Dutch & Dutch Estate Agents

4.30/5 rating 37 reviews
  • 85% valuation accuracy
  • 86% recommend
  • 92% fee satisfaction
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    David Matthews
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    David Mathews
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    Tony Matthews
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    ZACH FOREST
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    Mina Thompson
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    Lois Fort
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    Nic Shaer
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    simon taylor
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    Ben LONDON
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    Adam Sieff
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    Tony Lam
The company you use to buy or sell a property must be one you can trust and with our experience and knowledge we are able to offer you this.

174 West End Lane
West Hampstead,London
Greater London
NW6 1SW
020 7794 0075

 
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Dec 08,2016
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David Matthews
By: 'Pino'
Dec 08,2016
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Dutch and Dutch became my new landlords about a year ago. In that time they did a complete refurb of my flat, and were very helpful in helping me to move to a temporary accommodation nearby, and settling back when works were completed. David is very professional, friendly, and thorough, as are the rest of his team....
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Jan 08,2016
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Lois Fort
By: 'Mark W'
Jan 08,2016
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I was in touch with a number of agents as a prospective buyer and Dutch and Dutch were a cut above the rest from the outset. They are the 'thinking man's agent' in terms of their professionalism and pragmatic approach to what can be a very stressful undertaking. Lois Fort handled my purchase and she is diligent, trustworthy and clearly dedicated to getting the job done well. From the initial viewing, all the way to completion, she was proactively managing the process, making it as close to...
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Nov 01,2015
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David Matthews
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Lois Fort
By: 'B & S Cook'
Nov 01,2015
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David and Lois were helpful, responsive and professional in all our dealings with them. The transaction was fairly complicated on both sides but both agents were patient and quick to adapt as maters arose. We wouldn't hesitate to recommend Lois and David....
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Jun 23,2015
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Lois Fort
By: 'Lucy'
Jun 23,2015
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We are very happy with the service provided by Dutch and Dutch. They gave suggested a sale price that was higher than we had thought, but it proved to be accurate as we sold our property for a sum that we were very happy with. Their service was attentive, informed and reassuring during the usual ups and downs of the sale and exchange process and they stayed in touch with regular updates. We have now completed our sale, are weeks away from exchange, and I would happily recommend Dutch and Dutch....
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Happy to pay the fees, the agents worked hard for their money and their fees are completive for this part of London.
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May 14,2015
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Tony Lam
By: 'NG'
May 14,2015
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Having lived in my rented property for coming up to five years, I've found Dutch & Dutch to be overall an excellent agency to deal with. Initial concerns upon move in over window fixtures were noted and replaced within the first two weeks. Most requests have been dealt with extremely quickly, efficiently and most importantly - fairly. where requests have not been possible mostly they have been reasonable. The team in my early years of the tenancy were good, but the recent staff I have been...
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Feb 06,2015
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By: 'Mr C.A'
Feb 06,2015
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Used Dutch & Dutch to rent my flat, they were professional and efficient. From my initial enquiry to finding a suitable tenant took just over a week and they achieved the rent I was looking for. I would not hesitate to recommend them....
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Feb 05,2015
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By: 'Deborah Whitaker'
Feb 05,2015
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Simon Taylor was honest in his dealings with us, and wise in his strategy for selling the property. Communication was very prompt and the trust we put in him to do his best for us was well rewarded. I would thoroughly recommend this company and would use them again without hesitation....
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Comment on agent fees
Fees as agreed, no grumbles there.
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Feb 02,2015
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By: 'David'
Feb 02,2015
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Simon was referred to me as an agent that stood out. He sold one of my friends apartments, got a good result and proved that he was highly capable once again by selling my apartment. Not only was his level of service exemplary but so was his style of communication, consultative approach and market knowledge. I spoke to a number of agents prior to deciding who would market my home and am very pleased I picked Simon. Would recommend him highly....
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Jan 30,2015
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simon taylor
By: 'Joshua Fineman'
Jan 30,2015
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We certainly had a bit of an unusual apartment to sell and it's fair to say, it would only appeal to a niche audience. However, unlike other agents, Lois and Simon understood from the get go who our purchaser needed to be. In fact, the vast majority of people who were shown through the door were genuinely potential buyers, as opposed to "time wasters". As with every sale, there were certainly issues along the way, but I must admit they were all dealt with incredibly professionall...
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Jan 30,2015
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By: 'Joel C'
Jan 30,2015
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Dutch and Dutch were extremely proactive and helpful as an agent. I would not hesitate to buy or sell through them again....
