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    Thatcham Carol
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    Leo Downer
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    Fraser Crumlish
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    Stuart Vosper
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    Richard
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    Simon Downer
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    Lucy Sadler
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    Lee Fenn-Tripp
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    Rosemary An slow
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    Richard Bailey
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    Melissa Wisbey
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    Christine Herriott
Since 1988 the reputation of Downer & Co has been built on our passion for the business. We are a completely independent, highly regarded and well established firm of Chartered Surveyors and Estate Agents – professionally trained and qualified and only satisfied with the highest levels of advice and conduct.

It is important to every one of us that we provide an unparalleled level of enthusiastic and professional service and that we continue to offer you objective and realistic advice on every
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44 Cheap Street
Newbury
Berkshire
RG14 5BX
01635 523777

 
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Properties for sale
Properties for rent
Apr 11,2016
Minithumbdown
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Apr 11,2016
0 people found
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Awful company.. was given unclean property, fire unsafe sofas and lots and lots of landlord's clutters to start with… totally disappointed as a tenant… Stay well clear from this dishonest company… I will surely never use them.....
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What agent could do to change your mind?
Agent fees were usual..
Comment on agent fees
Agent fees were usual..
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Jan 25,2016
Minithumbup
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Jan 25,2016
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We have known Downer & Co for nine years during which time they have always been professional and extremely helpful. They have a wealth of experience and during the past 9 years we have used their services for selling two houses and purchasing one. Richard will always offer good advice, even if its not to your liking, he is honest and we respect that. Fraser takes time to make you feel a valued customer and returns calls promptly. We were looking to purchase a very specific type of prope...
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Jan 08,2016
Minithumbup
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Jan 08,2016
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From the first meeting it was obvious they were very straight forward and professional, with no false promises or unreal expectations, just an honest and frank appraisal of our home and what we could expect. House sold in nine days, but sale went wrong at the last minute ( not their fault but first in the chain). They immediately went to work and sold again from buyer waiting in the wings. Could not fault these guys, and would recommend them to anyone who wants to sell with minimum strife....
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What agent could do to change your mind?
Very reasonable, and lower than most.
Comment on agent fees
Very reasonable, and lower than most.
Was this helpful? Yes
Dec 14,2015
Minithumbup
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Dec 14,2015
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We were very impressed with Downer & Co from start to finish. We felt the valuation was thorough and fair, and Leo made us feel very confident that they we could rely on them to see the sale safely through to completion- they weren't just all about the marketing like some others seemed to be. Their fees were also competitive. Once on the market Downer & Co had many viewings lined up from day 1, and within 2 weeks we had sold for more than expected. Over the next couple of months Fraser k...
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What agent could do to change your mind?
Competitive and fair.
Comment on agent fees
Competitive and fair.
Was this helpful? Yes
Nov 26,2015
Minithumbup
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Nov 26,2015
0 people found
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Richard Bailey gave us sound advice as to valuation and marketing of our property and was always available to answer any queries or concerns we might have. Once our property was sold, Fraser Crumlish was proactive on our behalf through a rather protracted exchange process. He was always positive and kept us advised of progress (or on some occasions lack of it!). Fraser must have been dealing with many other sales, but made you feel as if yours was the important one. Thanks - Downer & ...
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Nov 24,2015
Minithumbup
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Nov 24,2015
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Richard arranged a viewing and dealt with our offer very quickly and professionally. We had terms agreed within 48 hours of seeing the property. Fraser then dealt with us over the lengthy time to get to exchange (through no fault of Downers) in a patient and, again, professional manner, keeping us updated regularly with progress and keeping the vendors calm when they were getting extremely frustrated about the time taken. All was sorted in the end and we complete on Friday! Looking forward t...
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Nov 12,2015
Minithumbup
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Nov 12,2015
0 people found
