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    Chris
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    Jade
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    Brandon
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    Oliver
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    Lak
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    Adam
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    Pooja
Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of Tower Hamlets and beyond.

We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love
Read full description...Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of Tower Hamlets and beyond.

We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love East London. Elms Estates is positioned in an enviable High Street location with tremendous foot traffic. The office has always used the latest computer and Internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that all of our staff offer to all of our clients.
Elms Estates

454 Bethnal Green
Bethnal Green,London
Greater London
E2 0EA
0207 729 5665

“Reliable, obliging and gets the job done...”

Oct 21,2018
Minithumbup
By: 'Sue'
Oct 21,2018
0 people found
this helpful
Local agent. I found the whole process smooth running and efficient. The stress of finding a tenant and organising the the moving in process was taken out of my hands, everything was thought about, to organising additional furniture and dealing with small snagging issues. Elms ...
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Comment on agent fees
Fees seem reasonable for the work carried out. Was with Foxton’s before and there fees was a disgrace for the work they did.
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“Leasehold sale...”

Sep 26,2018
Minithumbup
Chris
By: 'Keith Clarke'
Sep 26,2018
0 people found
this helpful
Chris has provided an excellent service throughout the process of selling my mother's flat in Bethnal Green. After agreeing a valuation and marketing details for the premises, Chris' networking with existing clients resulted in several quick viewings and a quick sale at the asking ...
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Comment on agent fees
Very reasonable
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“Excellent Service...”

Aug 31,2018
Minithumbup
By: 'Theo & Brita'
Aug 31,2018
0 people found
this helpful
Pooja was very friendly, helpful and attentive at all stages of the rental process, from the viewing to signing. The fees were also reasonable in comparison with other Letting Agents we have experienced. We would definitely use Elms Estates again....
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Comment on agent fees
Good
Was this helpful? Yes

“Dealing with eviction...”

Aug 03,2018
Minithumbup
Adam
Adam
By: 'Jeremy'
Aug 03,2018
0 people found
this helpful
I am having to deal with bad tenants who are not paying rent. The manager of the office, Rutland Elms, has referred me to Adam. He is dealing with the situation superbly. He came up with solutions that were very important. I strongly recommend Adam ...
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Comment on agent fees
good
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“Excellent Service at Elms...”

Jul 30,2018
Minithumbup
Brandon
By: 'CD'
Jul 30,2018
0 people found
this helpful
I have been very pleased with the service provided by Rutland, Brandon and Pooja at Elms in respect to their letting services for my rental flat. The team are extremely professional and friendly. They take their work very seriously and are always available to answer ...
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Comment on agent fees
The fees are very competitive, especially for the high level of service provided.
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“Excellent experience...”