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Resonable
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Jan 29,2015
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By: 'Leslie Sieff'
Jan 29,2015
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The agent marketed the property discreetly. He was extremely capable and worked hard to achieve the best price for the sale....
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Dec 04,2014
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simon taylor
By: 'Very Unsatisfied'
Dec 04,2014
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I would not recommend this agency at all. I was abroad, and expected them to let and manage my flat, and look after my interests. Lois Fort was involved in the first letting, and knew that I would not accept a break clause in the lease. The second time it was let (after a year), Simon took over. Unbeknownst to me, he inserted a break clause, without consulting or informing me. This emerged when the tenants gave notice after 6 months. Sadly, the agency initially seemed to accept Simon...
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What agent could do to change your mind?
They could be honest! They could take care of the landlord\'s property.
Attached Files
Comment on agent fees
Despite NOT looking after my property, they kept taking their fees.
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By: Lois Fort
Jan 29, 2015
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We were so upset to hear how disappointed you feel with the letting arranged by us. We have reviewed the situation in great detail and are comfortable with the professional way in which the team at Dutch & Dutch handled all of the complicated scenarios to which you refer and don't believe that your review is reflective of the service offered by us. Clearly we are always looking to improve the way we do things and have taken some valuable lessons from the unusual circumstances surroun ...
Aug 19,2014
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Ben LONDON
By: 'Niamh+Stephen'
Aug 19,2014
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We got in touch with Dutch and Dutch after seeing one of their listings on Zoopla's featured listings. After dealing with agents who had grim listings and who were disingenuous (at best) during viewings, it was an absolute pleasure to deal with Lois at our viewings. The first of these was scheduled on very short notice by Lois for my husband who works near to the property and the follow up viewing for me one hour later. The property was head and shoulders above others that we had been seeing in...
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Apr 13,2014
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By: 'George'
Apr 13,2014
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I am utterly disappointed in my dealings with Dutch and Dutch. Things were OK when they found the flat, but at the end of the tenancy they kept giving both me and the landlady incorrect advice without even reading the terms of the tenancy agreement that they had drafted themselves! Firstly, they advised the landlady that I could not move out for a good few weeks later than the end of the tenancy (incorrect), resulting in her taking some time to advertise the property. Then they wanted ...
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Feb 27,2014
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By: 'Peter W'
Feb 27,2014
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Dutch & Dutch have just completed "the triple" they: 1) Sold my flat for £20k more than they promised and £120k more than some other estate agents thought they could get, 2) Sold me a house (for a full but fair price) and being very understanding, patient and honourable throughout the process and 3) Rented me a flat to live in while some works on the new house are done. I dealt mainly with Head of Sales, Simon Taylor, and while expected not to see much of him ...
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Dec 05,2013
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Lois Fort
By: 'Peter Stevenson'
Dec 05,2013
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This was a difficult transaction which nearly went wrong on several occasions. Simon made two vital interventions without which we would not now have the property. At very short notice he found an architect to go to the property at no cost to us, and consequently persuade us that a Dormer window could be put in - without that advice we would not have proceeded. Secondly, after we had walked away on a later occasion, Simon wrote quite a bold and detailed email arguing that we were wrong to walk a...
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Oct 21,2013
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By: 'Jane Lucken'
Oct 21,2013
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In selecting an agent I was looking for the three requirements listed below and Dutch & Dutch were excellent in all categories: 1. Get the market price for my flat: D&D advertised the property well on all websites, to their database and in the window of their prime West End Lane office. We priced low to get maximum viewer numbers and the resulting bid process resulted in a price that was 10% above the asking price and 1% above my optimistic price. 2. Keep selling stress to a mini...
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Oct 14,2013
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By: 'Mr I J Rose MRICS'
Oct 14,2013
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I can confirm that Dutch & Dutch were excellent throughout the sale process and offered the highest levels of Service. As a Surveyor my self I can confirm that the service given was at a level that my own clients would have been greatly impressed with. I can\'t recommend them highly enough for their dealing with myself....
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Sep 13,2013
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Lois Fort
By: 'Jinny'
Sep 13,2013
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An excellent experience with D&D. David and Lois were very professional, efficient and worked with us to maximise the value of the property. They were both extremely approachable, trustworthy and gave practical and straight advice. We particularly appreciated that they took the initiative to verify the financial positions of potential buyers and to sift out the merits of each offer before putting forward the offers to us. It was a pleasure to work with them and we would highly recommend them...
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Sep 13,2013
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Lois Fort
By: 'Patricia Smyth'
Sep 13,2013
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A very big thank you for all your hard work throughout the sale process of my mother\'s house. You made the whole experience stress free. And I would certainly recommend you for your excellent serivce....
