Edenvale-UK

23 reviews 1.6 /5 rating
  • 0% valuation accuracy
  • 13% recommend
  • 0% fee satisfaction
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John Swift Building Second Floor 19 Mason Street
Manchester
Greater Manchester
M4 5FT
0161 833 3880

 
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Jul 17,2014
Minithumbdown
By:
Jul 17,2014
0 people found
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WORST agency ever, i would give them -5 starts if i could. They treat you nice until you sign the contract and pay the deposit, after that you will be ignored and they will try everything to steal your deposit....
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Feb 28,2014
Minithumbdown
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Feb 28,2014
0 people found
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I tried to make an appointment to view the property, which was currently tenanted. The agent refused to even let me see the property unless I was prepared to purchase with tenant (I am looking to purchase with vacant possession, but this was the only landlord who is not prepared to provide viewings to anyone who does not have a buy to let mortgage approved). The reason given was that the vendor wanted an immediate sale, although the property has been on the marked for a year you\'d have thought ...
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Nov 22,2013
Minithumbdown
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Nov 22,2013
2 people found
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Do not use this agency !!!!! Worst agency ever. They will treat you very nice till you pay the deposit and reserve the property ( in my case I was renting ) then they will start ignoring your calls and emails "she is out of the office I will ask her to call you " and again and again and again !!! It took me one month to finish my referencing !!! And had to get all proofs and utility bills even though I offered to pay full tenancy in advance. It took maintenance 2 months to show up afte...
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Aug 19,2013
Minithumbdown
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Aug 19,2013
2 people found
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Do NOT USE THIS AGENCY!!!! The rent deposit agency has had my deposit for over 12 months because Edenvale will not respond to them. The have totally ripped me off with demands of money from my deposit. I moved into my flatland had to complain because it was filthy yet when I moved in they had a list of demands for money despite the flat being spotless. They claim they need £200 to clean the flat. i took photographs of how clean it was left by me, however, i do not have the time to take my ...
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What agent could do to change your mind?
Nothing they have acted in a corrupt and unprofessional way. They simply refuse to communicate with me or the rent deposit agency. They are rude and arrogant and my hands are tied so I have no alternative than to give in to their demands
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Aug 08,2013
Minithumbdown
By:
Aug 08,2013
3 people found
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We were actually warned about Edenvale by our Estate Agent as she had had clients have to move out due to their incompetence but decided to take the chance since we really loved the flat and thought the building (Lumiere) wasn\'t terrible. The flat was in horrible condition when we viewed it but Edenvale promised it would be immaculate and everything would be fixed before we moved in. Well as you can imagine on move in day it was still a complete shambles and was filthy dirty. We moved in anyway...
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Jul 18,2013
Minithumbdown
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Stephanie Irvine
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Jul 18,2013
4 people found
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DO NOT USE THIS LETTING AGENCY! attempting to withhold deposit back listing unreasonable reasons for doing so! removal of coat hanger, removal of 1 cocktail sausage roll from the freezer! no response to emails or phone calls avoid Stephanie at all costs, no help whatsoever, very rude, very arrogant, whenever she wants something off you she is quick to pick up the phone, but any queries that the tenant has, you seem to be ignored or put off I have also been in the office when tenants ca...
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By: upsettenant
Aug 08, 2013
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how can you claim that what you have said is true when 90% of the reviews on this site reiterate what i have said i.e. unfair holding of deposit, no return of phonecalls/emails, it is quite clear you are just trying to cover your back! you are right that you send an automated out of office response but then do not proceed to answer the emails or return phonecalls - quite frankly the whole operation is a joke. i have spoken to numerous tenants who have said the same thing and weirdly enoug ...
Jul 16,2013
Minithumbdown
By:
Jul 16,2013
4 people found
this helpful
The landlord refuses to return our deposit claiming a stained mattress and cleaning needing to be done. This apartment was left in an immaculate condition which was better than when we first moved in. The agents do not reply to your correspondence either....
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May 29,2013
Minithumbdown
