Properties Glasgow - Infiniti Properties
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    Orla Musselburgh
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    orlaith brogan
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    Lucy
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    Jade Maclean
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    Lucy Cant
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1 West Crosscauseway
Edinburgh
City of Edinburgh
EH8 9JW
0131 667 1525

 
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Properties for sale
Properties for rent
Mar 23,2016
Minithumbdown
By:
Mar 23,2016
0 people found
this helpful
Flat itself was nice and after a few issues, my time during the tenancy was relatively problem free. However, ELS deliberately misled me into believing the deposit was all being handled and I would get it back in a month and that I would not have to do anything. I rang up the relevant deposit scheme a few weeks in to discover that had I not initiated the process myself, the deposit would have been returned to ELS. Extremely disturbing and reckless actions from ELS bordering on illegal....
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By: Lucy - ELS
Apr 08, 2016
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Hi John, We're sorry to read your comments, however we are puzzled as the information you received was incorrect. Can you please get in touch with me directly to confirm which property you were in, as I cannot locate your Tenancy. We take these allegations very seriously and I'd like to get to the bottom of it. FYI, under the regulations of My Deposits Scotland, deposits are NEVER returned to Agents without the Tenant knowing about it. Regards, Lucy....
Oct 01,2015
Minithumbdown
By:
Oct 01,2015
0 people found
this helpful
Absolutely terrible property that was not fit for living in. Had bad mice problem and freezing in the winter. Shower stopped working for a bit part of winter-ask for someone to come and look at it-no reply. Hassle trying to get deposit back as well....
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Sep 23,2015
Minithumbdown
By:
Sep 23,2015
1 people found
this helpful
Do NOT take a property from this company. This was the worst experience in renting a property I have ever had. This is an extremely long review, but I would urge anyone to read it if they are even considering renting a property from this letting agent. We had problems right from the start. The flat was unclean and cluttered on move in day, with rat traps and rodent poison left under the sink. Many appliances, including the door intercom, were broken. The oven did not heat food; ELS sent someo...
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Nov 18,2014
Minithumbdown
By:
Nov 18,2014
1 people found
this helpful
My husband and I had a very bad experience with Edinburgh Letting Solutions. 1) The flat was filthy when we moved in, even though ELS had assured us it would be clean. E.g. Dirty inside the fridge, dirty utensils, old coffee grinds still in coffee maker, dirty carpet, dead plants (one large dead plant even used to cover up a stained area of wall that had plaster falling out). We spent hours cleaning before we could even begin to unpack our belongings. 2) The toilet was broken in a way that...
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Nov 11,2014
Minithumbdown
By:
Nov 11,2014
2 people found
this helpful
Very poor experience as a landlord culminating in this. I used ELS to market and let my property. At the end of the lease, I found that my tenant had stored all of my furniture ornaments and kitchen ware in the garage, which was not part of the lease. The garage was leaking and so all of my property was heavily water damaged. The tenant had contacted me and asked whether he could use the garage to store furniture. I had expressly said no in an email response to him, pointing out that the garage ...
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What agent could do to change your mind?
Better communications. See review.
Comment on agent fees
Prices were fine. Competitive
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Jun 16,2014
Minithumbup
By:
Jun 16,2014
2 people found
this helpful
I felt I had to write something here after reading through the jibberish other folk have written on here, there really are some angry people in the world aren't there? After calling the office to give my personal thanks to the staff for all the help they've given me with renting out my flat, they jokingly said "hey Emma, please give us a review ;-)"... I came on here to give a quick 5 star rating but now I feel I have to elaborate - they've been brilliant! I've been a landlord privatel...
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Jun 10,2014
Minithumbup
By:
Jun 10,2014
2 people found
this helpful
What a lovely bunch in ELS! We stumbled upon them when frantically searching for a new student flat (we were let down last minute by another agency so were slightly panic-stricken!) They managed to squeeze us in for 2 viewings last minute, and we took the second flat on the spot, it was better than the one we originally applied for elsewhere. WE'RE SO RELIEVED! The application process was so easy too. We can't wait to move in next month :-)...