May 29,2018
Minithumbup
By: 'Carly Kossen'
May 29,2018
1 people found
this helpful
I've been dealing with Elms Estate for almost a year now and they have been the best agent I've ever dealt with. It's always been simple and easy dealing with them and they have always come up with fast solutions to any ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 24,2018
Minithumbup
Chris
By: 'Matt'
Jan 24,2018
0 people found
this helpful
Chris is an excellent estate agent who I really rate and recommend. He sold us our flat in Bethnal Green and we found him to be honest and not pushy. When we wanted to rent the flat we didn't hesitate to go back to ...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Nov 13,2017
Minithumbup
Chris
Brandon
By: 'Colette Shields'
Nov 13,2017
0 people found
this helpful
We choose Elms to market our flat for rent in Forest gate as we'd dealt with Chris at Elms at few years and found Chris to be extremely professional and helpful throughout the process. We used Elms again this time round and Chris was pleased ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 07,2017
Minithumbup
Jade
By: 'Mirko Farnetani'
Nov 07,2017
0 people found
this helpful
I have been with Elms Estates for more than three years.They have provided an excellent service. Overall, I have been so happy about the professionalism of Rutland Elms and his team....
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Comment on agent fees
good
Was this helpful? Yes
Nov 06,2017
Minithumbup
By: 'Vinicius Paulino'
Nov 06,2017
0 people found
this helpful
Very honorable and Kind team. During the period I lived in one of their houses, all house issues were prompted sorted out and at the end of the contract, the papers and deposit were dealt with no surprises!...
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Was this helpful? Yes
Oct 20,2017
Minithumbup
Chris
By: 'KB'
Oct 20,2017
0 people found
this helpful
Chris helped on the purchase of my flat in Bethnal Green and worked relentlessly hard at getting things moving towards exchange. He always made time to answer my questions and talk on the phone, which made what can be quite a stressful process that much ...
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Comment on agent fees
NA
Was this helpful? Yes
Jul 18,2017
Minithumbup
Brandon
Jade
By: 'Vyara'
Jul 18,2017
0 people found
this helpful
The experience I had as a tenant was always positive. The agency is well managed and people there are extremely helpful and friendly. Special thanks to Brandon, Jade and Villy. I recommend them to all prospective tenants....
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Mar 27,2017
Minithumbup
Oliver
By: 'Chris'
Mar 27,2017
0 people found
this helpful
An efficient, smooth operation. Ollie was the first person I spoke to, he then managed the whole process from start to finish. Friendly and professional throughout, he kept me fully informed, and responded immediately to any queries I had. The added offer of helping to ...
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Was this helpful? Yes
Mar 22,2017
Minithumbup
By: 'J M'
Mar 22,2017
0 people found
this helpful
The Elms Estates team have been managing our rental properties for 3 years. The team are extremely responsive and a shining example of professionalism at all times. I recommend them highly for both sales and rental management- always a pleasure to deal with. If you are ...
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Comment on agent fees
Excellent- very competitive
Was this helpful? Yes
Mar 02,2017
Minithumbup
Chris
By: 'Steve'
Mar 02,2017
0 people found
this helpful
Very helpful throughout ,patient when I lost my temper ,understanding of the stress we were under ,always available even on days off . Worked hard to help us when the property we were buying estate agent did not seem to make progress .always ready to liaise ...
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Comment on agent fees
Worth the fee
Was this helpful? Yes
Feb 09,2017
Minithumbup
Chris
By: 'Ebony'
Feb 09,2017
0 people found
this helpful
Chris was fantastic and so helpful. We viewed three properties with him and bought one of them and Chris ensured all went smoothly. He's very likeable and was nice to work with at what can be a stressful time. Elms also had some great properties ...
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Comment on agent fees
Excellent!
Was this helpful? Yes
Dec 16,2016
Minithumbup
Jade
By: 'David Mundorfer'
Dec 16,2016
0 people found
this helpful
I have been renting a property from Elms for the past 4 years and have been more than happy with the service provided. Especially from Jade Hall. I literally cannot find a bad word to say about them. Not just Jade but her colleagues too. Any ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 25,2016
Minithumbup
Jade
Chris
By: 'Happy Client'
Oct 25,2016
0 people found
this helpful
I highly recommend Elms Estate. They provide caring, timely and personal service with a smile. Jade went above and beyond and I am very pleased with my experience. They are what you hope for in an estate agent and try their best to do what's ...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
May 18,2016
Minithumbup
Jade
By: 'May'
May 18,2016
0 people found
this helpful
Jade Hall is the nicest Estate agent I have ever met. She is kind, organised and extremely helpful. 5/5 rating...
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Was this helpful? Yes
Jan 20,2016
Minithumbup
Chris
By: 'Jamie'
Jan 20,2016
0 people found
this helpful
We used Elms Estates for the sale of our former home and the purchase of our current property. Chris was nothing short of excellent. He managed a challenging process very professionally and was even handed with all parties. He achieved our asking price for the ...
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Comment on agent fees
Well worth the commission fee.
Was this helpful? Yes
By: chris wilkinson
Jan 20, 2016
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Hi Jamie, Really appreciate your feedback, Kind regards Chris ...
Dec 07,2015
