Dwell Leeds
4.7/5, 127 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction



Property Features

Dwell are a multi-award winning Estate & Letting Agent in Leeds who make moving simple by providing the highest levels of customer care in our industry. Combining the latest and best in modern marketing technology with traditional values, we are able to deliver a best-in-class service to our community.Professionalism and ... show more Dwell are a multi-award winning Estate & Letting Agent in Leeds who make moving simple by providing the highest levels of customer care in our industry. Combining the latest and best in modern marketing technology with traditional values, we are able to deliver a best-in-class service to our community.

Professionalism and integrity without any nonsense.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £58,000 £2,580,000
Lettings 100% 93% £300 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 2 83 11 9 0 3 0 4 0
Areas covered
  • LS16
  • Far Headingley
  • LS6
  • Headingley
  • LS18
  • Horsforth
  • LS17
  • Moortown
  • LS8
  • Roundhay
  • LS5
  • Kirkstall
  • LS4
  • Burley
  • LS1
  • City Centre
  • LS7
  • Chapel Allerton
  • LS11
  • Beeston
Address

5\/6 St Chads Parade
Headingley,Leeds
West Yorkshire
LS16 5JH
01132464860

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Sales TPOS Lettings DPS SAGEagent
Images & Videos

“Excellent agent...”

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May 24,2022
Minithumbup
Melissa
By: 'Robert'
May 24,2022
0 people found
this helpful
Melissa has been excellent to work with. She has consistently kept me updated and responded to my queries with good advice and information without being either overbearing and stressful, or rude/dismissive. Compared to other agents I've been in discussions with about properties, I felt ...
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“Melissa Carmichael greeted me with a lovely w......”

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May 19,2022
Minithumbdown
Melissa
By: 'James Firth'
May 19,2022
0 people found
this helpful
Melissa Carmichael greeted me with a lovely warm smile and was very polite and easy to talk to, we viewed two properties, the first was not for me and she understood straight away and we moved on to the next property that suited me way ...
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“Excellent...”

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May 16,2022
Minithumbup
Melissa
By: 'Patrick'
May 16,2022
0 people found
this helpful
The letting agent was punctual for the viewing and she was polite and very helpful throughout the viewing. She took her time to show me around the property and was not hasty. I was happy with the property and I filled out the application form ...
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“Brilliant experience with Dwell...”

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May 09,2022
Minithumbdown
Alicia
Melissa
By: 'Rebecca'
May 09,2022
0 people found
this helpful
Had a brilliant experience with Dwell from start to finish. I can't thank Alicia and Melissa enough for their professionalism and help throughout the rental process....especially Alicia. Both Alicia and Melissa were friendly, helpful and I will definitely be using Dwell Estate agents again ...
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“Relax and professional experience...”

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May 05,2022
Minithumbup
Melissa
By: 'Laura'
May 05,2022
0 people found
this helpful
I had a really great property viewing experience from Melissa Carmichael. She went out her way to help me view a flat in Headingley and then go straight onto communicating with the landlord for the property I ended up choosing. She also understood where I ...
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“Alicia was very straightforward and helpful w......”

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May 03,2022
Minithumbup
Alicia
By: 'Muhammed'
May 03,2022
0 people found
this helpful
Alicia was very straightforward and helpful with anything I requested and also helpful when I need her help, she was also professional...
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“Great service and the team were friendly and ......”

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Apr 29,2022
Minithumbup
Alicia
Melissa
By: 'Madiha'
Apr 29,2022
0 people found
this helpful
Great service and the team were friendly and efficient. Staff dealt with requests and questions promptly and with good knowledge of the property...
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“Great help from both Melissa and Alicia, all ......”

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Apr 29,2022
Minithumbup
Melissa
Alicia
By: 'Tommy'
Apr 29,2022
0 people found
this helpful
Great help from both Melissa and Alicia, all done while virtual cycling to Ukraine. We had a few later worries but all was sorted out promptly....
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“Excellent team and service! Always hands on, ......”

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Apr 28,2022
Minithumbup
Ross
By: 'Anika'
Apr 28,2022
0 people found
this helpful
Excellent team and service! Always hands on, reliable and happy to help. They know the market inside out and guide prospective clients in order to get the best rent....
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“Great team of professional Agents. Brilliant ......”

