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Jun 20,2016
Minithumbup
By:
Jun 20,2016
Featured Review
1 people found
this helpful
I recently sold with Edward Mellor and was extremely satisfied with the service while selling and completing. David from Stockport branch was fantanstic and i would not hesitate in recommending Edward Mellor to anybody sell their house....
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Comment on agent fees
good
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By: Kathryn Sinclair
Jun 20, 2016
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Thank you for this great feedback, Sharon. Very best wishes.....
May 10,2016
Minithumbup
By:
May 10,2016
Featured Review
0 people found
this helpful
We moved over to Manchester 2 years ago and have had very amiable dealings with Edward Mellor. Unfortunately our landlord took back the property, but the agency and Lisa were very forthcoming with options open to us and what to do moving forward....
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Comment on agent fees
The agency fees were fixed and out in the open. Not too expensive. Though it does cost to have an external agency access the information.
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
Featured Review
0 people found
this helpful
What a great service and a great team of people assisting you all the way. Especially Lucy has undoubtedly been a stand out property manager in dealing with our tenants and maintenance issues. I received a great professional service and advice from Lucy. She kept me informed with her progress and confirmed with me what action to take....
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Jun 21,2016
Minithumbup
By:
Jun 21,2016
Featured Review
0 people found
this helpful
Iain was wonderful. We live a distance away & he went out of his way to help in any way he could. From arranging to help with the boiler service to reading the utility meters on the moving day. He kept us informed every step of the way. An asset to Edward Mellor. Very pleasant & would not hesitate to recommend....
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Comment on agent fees
A bit pricey, but for us worth it for all Iain did for us
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By: Kathryn Sinclair
Jun 21, 2016
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Thank you for taking the time to give your great feedback, Pauline. It is very much appreciated and we'll make sure Iain sees it. Very best wishes from the Edward Mellor team.....
Jun 21,2016
Minithumbup
By:
Jun 21,2016
Featured Review
0 people found
this helpful
I moved into the property a year ago which was a very quick, smooth process (certainly in comparison to other agents I've dealt with.) Upon moving in there were a few issues with the house which Edward Mellor would have been unaware of so I contacted them to see if they could be rectified. They were really apologetic for the inconvenience (despite it not being their fault) and everything was sorted swiftly and with a minimum of fuss. Unfortunately at the end of last month the boiler broke dow...
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Comment on agent fees
I've been renting on and off for some time now and think Edward Mellor's fees are fairly reasonable. Though I've paid less in the past I've usually received a worse service and there are dozens of agents out there who charge exorbitant fees (I cancelled two viewings because I couldn't see how another agent justified what they were charging.)
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By: Kathryn Sinclair
Jun 21, 2016
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Thanks so much for taking the time out to give your great feedback. We really appreciate it!....
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Very professional, great team Louise was s star and they delivered a great result for the sale of my house....
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Comment on agent fees
Very competitive
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Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
The service was excellent as we were kept in the loop throughout the process. I've never been down this route before and would have been at a loss if I hadn't been kept informed. Any queries I had were handled immediately and Louise is a lovely approachable person who couldn't have been more helpful so thank you very much Louise!...
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Comment on agent fees
Reasonable costs
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Sep 07,2016
Minithumbdown
By:
Sep 07,2016
0 people found
this helpful
I don't know what's worse the highly unprofessional service, poor communication, repeated lies or the sales staffs attitude. They told the potential seller lies stating that we were struggling to find a deposit in attemp to sell to a different buyer. If you are buying or selling a property please do not use this company. I am now in the process of making a proprty ombudsman complaint as my initial compliant has also been handled poorly....
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Comment on agent fees
Fees negotiated down can be done despite what they tell you.
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Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Thank you so much Louise. You have done a absolutely fab job and communication has been second to none. Bex xx...
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Comment on agent fees
Good
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By: Louise McDonald
Aug 19, 2016
View all comments (1)
Hi Bex Thank you very much for your kind words. We constantly strive to offer the best service levels possible, so to know these are being exceeded is very rewarding.....
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
The Team at Edward Mellor sold my house within 2 weeks. Accompanied viewings, immediate feedback and then thoughtful advice on which offer to accept. Completion takes place next week and I could not be happier with the friendly, efficient and highly professional service from these guys. Definitely Gold standard....
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Comment on agent fees
Acceptable.
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Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
Just to say a big thankyou to Louise McDonald and all her team for handling the sale of my property in such a professional and friendly manner.Louise was available throughout the process to answer any queries that arose. Her in depth knowledge left me completely at ease. On the day the auction guys also did me proud realizing a value for the property which exceeded my expectation Watching the auction in real time online at home was very exciting. I would have no hesitation in using Louise and th...
