Eden Lettings & Property Management
4.5/5, 19 reviews
84% recommended
88% lettings valuation accuracy
91% lettings fee satisfaction
Eden Lettings & Property Management, is an independent local business in the Torbay and surrounding area\'s including Newton Abbot and Totnes. We are a local, independent company specialising in Lettings and Property Management. As specialists we are fully focused on the priorities and needs of the Landlord. We understand that ... show more Eden Lettings & Property Management, is an independent local business in the Torbay and surrounding area\'s including Newton Abbot and Totnes. We are a local, independent company specialising in Lettings and Property Management. As specialists we are fully focused on the priorities and needs of the Landlord. We understand that letting your property especially for the first time, can be time consuming and a worrying experience and with this in mind our most important consideration is providing you the Landlord with the best possible service and the right tenant for your property. We never forget that the property is your most important asset and we can confidently assure you that by instructing us to act as your Letting and Management Agents your asset will be in professional and caring hands. Because we are a family run company, we are able to offer a personal, caring and friendly service, whilst at the same time maintaining a high standard of competence and professionalism. Our fees are VAT free competitive and may be open to negotiation dependent on the level of service required. We have built and are continuing to build our company based on success, and word of mouth, so referrals and recommendation are key to our success. See our website for testimonies from Landlords and Tenants. Using up to date Cloud Technology we have a continually updated register of Tenants. Once a suitable Tenant is found they are thoroughly referenced and credit checked. In some cases we will also require a guarantor. For our initial meetings with you we will be pleased to visit your property at a time that is convenient to you, and thus fit in with your busy schedule. We are associate members of the Devon Landlord association, members of The Property Ombudsman Scheme and members of the FSB. We maintain a flexible attitude, and are generally able to adapt our Service to meet our client\'s individual circumstances and needs. Please contact the office by either calling or emailing for more details.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 88% 91% £425 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 2 4 1 0 0 0 0 0 0
Areas covered
  • TQ1
  • Paignton
  • TQ3
  • Torquay
  • TQ2
  • Brixham
  • TQ4
  • Torquay
  • TQ5
  • Paignton
  • TQ9
  • Brixham
  • TQ12
  • Totne
  • TQ13
  • Shaldon
  • TQ14
  • Teignmouth
  • TQ3
Address

11 Borough Park Road
Paignton
Devon
TQ3 3TZ
01803390010

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Dissapointing...”

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Aug 26,2020
Minithumbdown
By: 'Nick Radford'
Aug 26,2020
1 people found
this helpful
I read all the negativity about deposits, and can confirm sadly it is all true. I have politely asked multiple times for our deposit, i get ignored or brushed off, so after waiting a few weeks i went straight to the deposit protection scheme directly. ...
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Attachments

Review file
Was this helpful? Yes
By: Nicholas Radford
Sep 14, 2020
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Uhh no. I would think before you type,seriously. Firstly,WE HAD NO TENANCY WITH YOU,we had our own tenancy between us and the landlord so your comments about "your duty" towards the landlord make no sense, as he already told you to return it to us weeks before this. Secondly,you kept making appointments for people to view,and you didnt turn up twice, as i showed two families around the property on your behalf,one of which is renting it currently. If you are going to lie,make sure you cant back i ...

“Very efficient and friendly service. This is ......”

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Aug 26,2020
Minithumbdown
By: 'Mark Lewis-Watson'
Aug 26,2020
0 people found
this helpful
Very efficient and friendly service. This is a small agent and they are very focused on customer service.Recommended without reservation....
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“I have found that Eden Lettings take away all......”

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Jun 30,2020
Minithumbup
By: 'samantha porter'
Jun 30,2020
1 people found
this helpful
I have found that Eden Lettings take away all the stress of property management. They are helpful and informative and reasonably priced....
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“First time moving out!...”

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Jun 04,2020
Minithumbup
By: 'Joe Taylor'
Jun 04,2020
0 people found
this helpful
First time moving out into a place, Hazel really had the time and patience to answer all questions and advise on everything I needed. Process was informal and really straight forward. So thankyou very much...
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“Shockingly bad letting agents ,...”

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Sep 09,2019
Minithumbdown
By: 'Philip sealy'
Sep 09,2019
1 people found
this helpful
Shockingly bad letting agents , poor communication, Thier mis management has cost us thousands of pounds while they walk away with our money on top of that for fees they claimed we owe. Now considering legal action to recover losses....
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“Found us a tenant pretty much next day after coming ......”

