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From our brand new offices in the heart of Newcastle, and from our well-established Jesmond estate agents in the exclusive suburb just north of the city centre, we provide the people of the North East Read full description...From our brand new offices in the heart of Newcastle, and from our well-established Jesmond estate agents in the exclusive suburb just north of the city centre, we provide the people of the North East with a premium quality lettings and property sales. From impartial mortgage advice and legal expertise to buy to let properties, student accommodation and investment opportunities, Easiliving provides you with a complete, top-to-toe letting and selling service.
Mar 20,2015
Minithumbup
By:
Mar 20,2015
Featured Review
0 people found
this helpful
I have used Easivling as managing agents and tenant finders since 2006. During that period of 9 years I have only had 5 months of void periods which over 9 years equates to a huge success as far as I am concerned. The types of tenancies that Easiliving have secured have varied from professional to student tenants. I have been guided by Easilivings' management and interiors team in updating the style of the property from time to time but I can say that their focus is always on a pragmatic sty...
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Comment on agent fees
commensurate with local market but knowledge, service and ability to go extra mile all reasons to recommend. A good outfit full of class.
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By: Nadia
Mar 31, 2015
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Hi AJW Thank you so much for your review on All Agents. We are so pleased that you are happy with the service we are providing and that we have successfully managed and let your property for such a long time. We also really appreciate the time you have taken to provide this feedback and we look forward to working with you in the future! Kind regards Nadia....
Apr 01,2015
Minithumbup
By:
Apr 01,2015
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Easilving are a superb Estate & Letting Agents with a professional and friendly approach. They have been looking after my properties in Newcastle City Centre for many years and I could not be happier with the service. They make being a landlord easy and completely stress free. Easilving handle the advertising of the property, sourcing desirable tenants, rent negotiations, deposits, standing orders, guarantors, Short Hold Tenancy Agreements and everything in-between. The management of t...
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Comment on agent fees
The fees were very competitive and I am completely satisfied with the services provided for the amount charged.
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By: Nadia
Apr 02, 2015
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Hi Ben Thank you so much for the taking the time to write this review. We really appreciate your feedback and we are delighted that you are so pleased with the service we have given you. It has been a pleasure working with you and letting your properties and we are pleased to have found you some more great tenants for September!! Kind regards Nadia....
Feb 17,2015
Minithumbup
By:
Feb 17,2015
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I used this estate agent to sell my jesmond flat in 2014. The photos were beautiful and I received an offer close to the asking price on the flat within 2 weeks of it going on the market! I found all the staff helpful and supportive during a very stressful time and would definitely recommend them and use them again. Excellent service!...
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Comment on agent fees
Competitive fees
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Oct 17,2016
Minithumbdown
By:
Oct 17,2016
1 people found
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Having experienced a variety of different lettings agents throughout my time as a student in Newcastle, I have never come across agents who are less professional, more rude and more smug than those working at Easiliving. We dealt mainly with two agents who are not listed on this website, When we were initially shown around the property we were treated with condescension throughout as Jessica eye rolled through answers to questions like, do the windows open, do the external lights work etc, as if...
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Comment on agent fees
About average for Newcastle student lettings, reasonable
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Last updated at 10:57 AM 21/04/2015 by allAgents

Complaints Procedure

Easiliving Complaints Procedure



If you have a problem relating to Easiliving, please discuss this with one of our branch staff. Our aim is to deal with your problem sympathetically, fairly and quickly.



If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will; of course, depend on the nature of the complaint.



If resolution is not possible on the day, a letter/email of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.



You may also be asked for additional information if this is required to assist resolving the matter. A formal written outcome of this investigation will be sent to you within 15 working days.



In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Easiliving will have given you its final response by letter. This will be accompanied by The Property Ombudsman Consumer Guide.



If you are still not satisfied with the steps taken by Easiliving you can write to:



The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX (Telephone: (01722) 333306 or e-mail:admin@tpo.co.uk).



The Property Ombudsman will consider your complaint, taking in to account any points made by you and Easiliving. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of settlement or answer.



The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you Easiliving If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.



The Ombudsman will send his decision to you and Easiliving. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish take legal action, you can do so. Your legal rights will not have been affected by the Ombudsman's decision.

Last updated at 10:57 AM 21/04/2015 by allAgents

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City Centre Newcastle
4a Leazes Park Road, Newcastle upon Tyne NE1 4PF
(0)
Jesmond
257 Jesmond Road, Newcastle upon Tyne NE2 1LB
(4)

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