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Stephanie Irvine
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May 29,2013
3 people found
this helpful
AVOID THIS LETTING AGENCY!!!!!!!!! Horrible service. Inefficient, incompetent, lazy bunch! They do a horrible job at managing their properties. You have to call them up several times before anything gets done. Investors, avoid this agency! They will not insure that your property will be kept to a good standard. All they care about is getting their agency fees. I cannot stress enough: AVOID AVOID AVOID...
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By: EDENVALEWARNING123
Jun 19, 2013
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Mrs Eman Dehmain that left the property in December 2013 has now been waiting 6 ( SIX! ) months for the return of her deposit - SIX MONTHS for money placed in the DPS under custodial condition - EDENVALE forces tenants to beg, plead, grovel to get their money back and they take as long as possible and their Solicitor forces tenants to take the cases to Court rather than settling even though he is entirely aware the apartment was always in shameful condition ...
May 22,2013
Minithumbdown
By:
May 22,2013
4 people found
this helpful
Hi rang up, nobody available to chat with me girl on reception took a message. Still hadn\'t heard anything in 24 hours so rang again, once again girl on reception took a message. About a hour later got a phone call back by a cocky gentleman who was no help at all. I am a investor with a few properties in manchester and with that in mind you would think he would email particulars out which was promised but nothing arrived. I won\'t be getting in contact with eden vale again...
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May 17,2013
Minithumbup
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Caroline
By:
May 17,2013
1 people found
this helpful
Tim is friendly and was very helpful whilst we viewed a selection of properties he had suggested to us, I cannot recommend him highly enough. Once we had decided on a property, we were introduced to Caroline who was efficient and knowledgable through the application and move in process, she responded to any queries quickly. With the help of Tim and Caroline we were able to come to a positive descision and were very excited about moving into out new home....
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By: EDENVALEWARNING123
May 17, 2013
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[[EDIT ORIGINAL START]] Obviously you are a fabrication and a complete lie - anyone that knows EDENVALE knows the only positive 5 star comments are put up by THEM - EDENVALE does not even attend to gas and electricity safety, they make astronomical deductions on your deposit with ficticious damages - if you are potentially a tenant PITY YOU - you are walking into a snake pit where your life might be at risk if you have an electrical, water or gas problem - no one in their right mind could post ...
May 14,2013
Minithumbdown
By:
May 14,2013
3 people found
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I rented from June 2012 to December 2012 - EDENVALE are being sued in Court by one out of three tenants - they xxxx never conduct maintenance or repairs - if you withold the rent to force them to pay they will deduct from your debit card without your permission Your deposit might not be put into a Government Deposit Scheme - only when you demand the deposit will they rush and deposit the money but that is when they see Court proceedings are inevitable They made fantastic deductions and then st...
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By: Management
May 15, 2013
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Dear Mr David Casquerio a.k.a ( Mr David Baldwin) In respect of the review you have posted, the content all of which is completely unsubstantiated and if required, I can provide with evidence to prove so. You behaviour is quite alarming and quite clearly you have a personal vendetta against us, which is very odd considering you have never been one of our clients. It is with regret, that you have not learned anything from your past mistakes, despite being jailed for 2 years. You wi ...
Apr 24,2013
Minithumbdown
By:
Apr 24,2013
4 people found
this helpful
We rented with Edenvale for the best part of 4 years, majority of our time spent in MASSON PLACE in Manchester city centre. When we moved out in April 2013, similar issues as to what others have already posted arose. Edenvale are very poor at responding in a timely manner to any sort of query, even if you call them. We called to get sofas that had literally fallen apart (being at least 10 years old) replaced - We started this process in October and still nothing was moved forward on this 7 m...
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Apr 17,2013
Minithumbdown
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Katie Allen
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leighton mcmymlor
By:
Apr 17,2013
4 people found
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This is literally the WORST estate agent I have ever used in my 10 year renting history. Firstly the letting agent \'Tim Sweetman\' illegally took money off my mothers debit card. We authorised the deposit of £1075 to come off the card but then he put through a seperate charge of £75 that he hadn\'t told us about and that I had not authorised. He said it was for a credit card fee when I questioned this unauthorised payment when my mothers card was actually a debit card. . . . eve...