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Mar 06,2015
Minithumbup
By: 'Cynthia Kerslake'
Mar 06,2015
0 people found
this helpful
Found us a tenant pretty much next day after coming to view/take pictures of the property, would highly recommend. They have an excellent system in place....
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Comment on agent fees
Very reasonable compared to other letting agents
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By: Gemma Sibbald
Oct 27, 2015
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Thank you for your comments and review, we look forward to working with you in the future. Regards Gemma Sibbald - Director ...

“John and gemma of Eden letings have been most helpfull ......”

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Dec 19,2014
Minithumbup
By: 'rob'
Dec 19,2014
0 people found
this helpful
John and gemma of Eden letings have been most helpfull and actioned any issues i have had immediately ,i would reccomend them to any prospective customer as they know how to get things done on the spot ,communication is fantastic .give them a try you ...
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By: John
Dec 19, 2014
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Thank you for your review! ...

“The Agents Managed a property in the Paignton area for ......”

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Dec 09,2014
Minithumbup
By: 'Roy Dakin'
Dec 09,2014
0 people found
this helpful
The Agents Managed a property in the Paignton area for the last 4 years. The team if not immediately available, will contact you in a reasonable time to deal with your request or problems. Have found them to be courteous and efficient in all matters relating ...
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Comment on agent fees
Very reasonable. Puts bigger company's to shame.
Was this helpful? Yes
By: Gemma Sibbald
Oct 27, 2015
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Thank you for your comments and review, we now have an office administrator, so calls are dealt with promplty. Regards Gemma Sibbald - Director ...

“John was a lovely person to deal with in relation ......”

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Dec 08,2014
Minithumbup
By: 'HR'
Dec 08,2014
0 people found
this helpful
John was a lovely person to deal with in relation to the property. Very pleasant and cheerful to speak with....
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By: Gemma Sibbald
Oct 27, 2015
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Thank you for your comments and review, we look forward to working with you in the future. Regards Gemma Sibbald - Director ...

“I have used Eden Lettings for a couple years now ......”

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Dec 05,2014
Minithumbup
By: 'Jon'
Dec 05,2014
0 people found
this helpful
I have used Eden Lettings for a couple years now and have had two tenants. Eden have guided me through all the processes to ensure I knew what was going on and have acted on my concerns promptly and professionally. I have been fully updated ...
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Comment on agent fees
Compared to a lot of agencies the fees charged are reasonable. From stories I have heard of other local agents well worth the money. They are not the cheapest but they are not they are no where near the most expensive and for the service they offer I am happy to pay that little extra than the cheapest as they offer peace of mind.
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By: Gemma Sibbald
Oct 27, 2015
View all comments (1)
Thank you for your comments and review, we look forward to working with you in the future. Regards Gemma Sibbald - Director ...

“My autistic daughter and her autistic fiancƒÂ© required a property ......”

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Dec 04,2014
Minithumbup
By: 'karen taylor'
Dec 04,2014
0 people found
this helpful
My autistic daughter and her autistic fiancƒÂ© required a property that was quiet and in a good area. When I approached Eden Lettings they went out of their way to make sure their requirements were met. Any problems were dealt with in a very professional ...
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Comment on agent fees
Very good as the property was absolutely immaculate.
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By: Gemma Sibbald
Oct 27, 2015
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Thank you for your comments and review, we aim to please. Regards Gemma Sibbald - Director ...

“I have now used their Tenant finding service on 4 occasions ......”

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Dec 04,2014
Minithumbup
By: 'Trevor Barfoot C.Build E FCABE MCIOB AssocRICS'
Dec 04,2014
0 people found
this helpful
I have now used their Tenant finding service on 4 occasions over the last two year. John and Gemma Sibbald have always been quick and efficient at finding a tenant. They carry out the finacial checks with dilegence so that you can be assured they are ...
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Comment on agent fees
Their charges are competative and all round an excellent service, well worthy of the 5 Star rating that I have given them.
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By: Gemma Sibbald
Oct 27, 2015
View all comments (1)
Thank you for your comments and review, we look forward to working with you in the future. Regards Gemma Sibbald - Director ...

“I have used Eden Lettings over a period of about 5 ......”

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Dec 04,2014
Minithumbup
By: 'Anita Chisholm'
Dec 04,2014
0 people found
this helpful
I have used Eden Lettings over a period of about 5 years for tenant-find-only and inventory services. They have not put a foot wrong. They are consistently professional and happy to give general advice at all times (which, as a landlord with a small portfolio of ...
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Comment on agent fees
Good value
Was this helpful? Yes
By: Gemma Sibbald
Oct 27, 2015
View all comments (1)
Thank you for your comments and review, we always take feedback seriously and act on it to improve our business and the client experience therefore we now have a lettings Administrator. Therefore being available on the phone when you need us. Kind regards Gemma Sibbald - Director ...