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Both Leo and Fraser were thoughtful, professional and courteous in their approach during my search for and eventual purchase of the right property for me. The whole process would have been far more stressful without their assistance, for which I was very grateful. Their replies to any questions or messages were prompt and helpful, and always took my needs into consideration. However busy their own workload was, they always made me feel that I was a valued and important customer, which is quit...
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Nov 10,2015
Minithumbup
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Nov 10,2015
0 people found
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Downer were recommended to me by a friend. Having never rented out a property before, I was unsure of all the steps that I needed to take and how to get started. From my initial meeting with Lee and his in depth knowledge of the industry and local area, right through to the admin backup from Christine in the office, Downer made the whole end to end process from the property marketing to selecting the most appropriate tenant very simple and very easy to understand which was greatly appreciated. ...
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What agent could do to change your mind?
Their fees seemed reasonable but I did not do a direct comparison with their competitors. It was not just about the money, I wanted to have the right agent working with me and I wasn't disappointed.
Comment on agent fees
Their fees seemed reasonable but I did not do a direct comparison with their competitors. It was not just about the money, I wanted to have the right agent working with me and I wasn't disappointed.
Was this helpful? Yes
Nov 08,2015
Minithumbup
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Nov 08,2015
0 people found
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Excellent service, obtained a quality tenant within days of instructing Downers, Melissa was a pleasure to deal with and got the right tenant for us. Would highly recommend them....
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Nov 07,2015
Minithumbup
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Nov 07,2015
0 people found
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Downer and Co were recommended to me by a friend. What a good recommendation this has proved to be. I engaged with Downer & Co to provide their non-managed services to find a tenant and make all the necessary arrangements. Lee and the team are clearly a professional outfit. Viewings commenced within a few days of my first contact, and tenants were found and arrangements put in place to commence the let in accordance with my target date. Communication was prompt throughout and all members of...
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What agent could do to change your mind?
Fully satisfied with the services provided and the associated fees.
Comment on agent fees
Fully satisfied with the services provided and the associated fees.
Was this helpful? Yes
Nov 07,2015
Minithumbup
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Nov 07,2015
0 people found
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I received excellent advice and service from the staff at Downers.They helped with a situation which could have been a problem i.e. an unsuitable tenant . As I am remote to the property and they were local they went beyond the normal remit to bring the situation to successful outcome ....
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Nov 07,2015
Minithumbup
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Nov 07,2015
0 people found
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I have been a customer of Downer & Co for 5 years and would highly recommend them. I first met Lee when I was looking for an agent to rent my apartment and found him professional, down-to-earth and reliable. Lee has remained as an overall point of contact if ever I need to discuss anything with him and the rest of the team consistently provide an efficient and professional service. Since Downer & Co have managed my property, they have done exactly what a letting agency should do; th...
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What agent could do to change your mind?
This is private between Downers and myself; but I can say that I am satisfied with the fee and the service I receive for it.
Comment on agent fees
This is private between Downers and myself; but I can say that I am satisfied with the fee and the service I receive for it.
Was this helpful? Yes
Sep 11,2015
Minithumbup
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Sep 11,2015
0 people found
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Leo and Fraser were friendly and helpful throughout. They offered detailed advice without being pushy and made the process as straightforward and positive as possible. If only all agents operated in that way....
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Aug 20,2015
Minithumbup
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Aug 20,2015
0 people found
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We had a few hiccups with our house purchase for several reasons, which could have dragged on and on, but with the relentless and tireless efforts of Fraser Crumlish we pushed to an exchange all with a sense of humor in tact. Fraser is completely on top of his game and controls all aspects of sales progression with absolute efficiency. Without Fraser this could have gone on and on. I would recommend anyone to sell their property through Downer & co. as I experienced genuine care and profes...
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Aug 14,2015
Minithumbup
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Aug 14,2015
0 people found
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I have recently exchanged on a property where I was the bottom of the chain and the top was with Downer & Co. I was very impressed with the communication I received from Fraser nothing was too much trouble and he pushed all interested parties through to hit the date agreed by all. The deadline was hit and as soon as exchange had happened he called me to advise of which I was most grateful. Fraser was friendly, professional, thorough and on top of his game!...
