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    Heather Crabb
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    Grace
We are a student and residential letting agency in Plymouth

44 Drake Circus
Plymouth
Devon
PL4 8AB
01752 225995

 
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Properties for sale
Properties for rent
Nov 25,2016
Minithumbdown
By:
Nov 25,2016
8 people found
this helpful
Drake Homes appears to have ceased trading - and no surprise. Suspicions were raised in September this year when telephone calls and e-mails went unanswered. Enquiries of other agents and Trading Standards revealed that Drake Homes had something of a reputation for misappropriation of deposits and rental payments as well as failing to undertake even simple maintenance tasks. This prompted a visit to the office, where we encountered "Grace", a thoroughly unpleasant woman, and her equall...
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Comment on agent fees
The fee structure can only be described as "interesting" with unadvertised cash payments being demanded from tenants. Not good.
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Nov 24,2016
Minithumbdown
By:
Nov 24,2016
3 people found
this helpful
Shocking agents. We privately rented with these cowboys for nearly 4 years until our landlord changed agents in september. Now it appears the deposit has vanished. So looking like we're out of pocket. In the hands of the police now. Have heard endless stories of others in the same situation. Would love to hear from others!!!...
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Nov 17,2016
Minithumbdown
By:
Nov 17,2016
1 people found
this helpful
Totally useless they lie do not understand the law relating to protecting Tenants Deposits leave alone paying Landlords the rents they have collected. They, especially Grace, can be aggressively abusive and does nothing there after. I understand they are trying to sell their portfolio on....
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Comment on agent fees
Its Service that matters
Was this helpful? Yes
Oct 31,2016
Minithumbdown
By:
Oct 31,2016
1 people found
this helpful
It is a wonder that this 'company' has been functioning for so long. Awful unprofessional attitude while things are going okay, as soon as a problem occurs a seemingly regimented system of lying and denial occurs. False promises and total ignorance of the law. They didnt secure our deposits for the whole of the first year, then it took 4 months of us nagging to secure this year's. They only secured the deposits with the DPS when we went into the office and demanded the IDs - we called the DPS ...
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Comment on agent fees
One assumes that an agentvcharges a feein return for a service, ive been stuck with these circus perfomers for 14 months and im yet to receive my money's worth.
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Oct 26,2016
Minithumbdown
By:
Oct 26,2016
4 people found
this helpful
My son had and friends had student let from this company- AVOID LIKE THE PLAGUE - his room was riddled with black mould which had to be cleaned daily- I purchased the solution and equipment do do this . To add insult to injury after numerous emails and phone calls they took 3 months to issue a return of deposit cheque for£300 which has bounced the office is shut for"refurbishment " and my son and 4 of his friends who lived there have been robbed- we will be taking this company to...
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Oct 19,2016
Minithumbdown
By:
Oct 19,2016
2 people found
this helpful
AVOID Utter cowboys ! All pointing the finger at each other. I moved in to a basment flat with my two children 3 years ago I have had to.fight to have boiler fixed time and time again , they promise ot replace carpets but never do just say We have measurements it will be done I rang everyday for a month and got nowhere.i ripped up the lino due to black mould underneath and they still haven't replaced it its concrete in my bathroom, I can't afford to replace it. So rang the council they inspe...
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Comment on agent fees
Resonable but u pay for the bad service
Was this helpful? Yes
Sep 20,2016
Minithumbdown
By:
Sep 20,2016
2 people found
this helpful
Agents to avoid. Took months to replace a faulty washing machine after being informed several times of it being in an unuseable condition. Turned up for viewings without notice and failed to inform us of cancelled appointmets. Woke up several members of the house who worked night shift, myself included for these viewings. And am still waiting for my full deposit to be paid back to me as they only have one person processing all refunds. Total shambles. Avoid....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 18,2016
Minithumbdown
By:
Apr 18,2016
2 people found
this helpful
After having been given the benefit of the doubt, and before signing the tenancy agreement. Our solicitor suggested additional clauses to clear up the legal ambiguity in the document. these were refused by drake homes, even after being given the opportunity to edit them to reflect the documents intentions. Very suspicious. I now wholly believe the other experiences on this site....
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What agent could do to change your mind?
Fees were reasonable
Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Nov 05,2014
Minithumbdown
By:
Nov 05,2014
5 people found
this helpful
An honest customer review, as most of them are done by Drakes Staff. The worst letting agents I have ever come across. As a student I rented with Drakes for my second year house, not knowing much about them. All I can say is I wish I had known the staff did all their own reviews before hand. They were rude whenever you went into speak to them, and often went out their way NOT to help you. They often told different members of the house completely different things, and only really helped when pare...
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What agent could do to change your mind?
given a flying fig about the tenants and not just want the money
Comment on agent fees
we were paying to live in a house which was inhabitable.
Was this helpful? Yes
Sep 11,2014
Minithumbdown
By:
Sep 11,2014
4 people found
this helpful
Well frankly all I can say is please for your own sake use ANY OTHER COMPANY BUT DRAKES! We moved into a student house that was filthy, invested with bugs and very faulty. Not only are drakes non-responsive and do not come and fix anything (we were told to use a laundrette when we were sold our contracts with a functioning tumble dryer and the shower was leaking all over the lounge and looked dangerously close to falling through) they also are extremely rude once contracts are signed. Becaus...
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Aug 14,2014
Minithumbup
By:
Aug 14,2014
4 people found
this helpful
My experience with drake was a smooth and happy one. We had 24 hours notice when we had staff members entering the property. Maintenance was quick and effective. The only issue we had was with our internet but that was something to do with the supplier but drake were quick to resolve the problem...
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Jul 23,2014
Minithumbdown
By:
Jul 23,2014
5 people found
this helpful
I have lived in Drake's property, and they have proven extremely unreliable on so many accounts. They turn up without any notice, threaten tenants with pictures, and ask for extra payments, when legally proven not required. Utterly disappointing. This is the opinion of not just one tenant, but a couple of houses full of them....
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Heather Crabb - upload your photo Heather Crabb
4 reviews

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Grace  - upload your photo Grace
2 reviews

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