29% sales valuation accuracy
29% sales fee satisfaction
0% lettings valuation accuracy
17% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 7
26th Feb 2019
reviewed by 'Myriam'
18th Dec 2018
reviewed by 'Harminder'
2nd Oct 2016
reviewed by 'Symphony'
15th Aug 2016
reviewed by 'unprofessional'
6th Jan 2015
reviewed by 'Porphyria'
15th Sep 2014
reviewed by 'vicky'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 29% | 29% | £0 | £0 |
| Lettings | 0% | 17% | £850 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- essex
- london
Address
11 Orsett Road Grays
Grays
Essex
RM17 5DD
02030311126
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Feb 26,2019
Feb 26,2019
5
people found
this helpful
this helpful
Landlady who rented 2 flats using Elite as managing agent.
Took my tenant deposit and never gave it back.
Took 1 rent and never paid it to me.
Offered rent protection insurance as part if the package. When I needed it to cover my losses as my ...
read full review
read full review
Comment on agent fees
You will pay the fee but will not get the protection or the service you are paying for.
Was this helpful?
Yes
Yes
Sep 17, 2019
View all comments
(4)
If you had an issue with Elite Properties Essex / Junaid Ishfaq please reach out. [email protected] ...
Dec 18,2018
Dec 18,2018
4
people found
this helpful
this helpful
It's been 5 months since our tenancy has ended. There was a dispute which ended 1 and a half month, still there is no response for our deposit. We have been calling everyday but haven't got any response from elite. Mailed them so many times they just ...
read full review
read full review
Was this helpful?
Yes
Yes
“Really really disappointed with Elite properties. Very unprofessional. Never call ......”
Oct 02,2016
Oct 02,2016
1
people found
this helpful
this helpful
Really really disappointed with Elite properties. Very unprofessional. Never call you back. I was their tenant for only one year and during that period if you speak to someone in their office and ask for maintenance they wont simply respond of take very long time ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02, 2016
View all comments
(1)
We are disappointed to see tenants comments in his review. As a managing agent it is our duty to ensure that our landlords interest has been taken care of without causing unreasonable financial loss to the tenant. We disagree with the tenant on all points he has raised. The check in inventory was carried out together with the check out inventory and both charges were agreed with the tenant upon signing the tenancy agreement. Tenant agreed to pay these charges and signed the agreement at his will ...
Aug 15,2016
Aug 15,2016
0
people found
this helpful
this helpful
Used this agent to manage a property - terrible service received. Agents did not deal with tenant notice period correctly and tried to deduct a large sum from the tenants deposit without my knowledge which later went to TDS for a decision I have not ...
read full review
read full review
Comment on agent fees
average
Was this helpful?
Yes
Yes
Aug 15, 2016
View all comments
(1)
Elite is very disappointed to see the review left by our landlord. We do not agree with the statement landlord has made in the review. we have all the correspondences between us and landlord confirming the deductions made from the deposit together with the check in and check out reports. Landlord was kept up to date every step of the way during the dispute raised by the tenant by the branch manager and it was all clarified over the phone that if the adjudicator makes decision in favour of the te ...
Jan 06,2015
Jan 06,2015
5
people found
this helpful
this helpful
This agency is horrific-I strongly advise against using their services. We should have realised when we went for the first viewing and they cancelled the appointment less than an hour before the viewing with no apology. As co-tenants this information had not been relayed to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15,2014
Sep 15,2014
1
people found
this helpful
this helpful
I acted as a guarantor for the prospective tenant. The communication was threatening, she had to pay a 500 pounds deposit despite not securing the property. She noted her exceptional circumstances, i provided information that was required. Yet Jay in particular was more interested in her ...
read full review
read full review
What agent could do to change your mind?
The agent should have refund the 500 pounds deposit. Be specific and explicit with requirements. Improve communications.Attached Filesnbsp;
Comment on agent fees
The agent should have refund the 500 pounds deposit. 500 pounds are not admin fees, the cost is unjustifiable. Do not exploit vulnerable tenants.
Was this helpful?
Yes
Yes
Oct 14,2013
Oct 14,2013
4
people found
this helpful
this helpful
Do not use this company. They are scammers. This is my story...
My partner and I found a studio flat and on the same day of viewing it we put down a holding deposit of £500 to keep it off the market whilst they did reference ...
read full review
read full review
What agent could do to change your mind?
- Not scammed us in the first place - Given us back our money when we realised what they had done - Resolve the issues professionallyAttached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 25, 2013
View all comments
(2)
The agency have now given me a full refund after seeing reviews I had left online.
I experienced threatening behaviour after telling Jay that I would amend my reviews but I would not delete them because I am only being honest. I am explaining my experience of dealing with this highly unprofessional agency because I do not want others to go through what I did. Luckily I managed to get my money back after a lot of stress and persistence, however, I know some people would have given up and let thi ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Our Complaints Procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details in writing. We aim to consider your complaint within 15 working days however it can take up to 8 weeks in some circumstances. If we have not resolved it within this time you may complain to the Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our client care department who will review your matter file and speak to the member of staff who acted for you.
3. Branch Manager will then invite you to a meeting to discuss and hopefully resolve your complaint. They will do this within 15 working days of sending you the acknowledgement letter.
4. Within 3 working days of the meeting, they will write to you with the decision.
5. If you do not want a meeting or it is not possible, Branch manager will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 working days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will re-review the decision. The review will be dealt by a director not connected to the transaction.
7. We will write to you within 14 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact the property ombudsman about your complaint. There details are:
The Property Ombudsman,
Milford House
43-55
Milford Street
Salisbury
Wiltshire
SP1 2BP
The Property Ombudsman within six months of receiving a final written response from us about your complaint.
For further information, you should contact the Elite Properties on
0203 006 2343 or at [email protected]
Last updated at 9:49 AM 03/11/2016 by Junaid Ishfaq
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details in writing. We aim to consider your complaint within 15 working days however it can take up to 8 weeks in some circumstances. If we have not resolved it within this time you may complain to the Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our client care department who will review your matter file and speak to the member of staff who acted for you.
3. Branch Manager will then invite you to a meeting to discuss and hopefully resolve your complaint. They will do this within 15 working days of sending you the acknowledgement letter.
4. Within 3 working days of the meeting, they will write to you with the decision.
5. If you do not want a meeting or it is not possible, Branch manager will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 working days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will re-review the decision. The review will be dealt by a director not connected to the transaction.
7. We will write to you within 14 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, you can then contact the property ombudsman about your complaint. There details are:
The Property Ombudsman,
Milford House
43-55
Milford Street
Salisbury
Wiltshire
SP1 2BP
The Property Ombudsman within six months of receiving a final written response from us about your complaint.
For further information, you should contact the Elite Properties on
0203 006 2343 or at [email protected]
