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    Trudie Bowes
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Properties for sale
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Jul 07,2016
Minithumbup
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Jul 07,2016
0 people found
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I have nothing but praise for the staff at Peterlee. They return calls promptly, are polite and and have assisted me over and beyond their remit....
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Comment on agent fees
I am purchasing a property via their auction department and am satisfied with the fee quoted.
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Nov 23,2015
Minithumbdown
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Nov 23,2015
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Dowen estate agents will place your house on the Internet and then forget about you and your property. They have no contact with you throughout and leave it to you to ring them and then make up names of people who they have sent details to. My partners mam and her partner were living in my property and looking for their own place and enquired about a property in the same area. When I called Dowen they said he had been looking to buy the property he was already living in! When I asked of course h...
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Oct 24,2015
Minithumbdown
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Oct 24,2015
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Upon moving in, numerous repairs were promised including broken guttering, a damaged back fence, the gate on the side of the property having fallen off and lots of exterior wood work needing painting to prevent rot. The painting happened after living in the property for two years, with no warning. One morning, men arrived and started painting the house. All the other repairs are still to be done. Other work became obvious while living in the property. Numerous plumbers had to visit across 18 ...
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What agent could do to change your mind?
Repair reported issues, and listen when told not to attempt contract renewal during our last 12 months
Comment on agent fees
‚£250 for an admin fee seems quite a lot, the 15 minutes we spent in your office couldn't have been that expensive for you
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Jun 21,2015
Minithumbdown
By:
Jun 21,2015
1 people found
this helpful
Service levels as a vendor was non existent, never given advice on how to generate new interest ie price reduction? Once the property is under offer they close it to further viewings even though we asked for the viewings to carry on until survey access from the buyer which took approx 8 weeks , not the agents fault but felt they didn't do enough to chase the mortgage advisor on such a delay. Surely the agent works in favour of the vendor who pays the bill and until we close the viewings they sho...
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What agent could do to change your mind?
More vendor contact with updates, make the vendor feel the agent works in their best interest
Comment on agent fees
Sold as a package to include legals so chose 1 of 3 options Hedley & co and again service levels very poor asked 3 times recently for a return call and have yet to get one
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Feb 17,2015
Minithumbdown
By:
Feb 17,2015
1 people found
this helpful
Total waste of time and money. The Dowen staff at Peterlee are bad at communication, give very poor customer service and appear to have, or come across as having a don't care attitude towards selling property. Would not recommend or deal with again....
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What agent could do to change your mind?
They could have put more effort into doing the job they are paid for.
Comment on agent fees
Removed house from agent as felt we would get a better service elsewhere.
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May 20,2014
Minithumbdown
By:
May 20,2014
0 people found
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Dowen had my property on their books for more than a year and only one (not serious) viewing was arranged. I had to show the viewer around myself. Their idea of sales seems to be put up a sign, put it in the paper once or twice, and put it on a website, nothing any other agency couldn\'t do. Despite a written promise to contact me once a month, this turned into three times in the whole period. They asked me for suggestions on how to sell the house (!) but pooh-poohed anything I did suggest and p...
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Dec 11,2013
Minithumbdown
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Dec 11,2013
0 people found
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I wouldn\'t recommend Dowen for letting. Poor communication and not one of my prospective tenants were shown around the property, meaning time had to be taken out of work to show them around. Not proactive in finding a tenant and are very disorganised with communication. Lots of other reasons but in general a terrible service. I wouldn\'t recommend either letting or sales from this agent....
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What agent could do to change your mind?
They had terrible communication, were not proactive in finding a tenant. Did not return calls, had to be chased constantly and did not show tenants around. Not pleasant at all to deal with, either locally or head office,
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Sep 11,2012
Minithumbdown
By:
Sep 11,2012
1 people found
this helpful
We have a rental property which is let via Dowen. We are quiet happy about the tenant that they arranged for the property, however, now and again she pays the monthly rent a day or two late, which in itself is not a problem. The problem is, is that Dowen don\'t tell us that the rent has not been paid on time, this then has a knock on effect for our cashflow as we have to wait a week or two for Dowen to put it in one of their two runs a month. I am not sure why a simple phone call cannot b...
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What agent could do to change your mind?
Considering the amount of money we pay them to \'manage\' the property i would have expected at least a call to let us know that our rental income is late, and also the rental money to be forwarded to us at the earliest opportunity rather then them just sitting on it for a week or 2.
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119 Newgate Street Bishop Auckland, Bishop Auckland DL14 7EN
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3b Old Elvet, Durham DH1 3HL
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6 Jubilee House, York Road, Hartlepool TS26 9EN
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25 Church Street, Seaham SR7 7HQ
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41 Front Street, Sedgefield TS21 3AT
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Peterlee
1 Yoden Way, Dowen SR8 1BP
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21 Athenaeum Street, Sunderland SR1 1DH
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