Minithumbdown
Lak
Jade
By: 'FrustratedElmsTenant'
Dec 07,2015
0 people found
this helpful
Awful estate agents who epitomise what's bad about renting in London. Poor and incompetent service from day one and constant broken promises and assurances. Very surprised by the any 5 star ratings on here. Since moving in, we've had and continue to have a lot of ...
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What agent could do to change your mind?
Check the property before tenants move in. Use contractors that don't cancel at the last minute. Be clear in communications. Reply to emails in a timely manner. Don't try to pass on responsibility.
Attached Files
Was this helpful? Yes
By: Rutland Elms
Feb 01, 2016
View all comments (1)
Dear Sir or Madame, Sorry for not responding sooner, I have only just seen this review. Unfortunately from your review I am unable to work out which property you rent from us? If you would like to contact me directly at Rutland@elmsestates.co.uk I can then look in to this case and see how we can rectify your complaint and improve your view of us. Regards Rutland Elms ...
Sep 10,2015
Minithumbup
By: 'Benson Y'
Sep 10,2015
0 people found
this helpful
The elms team are highly professional and extremely helpful agents. They have looked after us for 2 years as our liaison agents from when we first arrived in the UK. Friendly staff and cannot recommend them enough....
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Was this helpful? Yes
By: Rutland Elms
Sep 21, 2015
View all comments (1)
Many thanks for the review Benson. It was great having you as a tenant and I wish you a safe journey back to Oz. Regards Rutland ...
Aug 26,2015
Minithumbup
Chris
Lak
By: 'Sue G'
Aug 26,2015
0 people found
this helpful
Elms really do know their market, and their clients. I was very impressed with the service from Chris in particular who made sure that I knew what was happening at every stage of the process. They are friendly and professional, and as a seller I ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: chris
Sep 05, 2015
View all comments (1)
Hello Sue, Thanks for the review and your kind words, it is really appreciated. Regards Chris ...
Jul 20,2015
Minithumbup
Chris
Jade
By: 'Andrew & Rachel'
Jul 20,2015
0 people found
this helpful
Estate Agents often have a bad reputation but dealing with Elms Estates is a world away from what one normally expects. From our first meeting with Chris he understood what we were looking for and didn't waste time showing us properties that were not suitable ...
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Was this helpful? Yes
By: Chris
Jul 21, 2015
View all comments (1)
Hi Andrew & Rachel, Really appreciate the review and your kind works. Hope the move to your new house hasn`t been too stressful. Best wishes Chris, Jade and all our team at Elms. ...
Jun 14,2015
Minithumbup
Lak
By: 'Erwan'
Jun 14,2015
0 people found
this helpful
I have been using Elms to manage a flat for the past few years and I have been very happy with the service. I feel he acts like if he was owning the place himself and so takes a sensible approach regarding repairs or finding ...
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Was this helpful? Yes
By: Rutland Elms
Jun 26, 2015
View all comments (1)
Many thanks for your review Erwan. I hope both yourself and Henry are well? Regards Rutland ...
Jun 07,2015
Minithumbup
Jade
By: 'Michael'
Jun 07,2015
0 people found
this helpful
Rutland and his team first starting managing our property in 2002 and they have proved to be an excellent lettings agency. They have always ensured both our properties have been let to great tenants. I have also found that Rutland takes care in making sure the ...
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Was this helpful? Yes
By: Rutland Elms
Jun 26, 2015
View all comments (1)
Hello Michael, thank you very much for your review. I love looking after your properties and the beautiful building. I hope both yourself and Greg are keeping well. Regards Rutland ...
Jun 07,2015
Minithumbup
By: 'MWheare'
Jun 07,2015
0 people found
this helpful
I cannot recommend Elms Estate Agents enough - and Chris Wilkinson in particular. When I was thinking of putting my flat up for sale I toyed with the idea of Foxtons (who had sold it to me in the first place) but felt moved to ...
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Was this helpful? Yes
May 25,2015
Minithumbup
Jade
By: 'SarahG'
May 25,2015
0 people found
this helpful
Elms have been a total pleasure to deal with. I first brought my property through them 12 years ago and were thrilled with the personal service received. So they were an obvious choice to rent my flat through when I decided to become a landlord for ...
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Was this helpful? Yes
By: Rutland Elms
Jun 26, 2015
View all comments (1)
Hello Sarah, Many thanks for such a kind review. I am very pleased to hear you are happy with the job we are doing for you and I look forward to being of service for many years to come. Regards Rutland ...
May 25,2015
Minithumbup
By: 'Matthew'
May 25,2015
0 people found
this helpful
I moved overseas 8 years ago and left Elms to run my flat, which they done excellently ever since. I'm completely happy with the service they provide and would highly recommend them to anyone...
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Was this helpful? Yes
May 25,2015
Minithumbup
Lak
Jade
By: 'Phyllis Downes'
May 25,2015
0 people found
this helpful
Bought a flat through Elms estate agents in 2005 and when we decided to rent our property we used them as our letting agent as well and are still using them now. We were impressed with them first time round and they have not let us ...
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Comment on agent fees
Management fees acceptable
Was this helpful? Yes
By: Rutland Elms
Jun 26, 2015
View all comments (1)
Many thanks for your kind review Phyllis. I look forward to working for you for many years to come. ...
Areas covered
  • E2
  • E1
  • E3
  • E5
  • E8
  • E9
  • E14