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Oct 28,2013
Minithumbup
By:
Oct 28,2013
1 people found
this helpful
I rented a flat through ELS for 2 years and I have to say, they are the best letting agent I have ever dealt with (and I\'ve experienced my fair share over the years)! Lucy in particular was so friendy and professional; it\'s so refreshing dealing with a letting agent who actually cares about their tenants! All queries I had were dealt with in a timely manner and with no fuss whatsoever. When my hot water went on the blink it was sorted out very quickly and without hassle. I would recommend ELS ...
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Jul 16,2013
Minithumbdown
By:
Jul 16,2013
1 people found
this helpful
Very irresponsible agent, I guess I can run a better agency than they do. Property not clean and cleared when the day we moved in. Called for help and not being helpful. I felt very frustrated and I don\'t understand why the agent sounded more frustrating than I do. The condition is inhabitable, I told her the flat is dirty and I cannot stay there and she said there is nothing stopping me to stay in there. Seriously? Would you stay in a flat that is full of shit. Very irresponsible agent with v...
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What agent could do to change your mind?
Very irresponsible agent, I guess I can run a better agency than they do. Property not clean and cleared when the day we moved in. Called for help and not being helpful. I felt very frustrated and I don\'t understand why the agent sounded more frustrating than I do. The condition is inhabitable, I told her the flat is dirty and I cannot stay there and she said there is nothing stopping me to stay in there. Seriously? Would you stay in a flat that is full of shit. Very irresponsible agent with very low EQ. How can you give altitude to your customer when it is your fault. Unacceptable!
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Jul 11,2013
Minithumbdown
By:
Jul 11,2013
3 people found
this helpful
We have had consistent issues with our boiler which have never been fixed properly. This issue has been going on now for several months and we cannot use our heating and hot water at the same time and we cannot have hot water running in two rooms at once or the boiler will shut off intimidate and no longer work for varied amounts of time.. I was told yet again an engineer would be arriving today to fix this - he didn\'t show up - no one is in the office to take my call regarding this so I have a...
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By: Lucy
Jul 19, 2013
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Please can you let us know which property this complaint refers to? Our Maintenance Coordinator has looked through her files and is unable to determine the flat in question. Phone calls to our office are always answered so could you let us know which day you tried? If it was over the weekend when we were closed, we have a voicemail advising of an out-of-hours emergency number. We take issues with boilers very seriously and are keen to resolve this as soon as possible. We look forward to hearing ....
Jan 30,2013
Minithumbdown
By:
Jan 30,2013
6 people found
this helpful
ELS - Unprofessional, Unhelpful, Lawbreaking, Evasive, Rude, Ignorant letting agents, Your candycoated patter might work on some daft wee students you find the odd nice flat for, and get a few trite words of compliment from after a year or so of renting. My experience is vastly different, there isnt enough space on this website to list the issues i have had and am currently having with ELS, EG : to be told that the owner MR V Crolla does not have a telephone number is frankly a joke. DO NOT R...
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What agent could do to change your mind?
sack all the current staff, hire decent staff, use decent contractors who can actually do the job, give information when requested, stop palming tenants off with lame and transparent lies and excuses, ive paid ELS ‚£23000 plus in rent whilst saving for my own place, I cannot wait to get out of the property, if they at ELS think they are getting the last months rent then they can sing for it....... DO NOT RENT FROM ELS!!!!! CANNOT STRESS THIS ENOUGH!!!!! DO NOT RENT FROM ELS!!!!!!!!
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Nov 08,2012
Minithumbup
By:
Nov 08,2012
3 people found
this helpful
Our wonderful tenancy with Edinburgh Letting Solutions is just coming to an end. We could not have asked for better service. We were in direct contact with Orlaith and Lucy throughout our entire tenancy; they were always quick to respond and resolved all of our problems with just an email or two. When needed, repairmen were available the same day that we contacted ELS, even if it was just a minor problem. The only reason we are leaving ELS, is because we found a flat that we really liked with an...
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Jul 12,2012
Minithumbup
By:
Jul 12,2012
4 people found
this helpful