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By: EDENVALEWARNING123
May 27, 2013
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Hi They did the same thing with Mrs Eman Dehmain - the taking of money from the debit card - once you have allowed them to have access to your bank debit card they will deduct money from you whether you want it or not. we also suspect they do not do the gas and electricity inspections and then forge certificates when you complain - this is a very well mounted operation protected by a Solicitor that has now been reported to the SRA In essence they rent out furnished property - they charge you de ...
Jan 12,2013
Minithumbdown
By:
Jan 12,2013
3 people found
this helpful
I rented with Edenvale when I first moved to Manchester. Having rented with other agents, I can now refelect on my time with Edenvale as one of the most traumatic, frustrating and worrying times with any letting agent. After livign in the apartment for a week, we noticed the wooden floor peeling up. After a day or two we ntoiced water seeping up from the floorboards. We notified Edenvale immediately, and they said someone would come and chek it out. No one ever did. We went to their off...
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What agent could do to change your mind?
They should give up, close shop and stop treating people like animals once they are tied in a contract.
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By: BAYLINER123
May 11, 2013
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[[EDIT ORIGINAL START]] You can join action against EDENVALE-UK - Send me your contacts to davidbaldwin35@hotmail.com or call on 07963564928 - There are HUNDREDS of tenants ripped off besides you [[EDIT ORIGINAL END]] You can join action against EDENVALE-UK - Send me your contacts to davidbaldwin35@hotmail.com or call on 07963564928 - There are HUNDREDS of tenants like you ...
Dec 16,2012
Minithumbdown
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Lucy Raines
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Dec 16,2012
4 people found
this helpful
THIS IS THE WORST ESTATE AGENT I HAVE EVER DEALT WITH! I AM ACTUALLY SHOCKED THAT THERE ARE POSITIVE REVIEWS TOWARDS EDENVALE ON THIS PAGE! MOST PEOPLE LIVING AT LUMIERE ARE DEALING WITH EDENVALE AND ARE DEALING WITH LUCY RAINES ALSO. I HAVE SPOKE TO LITERALLY 12 PEOPLE THAT ARE DEALING WITH LUCY RAINES AND ONLY ONE OF THEM PEOPLE HASN\'T EXPERIENCED PROBLEMS WITH LUCY RAINES AND EDENVALE BUT APART FROM THAT EVERYBODY HAS SOMETHING THATS NOT RIGHT WITHIN THEIR APARTMENT. AS FOR DEALING WITH OUR ...
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Dec 13,2012
Minithumbdown
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Dec 13,2012
4 people found
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I really hate edenvale I will never ever deal with edenvale again. It has been now six months since I moved out and they didn\'t give me back the deposit for my old apartment and the extra month i paid by mistake.  And it has been 3 months since I moved in to the new apartment and they didn\'t fix the broken stuff in the apartment. I spent lots of money on taxis to go to their office and they just keep lying to me and each time they tell me a different lie and new scenario. I was so nice with ...
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What agent could do to change your mind?
I really hate edenvale I will never ever deal with edenvale again they\'re liars and thieves. It has been now six months since I moved out and they didn\'t give me back the deposit for my old apartment and the extra month i paid by mistake.  And it has been 3 months since I moved in to the new apartment and they didn\'t fix the broken stuff in the apartment. I spent lots of money on taxis to go to their office and they just keep lying to me and each time they tell me a different lie and new scenario. I was so nice with them but now I\'M REALLY SICK OF ALL THAT. 
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Sep 07,2012
Minithumbup
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Sep 07,2012
0 people found
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I have rented in the City for about 9 years or so and have used quite few of the Agents in Manchester, so I talk from experience! I have been with Edenvale for about 18 months or so and when any sort of repair issue has been reported to them, they have been very quick to respond and I have always find them very helpful....
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Sep 05,2012
Minithumbup
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Katie Allen
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Sep 05,2012
0 people found
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Normally I dont bother writing reviews, but I felt I had to due to the help and support offered by Katie Allen and the Lettings Team at Edenvale. I had been let down by another Agent on a property and only had a matter of days to find another property to move too. I rang around a number of Agents with only Edenvale and another calling back. I was taken around several properites on the same day I enquired and I chose a property, within 24hrs of paying my deposit and completing my application ...
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By: Anna McQueen
Apr 16, 2013
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Edenvale is a terrible company - I agree with Mancity. ...
Aug 17,2012
Minithumbdown
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Katie Allen
