Elms Estates
4.8/5, 62 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of ... show more Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of Tower Hamlets and beyond.

We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love East London. Elms Estates is positioned in an enviable High Street location with tremendous foot traffic. The office has always used the latest computer and Internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that all of our staff offer to all of our clients.
Elms Estates - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £305,000 £635,000
Lettings 100% 94% £880 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 1 18 2 7 0 3 0 3 0
Areas covered
  • E2
  • E1
  • E3
  • E5
  • E8
  • E9
  • E14
Address

454 Bethnal Green Road
Bethnal Green,London
Greater London
E2 0EA
0207 729 5665

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TPOS
Images & Videos

“I chose Elms because of their personal touch.......”

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Nov 08,2019
Minithumbup
By: 'Susan Marchant'
Nov 08,2019
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I chose Elms because of their personal touch. I was not disappointed. I was kept informed at all stages of my sale of my property and Rutland and all of his team not only delivered but went the extra mile for me. I would have ...
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“Adam Newley at Elms Estates...”

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Sep 12,2019
Minithumbup
By: 'Nick'
Sep 12,2019
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Adam was knowledgeable, on-the-ball, straightforward to deal with and he delivered! I couldn't have asked for more and am grateful to him and his colleagues for their work getting my flat sale through....
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“Really pleased with service...”

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Aug 30,2019
Minithumbup
Gabriele
Rutland
By: 'Laura Nunn'
Aug 30,2019
0 people found
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I used Elms Estates recently as another local agent who usually lets our property was struggling to find a tenant. Elms Estates found us a tenant promptly, and worked seamlessly with our managing agent to provide a successful handover. Emails were responded to efficiently and ...
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“As a tenant, Elms Estates have always been ex......”

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Aug 16,2019
Minithumbup
Jade
By: 'Ben Macdonald'
Aug 16,2019
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As a tenant, Elms Estates have always been extremely helpful and highly proactive with any issues. . I'd especially like to thank Jade and Villy for all the help they've given me and the other residents. The property has been let by friends of mine since 2015 ...
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“It is my 2nd property and 4th year with the a......”

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Aug 09,2019
Minithumbup
Brandon
Gabriele
By: 'Regina Lazarenko'
Aug 09,2019
0 people found
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It is my 2nd property and 4th year with the agency and I cannot recommend them more. They are a joy to work with and have been so helpful with all the matters big and small. I always feel treated fairly and honestly -a rare ...
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“Best agency I have worked with in London...”

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Jul 16,2019
Minithumbup
By: 'Eleanor McNeill'
Jul 16,2019
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Best agency I have worked with in London. Quick and friendly responses. Empathetic approach to tenants. Hands on problem solving. Very sad to be moving....
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“Pooja and Adam were both fantastic property m......”

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Jun 28,2019
Minithumbup
Adam
By: 'Suzanne Sharpe'
Jun 28,2019
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Pooja and Adam were both fantastic property managers. Responsive and friendly, nothing was ever too much trouble. Issues were always sorted out promptly and I always found them organised and helpful....
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“We were renting a property with Elms Estates and had a great service for over 4 years...”

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Jun 22,2019
Minithumbup
By: 'Nicola Castle'
Jun 22,2019
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We were renting a property with Elms Estates for 4.5 years and always had great service. We had a number of issues in the flat and every time we contacted Elms they were very responsive and aimed to get it resolved as soon as possible for ...
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“Super agent!...”

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Apr 17,2019
Minithumbup
Brandon
By: 'Rozzy'
Apr 17,2019
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Brandon was exceptionally professional, organised and efficient - going the extra mile to ensure we were happy. We are very appreciative of all his support, and extremely happy in our new flat. Thanks again....
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Comment on agent fees
Fees were explained clearly and appropriate.
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“Quick to respond & friendly...”

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Apr 15,2019
Minithumbup
By: 'Ash'
Apr 15,2019
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Villy was friendly, quick to respond to any queries I may have had, extremely helpful and easy to work with! A pleasure!...
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“Reliable, obliging and gets the job done...”

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Oct 21,2018
Minithumbup
By: 'Sue'
Oct 21,2018
1 people found
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Local agent. I found the whole process smooth running and efficient. The stress of finding a tenant and organising the the moving in process was taken out of my hands, everything was thought about, to organising additional furniture and dealing with small snagging issues. Elms ...
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Comment on agent fees
Fees seem reasonable for the work carried out. Was with Foxton’s before and there fees was a disgrace for the work they did.
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“Leasehold sale...”

