Downer & Co
4.6/5, 146 reviews
92% recommended
100% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
Since 1988 the reputation of Downer & Co has been built on our passion for the business. We are a completely independent, highly regarded and well established firm of Chartered Surveyors and Estate Agents – professionally trained and qualified and only satisfied with the highest levels of advice and conduct.It is important ... show more Since 1988 the reputation of Downer & Co has been built on our passion for the business. We are a completely independent, highly regarded and well established firm of Chartered Surveyors and Estate Agents – professionally trained and qualified and only satisfied with the highest levels of advice and conduct.

It is important to every one of us that we provide an unparalleled level of enthusiastic and professional service and that we continue to offer you objective and realistic advice on every aspect of residential property. At Downer & Co we regard it as a personal challenge to look after your best interests at all times and close communication with our customers is an absolute priority.

We are well aware of the shortcomings associated with our profession, and go out of our way to be helpful. It is with our people, however, that you will see the biggest difference. They are true, thoughtful professionals.

The quality of presentation offered by Downer & Co to all its clients is excellent and proven to be effective. We achieve more viewings and better prices because we make extensive use of all means available to market your property, securing its prominence to potential buyers or tenants.

To arrange an honest and realistic market appraisal of your property, without obligation, or to speak to us about any aspect of property buying, selling, renting, management or investment, please contact us

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 94% £159,950 £790,000
Lettings 100% 89% £750 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 0 9 3 60 2 39 1 5 6
Areas covered
Address

44 Cheap Street
Newbury
Berkshire
RG14 5BX
01635 523777

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS
Latest Properties

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“Brilliant Service....”

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Jun 12,2019
Minithumbup
By: 'Mr J Crittenden'
Jun 12,2019
0 people found
this helpful
I have been renting through Downer and Co for four years now, and have been living in a manger property for the last two years. Needless to say I am very impressed with the service that I have received as a Tennant and every thing ...
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Comment on agent fees
Justifiable. I believe they are now moving away from fees.
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“A Very Satisfied Tenant...”

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May 28,2019
Minithumbup
By: 'Carol'
May 28,2019
0 people found
this helpful
We have been renting a property, managed by Downers, in Newbury for the last 6 years. From the very start we were treated extremely well and with a great deal of respect. Downers were there at the initial viewing to introduce the landlord and answer questions. ...
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Comment on agent fees
Good and Fair
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“Landlord support...”

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May 12,2019
Minithumbup
By: 'landlord'
May 12,2019
0 people found
this helpful
We have been using Downers as our lettings agency for 4 years. They have always been helpful and offer efficient professional advice and support, Catherine Herriott has been especially helpful....
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Comment on agent fees
Fair
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“excellent service...”

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Mar 04,2019
Minithumbup
By: 'Pentland Pl'
Mar 04,2019
0 people found
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An all round excellent experience using Downers to rent out our property in Thatcham,everything went very smoothly for our new tenants,a special mention for Catherine Herriott for her professional approach Many thanks to all the team at Downers...
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Comment on agent fees
ok
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“Over a twenty year span as a landlord, in various ......”

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Jan 04,2018
Minithumbup
By: 'John'
Jan 04,2018
0 people found
this helpful
Over a twenty year span as a landlord, in various locations, I have yet to use an agent better than Downer. I mainly deal with Rosemary, who looks after my tenants particularly well and for which I am sure they are grateful. I know I ...
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Comment on agent fees
Good
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“Fantastic Estate agency: really supportive and willing to work, above ......”

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Nov 22,2017
Minithumbup
By: 'M Irwin'
Nov 22,2017
0 people found
this helpful
Fantastic Estate agency: really supportive and willing to work, above and beyond, for their clients. They were very supportive of our many, many requests to view the property before we purchased it and dealt with the exchange well. Would definitely recommend and would use again....
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Comment on agent fees
Usual fees.
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“Rosemary supported by a great team handled the management of ......”

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Nov 04,2017
Minithumbup
By: 'Dan Beynon'
Nov 04,2017
0 people found
this helpful
Rosemary supported by a great team handled the management of our property for a couple of years before we sold up. She handled issues with ease and light touch which we massively appreciated. Thank you for all your hard work....
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Comment on agent fees
Competitive charges for management
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“We were very pleased with the service overall. We felt ......”

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Nov 02,2017
Minithumbup
By: 'A & D'
Nov 02,2017
0 people found
this helpful
We were very pleased with the service overall. We felt Richard priced the house correctly in the first place and we almost achieved the asking price. We had a steady stream of viewers and one of the first was very keen but did not have ...
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Comment on agent fees
Good
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“So glad we chose to sell our house with Downer & ......”

