Welcome to Duval Morgan Lettings, Management and Relocation based in Lincoln, Lincolnshire. Whether you are a Tenant looking to rent a property, a Landlord seeking a professional Lincoln and Lincolnshire letting agent or a company looking to relocate staff, then we are here to help.

We appreciate finding a new home to rent or finding the right tenant for your rental property can be a challenging time.

We have over 30 years of experience in property letting and management, specialising in Linco
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Duval Morgan

No.1 Greetwell Road
01522 534016

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Properties for Sale
Properties to Rent

Areas covered
  • LN1
  • LN2
  • DN21
  • LN11
  • LN3
  • LN4
  • LN6


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Agent Fees

Fees apply
Once you have viewed the property, you are happy it suits your needs and wish to proceed with the Tenancy; you will be required to complete an application form for referencing purposes. We can help you complete this form
if you require.
• Please Note – In certain circumstances a Guarantor may be required. We will advise you if this is applicable.
• Please Note – Should the application be unsuccessful, no Refund of Application Fees will apply. Application fees
are only refundable if the Landlord withdraws the property.
• Please Note – properties are taken as seen. If you require anything in addition, your request must be put in
writing to Duval Morgan Lettings. You will receive a written reply to your request as quickly as possible. If you do
not receive a reply before you move in, you accept that your request may be declined and no liability will be
accepted by Duval Morgan Lettings for requests which are denied by the Landlord.

The following Fees may apply:
• Single Applicant £210
• Couple £285
• Guarantor £60
• Company Application £300
• Deposit will be in excess of one month’s rent – you will be advised of this amount on a property by property
• Renewal or an agreement to extend a Tenancy Agreement for a further fixed term will incur an administration
charge of £115. Where a Tenancy automatically reverts to a Statutory Periodic Tenancy (spt), no charge will be payable.
• Should for any reason you decide to withdraw your application, any refund will be based on the current status of the application.
• Check-out fee at end of Tenancy £120

Deposits and Application Fees may be paid by Bankers Draft, Cash or Cheque, Rent to be paid by bac’s / Standing Order. All monies must be cleared funds on the day your tenancy agreement commences.
Last updated at 2:00 PM 15/09/2015 by Lindsay McCready

Complaints Procedure

Here at Duval Morgan we strive to provide the very highest level of service, however, if you wish to raise any issues or concerns with us regarding any aspect of our service then we aim to resolve these as quickly as possible and
our procedure is set out below:
1. If you have a problem relating to Duval Morgan Ltd, please discuss this with one of our branch staff. Our aim is
to deal with your problem sympathetically, fairly and quickly.
2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to Mr. Lindsay McCready who will try to resolve the matter on the day you raise your complaint, although whether this is possible will
depend on the nature of the complaint.
3. If the response by Mr. McCready does not resolve the matter to your satisfaction please write to Mr. McCready. Your letter should state why you are still dissatisfied and what further action you wish Duval Morgan Ltd to take to
fully resolve your complaint. A letter of acknowledgement will be sent to you within 3 working days. It will also:
• Set out our understanding of your complaint, and
• State when we will be able to reply in greater detail
You may also be asked for additional information if this is required to assist in resolving the matter. A formal
written outcome of the investigation will be sent to you within 15 working days.
4. In all but exceptional cases, by the end of five weeks following receipt of your complaint, Duval Morgan Ltd will
have given you its final response in writing. This will be accompanied by The Property Ombudsman Consumer
Guide. Duval Morgan Ltd is a member of The Property Ombudsman (TPOS) and details of how to contact them
are contained in the guide or you may find these at www.tpos.co.uk or from The Property Ombudsman, Milford
House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone 01722 333306 or e-mail admin@tpos.co.uk).
5. The Property Ombudsman will consider your complaint, taking in to account any points made by you and Duval Morgan Ltd. The Property Ombudsman may, however, refuse to investigate a complaint where your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you
referred your complaint to The Property Ombudsman more than six months after you received the Member
Agency’s final offer of settlement or answer. It is also important to note The Property Ombudsman Service will not consider your complaint until our internal complaints procedure is exhausted.
6. The Property Ombudsman’s Office may try to settle the dispute by agreement between you and Duval Morgan
Ltd. If this is unsuccessful, The Property Ombudsman will consider all the relevant factors and make a decision
according to what he believes to be fair in all the circumstances.
7. The Property Ombudsman will send his decision to you and Duval Morgan Ltd. You can accept or reject his
decision. If you reject the Property Ombudsman's decision, it will lapse and you are free to do as you
wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by The Property
Ombudsman's decision.
Last updated at 2:00 PM 15/09/2015 by Lindsay McCready

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