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Sep 26,2018
Minithumbup
By: 'Keith Clarke'
Sep 26,2018
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Chris has provided an excellent service throughout the process of selling my mother's flat in Bethnal Green. After agreeing a valuation and marketing details for the premises, Chris' networking with existing clients resulted in several quick viewings and a quick sale at the asking price. ...
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Comment on agent fees
Very reasonable
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“Excellent Service...”

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Aug 31,2018
Minithumbup
By: 'Theo & Brita'
Aug 31,2018
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Pooja was very friendly, helpful and attentive at all stages of the rental process, from the viewing to signing. The fees were also reasonable in comparison with other Letting Agents we have experienced. We would definitely use Elms Estates again....
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Good
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“Dealing with eviction...”

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Aug 03,2018
Minithumbup
Adam
Adam
By: 'Jeremy'
Aug 03,2018
0 people found
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I am having to deal with bad tenants who are not paying rent. The manager of the office, Rutland Elms, has referred me to Adam. He is dealing with the situation superbly. He came up with solutions that were very important. I strongly recommend Adam ...
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good
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“Excellent Service at Elms...”

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Jul 30,2018
Minithumbup
Brandon
By: 'CD'
Jul 30,2018
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I have been very pleased with the service provided by Rutland, Brandon and Pooja at Elms in respect to their letting services for my rental flat. The team are extremely professional and friendly. They take their work very seriously and are always available to answer ...
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Comment on agent fees
The fees are very competitive, especially for the high level of service provided.
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“Excellent experience...”

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May 29,2018
Minithumbup
By: 'Carly Kossen'
May 29,2018
1 people found
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I've been dealing with Elms Estate for almost a year now and they have been the best agent I've ever dealt with. It's always been simple and easy dealing with them and they have always come up with fast solutions to any queries or concerns ...
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Good
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“Chris is an excellent estate agent who I really rate ......”

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Jan 24,2018
Minithumbup
By: 'Matt'
Jan 24,2018
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Chris is an excellent estate agent who I really rate and recommend. He sold us our flat in Bethnal Green and we found him to be honest and not pushy. When we wanted to rent the flat we didn't hesitate to go back to him ...
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Comment on agent fees
Very competitive.
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“We choose Elms to market our flat for rent in ......”

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Nov 13,2017
Minithumbup
Brandon
By: 'Colette Shields'
Nov 13,2017
0 people found
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We choose Elms to market our flat for rent in Forest gate as we'd dealt with Chris at Elms at few years and found Chris to be extremely professional and helpful throughout the process. We used Elms again this time round and Chris was pleased ...
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Good
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“I have been with Elms Estates for more than three ......”

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Nov 07,2017
Minithumbup
Rutland
Jade
By: 'Mirko Farnetani'
Nov 07,2017
0 people found
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I have been with Elms Estates for more than three years.They have provided an excellent service. Overall, I have been so happy about the professionalism of Rutland Elms and his team....
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Comment on agent fees
good
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“Very honorable and Kind team. During the period I lived ......”

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Nov 06,2017
Minithumbup
By: 'Vinicius Paulino'
Nov 06,2017
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Very honorable and Kind team. During the period I lived in one of their houses, all house issues were prompted sorted out and at the end of the contract, the papers and deposit were dealt with no surprises!...
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“Chris helped on the purchase of my flat in Bethnal ......”

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Oct 20,2017
Minithumbup
By: 'KB'
Oct 20,2017
0 people found
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Chris helped on the purchase of my flat in Bethnal Green and worked relentlessly hard at getting things moving towards exchange. He always made time to answer my questions and talk on the phone, which made what can be quite a stressful process that much ...
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NA
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“The experience I had as a tenant was always positive. ......”

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Jul 18,2017
Minithumbup
Brandon
Jade
By: 'Vyara'
Jul 18,2017
0 people found
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The experience I had as a tenant was always positive. The agency is well managed and people there are extremely helpful and friendly. Special thanks to Brandon, Jade and Villy. I recommend them to all prospective tenants....
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“An efficient, smooth operation. Ollie was the first person I ......”

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Mar 27,2017
Minithumbup
By: 'Chris'
Mar 27,2017
0 people found
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An efficient, smooth operation. Ollie was the first person I spoke to, he then managed the whole process from start to finish. Friendly and professional throughout, he kept me fully informed, and responded immediately to any queries I had. The added offer of helping to ...
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“The Elms Estates team have been managing our rental properties ......”

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Mar 22,2017
Minithumbup
By: 'J M'
Mar 22,2017
0 people found
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The Elms Estates team have been managing our rental properties for 3 years. The team are extremely responsive and a shining example of professionalism at all times. I recommend them highly for both sales and rental management- always a pleasure to deal with. If you are ...
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Comment on agent fees
Excellent- very competitive
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“Very helpful throughout ,patient when I lost my temper ,understanding ......”