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Comment on agent fees
Make sure you know the fees including vat
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Jun 29,2016
Minithumbup
By:
Jun 29,2016
0 people found
this helpful
Thank you both so much for all the efforts to sell my property. Very much appreciated. Definately recommend to everyone....
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Comment on agent fees
Good
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Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
Hi everyone just want to say that we bought the house from Edward Mellor and during the whole process they have been very helpful as it was my first property I bought , they guided me throughout the purchase process and would highly recommend them to any body wishing to buy the house....
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Comment on agent fees
The agent fees is very fair and they were very helpful
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By: Kathryn Sinclair
Jun 22, 2016
View all comments (1)
Thank you so much for taking the time to give us your great feedback. We are glad to hear you had a good experience whilst buying your first home with us. Very best wishes.....
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
All the staff at Edward Mellors are superb. Very efficient, informative and when you ask a question they always come back with a constructive prompt response. I would have no hesitation in recommending customers to use Edward Mellors to sell their home. Great service keep it up...
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Comment on agent fees
Agents fees are in line with my expectations and are very competitive
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
this helpful
After a couple of years of inconsistency . I have been very impressed by the recent work done by new employee Rebecca. She has kept us informed and her tenacity of liaising with the tenant has resulted in getting the account back on track. Whilst we realise the difficulty in contacting tenants, her recent efforts have been very welcome and impressive. Most impressed. Alan Birch and jill Randall...
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Aug 14,2015
Minithumbup
By:
Aug 14,2015
0 people found
this helpful
Rebecca was very helpful and kept me informed each step of the way either by phone or email. I had very little to do and I found the office easy to contact and calls always returned if requested. Will definitely use Rebecca again for my next rental as I have faith in her ability....
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Jul 24,2015
Minithumbup
By:
Jul 24,2015
0 people found
this helpful
Rebecca and Laura provided an excellent service, attentive, timely and professional. I would happily recommend them in the management and maintenance of a property to let....
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Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
I moved into the area from around 60 miles away and right from the get go Edward Mellor were brilliant in accommodating me for viewings when they could. When I moved in, there were one or two problems with the house (largely caused by the previous tenants from what I can gather, not the letting agents) and Edward Mellor, who are managing the property, have dealt with everything very quickly and with the minimum of fuss. I'm not the sort of tenant who ever really wants to have contact with the ...
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Comment on agent fees
Compared to almost every other lettings agent, the fees were pretty reasonable. Perhaps as important, is that they were up front and no hidden costs at all. At least two other agents I dealt with had additional fees after the security deposit and application fees which I had to pry out of them (having previously worked in estate agency I was fully aware of this type of thing.) The whole process was incredibly smooth and comparatively affordable.
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Jun 18,2015
Minithumbup
By:
Jun 18,2015
0 people found
this helpful
We have been using Edward Mellor to rent a property in South Manchester and have found them to be very organised, polite and helpful. They know what they are doing and are open at all stages. After dealing briefly with other letting agencies, it was a relief to find such a reliable company. The application fees were relatively high but in my opinion it was worth it to have the whole process sorted in such a straightforward and clear manner. Would definitely recommend them for letting....
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Comment on agent fees
The application fees were high compared to other agencies, but then the service was excellent and straightforward and the fees themselves were explained clearly.
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Jun 09,2015
Minithumbup
By:
Jun 09,2015
0 people found
this helpful
During the recent transitional process when one tenant moves out and another is sourced Lucy has been fantastic. Organised the delapidation report, then organised the repair work required, obtained estimates and generally was in charge of proceedings whilst reporting back to me constantly. Without doubt the most professional agent I have dealt with...
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Jun 07,2015
Minithumbup
By:
Jun 07,2015
0 people found
this helpful
Hi I have been dealing with Rebecca over the letting of one of my properties. during the time of advertising and the signing up of the new tennat she has been so helpful and informative keeping me up to date with all stages of the let. I felt very reassured to have her dealing with my property and would not hesitate in using her and edward mellors again. anyone thinking of letting their property out would be in a safe pair of hands. Thank you rebecca for all your hard work....
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Jun 02,2015
Minithumbup
By:
Jun 02,2015
0 people found
this helpful
Having only ever had bad experiences with estate agents in the past I was not looking forward to dealing with another company and anticipated that they wouldn't be very helpful at all and would make moving even harder than it already is. Edward Mellor however, and in particular Lucy Davies, have been absolutely fantastic and I can't thank them enough for everything they have done. I only had a week to not only find a property but get the process completed so that I could move in. Once I had fou...
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Jun 02,2015
Minithumbup
By:
Jun 02,2015
0 people found
this helpful
Thank you once again Louise and the team for another fantastic result. We had the property on the open market with two local agents since August but were struggling to get an acceptable offer. We definitely made the right decision to put it in your auction. It sold for a great price, but more importantly, we received the right advice at the outset. We will of course be continuing to use your outstanding services....