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Aug 04,2017
Minithumbup
By: 'Rebecca'
Aug 04,2017
0 people found
this helpful
So glad we chose to sell our house with Downer & Co! From start to finish we were very impressed with the level of knowledge and experience the agents offered. Stuart and Richard gave us great advice the whole way through and we could not believe ...
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Comment on agent fees
very good
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“Considering buying and selling a property is supposed to be ......”

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Aug 02,2017
Minithumbup
By: 'Mr & Mrs Pinfold'
Aug 02,2017
2 people found
this helpful
Considering buying and selling a property is supposed to be one of the most stressful things you will do as a family, I can honestly say this has been a breeze. From the very start Stuart and Fraser have been amazing. Always kept up to ...
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Comment on agent fees
Good.
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“We have recently sold and purchased with Downer and were ......”

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Aug 02,2017
Minithumbup
By: 'Debbie and Chris'
Aug 02,2017
0 people found
this helpful
We have recently sold and purchased with Downer and were very happy with the service we received. Our original sale fell through but Downer managed to ensure that our dream house did not go back on the market and found another buyer for our house ...
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Comment on agent fees
I believe the fee was very reasonable and competitive.
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“We have just completed on the sale of our property ......”

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Aug 02,2017
Minithumbup
By: 'CM1980'
Aug 02,2017
0 people found
this helpful
We have just completed on the sale of our property through Downer and Co. I have been very impressed with Downer and Co throughout the process - which turned out to be longer than any of us anticipated due to Brexit! Leo saw the house ...
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Comment on agent fees
Very reasonable fees when taking in to account the accompanied viewings and effort put in to following up every viewing.
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“In short, the advice I give to anyone who asks ......”

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Jun 13,2017
Minithumbup
By: 'Simon & Katie'
Jun 13,2017
0 people found
this helpful
In short, the advice I give to anyone who asks is, Use Downer & Co. I believe they market to the right type of client to fit the property. Once you get an offer on the table they offer sound advice and strike the best deal ...
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Comment on agent fees
Fees were very competitive.
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“Downer & Co., not only supported their clients in the sale ......”

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Jun 12,2017
Minithumbup
By: 'A.Kingham'
Jun 12,2017
0 people found
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Downer & Co., not only supported their clients in the sale of their property, but supported us as the purchasers. The purchase took nearly a year to complete and turned out to be a very long winded process unearthing no end of issues. Legal documents needed ...
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Comment on agent fees
Good
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“From the initial meeting with Stuart to the final exchange ......”

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Apr 27,2017
Minithumbup
By: 'Simon Forbes-George'
Apr 27,2017
0 people found
this helpful
From the initial meeting with Stuart to the final exchange of contracts, he was always available on the phone to answer any queries, and was fantastic at keeping us up to date as the sale progressed. Stuart is a perfectionist, which shows in the photos ...
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Comment on agent fees
The fees are very reasonable for the level of service and attention to detail given.
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By: Stuart Jamieson
May 17, 2017
View all comments (1)
Bought my property through Downer & co, and thought appropriate to sell it through them as they knew it. Leo came to appraise said property and was very enthusiastic that a sale would be gained in a relatively short time, which in fact it was. Superb professional photos complemented the write up too. A buyer was quickly whittled down from several......This is where Fraser took over..... Absolute star, kept me informed throughout the selling process.... Chased up "slackers" where necessary and k ...

“Very disappointing unprofessional service, wouldn't use them again. Continuous problems ......”

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Apr 14,2017
Minithumbdown
By: 'Rollover'
Apr 14,2017
1 people found
this helpful
Very disappointing unprofessional service, wouldn't use them again. Continuous problems with the property, constant lip service from Downers, nothing gets done. They protect the landlord for the sake of the tenant. Keep well clear, there are much better agents in Newbury....
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Comment on agent fees
"discretionary" - read the small print.
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“Fantastic company. We originally were show our property by Stuart ......”

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Nov 14,2016
Minithumbup
By: 'Scott Clarke'
Nov 14,2016
0 people found
this helpful
Fantastic company. We originally were show our property by Stuart and immediately could see the potential. Offer was placed and Stuart very quickly tied it up. Fraser then took charge of our deal and took it too completion. Great after sales by Fraser. Easy process!! ...
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Comment on agent fees
Good
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“Awful company.. was given unclean property, fire unsafe sofas and ......”

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Apr 11,2016
Minithumbdown
By: 'Dr. Dey'
Apr 11,2016
2 people found
this helpful
Awful company.. was given unclean property, fire unsafe sofas and lots and lots of landlord's clutters to start with… totally disappointed as a tenant… Stay well clear from this dishonest company… I will surely never use them.....
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What agent could do to change your mind?
Agent fees were usual..
Attached Filesnbsp;
Comment on agent fees
Agent fees were usual..
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“We have known Downer & Co for nine years during which ......”