I decided to use ELS after a bad experience with one of Edinburgh\'s \'premier\' letting agents who couldn\'t have cared less about the problems I was having with my heating. I decided to contact their new manager Orlaith on the advice of a fellow student who said that she had been incredibly helpful and I absolutely found this to be the case. Contrary to some other reviews on this page, I found ELS to be the most professional, efficient and friendly agency that I have used during my 4 years at...
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Jul 12,2012
Minithumbup
By:
Jul 12,2012
3 people found
this helpful
I am renting in Edinburgh city for over 7 years now and have had dealings with a number of agencys (much of which try to over sell rather than actualy give good customer service!) But I was happy to see they are not all like this. ELS was a breath of fresh air, they were efficient, speedy and honest when helping me find the flat that best suits me. The staff are cheery and proffessional at all times. I am delighted with my one bedroom falt and look forward to dealing with them over the course ...
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Apr 27,2012
Minithumbdown
By:
Apr 27,2012
4 people found
this helpful
I would not let these people look after my goldfish never mind my property. As a result of ELS\'s negligence our property was damaged and we now have sold and have been so sickened by our experience with ELS that we will never let a property again. When we eventually contacted any of our tenants they were always unhappy about the lack of communication from ELS and when it came to real problems ELS tried emailing tenants and gave up after a few weeks of no reply, no phone call or visit just an e...
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Apr 18,2012
Minithumbup
By:
Apr 18,2012
3 people found
this helpful
I found ELS to be very professional and helpful, we moved into one of their flats over a year ago and have had no problems with their service. We used ELS on a reccomendation from another friend after a bad experience getting a deposit back from a previous agency. They few ocassions when we have had to phone the office they have been very helpful and always phone back (previous review said they store your number and make sure not to answer which is not true). They even helped a friend of mine m...
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Feb 29,2012
Minithumbup
By:
Feb 29,2012
5 people found
this helpful
I emailed them with regards to a few of their properties that I wanted to take a look at. The girl I spoke to was absolutely lovely, very friendly and knew what she was talking about. I had appointments set up within a few days. The person who showed me around the flats were very professional, on time and very polite. I have subsequently rented a flat through them and I have been just as pleased with the after service and would recommend anyone to use them as their letting agency...
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By: mrConfuse
Mar 09, 2012
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Did they give you the tenancy agreement right after they inform you that you have secured the flat? They just told me that i can only sign the agreements right before i move in.......
Feb 29,2012
Minithumbup
By:
Feb 29,2012
4 people found
this helpful
ELS have proved to be the best letting agents I have worked with in my 5 years of renting flats. The staff are all really friendly and helpful and I moved in to a spotless flat in Edinburgh with no problems at all. We had an issue with the plumbing in our toilet and they got a plumber out the following morning which was great. reviews aren't positive from a couple of years ago but I went with this ELS as I had heard great things about them through some friends who advised to go with them as they...
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Jan 27,2012
Minithumbup
By:
Jan 27,2012
5 people found
this helpful
I have just singed another agreement with ELS for a second time. After speaking to Orla the new manager there she mentioned that the reviews online of 2010 and prior were making her job that much harder. I have had 1 issue with them the first time I let a flat from them and that was resolved by the end of the next working day. I can say to all that are thinking of using them, they are WONDERFUL and truly professional at what they do....
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Dec 14,2011
Minithumbup
By:
Dec 14,2011
7 people found
this helpful
Thanks ELS for finding me a great flat so quickly, and for helping me through the process. You guys were really friendly and accommodating. Many thanks....
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Oct 21,2011
Minithumbdown
By:
Oct 21,2011
1 people found
this helpful
We have decided to take ELS to small claims court as they are with holding our deposit. To those of you who have previously done this, please can you let me know who you may have used? As students we can't afford to go through the process and not win. Argh i actually have nothing nice to say about this agency. If i wrote on this all the bad things i would be here for ever and im so over them that i can not be bothered to waste my time. Just go and rent with anyone else!!!...