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Apr 27,2022
Minithumbup
David
By: 'TD Homes'
Apr 27,2022
0 people found
this helpful
Great team of professional Agents. Brilliant with tenancy management and sales too. Sold property via Auction and got great deal....
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“Efficient and knowledgeable. Having dwell man......”

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Apr 26,2022
Minithumbup
Ross
By: 'Alice'
Apr 26,2022
0 people found
this helpful
Efficient and knowledgeable. Having dwell manage my properties has taken a huge weight off my shoulders! Nothing is too much trouble and Ross has been amazing helping through some very tricky times! Thank you....
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“the viewing was smooth, the agent was punctua......”

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Apr 26,2022
Minithumbup
Melissa
By: 'Komolafe'
Apr 26,2022
0 people found
this helpful
the viewing was smooth, the agent was punctual, knowledgeable about the property and friendly. She was on hand to assist me with the direction to the property as well....
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“Highly Recommend...”

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Apr 25,2022
Minithumbup
Ross
Jon
By: 'Jayne'
Apr 25,2022
0 people found
this helpful
I am an investor and have both bought and let numerous properties with Dwell. Great service, very processional and I would recommend without a seconds thought....
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“Excellent Customer Service & Experience...”

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Apr 21,2022
Minithumbup
Ross
By: 'Alpesh'
Apr 21,2022
0 people found
this helpful
Excellent customer experience with Dwell. They manage 3 properties for me, one of them with a tenant issue, and Dwell, in particular Ross, have been amazing. Kept me well informed throughout the process and always available to chat on the phone and return emails. Great experience, ...
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“Everyone at Dwell work really hard...”

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Apr 14,2022
Minithumbup
Melissa
By: 'Elizabeth Lanfear'
Apr 14,2022
0 people found
this helpful
Everyone at Dwell work really hard. They always go the extra mile and are a pleasure to deal with. I really recommend them....
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“Thank you for your service you were very help......”

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Apr 06,2022
Minithumbup
Melissa
By: 'Odair'
Apr 06,2022
0 people found
this helpful
Thank you for your service you were very helpful to me and I had a good customer service from you you showed the property with very good property...
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“I really liked Melissa showing the house! She......”

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Apr 03,2022
Minithumbup
Melissa
By: 'Tatiana'
Apr 03,2022
0 people found
this helpful
I really liked Melissa showing the house! She was very polite and kind. I came in, was in the middle of an meeting and she was kind enough to show me around and wait while I was finishing the meet. Really appreciate. Thank you Melissa....
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“Reliable and Efficient...”

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Mar 30,2022
Minithumbup
Melissa
By: 'Kate'
Mar 30,2022
0 people found
this helpful
I will definitely recommend dwell property Agency if you are looking for a nice and clean house,They are reliable,efficient and professional....
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“It was a nice meeting with nice person!Every......”

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Mar 30,2022
Minithumbup
Melissa
Jon
By: 'Melissa Carmichael'
Mar 30,2022
0 people found
this helpful
It was a nice meeting with nice person! Everything was perfect. No room for complains. The house/room you proposed me it's that what I need ! Just a excellent job !...
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“Mellisa was very friendly and helping when sh......”

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Mar 29,2022
Minithumbup
Melissa
By: 'Patrick Tulley'
Mar 29,2022
0 people found
this helpful
Mellisa was very friendly and helping when showing me round the property! We had a good laugh and she answered all my questions to help me know I was getting the right property....
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“Mellisa was super friendly and helpful and wa......”

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Mar 29,2022
Minithumbup
Melissa
By: 'muhammad malik'
Mar 29,2022
0 people found
this helpful
Mellisa was super friendly and helpful and was direct and fast with the viewing without wasting time, which I appreciate...
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“Melissa was very polite, professional and inf......”

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Mar 29,2022
Minithumbup
Melissa
By: 'Mr William worlock'
Mar 29,2022
0 people found
this helpful
Melissa was very polite, professional and informative. We couldn't have asked for a better service or experience and will 100% recommend Dwell to family and friends....
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“Very helpful and warm agent who was really he......”

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Mar 25,2022
Minithumbup
Melissa
By: 'Tomiwa Olamakinde'
Mar 25,2022
0 people found
this helpful
Very helpful and warm agent who was really helpful with the questions I had and also had a good understanding of the property....
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“Melissa at Dwell Leeds has been incredibly he......”

