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    Mary De Vera
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    Mary DeVera
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    Patrick Mansez
We are a very hardworking and highly ethical company and we work long hours and with full dedication to ensure that our Landlords and tenants are happy with our service.

309 Old Street
Hackney,London
Greater London
EC1V 9LA
0207 613 1009

 
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Properties for rent
Jul 04,2016
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Jul 04,2016
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All bad reviews I have read are completely true. I wasn't going to write a review despite my awful experience with them but yesterday was the cherry on top of the cake. The flat was rented as furnished at a premium price and there was two beds and cupboards and a couch. I had to pay separately for the TV. A table and chairs was not provided nor any electric appliances / basic knives and forks. While there is no defined rule what furnished means, for a short term let at a premium price you would...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Aug 26,2015
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Aug 26,2015
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Renting with Elkay was a very frustrating experience. To begin with we signed a new contract in 2014 with the company who then charged every person £90 for reference check resulting in a £60 charge. 2 people had been at the property 6 months prior, but not on the contract, therefore a new contract was drawn up as everyone willing to sign the contract were new to the property. We then renewed after 6 months, the updated contracted which we were sent a copy of was EXACTLY the same as t...
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Sep 16,2014
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Sep 16,2014
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I am landlord with a number of properties with Elkay and have dealt with them for over 10years. The service is excellent and they are responsive. It is hard to please where there are two competing interests ie tenant and landlord but they do their best and 9 times out of 10 everything works out ok. When there is an issue they are proactive in trying to revolve it I am happy to recommend them...
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By: Mary
May 30, 2015
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Thank you ever so much for your kind compliment Sam and for taking this trouble to add this positive comment on us. We are truly grateful.....
Sep 11,2014
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Sep 11,2014
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Working with Elkay Properties has been an absolute nightmare. We were rushed to send in our deposit in order to hold the flat, and once we turned over the money, there was spotty contact with them. They initially quoted one day for the entire process to commence, when in fact it took over a week and a half. Then, when we had our inventory scheduled, the clerk turned up without the keys, nor did not know the landlord's phone number. We were left standing in the rain, with no way in. Our rent...
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By: Mary
May 30, 2015
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Dear Disappointed. I again profusely apologize for the poor level of service that you encountered. There are some lessons that we learnt from this experience and I am glad to share that we have implemented these and have become a more efficient company as a whole. Thank you for sharing this.....
Sep 08,2014
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Sep 08,2014
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Very poor customer service and communication detween staff Very poor check in and check out skills, with half hearted inventories and staff that act like they'd rather be doing something else with their time. Will try to take as much as possible off your deposit (like everyone else) so make sure you take photos. Their communication skills are pretty poor - different staff email to ask you for things you'd already sent someone else, then email again to ask for it again. Would never rent from t...
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What agent could do to change your mind?
Improve their customer service.
Was this helpful? Yes
By: Mary
May 30, 2015
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Dear Shoreditch Person, I thank you for your comments and am glad to update you that we have taken your criticism very constructively. Since the beginning of 2015, our team certainly has very high morale. We have streamlined our processes and policies and as a result of this have become highly efficient. We have also invested in the best technology that is out there to ensure that we have the tools and support that we require. We strive to ensure that our customers get the best duty of care a....
Jul 15,2014
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Jul 15,2014
2 people found
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Incomprehensibly appalling!!! DO NOT GO NEAR THIS AGENT - no matter how great the property is! There is no amount of time that could pass to make it "okay" again to deal with this people. Every time we needed maintenance or had issues...it was just SO HARD. Emergencies would take weeks to be resolved. Don't start on the fees either! Infinite amount of hidden charges and significant rent increases. Our landlord also had some very unreasonable, and illegal requests on us. Elk...
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What agent could do to change your mind?
Do us all a favour and close down!
Comment on agent fees
Extortionate! Infinite number of "hidden charges" and unreasonable fees.
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By: J
Sep 23, 2014
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just out of interest which area was this property in?....
Dec 09,2013
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Dec 09,2013
2 people found
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I cannot begin to explain the appalling service provided by Elkay Properties. I was put in touch with them after seeing a beautiful property advertised online as individual rooms. I was assured that the remaining rooms would be filled with similarly suitable tenants, and the house would be taken off the market. Our tenancy was confirmed, at which point I sent the deposit and was looking forward to moving into the property. Imagine my horror when, the following day, I received a very garble...