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Sep 10,2013
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By: 'Patrick'
Sep 10,2013
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Excellent service. I bought through them 5 years ago and after the good experience decided to through them as well. They were very informative and helpful....
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Sep 09,2013
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David Mathews
By: 'lfr'
Sep 09,2013
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a truly professional and honest agent, a pleasure to deal with. kept me informed every step of the process. would use them again...
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Jan 29,2013
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By: 'Martin Motors (Highgate) Ltd'
Jan 29,2013
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I have dealt with the above company for the past 15years and have always found them to very diiigent and helpful in every way \'They have always been available when called and ready to discuss and find solutions to problems.I am happy to say that of all the agents I have used over this period they have been the most successful in obtaining results and completing deals....
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Nov 12,2012
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Lois Fort
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Nic Shaer
By: 'A Tsilogiannis'
Nov 12,2012
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We instructed 4 agents to market our flat for lettings. We were by far mostly impressed with Lois and Nic at Dutch and Dutch with their friendly yet professional manner. Lois called the most out of all the agents to arrange for viewings and managed to find us a wonderful tenant. Being in the industry myself i understand how crucial customer service is and Dutch and Dutch certainly provided this. We were so impressed with Lois and Nic that we have instructed them once again on another property....
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Oct 19,2012
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Tony Matthews
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David Matthews
By: 'Michael Lewis - London Diocesan Fund'
Oct 19,2012
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Tony & David were both immensely helpful if resolving a complex housing replacement - in the sale of one larger house and sourcing a suitable alternative; both transactions proceeded smoothly and they were very understanding of our specific requirements, processes & procedures. I would certainly use them again...
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Oct 08,2012
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ZACH FOREST
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David Mathews
By: 'Glenn Hyams'
Oct 08,2012
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The letting of this property was a long drawn out affair, but I must say Dutch & Dutch were very patient and accommodating and offered excellent advise during the negotiations....
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Oct 04,2012
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By: 'Philip Rose'
Oct 04,2012
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My experience of working with Dutch & Dutch has been exceptional. I first engaged them to search for various commercial properties which they achieved quickly and without fuss. My time was not wasted being taken from unsuitable property to unsuitable property, because the brief that had been discussed was always in their minds when searching for my specific requirement. Thereafter, they were excellent with the sales of two houses in Muswell Hill making sure that every difficult point in ...
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Oct 03,2012
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Mina Thompson
By: 'Julie'
Oct 03,2012
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I received Very Good service from David, Mina and Nick , especially Mina! They are diligent and follow through and keep their word. I will recommend them to anyone needing estate services in West Hampstead. Julie...
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Sep 28,2012
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By: 'simeon anderson'
Sep 28,2012
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excellent service , professional throughout, very knowledgeable, great team, intimate market research available. cant think of anything else to say to warrant a whole 20 words but this should suffice!...
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Sep 28,2012
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David Matthews
By: 'Jason Gerrard'
Sep 28,2012
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I have dealt personally with David for over 10 years and with Dutch & Dutch for 20 years. David is a highly professional individual who has the rare talent of giving you an honest and fair assessment. He is not one for exaggerating the potential and leaving people disappointed! His knowledge of NW London is second to none, and over the years David has provided down to earth advise which has been proven e to be correct time and again. No herniation in recommending David and the Company....
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8 1 3 3 13 0 6 0 2 1
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Agent Fees

1.5%+VAT on a sole agency basis. Our Agency Agreement allows clients to terminate with one weeks-notice at any time. So no 'hand-cuffs'!

Last updated at 2:48 PM 19/09/2013 by David Matthews

Complaints Procedure

No procedure available.

Awards won by Dutch & Dutch Estate Agents

Individual Branch Awards

David Matthews - upload your photo David Matthews
 9 reviews

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David Mathews - upload your photo David Mathews
 3 reviews

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Tony Matthews - upload your photo Tony Matthews
 2 reviews

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ZACH FOREST - upload your photo ZACH FOREST
 1 reviews

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Mina Thompson - upload your photo Mina Thompson
 1 reviews

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Lois Fort - upload your photo Lois Fort
 11 reviews

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Nic Shaer - upload your photo Nic Shaer
 1 reviews

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simon taylor - upload your photo simon taylor
 6 reviews

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Ben LONDON - upload your photo Ben LONDON
 1 reviews

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Adam Sieff - upload your photo Adam Sieff
 0 reviews

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Tony Lam - upload your photo Tony Lam
 1 reviews

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed


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