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Mar 08,2022
Minithumbup
Melissa
By: 'Theresa'
Mar 08,2022
0 people found
this helpful
Melissa at Dwell Leeds has been incredibly helpful with our search for a suitable rental property for my partner, myself and our little dog and we're happy to be moving into a lovely house in Horsforth very soon....
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“Melissa has been so responsive and sorted out......”

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Mar 07,2022
Minithumbup
Melissa
By: 'Emma Robinson'
Mar 07,2022
0 people found
this helpful
Melissa has been so responsive and sorted out my application super quickly. She was able to give me all the information I needed regarding the property and is very approachable....
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“Excellent experience!...”

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Mar 02,2022
Minithumbup
Melissa
By: 'Samir'
Mar 02,2022
0 people found
this helpful
Excellent experience! Staff members very helpful and and informative throughout the experience of buying our new home. I’m very happy with the service that has been provided, Melissa has been great help....
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“Melissa & Lucy were very helpful & keen to go......”

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Feb 26,2022
Minithumbup
Melissa
By: 'Kevin'
Feb 26,2022
0 people found
this helpful
Melissa & Lucy were very helpful & keen to go beyond expectations, to ensure communication between the landlord & my new tenancy agreement was changed over from my old tenancy agreement in a very quick & efficient manner....
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“Impressed...”

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Feb 23,2022
Minithumbup
Melissa
By: 'Sarah'
Feb 23,2022
0 people found
this helpful
Our experience with Dwell so far has been great. We received a call quickly after requesting a viewing and Melissa has been particularly accommodating to our questions and even an additional view at short notice to allow us to make a final decision. We've also ...
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“The viewing was lovely, we were met on time w......”

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Feb 15,2022
Minithumbup
Melissa
By: 'Lydia'
Feb 15,2022
0 people found
this helpful
The viewing was lovely, we were met on time with a warm welcome. The property itself was in great condition and the application process super easy. Melissa was amazing and made us feel at ease and answered any questions we had. Her communication since has ...
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“Melissa showed us around the house and was ex......”

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Feb 15,2022
Minithumbup
Melissa
By: 'Katie'
Feb 15,2022
0 people found
this helpful
Melissa showed us around the house and was extremely helpful with all questions and very friendl. Made me feel at ease and there was no awkwardness and professional at all times. Lucy handled the transaction following and again was helpful and friendly and the whole ...
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Staff picture Melissa
(37)
Staff picture Prudence
Staff picture Jon
(20)
Staff picture Ross
Staff picture David
(6)
Staff picture Alicia
Staff picture Simon
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

How do I report a complaint?

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email. We will aim to resolve any issues immediately, however if this is not possible then your concerns will be escalated to a manager who will investigate the matter.

We can be contacted at the following:

5-6 St Chads Parade

Leeds

LS16 5JH

What happens next?

When we receive your complaint, we will:

Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.

Collate as much information as possible and liaise with the various departments involved to establish all the facts.

Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.

All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

Independent Redress Scheme

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you.

Your concerns will be acknowledged within three working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform you of your right to appeal to a third party.

If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme:

The Property Redress Scheme

Premiere House, 1st Floor

Elstree Way

Borehamwood

WD6 1JH

www.theprs.couk

[email protected]

We are members of ARLA Propertymark

If you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymark website to download a complaint form. Propertymark investigate complaints against their members where there is evidence an agent has breached their Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.

01926 496 791

[email protected]

www.propertymark.co.uk/complaints

If you have a complaint relating to insurance, these will be dealt with separately to ensure we are complying with regulation rules. Any insurance-related matters will be acknowledged within five working days and issues can be reported by phone, in writing by post, by email, or you can pop into your local branch and talk to one of advisors.

Please allow up to eight weeks for us to issue a final response, however we will aim to get back to you much sooner than this. If we are unable to respond fully within four weeks of receiving your complaint, we will update you on our reasons for this.

Following our final response, if you are unhappy with the outcome, you can refer the matter to the Financial Ombudsman Service:

Financial Ombudsman Service Exchange

Tower Harbour Exchange Square

London

E14 9SR

08000 234 567

[email protected]

www.financial ombudsman.org.uk

Please note: if you are looking to refer a complaint to the Financial Ombudsman Service, you will need to have followed our complaints procedure first, and then passed the matter to the Ombudsman within six months of receiving our final response.
Last updated at 1:48 PM 19/01/2022 by

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Leeds, LS16


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