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Jan 25,2016
Minithumbup
By: 'Terry & Diane'
Jan 25,2016
0 people found
this helpful
We have known Downer & Co for nine years during which time they have always been professional and extremely helpful. They have a wealth of experience and during the past 9 years we have used their services for selling two houses and purchasing one. Richard will always ...
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“From the first meeting it was obvious they were very ......”

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Jan 08,2016
Minithumbup
By: 'Mick & Pauline'
Jan 08,2016
0 people found
this helpful
From the first meeting it was obvious they were very straight forward and professional, with no false promises or unreal expectations, just an honest and frank appraisal of our home and what we could expect. House sold in nine days, but sale went wrong at ...
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Comment on agent fees
Very reasonable, and lower than most.
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“We were very impressed with Downer & Co from start to ......”

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Dec 14,2015
Minithumbup
By: 'Mr & Mrs Shephard'
Dec 14,2015
0 people found
this helpful
We were very impressed with Downer & Co from start to finish. We felt the valuation was thorough and fair, and Leo made us feel very confident that they we could rely on them to see the sale safely through to completion- they weren't just all ...
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Comment on agent fees
Competitive and fair.
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“Richard Bailey gave us sound advice as to valuation and ......”

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Nov 26,2015
Minithumbup
By: 'Erika'
Nov 26,2015
0 people found
this helpful
Richard Bailey gave us sound advice as to valuation and marketing of our property and was always available to answer any queries or concerns we might have. Once our property was sold, Fraser Crumlish was proactive on our behalf through a rather protracted exchange process. ...
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“Richard arranged a viewing and dealt with our offer very ......”

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Nov 24,2015
Minithumbup
By: 'Chris'
Nov 24,2015
0 people found
this helpful
Richard arranged a viewing and dealt with our offer very quickly and professionally. We had terms agreed within 48 hours of seeing the property. Fraser then dealt with us over the lengthy time to get to exchange (through no fault of Downers) in a patient and, ...
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“Both Leo and Fraser were thoughtful, professional and courteous in ......”

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Nov 12,2015
Minithumbup
By: 'C. R. Dawes'
Nov 12,2015
0 people found
this helpful
Both Leo and Fraser were thoughtful, professional and courteous in their approach during my search for and eventual purchase of the right property for me. The whole process would have been far more stressful without their assistance, for which I was very grateful. Their replies ...
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“Downer were recommended to me by a friend. Having never ......”

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Nov 10,2015
Minithumbup
By: 'Roy'
Nov 10,2015
0 people found
this helpful
Downer were recommended to me by a friend. Having never rented out a property before, I was unsure of all the steps that I needed to take and how to get started. From my initial meeting with Lee and his in depth knowledge of the ...
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Comment on agent fees
Their fees seemed reasonable but I did not do a direct comparison with their competitors. It was not just about the money, I wanted to have the right agent working with me and I wasn't disappointed.
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“Excellent service, obtained a quality tenant within days of instructing ......”

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Nov 08,2015
Minithumbup
By: 'Shaun Lord'
Nov 08,2015
0 people found
this helpful
Excellent service, obtained a quality tenant within days of instructing Downers, Melissa was a pleasure to deal with and got the right tenant for us. Would highly recommend them....
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“Downer and Co were recommended to me by a friend. ......”

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Nov 07,2015
Minithumbup
By: 'Brian Holland'
Nov 07,2015
0 people found
this helpful
Downer and Co were recommended to me by a friend. What a good recommendation this has proved to be. I engaged with Downer & Co to provide their non-managed services to find a tenant and make all the necessary arrangements. Lee and the team are clearly ...
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Comment on agent fees
Fully satisfied with the services provided and the associated fees.
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“I received excellent advice and service from the staff at ......”

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Nov 07,2015
Minithumbup
By: 'Phillip Stickland'
Nov 07,2015
0 people found
this helpful
I received excellent advice and service from the staff at Downers.They helped with a situation which could have been a problem i.e. an unsuitable tenant . As I am remote to the property and they were local they went beyond the normal remit to ...
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“I have been a customer of Downer & Co for 5 years ......”

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Nov 07,2015
Minithumbup
By: 'Andy'
Nov 07,2015
0 people found
this helpful
I have been a customer of Downer & Co for 5 years and would highly recommend them. I first met Lee when I was looking for an agent to rent my apartment and found him professional, down-to-earth and reliable. Lee has remained as an overall point of ...
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Comment on agent fees
This is private between Downers and myself; but I can say that I am satisfied with the fee and the service I receive for it.
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“Leo and Fraser were friendly and helpful throughout. They offered ......”

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Sep 11,2015
Minithumbup
By: 'Sophie MeNey'
Sep 11,2015
0 people found
this helpful
Leo and Fraser were friendly and helpful throughout. They offered detailed advice without being pushy and made the process as straightforward and positive as possible. If only all agents operated in that way....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:55 PM 25/01/2016 by Fraser Crumlish

Awards won by Downer & Co

Individual Branch Awards

Newbury, RG14


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