UKALA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 1 11 2 5 0 3 0 2 0

Agent Fees

Elms & Partners Ltd are committed to transparency and have always advised prospective tenants in advance of any costs involved when entering in to a Tenancy Agreement with us. The information below details both the fixed costs and possible costs involved in renting a property through us. At the time agreeing the terms of the tenancy and before paying a holding deposit, we will go through our Tenants Terms & Conditions document with you in detail, explaining how we expect your tenancy to be run. If you have any questions or concerns, feel free to speak to one of our advisers.

Holding Deposit & Reference fees:

Reference fees are charged at £144.00 per person. A holding deposit of £400.00 is required to secure the property and forms part of the full deposit due. The holding deposit and reference fee paid are NON-REFUNDABLE if you withdraw your application or your references prove unsatisfactory. The holding deposit will be refunded if the Landlord does not proceed with the tenancy for any other reason.

Rental Payments:

The tenancy is conditional on rent being collected via one single standing order payment (regardless of the number of tenants occupying a property) and you will be asked to complete the standing order forms when you sign your tenancy. In the event of late payments the following charges apply: each and every rent demand @ £30.00, if a cheque issued by you needs to be represented or referred to drawer then the costs incurred by our bank will be met by yourself.
NB. Non Standing order payment will be subject to £30.00 administration charge per month

Tenancy Bond:

This will be paid on the signing of your tenancy agreement and will be equivalent to FIVE weeks rent. No interest is paid to you on the tenancy bond. These monies will be held either by your landlord or ourselves. Deposits held by Elms & Partners Ltd will be protected by www.mydeposits.co.uk a government backed bonding scheme.

Utilities:

It is essential that you inform all utilities of your intended occupation.

Inspections:

On certain tenancies we have been instructed by the landlord to carry out property inspections. You will be given SEVEN days notice of the date and time of the inspection. Whilst it is preferable, you do not need to attend inspections and our inspectors will carry keys to your property. The primary purpose of these inspections is to keep us abreast of any minor repairs and maintenance that may be necessary. In the event that you fail to keep that appointment and the inspector needs to carry out a further inspection, a charge of £30.00 or contractors minimum charge will be payable by you.

Breaking of Contract:

In the event that you break your contract, you will become responsible for the landlords fees for the cost of re-letting the property.

Name Changes During Tenancies:

In the event of a name change during a tenancies term, any new tenant will have to be referenced satisfactorily and will be charged the current referencing fee. There will also be a £300.00 administration fee to be paid by the leaving tenant. NB Any name change during a tenancy will be done by Deed of Assignment. A Deed of Assignment can only be used once during a tenancy term.

Renewal of Tenancy Agreements:

At least two months before the end of your tenancy agreement you will be contacted by Elms & Partners Ltd and offered (subject to your Landlords consent) the option of renewing your current agreement for a new fixed term.
Should you decide to take up this option there will be a charge of £60.00 to cover the cost of re-bonding of your deposit
Last updated at 2:49 PM 18/06/2018 by Rutland Elms

Complaints Procedure

No procedure set.
Last updated at 2:49 PM 18/06/2018 by Rutland Elms

Awards won by Elms Estates

Individual Branch Awards

London, E2

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