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Comment on agent fees
Their fee was money well spent as I got the result I wanted.
Was this helpful? Yes
May 12,2015
Minithumbup
By:
May 12,2015
0 people found
this helpful
Rebecca is my primary contact at Mellors and over the last few months our old tenant did a bunk and Rebecca has helped manage that process, refurb the house, get a new tenant, oversee the work around a break in to the empty property, and get the new tenants in. Everyone at mellors always seems v v busy but Lucy is polite and effie ident and gets the job done, which is exactly what I need....
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Comment on agent fees
Na
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May 11,2015
Minithumbup
By:
May 11,2015
0 people found
this helpful
Lucy is the stand out property manager I have had the pleasure to work with in the last 10 years. Lucy has developed an expert understanding of her market place, providing support across all aspects of property management from financial to tenant management. Lucy exercises a perfect mix of landlord and tenant support allowing for a rewarding compliant process for all parties. I have found Lucy transparent, honest and dedicated to her overall goal of 100% customer satisfaction....
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May 05,2015
Minithumbup
By:
May 05,2015
1 people found
this helpful
Our initial experience was very poor. Nobody ever answered our phone calls, despite the fact that when we signed up for tge Gold Service we were assured we would get just that. Asrar Bashir has been very efficient in notifying us when repairs were needed. Since Rebecca Hoyes took over we have noticed a vast difference in service. She has been very helpful and dealt with all our queries promotly, keeping us informed of what is going on....
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Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
this helpful
the agent,were fantastic, promise and deliver,they go extra mile to help in every way possible, Massive thanks to all the staff, most especially Emma Mander, saving you money from extra unnecessary cost, again I would recommend anyone to the agent....
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Comment on agent fees
Roughly ‚£500,but excellent service, I have use them twice, first my property which I live at, and also buy to let.
Was this helpful? Yes
Apr 24,2015
Minithumbup
By:
Apr 24,2015
0 people found
this helpful
In my dealings with them so far, I have come to regard Edward Mellor as a reliable, experienced and well organized agent. Emma Mander and her team get the job done. Being a property investor, I have trusted them with managing my properties and sourcing me new ones, and feel confident recommending their services. Keep up the good work and remember CONSISTENCY is the name of the game!...
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Apr 22,2015
Minithumbup
By:
Apr 22,2015
0 people found
this helpful
The first viewing and regular visit for monitoring the condition of the property was done responsibly and fully organized. I was having difficulty on making agreement that involved a guarantor. And Edward Mellor gave me a solution that really help me to get the tenancy contract without a guarantor. The administration process corresponding to tenancy is well organized and satisfying. There was a condition with the electricity of the house which frequently switched off and I do not know the cause...
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Comment on agent fees
just right
Was this helpful? Yes
Apr 15,2015
Minithumbup
By:
Apr 15,2015
0 people found
this helpful
Since having my property managed by Rebecca she has always been very informative regarding any queries I have and has advised me on any further steps to be taken if necessary. She is always very polite in her correspondence....
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
We work with Edward Mellor's Property Management Department as a Contractor and have done for several years now. Asrar now has the maintenance dept running much more smoothly. With clearer lines of communication between him and the landlord the works are authorised much faster and we can aim to complete the job efficiently with the least disruption to the tenant and the Landlord receiving a prompt and honest service....
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
Mellor's manage 3 of out properties and Asra has undoubtedly gone beyond and above his duties in dealing with our tenants and dealing with maintenance issues. So thank him very much. It is very important having a personal single contact without having to speak to multiple staff and bring them up to speed, regarding our properties....
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Apr 08,2015
Minithumbup
By:
Apr 08,2015
0 people found
this helpful
Rebecca helped to resolve a rent backlog problem for me. I thought she struck the right balance of understanding / assertiveness, and achieved a first rate resolution with the tenant remaining in place and the rent backlog cleared. Throughout she kept me informed with her progress and confirmed with me what action to take. this has been the first time I've dealt with Rebecca and on the basis of this experience I look forward to doing so again in the future....
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Apr 06,2015
Minithumbup
By:
Apr 06,2015
0 people found
this helpful
I am a sub contractor to Edward Mellor I have worked with the lettings department for 4 years we have a great rapport with the staff and when deadlines are tight or emergencies come in we all work well together to resolve any problems. Accounts are also well managed which is important to a small business like ours , keep up the good work....
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Apr 03,2015
Minithumbup
By:
Apr 03,2015
0 people found
this helpful
I live on the South Coast so buying in Manchester seemed a bit daunting at first, but the whole process from viewing and bidding at the auction, through to completing the purchase, has been a far smoother process than I could have imagined. Any problems were swiftly dealt with and I am now about to complete on my second Manchester property with Edward Mellor. I have dealt with Rebecca and Emma throughout, their knowledge and professionalism has proved invaluable and I have built up an excellen...
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