The worst letting agency in birmingham. Rude staff, landlords that let themselves in at any time of day. No repairs get done within a week of reporting them. And you will never see your deposit again.... read full review
They provide a wonderful service and they are so helpful. As people they were easy going and helped me and my friends find a place which was close to the uni campus. From all the organistions that we looked at easy lettings just helped more than any other. They provided us with what was suitable for us and they helped us work out what was beneficial for us in the long run. I would recommend easy lettings as they are just easy going and are willing to help you and want whats best for the customer... read full review
Poor customer service and communication. Poor maintenance. Poor rent system, especially if you go via their direct devit system. Beware. Probably only useful if you're desperate. You get what you pay for couldn't be any truer.... read full review
Great service, they were so down to earth and put us at ease.
They didnt mind keeping their office open half and hour after closing while we were still looking around houses. The staff were really friendly and helped us look until we were really happy with the house we chose. As first year students we were very intimidated but they went through everything at our pace...nooooo loop holes. ! defiantly recommend! :)... read full review
Please do not bother with this agency. The staff (three girls) is very unfriendly and quite arrogant. It seems as they have been forced to do this job. They dont appear willing to help you find a house or anything.... read full review
wow, where to begin...
me and my friends are first years and currently in uni halls...which cost A LOT!
we found some great properties listed with easy lettings and viewed some on Friday... think we fell in love! the house we picked is amazing!!!!!!!!!!!!!!!!!!!!
the process was so easy, we had been to a few other agents... (direct housing) and had seen property after property after property...and not one was what we asked for or told them we were looking for.
Easy Lettings showed... read full review
Awful customer service - unfriendly staff, less than half of the problems with the house that we raised were actually dealt with, and those that were eventually dealt with were done after weeks of phone calls and emails. Some of these issues were quite serious e.g. our fire alarm never worked, and we mentioned this several times and nothing was ever done.
Poor housing quality - house was generally very poor, and was falling to pieces by the end of our tenancy, and they claimed it was us who c... read full review
What agent could do to change your mind?
Significantly improve customer service and quality of housing.
Comment on agent fees
Fees were high for the area, but this was understandable as the location was idea (very close to university) and the house included 8 bedrooms. However the quality of the interior was very poor - things broke without even being touched, and bathrooms and the kitchen was filthy beyond the point of being cleanable.
I requested that my property was advertised on Easy Lettings website. I specifically requested that the photos I had sent to them were used to accompany the advert as the photos were new. I received an email from Aysha at Easy Lettings to say that my advert was to be advertised that afternoon. I check for my advert two days later ans was appauled to see that my property has no photos on the advert.
I rang up and requested that the photos I had sent recently were used to accompany the adv... read full review