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    Jay
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    Junaid ishfaq
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    Sophie pavitt
Formed in 2009, Elite Properties has in its staff over 55 years’ overall experience in the market place. Based in London Docklands, close to urban regeneration, Canary Wharf & City airport, our services are designed to be cost effective & comply to current legislation.

Having warranted a place within the London market, in January 2014 we have successfully launched our second branch in the Essex area.

With our ever growing Grays branch, we would welcome any potential landlords and v
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11 Orsett Road Grays
Grays
Essex
RM17 5DD
02030311126

 
Website not available

Properties for sale
Properties for rent
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
I use their fully managed service. They provide good customer service and communications and repair quotes are competitive. Would recommend...
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Was this helpful? Yes
Oct 02,2016
Minithumbdown
By:
Oct 02,2016
0 people found
this helpful
Really really disappointed with Elite properties. Very unprofessional. Never call you back. I was their tenant for only one year and during that period if you speak to someone in their office and ask for maintenance they wont simply respond of take very long time to fix the issue. My toilet was carpeted and bath was leaking so it became very smelly and disgusting it was however sorted by saying the tiles are old and the gaps between them allows the water to leak. So the guy just put some silicon...
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Was this helpful? Yes
By: Junaid ishfaq
Oct 02, 2016
View all comments (1)
We are disappointed to see tenants comments in his review. As a managing agent it is our duty to ensure that our landlords interest has been taken care of without causing unreasonable financial loss to the tenant. We disagree with the tenant on all points he has raised. The check in inventory was carried out together with the check out inventory and both charges were agreed with the tenant upon signing the tenancy agreement. Tenant agreed to pay these charges and signed the agreement at his will....
Aug 15,2016
Minithumbdown
By:
Aug 15,2016
0 people found
this helpful
Used this agent to manage a property - terrible service received. Agents did not deal with tenant notice period correctly and tried to deduct a large sum from the tenants deposit without my knowledge which later went to TDS for a decision I have not been informed by Elite that I as the landlord have to met the costs even though they took the decision without my knowledge - £660 never received check out reports, agents blatantly ignoring my correspondence - complete unprofessional cowboys...
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Comment on agent fees
average
Was this helpful? Yes
By: junaid ishfaq
Aug 15, 2016
View all comments (1)
Elite is very disappointed to see the review left by our landlord. We do not agree with the statement landlord has made in the review. we have all the correspondences between us and landlord confirming the deductions made from the deposit together with the check in and check out reports. Landlord was kept up to date every step of the way during the dispute raised by the tenant by the branch manager and it was all clarified over the phone that if the adjudicator makes decision in favour of the te....
Jan 06,2015
Minithumbdown
By:
Jan 06,2015
1 people found
this helpful
This agency is horrific-I strongly advise against using their services. We should have realised when we went for the first viewing and they cancelled the appointment less than an hour before the viewing with no apology. As co-tenants this information had not been relayed to me and when I phoned the agent to ask where he rudely told me he would phone me back. I then had to call him a further three times before I found out that the viewing would not be taking place- after I had travelled halfway a...
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Was this helpful? Yes
Sep 15,2014
Minithumbdown
By:
Sep 15,2014
0 people found
this helpful
I acted as a guarantor for the prospective tenant. The communication was threatening, she had to pay a 500 pounds deposit despite not securing the property. She noted her exceptional circumstances, i provided information that was required. Yet Jay in particular was more interested in her deposit and not providing the service required. To date she has secured a property with a reputable and recommended letting agent. Jay has refused to refund her deposit. Do not use this agent if you hav...
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What agent could do to change your mind?
The agent should have refund the 500 pounds deposit. Be specific and explicit with requirements. Improve communications.
Comment on agent fees
The agent should have refund the 500 pounds deposit. 500 pounds are not admin fees, the cost is unjustifiable. Do not exploit vulnerable tenants.
Was this helpful? Yes
Oct 14,2013
Minithumbdown
By:
Oct 14,2013
2 people found
this helpful
Do not use this company. They are scammers. This is my story... My partner and I found a studio flat and on the same day of viewing it we put down a holding deposit of £500 to keep it off the market whilst they did reference checks on us and sent our offer to the landlord. We were given these forms as photocopies to be written by hand and given directly to our agent who would then pass them on to the external referencing agency. However, we later found out that most agencies send you...
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What agent could do to change your mind?
- Not scammed us in the first place - Given us back our money when we realised what they had done - Resolve the issues professionally
Was this helpful? Yes
By: student1993
Nov 25, 2013
View all comments (2)
The agency have now given me a full refund after seeing reviews I had left online. I experienced threatening behaviour after telling Jay that I would amend my reviews but I would not delete them because I am only being honest. I am explaining my experience of dealing with this highly unprofessional agency because I do not want others to go through what I did. Luckily I managed to get my money back after a lot of stress and persistence, however, I know some people would have given up and let thi....
Areas covered
  • essex
  • london



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 0 3 0 0 0 0 0 1

Job vacancies

Please see a list of jobs available

Agent Fees

LANDLORDS
Let Only 2 Weeks + VAT
Full Management 7% Inc VAT
Deposit Registration £50 Inc VAT


TENANTS
Referencing
and admin fee Single Applicant £300 Inc VAT
Referencing
and admin fee Multiple Applicants £180 each (those over 18 years of age) Inc VAT
Inventory / Move In £72 - £144 Inc VAT
Renewal Fee £180 Inc VAT
Check out Fee £120 inc VAT
Guarantor
Fee (if applicable) £60 inc VAT per guarantor
Last updated at 9:49 AM 03/11/2016 by Junaid Ishfaq

Complaints Procedure

Our Complaints Procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details in writing. We aim to consider your complaint within 15 working days however it can take up to 8 weeks in some circumstances. If we have not resolved it within this time you may complain to the Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care department who will review your matter file and speak to the member of staff who acted for you.

3. Branch Manager will then invite you to a meeting to discuss and hopefully resolve your complaint. They will do this within 15 working days of sending you the acknowledgement letter.

4. Within 3 working days of the meeting, they will write to you with the decision.

5. If you do not want a meeting or it is not possible, Branch manager will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will re-review the decision. The review will be dealt by a director not connected to the transaction.

7. We will write to you within 14 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the property ombudsman about your complaint. There details are:

The Property Ombudsman,
Milford House
43-55
Milford Street
Salisbury
Wiltshire
SP1 2BP

The Property Ombudsman within six months of receiving a final written response from us about your complaint.

For further information, you should contact the Elite Properties on
0203 006 2343 or at info@elite-properties.co.uk
Last updated at 9:49 AM 03/11/2016 by Junaid Ishfaq

Awards won by Elite Properties Essex Ltd

Individual Branch Awards

Jay  - upload your photo Jay
1 reviews

About Jay No description set View full profile
Junaid ishfaq - upload your photo Junaid ishfaq
1 reviews

About Junaid No description set View full profile
Sophie pavitt - upload your photo Sophie pavitt
1 reviews

About Sophie No description set View full profile


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