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Audrey Longshaw
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Aug 17,2012
2 people found
this helpful
This Estate Agent refuse to take ownership of a problem and keep passing the book. Due to a leak/burst pipe in the building which they took months to repair and only did repair when they were threatened by United Utilities (UU). UU said they would repair the pipe themselves if they (edenvale) did not and would bill them for the work. In the meantime while water continued to leak for months - I received a water bill for more than £626. As I was the tenant the bills were in my name bu...
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What agent could do to change your mind?
They could start by paying the bill which they should have paid 4 years ago and npt pass the book.
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Jan 09,2012
Minithumbdown
By:
Jan 09,2012
6 people found
this helpful
Unlike others here, I found Edenvale mostly to be ok while we were in the property- mostly, not always- but they tried to lie and cheat their way to keeping half of our deposit. Their inventory when we moved in was piss poor- didn't list half of the things that were in the flat. They tried to charge us for removing them, for lightbulbs even though none were working when we moved in. Fortunately, we challenged this and went to the Adjudicator. They had wanted to keep £400 of our deposit,...
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What agent could do to change your mind?
Not tried to steal our deposit. Not charged for lightbulbs when none were working when we moved in.
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Sep 01,2009
Minithumbdown
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Sep 01,2009
5 people found
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This agency is just a disgrace. I moved in to this flat 2 weeks later than it was promised because they claimed that it was being cleaned and painted....but it was a lie. The walls and carpets were dirty, later on I discovered cockroaches and had to spend my own money to get rid of them, the fridge was smelly, toilet seat broken, I even found a toenail in the bathroom... All they did after I complained was this maintenace form that I haven't received yet (after a week in all this dirt, cleaning ...
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By: littlemissbossy
Aug 20, 2011
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Sorry to hear about your experiences. I've also had to endure a catalogue of incompetence and rudeness as a tenant of Edenvale. I was just wondering whether you had any issues regarding getting your full deposit back? ...
Nov 18,2008
Minithumbdown
By:
Nov 18,2008
4 people found
this helpful
Awful Service. Had problems from day one when a decent majority of the furniture meant to be in our flat weren't there (including blinds!). We had to wait 3 months for 2 chairs (not 4, as stated on the inventory). Rent was taken out of accounts twice and then denied until statements were sent to them to prove this which weren't sent back (over ...
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By: lewis
Oct 08, 2012
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hi some of the students we work with have had problems with this company, can anyone give me the contact details of the adjudicator that people mention so we can pass there problems on tp them? ...
Aug 21,2008
Minithumbdown
By:
Aug 21,2008
5 people found
this helpful
I'm based in Manchester city centre. I live in a flat leased from Edenvale UK. I have had a horrific and traumatizing experience with them, and would strongly urge EVERYBODY reading this to stay clear of them. From the very beginning there were problems with viewing the flat, which ended up with me being stood up by them. However, I managed to overcome that (without any of their help mind you) and entered into a one-year contract. The little white lies followed soon after when I requested the...
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By: jen
Nov 22, 2011
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We are due to move into a flat with this company next week.... this is after almost 2 months of having our deposit, changing moving dates etc and still refusing to confirm that we can move in next week, knowing we need to leave our current flat in two weeks time. the customer service is absolutley shocking ive never encounterd such an incompetent company in my life! the staff are rude, extremeley un helpful and have made the already stressful move 10 times more stressful than it needs be! if i h ...
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Katie Allen - upload your photo Katie Allen
 3 reviews

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Audrey Longshaw - upload your photo Audrey Longshaw
 1 reviews

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leighton mcmymlor - upload your photo leighton mcmymlor
 1 reviews

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Lucy Raines - upload your photo Lucy Raines
 1 reviews

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Stephanie Irvine - upload your photo Stephanie Irvine
 2 reviews

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Caroline - upload your photo Caroline
1 reviews

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Tim - upload your photo Tim
0 reviews

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed

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