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May 17,2011
Minithumbdown
By:
May 17,2011
2 people found
this helpful
From my experience, ELS are not to be trusted and would suggest anyone thinking of using them would be well advised to steer clear. They're only concern is looking after the properties of their director and the interests of the "normal" landlords seem to take a back seat. I had the chance to speak to the tenants who were in my property and they were furious with ELS, citing the same criticisms about a lack of interest in repairs reported and discourteous staff. They were more than happy not to h...
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By: Exhausted
Aug 10, 2014
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I have been living in one of their directors properties for the past few years and I can assure you they don't care about you either way! I have had a serious ongoing problem that they have not lifted a finger to help with. The only way I could describe then would be to use a long string of swear words. They are all horrendous. A bunch of criminals that should be avoided at all costs.....
May 09,2011
Minithumbup
By:
May 09,2011
4 people found
this helpful
ELS have been managing my property for a year or so. I have no complaints. They found me great tenants within no time at all and have always looked after my property. I have also built up a good relationship with my property manager whom i trust fully. I would recommend ELS to any landlord or tenant....
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Feb 25,2011
Minithumbup
By:
Feb 25,2011
3 people found
this helpful
I found ELS to be really friendly and quick in dealing with my questions. The flat was great and I got my full deposit back. ...
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Jan 22,2011
Minithumbdown
By:
Jan 22,2011
3 people found
this helpful
Have found the flat to be poorly maintained, freezer broke, boiler broke, taps at sink broke, loose toilet seat, no glazing or draught insulation, shelves held up with rawlplugs!!!!! Also fairly poor customer service, they also use dodgy tradesmen, who seem to like prying into things they shouldn't be, not impressed with this letting agency at all. Do not use ELS!!!...
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Sep 30,2010
Minithumbdown
By:
Sep 30,2010
1 people found
this helpful
Landlords beware. This lot couldn't lie straight in bed. When you phone to complain they take a note of your phone number and never take a call from you again. The messages left on the answering machine are then totally ignored. If you use someone else's phone to enable you to speak to someone they are either very rude and speak to you as if you're a half-wit or they lie through their teeth. They never do the 3 monthly checks. Then when you discover that the tenants have been sub-letting the...
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Jul 22,2009
Minithumbdown
By:
Jul 22,2009
1 people found
this helpful
ELS are a bunch of cowboys. When we lived in a property they managed, they failed to carry out requested repairs, but were very keen on withholding our deposit at the end of the tenancy agreement claiming all kinds of bogus damages and theft (!). We had photos and plenty of evidence to the contrary, so we took them to small claims court which issued a decree against them. Of course ELS refused to pay, and the sheriff finally got us our money and expenses back. The sad thing is that this unprofes...
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Nov 28,2008
Minithumbdown
By:
Nov 28,2008
1 people found
this helpful
ELS, where should i start. . . BEWARE!! If your in for a tale listen to this. we had mice, the beds were broken, as was the sofa, and the fridge, we were warned not to use the cooker as it was a fire hazard a faulty socket blew our microwave and 2 toasters, we only had a yale lock, bugs nest, food encrusted on the walls, a blocked sink, an Electricuted mouse in our kitchen, faulty electrics, faulty plumbing and DANGEROUS MOULD growing next to my bed from rising damp. I slipped several times afte...
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Mar 04,2008
Minithumbdown
By:
Mar 04,2008
1 people found
this helpful
ELS are absolutley terrible!! They never fix any problems that occur, and often cause them through shoddy workmanship and corner cutting. DO NOT USE THIS AGENCY!! I have spoken to lots of people around the city and they all agree - ELS are cowboys. Tenants and Owners beware!...
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Awards won by Edinburgh Letting Solutions

Individual Branch Awards

Orla Musselburgh - upload your photo Orla Musselburgh
2 reviews

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orlaith brogan - upload your photo orlaith brogan
2 reviews

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Lucy  - upload your photo Lucy
3 reviews

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Jade Maclean - upload your photo Jade Maclean
0 reviews

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Lucy Cant - upload your photo Lucy Cant
0 reviews

About Lucy No description set View full profile

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