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What agent could do to change your mind?
Behaved in a professional manner.
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Aug 02,2013
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Aug 02,2013
10 people found
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Mind-bogglingly incompetent and abusive agency that is a prime example of why the lettings sector in this country needs to be properly regulated. This agency will carry out actions that one might have thought were left behind in the bad old days. No apologies ever for doing anything wrong. Somehow at checkout every record they had about things got lost, and don\'t get me going on how they bungled the checkin. Checkin first of all without the tenants present, and then was amended by the ag...
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What agent could do to change your mind?
See above wrt checkin and checkout.
Was this helpful? Yes
Jul 07,2013
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Jul 07,2013
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ยขรขโ€šยฌร…โ€œWe had a great experience with Elkay Properties. Unlike a lot of other letting agencies, their service was great throughout the whole of our lease, and questions were always answered quickly and courteously. Thanks very much.ยขรขโ€šยฌร‚ย...
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Jul 07,2013
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Jul 07,2013
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We were always dealt with by Elkay properties professionally, and also very pleasantly. They were swift to respond to queries, and flexible and accommodating when circumstances changed. Above all, they were consistently open and fair, so I wouldn't hesitate to recommend them highly....
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Jul 02,2013
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Jul 02,2013
8 people found
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Elkay are potentially THE WORST estate agents imaginable. Our problems began from the very start of the process when the guarantor process was incredibly over-complicated, demanding highly personal documents not required by other agents. Once we arrived, the furniture in the communal area was completely unsuitable and essentially unfurnished, despite paying rent at furnished rates (and the old furniture was dumped outside as another reviewer reported). It transpired that the house had major damp...
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Jun 21,2013
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Jun 21,2013
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"Elkay Properties managed the property I stayed in for a year without any fault. Communal areas were always kept clean and tidy and if I ever had a problem they were always there that day no matter how small the problem. I would like to thank Elkay for making my living requirements so easy over the past year and would fully recommend them and their properties to anyone."...
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Apr 23,2013
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Apr 23,2013
10 people found
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This is the worst Company I have ever worked with for a rental. Highly unreliable! We asked dozens of times for things to be fixed, in which case they responded that someone would come by and fix it. Therefore, one of would stay back and wait, endlessly, for this \'fixer\' to show up. The next day they might send an email saying- the \'fixer\' couldn\'t come and will come sometime next week. Of course, they never showed up. These people are also out to take your money. Upon move out they will at...
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What agent could do to change your mind?
Responded!
Was this helpful? Yes
By: Blueberry Pancakes
Sep 20, 2013
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I find the response from the agent amusing because it sounds EXACTLY like Elkay. There were months worth of emails reporting things that werent fixed our house too and only when it came to the crunch of renewing did they finally respond to any of them (almost 9 months later). Banana Cupcakes was definitely a tenant of this letting agency.....
Apr 16,2013
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Apr 16,2013
9 people found
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The flat was disgusting when I moved in and I had to ask them to clean it. A double futon in the living room , and a double mattress in the bedroom, along with various other items were left in there even though it had been let as an unfurnished flat. They asked me if I could wait 2 weeks before they removed it. I said no, so they dumped it outside the door. The ceiling had a number of holes in it and the rain came through constantly - even through the light fittings. It had previously caved in...
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By: disgusted
Aug 03, 2013
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Yep, typical Elkay claiming that they are not responsible for anything at all.....
Mar 20,2013
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Mar 20,2013
9 people found
this helpful
My experience of Elkay properties was terrible. I would never recommend using them. They are a prime example of an agent in it to make as much money from you as possible by delivering zero service. Hopefully by writing this review they and others like them will be forced to change their standards....
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Agent Fees

We apply a ยฃ180 ( ยฃ150 plus VAT) charge per person that covers the full referencing.
There is a legal charge of ยฃ72 ( ยฃ60 plus VAT) per tenancy for the contract preparation.
Last updated at 4:24 PM 30/05/2015 by Mary De Vera

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Awards won by Elkay Properties Ltd

Individual Branch Awards

London, EC1V 9LA

Mary De Vera - no image available Mary De Vera
Manager
4 reviews

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Mary DeVera - upload your photo Mary DeVera
1 reviews

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Patrick Mansez - upload your photo Patrick Mansez
1 reviews

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