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Aug 13,2015
Minithumbup
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Aug 13,2015
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We purchased a property from Downer who were professional and proactive from the beginning, but due to no fault of Downer, the conveyancing took an extraordinary long time and which caused considerable strain. Throughout this process Fraser remained in constant communication with me and tirelessly worked to bring solicitors, documentation and timescales together. His knowledge of location and history of home sales and purchases was considerable when areas of conveyancing were sometimes unneces...
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Aug 04,2015
Minithumbup
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Aug 04,2015
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Stuart Vosper at Downer & Co did an outstanding job selling our house for us. He found us a buyer at asking price within a week and was extremely proactive throughout the process. We had a difficult chain and he really fought our corner and assisted in pushing things along to make the move happen. Definitely worth the commission; we feel that he really added value over and above simply finding us a buyer....
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Jun 26,2015
Minithumbup
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Jun 26,2015
0 people found
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Fantastic professional service . Staff were always friendly and available to speak to. My property was a shared ownership resale which makes it a little trickier to find suitable buyers , this wasn't a problem and Stuart instantly arranged several serious viewings. The property achieved several offers straight away and was sold quickly. Stuart and Fraser kept in contact with myself and chased the sale through from start to finish to achieve a fast , stress free sale and completion. Would defian...
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What agent could do to change your mind?
The valuation was realistic and resulted in several offers
Comment on agent fees
The valuation was realistic and resulted in several offers
Was this helpful? Yes
Jun 25,2015
Minithumbup
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Jun 25,2015
0 people found
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The team at Downer & Co were great with organising, processing and completing the entire purchase. A special mention to Fraser Crumlish who was the main person dealing with my purchase. He helped make the purchasing experience easier....
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Jun 11,2015
Minithumbup
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Jun 11,2015
0 people found
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Rosemary, Lee and their colleagues in the Lettings team have taken great care of our house for the past 10 years that we've been overseas. They've been incredibly efficient and pro-active in fixing problems with the property - especially when it was flooded in 2007 whilst we were in the States! They have been quick to find new tenants, so that we have not lost income, and have kept us regularly up to date on the status of the property and tenants. The Downer Lettings team are extremely profes...
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Apr 28,2015
Minithumbup
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Apr 28,2015
0 people found
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I have been using Downer for 8 years now to rent out two properties in the Newbury area. The team who source new lodgers are very good, they give their honest feelings on applicants as well as doing thorough searches; which, when you leave abroad is a vital ingredient for finding good and trustworthy lodgers. The team that looks after the properties once they are rented, headed up by the wonderful Rosemary Anslow, are fabulous. Always on the ball. If there is a problem they come to me with...
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What agent could do to change your mind?
Competitively priced - what more can I say?
Comment on agent fees
Competitively priced - what more can I say?
Was this helpful? Yes
Mar 30,2015
Minithumbup
By:
Mar 30,2015
0 people found
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Managed my account well and fairly for nearly 10 years. This included best advice on a number of occasions, which did not favour the landlord or tenant but was fair and led to amicable outcomes....
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What agent could do to change your mind?
I have stayed with Downers for 10 years, which speaks for itself. They are friendly, professional and helpful.
Comment on agent fees
I have stayed with Downers for 10 years, which speaks for itself. They are friendly, professional and helpful.
Was this helpful? Yes
Mar 26,2015
Minithumbup
By:
Mar 26,2015
0 people found
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Excellent service from all the staff at Newbury, Rebecca, Richard, Leo and especially Fraser who was particularly efficient and helpful with all aspects of our sale and subsequent purchase....
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What agent could do to change your mind?
Good value
Comment on agent fees
Good value
Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
0 people found
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All staff at Downers have been totally amazing. We have negotiated a sale with a property which had 'some issues' and everybody has been helpful, constructive and very professional. The customer care and communication has been of the highest level, this is no mean feat as they had a mature lady and two grown up daughters all in different locations to keep informed. They went above and beyond the service I have ever received from an Estate Agent before! They were excellent....