“This is the second time we have used Eden Lettings ......”

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Jun 08,2014
Minithumbup
By: 'Sophie Adey'
Jun 08,2014
0 people found
this helpful
This is the second time we have used Eden Lettings to find a tenant for our flat, an excellent service that I can highly recommend. You will certainly not regret using this fantastic service from Gemma and John!...
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By: Gemma Sibbald
Oct 27, 2015
View all comments (1)
Thank you for your comments and review, we look forward to working with you in the future. Regards Gemma Sibbald - Director ...

“I have used Eden Lettings for some time, following a ......”

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Feb 21,2014
Minithumbup
By: 'Mick Larkin'
Feb 21,2014
0 people found
this helpful
I have used Eden Lettings for some time, following a recommendation from South Devon Landlords Association, as I live some distance away. I would highly recommend them for their professional and efficient manner....
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By: Gemma Sibbald
Oct 27, 2015
View all comments (1)
Thank you for your comments and review. Regards Gemma Sibbald - Director ...

“We have used Eden Lettings for several of our properties ......”

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Jan 13,2014
Minithumbup
By: 'Janet'
Jan 13,2014
0 people found
this helpful
We have used Eden Lettings for several of our properties and they have never let us down in any aspect of their practice. Both Gemma and John are highly professional and there are many good reasons for using them. Very fast response time to enquiries, ...
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Was this helpful? Yes
By: Gemma
Oct 27, 2015
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Thank you for your comments and review, we continue to work to help our landlords in the best possible way. Proud that we are an honest, reliable, exceptional LETTING & MANAGEMENT agency. Best regards Gemma Sibbald - Director ...

“Fantastic service throughout the moving process , very friendly and always ......”

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Nov 27,2013
Minithumbup
By: 'Kurt and Holly'
Nov 27,2013
0 people found
this helpful
Fantastic service throughout the moving process , very friendly and always kept us in the loop and left no feeling of concern or uncertainty .Everything was done for us and very reasonable fees too. 100% recommended by me and my partner....
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By: Gemma Sibbald
Oct 27, 2015
View all comments (1)
Thank you for your comments and review, we look forward to working with you in the future. Regards Gemma Sibbald - Director ...

“I have been very impressed with all aspects of the ......”

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Nov 19,2013
Minithumbup
By: 'Jane'
Nov 19,2013
0 people found
this helpful
I have been very impressed with all aspects of the service that I received from Eden Lettings. I found Gemma gave me much helpful advice about all sorts of aspects of the process of letting out my property. She behaved at all times with impeccable ...
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Was this helpful? Yes
By: Gemma Sibbald
Oct 27, 2015
View all comments (1)
Thank you for your comments and review. Regards Gemma Sibbald - Director ...

“I use Eden lettings because they are efficient and reasonably ......”

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Nov 15,2013
Minithumbup
By: 'G. Atkins'
Nov 15,2013
0 people found
this helpful
I use Eden lettings because they are efficient and reasonably priced. They seem to be able to get good tenants quickly, and reference them properly. If they are not sure about a prospective tenant, they seem happy to discuss it with me. They do an ...
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By: Gemma Sibbald
Oct 27, 2015
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Thank you for your comments and review, its much appreciated. Regards Gemma Sibbald - Director ...

Landlord Fees

https://www.eden-lettings.co.uk/services

Tenant Fees

Tenancy information: As well as paying the rent, you may also be required to make the following permitted payments. Holding Deposit: 1 weeks rent. Deposit: 5 weeks rent. During the tenancy (payable to the Agent or Landlord). Payment of up to £50.00 inc VAT if you want to change the tenancy agreement. Payment of interest for the late payment of rent at a rate of 3% above Bank of England Base Rate. Payment of reasonably incurred costs for the loss of keys/security devices. Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy.
With some properties we may ask for additional rent to have Pets: For example. To have a pet at the property an additional £5 -50pcm rent applies.
Last updated at 09/06/2020, 10:14 AM by Eden Lettings Team
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact the office for details.
Last updated at 10:34 AM 10/06/2020 by Gemma Sibbald

Awards won by Eden Lettings & Property Management

Individual Branch Awards

Paignton, TQ3


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