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Mar 02,2017
Minithumbup
By: 'Steve'
Mar 02,2017
0 people found
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Very helpful throughout ,patient when I lost my temper ,understanding of the stress we were under ,always available even on days off . Worked hard to help us when the property we were buying estate agent did not seem to make progress .always ready to liaise ...
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Comment on agent fees
Worth the fee
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“Chris was fantastic and so helpful. We viewed three properties ......”

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Feb 09,2017
Minithumbup
By: 'Ebony'
Feb 09,2017
0 people found
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Chris was fantastic and so helpful. We viewed three properties with him and bought one of them and Chris ensured all went smoothly. He's very likeable and was nice to work with at what can be a stressful time. Elms also had some great properties ...
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Comment on agent fees
Excellent!
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“I have been renting a property from Elms for the ......”

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Dec 16,2016
Minithumbup
Jade
By: 'David Mundorfer'
Dec 16,2016
0 people found
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I have been renting a property from Elms for the past 4 years and have been more than happy with the service provided. Especially from Jade Hall. I literally cannot find a bad word to say about them. Not just Jade but her colleagues too. Any ...
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Comment on agent fees
Good
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“I highly recommend Elms Estate. They provide caring, timely and ......”

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Oct 25,2016
Minithumbup
Jade
By: 'Happy Client'
Oct 25,2016
0 people found
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I highly recommend Elms Estate. They provide caring, timely and personal service with a smile. Jade went above and beyond and I am very pleased with my experience. They are what you hope for in an estate agent and try their best to do what's ...
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Comment on agent fees
Reasonable fees
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“Jade Hall is the nicest Estate agent I have ever ......”

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May 18,2016
Minithumbup
Jade
By: 'May'
May 18,2016
0 people found
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Jade Hall is the nicest Estate agent I have ever met. She is kind, organised and extremely helpful. 5/5 rating...
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“We used Elms Estates for the sale of our former ......”

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Jan 20,2016
Minithumbup
By: 'Jamie'
Jan 20,2016
0 people found
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We used Elms Estates for the sale of our former home and the purchase of our current property. Chris was nothing short of excellent. He managed a challenging process very professionally and was even handed with all parties. He achieved our asking price for the ...
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Comment on agent fees
Well worth the commission fee.
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By: chris wilkinson
Jan 20, 2016
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Hi Jamie, Really appreciate your feedback, Kind regards Chris ...
Staff picture Rutland
(19)
Staff picture Jade
(17)
Staff picture Brandon
(5)
Staff picture Adam
(4)
Staff picture
(4)
Staff picture Gabriele

Tenant Fees

Holding Deposit (per tenancy)
£0 (inc. VAT), Pay Upfront

A holding deposit of one week's rent is required to secure the property and forms part of the full deposit due. The holding deposit is NON-REFUNDABLE if you withdraw your application or your references prove unsatisfactory. However, it will be refunded if the Landlord does not proceed with the tenancy for any other reason.

Last updated on 04/06/2019, 2:47 PM by Pooja Kaur

Security Deposit
£0 (inc. VAT), Pay Upfront

This will be paid on the signing of your tenancy agreement and will be equivalent to FIVE weeks rent. No interest is paid to you on the tenancy bond. These monies will be held either by your landlord or ourselves. Deposits held by Elms & Partners Ltd will be protected by www.mydeposits.co.uk a government backed bonding scheme.

Last updated on 04/06/2019, 2:49 PM by Pooja Kaur

See below Tenant Permitted Payments
£0 (inc. VAT), On Completion

Permitted Payments

Before the tenancy starts (payable to Oliver Field Associates as “the Agent”)
The holding deposit will be equal to 1 weeks rent. This is taken to reserve a property. Please note this will be withheld if any relevant person (including guarantors) decides not to proceed with the tenancy, the tenant fails the right to rent check, provides false or materially significant misleading information.
The tenancy deposit will be equal to 5 weeks rent, including the holding deposit and is held as security to cover any damages or defaults on the part of the tenant during the tenancy.

During the tenancy
The cost if applicable and permitted for utilities (gas, electric, water), telephone & broadband, TV Licence and Council Tax.
The payment of £50.00 will apply for a change relating to the variation of the tenancy requested by the tenant, such as change of sharer or other variation of the tenancy contract. The cost covers taking landlords instructions, preparation and execution

Last updated on 04/06/2019, 3:42 PM by Bonnie Brito Costa | Accounts Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:49 PM 18/06/2018 by Rutland Elms

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