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What agent could do to change your mind?
Excellent value for money
Comment on agent fees
Excellent value for money
Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
0 people found
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Very rarely am I so impressed with a service that I feel compelled to write a review, but where Downers of Newbury are concerned, credit where credit is due. Downers were recommended to us firstly by my brother who sold his property using them and secondly through a good friend who bought a property with them. Stuart came to do the valuation of our property and we have to say he was by far the most genuine and honest agent we had to visit. He did not suggest a ludicrously high value in order t...
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Jan 29,2015
Minithumbup
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Jan 29,2015
0 people found
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These guys rock! Fraser and Leo were excellent, both very honest, concise, frank and a pleasure to deal with from the very first meeting. They are both well-spoken and polite, and Downer was competitive when it came to the fees. The fee structure was explained very articulately, and left me confident that there were no complications. Both their appearances conveyed a very smart and professional manner, and there was a very broad understanding of all aspects of the house sale. There was a chain o...
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Jan 28,2015
Minithumbup
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Jan 28,2015
0 people found
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Excellent service, great at keeping us updated. This was a long process for us, sadly, but Fraiser and team always kept us updated. Would recommend them in the future for sure!...
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Jan 15,2015
Minithumbup
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Jan 15,2015
0 people found
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I would recommend Downers whether you are buying or selling a property. We chose them because of their good local reputation and because we have had some dreadful experiences in the past with other agencies. From first meeting Richard, they come across as a very professional company with a real attention to detail. The quality of their marketing materials and the speed at which a sale was achieved, as well as the price obtained, were all excellent. For us, the most impressive thing is how ...
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Jan 15,2015
Minithumbup
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Jan 15,2015
0 people found
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I sold a property with Downers in May 2014 and was very impressed. Within days of the property being on the market, we had a viewing booked in and we then got an asking price offer straight away! We were kept fully updated throughout the process and the staff were very helpful in guiding us through what could have been a very stressful process. Our completion was slightly delayed for a number of reasons but Downers kept chasing to get us moving as soon as practicably possible. Great ser...
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Jan 13,2015
Minithumbup
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Jan 13,2015
0 people found
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We've been really impressed with the high quality of service throughout a very prolonged transaction. The best bits about Downer & Co: - No jargon, just plain English and down-to-earth approach - Personal and accountable service - Always an answer on the end of the phone when you need them - Particular recognition to Leo at offer stage, Fraser throughout the chain and exchange and Rebecca at completion The chain was a very long one, and meant that we needed to keep in touch with...
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Areas covered
  • RG14
  • RG18
  • RG19
  • RG20
  • RG17
  • RG7

NAEA ARLA RICS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 0 7 2 54 2 35 1 5 6

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Agent Fees

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Last updated at 3:55 PM 25/01/2016 by Fraser Crumlish

Complaints Procedure

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Last updated at 3:55 PM 25/01/2016 by Fraser Crumlish
Thatcham Carol - upload your photo Thatcham Carol
2 reviews

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Leo Downer - upload your photo Leo Downer
18 reviews

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Fraser Crumlish - no image available Fraser Crumlish
Office Manager
56 reviews

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Stuart Vosper - upload your photo Stuart Vosper
15 reviews

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Richard   - upload your photo Richard
10 reviews

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Simon Downer - upload your photo Simon Downer
1 reviews

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Lucy Sadler - no image available Lucy Sadler
Letting Manager
1 reviews

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Lee Fenn-Tripp - no image available Lee Fenn-Tripp
Director
13 reviews

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Rosemary An slow - upload your photo Rosemary An slow
1 reviews

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Richard Bailey - upload your photo Richard Bailey
8 reviews

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Melissa Wisbey - upload your photo Melissa Wisbey
1 reviews

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Christine Herriott - upload your photo Christine Herriott
1 reviews

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