very soon. I would thoroughly recommend all of the staff there as they are all most helpful....
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Comment on agent fees
Excellent value for total peace of mind
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By: Jade Hall
May 14, 2015
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Thank you very much for your review Mandy, it is always horrible calling a landlord, asking them to spend money when something has gone wrong but you are very pleasant to talk to and I appreciate you being so prompt and understanding.....
May 13,2015
Minithumbup
By:
May 13,2015
0 people found
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Elms managed to let my property at a very difficult time in a very quick turnaroud thus saving me the time and effort in finding a tenant. They are always punctual and organised and very professional. Whenever there is a problem with any properties they have let for me it has been dealt with swiftly and efficiently. I highly recommend them....
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By: Jade Hall
May 14, 2015
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Thank you very much for your kind review Martin we always hope to come across 'Punctual and Professional' and we hope to work with you for many years to come.....
May 13,2015
Minithumbup
By:
May 13,2015
0 people found
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I bought a buy-to-let property through Elms Estate 4 years ago. Elms has been managing the property since then. Working with Elms has been a positive experience. The service is both personal and professional. Hence, I can recommend them for buyers and landlords....
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May 10,2015
Minithumbup
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May 10,2015
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I first dealt with Elms in 2007 when I bought my property through them. I then returned in 2009 to use them as my managing agent and I have been a client ever since. They have been managing my property in Bethnal Green all this time. I've always been very satisfied with the service. Their staff are knowledgeable, responsive and friendly, I could not ask for anything more. The fact I've been dealing with the same familiar faces all this time speaks volumes for the agency as they clearly know how ...
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By: Lak
May 18, 2015
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Thank you very much for taking the time to write a review Scott this is very much appreciated, and as you know we always strive to do our best for all our Landlords and Vendors.....
May 08,2015
Minithumbup
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May 08,2015
0 people found
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Agent was very honest about all my cost as well as the tenants, which were kept low. Knows the area really, had ideal tenants already available, and has an amazing haircut. Every time sonething happens in the flat they both deal with it efficiently and keep me informed/in the loop....
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May 08,2015
Minithumbup
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May 08,2015
0 people found
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Elms have managed my property for more than 10 years and I recommend them very highly. They are efficient and always keep us well informed. The quality of tenants is high and their service is excellent....
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May 08,2015
Minithumbup
By:
May 08,2015
0 people found
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My business partner and I have used Rutland Elms since 2001 for letting our properties. Initially when he work for another agent and then exclusively when he set up his own business. We have always found Rutland and his staff to be extremely friendly and helpful. They will hold keys for maintenance workers to access the property during the day and recommend builders, plumbers, electricians etc....
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Comment on agent fees
Fees are very fair.
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May 08,2015
Minithumbup
By:
May 08,2015
0 people found
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Elms offer a fast, reliable and friendly service. As landlords we have been very impressed at the speed at which they have secured tenants and their ability to manage our properties professionally. We are delighted with the independent service that they provide and their excellent local knowledge. We would definitely recommend them....
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May 07,2015
Minithumbup
By:
May 07,2015
0 people found
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Elms Estates have successfully managed my rental property for nearly ten years. During this time there has been a few changes of tenant but Elms have always found replacement tenants quickly, meaning that the property has never been empty for more than a few days. The team are friendly, efficient and helpful, and they provide an excellent management service making life much easier for me as an owner now living out of the area. .Any problems that arise are dealt with immediately and economically ...
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Comment on agent fees
Compared to other agents in the area I find the fees fair and reasonable.
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By: Rutland
May 07, 2015
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Many thanks for the kind review Mrs Cruickshank, working with conscientious Landlords like yourself makes life much easier.....
May 07,2015
Minithumbup
By:
May 07,2015
0 people found
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Great service, the all team is efficient, reliable and nice. Only minus points, over few years we received two bills from works carried in property without our knowledge ( dont get me wrong the work needed to be done they just forgot to ask us), i think it was just miscommunication. I definitely will recommend them....
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By: Rutland
May 07, 2015
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Hello Gaelle, thank you very much for the review and although you have given a positive review I am very sorry to hear that there have been works undertaken that you were not aware of. This is a common complaint that I hear from Landlords about other agents and I am always reminding everyone in the office that we manage properties on behalf of Landlords and under their instruction and that we do not assume to carry out works without first speaking to our Landlords regardless of whether they n....
May 07,2015
Minithumbup
By:
May 07,2015
0 people found
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I have been using Elms Estates to manage my rental property for nearly ten years. In this time I have found them to be very professional, hard working and courteous. Personally, as a landlord my list of expectations from a managing agent is pretty short; I expect any issues with my property to be communicated to me and resolved in a timely manner. I expect my rent to be paid on time, and finally, but maybe most importantly, I don't want my property be be empty. Elms Estates has delivered a first...
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Comment on agent fees
Market rates with exceptional service
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By: Rutland
May 07, 2015
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Thank you for the very kind review Jay. It is a pleasure to work for you. Regards Rutland....
Mar 07,2015
Minithumbup
By:
Mar 07,2015
0 people found
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I had a fantastic experience with Elms. Chris allowed me to view the property on numerous occasions, and went out of his way to be available and fit me in, regardless of his schedule. Chris was on hand throughout the process, to nudge both parties to keep things moving, and also on hand to offer advice and guidance. I was a particularly fussy purchaser, and he was extremely patient with me! As a first time buyer, I have to say I had an excellent experience, and actually pretty painless. I w...
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By: Chris
May 07, 2015
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Hello Katherine, Thanks for doing the review, Hope the building work is going well :-) Kind Regards Chris....
Mar 06,2015
Minithumbup
By:
Mar 06,2015
0 people found
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Very helpful and proactive at all stages. Found a good tenant within a week and would definitely use again. I have recommended to others already....
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Comment on agent fees
Very competitive fees.
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By: Chris
May 07, 2015
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Hello Darren, Thanks for the review. Kind regards Chris....
Nov 24,2014
Minithumbdown
By:
Nov 24,2014
0 people found
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Possibly the worst experience with a lettings agent ever. I used to work for one, and I am used to the fobbing off of clients, but they take it to a new extreme! They are all over you at first to get your deposit etc. out of you. As soon as you move in they obviously don't care.... We were NOT told that the shop below started working at 5AM Tuesday-Thursday. We were disturbed for at least 2 months, had we known this we wouldn't of moved in. The guy downstairs was the landlord, so there ...
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What agent could do to change your mind?
Communication and customer service is key. Elms have neither.
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By: Rutland Elms
Mar 13, 2015
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Hello Lynsey, Sorry I have not replied to your review sooner. I am only just checking this review site for the first time. I am very sorry to read and hear that you were unhappy in your home and I can assure this is certainly never our wish. However I do feel that your review is rather unfair and misses a lot of the facts. We have looked after the property that you lived in since 2007 with three different tenants before you and I can assure you that we have NEVER before received a complain....
Jul 20,2010
Minithumbdown
By:
Jul 20,2010
2 people found
this helpful
Very very bad service, this agents owes me more then ...
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By: chris wilkinson
Jul 05, 2014
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This is not a review about Elms - This is another estate agent that works in the local area!....
Areas covered
  • E1
  • E2
  • E3
  • E5
  • E8
  • E9
  • E14

UKALA TPOS


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Agent Fees

Elms & Partners Ltd are committed to transparency and have always advised prospective tenants in advance of any costs involved when entering in to a Tenancy Agreement with us. The information below details both the fixed costs and possible costs involved in renting a property through us. At the time agreeing the terms of the tenancy and before paying a holding deposit, we will go through our Tenants Terms & Conditions document with you in detail, explaining how we expect your tenancy to be run. If you have any questions or concerns, feel free to speak to one of our advisers.

Holding Deposit & Reference fees:

Reference fees are charged at £144.00 per person. A holding deposit of £400.00 is required to secure the property and forms part of the full deposit due. The holding deposit and reference fee paid are NON-REFUNDABLE if you withdraw your application or your references prove unsatisfactory. The holding deposit will be refunded if the Landlord does not proceed with the tenancy for any other reason.

Rental Payments:

The tenancy is conditional on rent being collected via one single standing order payment (regardless of the number of tenants occupying a property) and you will be asked to complete the standing order forms when you sign your tenancy. In the event of late payments the following charges apply: each and every rent demand @ £30.00, if a cheque issued by you needs to be represented or referred to drawer then the costs incurred by our bank will be met by yourself.
NB. Non Standing order payment will be subject to £30.00 administration charge per month

Tenancy Bond:

This will be paid on the signing of your tenancy agreement and will be equivalent to FIVE weeks rent. No interest is paid to you on the tenancy bond. These monies will be held either by your landlord or ourselves. Deposits held by Elms & Partners Ltd will be protected by www.mydeposits.co.uk a government backed bonding scheme.

Utilities:

It is essential that you inform all utilities of your intended occupation.

Inspections:

On certain tenancies we have been instructed by the landlord to carry out property inspections. You will be given SEVEN days notice of the date and time of the inspection. Whilst it is preferable, you do not need to attend inspections and our inspectors will carry keys to your property. The primary purpose of these inspections is to keep us abreast of any minor repairs and maintenance that may be necessary. In the event that you fail to keep that appointment and the inspector needs to carry out a further inspection, a charge of £30.00 or contractors minimum charge will be payable by you.

Breaking of Contract:

In the event that you break your contract, you will become responsible for the landlords fees for the cost of re-letting the property.

Name Changes During Tenancies:

In the event of a name change during a tenancies term, any new tenant will have to be referenced satisfactorily and will be charged the current referencing fee. There will also be a £300.00 administration fee to be paid by the leaving tenant. NB Any name change during a tenancy will be done by Deed of Assignment. A Deed of Assignment can only be used once during a tenancy term.

Renewal of Tenancy Agreements:

At least two months before the end of your tenancy agreement you will be contacted by Elms & Partners Ltd and offered (subject to your Landlords consent) the option of renewing your current agreement for a new fixed term.
Should you decide to take up this option there will be a charge of £60.00 to cover the cost of re-bonding of your deposit
Last updated at 9:25 AM 11/08/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:25 AM 11/08/2015 by allAgents

Awards won by Elms Estates

Individual Branch Awards

London, E2 0EA

Chris Wilkinson Chris Wilkinson
Director
8 reviews

About Chris No description set View full profile
Michael Dodkin - upload your photo Michael Dodkin
0 reviews

About Michael No description set View full profile
Lak Singh Lak Singh
12 reviews

About Lak Senior Sales Negotiator View full profile
Jade Hall Jade Hall
Property Manager
13 reviews

About Jade No description set View full profile
Rutland Elms Rutland Elms
Director
17 reviews

About Rutland No description set View full profile

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