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    Trudie Bowes
  • Amanda Wainwright
    Amanda Wainwright
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    Ryan Mckenna
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    Thomas
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    Carolyn
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    Barbara
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    Georgina
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    Claire garner
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    Kelly
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    Nicola Harker
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    David
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Properties for sale
Properties for rent
Mar 30,2017
Minithumbup
David
By:
Mar 30,2017
0 people found
this helpful
Recently sold my property through Hartlepool branch. Excellent service especially from David who went above and beyond my expectations during times when issues arrose. Would definitely recommend this agent....
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Comment on agent fees
Can only say excellent service.
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Mar 27,2017
Minithumbup
Ryan Mckenna
Nicola Harker
By:
Mar 27,2017
0 people found
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Exceptional & speedy service from Ryan McKenna at the Sedgefield branch. Answered all my questions & very fast communication on email & telephone. I can't recommend the agent enough. Also special thanks to Nicola who was also very friendly, informed & professional. Very pleased!!...
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Good
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Mar 04,2017
Minithumbdown
By:
Mar 04,2017
0 people found
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Very unhappy with service received. We made an offer on a house and it was accepted. However, the estate agent failed to tell us it was up for sale with other agents. A higher offer than ours was accepted therefore we lost survey fees and incurred solicitors costs. Total waste of money...
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Comment on agent fees
Bad. Incurred survey and solicitor fees. Could have been prevented.
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Feb 17,2017
Minithumbup
Claire garner
Kelly
By:
Feb 17,2017
0 people found
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Both members of staff are very cheerful and friendly. They have excelled in the rental market with our recent tenants more so than previous members of staff. We now look.forwatd to an early proofing their sales expertise. WhIch is an urgent request. Overall we highly recommend this agency ....
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Comment on agent fees
The special sales package is a good incentive allowing good budget control. Management charges on rental are a fair charge.
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Feb 13,2017
Minithumbup
Thomas
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Feb 13,2017
0 people found
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John and the Dowen staff have been most helpful over the past few months.. They helped with the selling of three houses and the rental of one.. Thomas kept me informed, as did Sally.. The rental was sorted with Dawn, the process of selling and rental went smoothly, quick and professionally.. I found the staff to be most helpful, pleasant and friendly which all helps at such stressful times.. Thank you Thomas, Sally and Dawn.....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbup
Carolyn
Barbara
By:
Feb 10,2017
0 people found
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We have just purchased a property through Dowen at Peterlee and Carolyn was our acting agent , We live in Kent and we cannot give this lady enough praise for all her hard work and efficient help in getting our new home near Hartlepool . We had a lengthy wait with our solicitors and Carolyn acted as our go between to hurry things along .. Thankyou so much...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 10,2017
Minithumbup
Georgina
By:
Feb 10,2017
0 people found
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A huge thank you for all your help in the process of selling my house. It was always a total pleasure when talking to you on the telephone, you always kept me informed right throughout and with such a lovely manner and thoughtfulness. Dowen Estate Agents are very lucky to have such a delightful member of staff working for them. - Georgina at Dowens Sunderland...
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
I bought my first house with Dowen 14 years ago they made the service simple and easy to use including getting us a great deal on our mortgage. It was s hard decision to make when it came to selling as I am moving to another country, Dowen were professional all the way through the property had only been on the market two weeks, and from the day it went on the market, I was inundated with viewings and then got an offer which I was happy with. Dowen took the stress away from the sale chasing soli...
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Comment on agent fees
Good fees no hidden costs and a package combined with legal fees.
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Feb 07,2017
Minithumbup
Amanda Wainwright
Ryan Mckenna
By:
Feb 07,2017
0 people found
this helpful
Hi , I would just like to say Amanda and the team in Dowen in Sedgefield do a fantastic job , they are very prompt returning my calls or e-mails , always supportive whatever the problem , and I have used this estate agents for many years renting my properties and I would highly recommend them ! A job well done - thank you Γ°ΕΈβ„’β€š...
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Comment on agent fees
Good
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Feb 07,2017
Minithumbup
Thomas
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Feb 07,2017
0 people found
this helpful
Very happy with the service i received especially from Thomas he has helped me a lot through this process can't fault him at all ,highly recommend to anyone selling there home. Dowen are great at getting your property out there and getting you that sale very happy indeed....
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Comment on agent fees
Great fees very reasonable.
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Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
this helpful
I have nothing but praise for the staff at Peterlee. They return calls promptly, are polite and and have assisted me over and beyond their remit....
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Comment on agent fees
I am purchasing a property via their auction department and am satisfied with the fee quoted.
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Nov 23,2015
Minithumbdown
Trudie Bowes
By:
Nov 23,2015
0 people found
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Dowen estate agents will place your house on the Internet and then forget about you and your property. They have no contact with you throughout and leave it to you to ring them and then make up names of people who they have sent details to. My partners mam and her partner were living in my property and looking for their own place and enquired about a property in the same area. When I called Dowen they said he had been looking to buy the property he was already living in! When I asked of course h...
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Oct 24,2015
Minithumbdown
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Oct 24,2015
0 people found
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Upon moving in, numerous repairs were promised including broken guttering, a damaged back fence, the gate on the side of the property having fallen off and lots of exterior wood work needing painting to prevent rot. The painting happened after living in the property for two years, with no warning. One morning, men arrived and started painting the house. All the other repairs are still to be done. Other work became obvious while living in the property. Numerous plumbers had to visit across 18 ...
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What agent could do to change your mind?
Repair reported issues, and listen when told not to attempt contract renewal during our last 12 months
Attached Files
Comment on agent fees
β€š£250 for an admin fee seems quite a lot, the 15 minutes we spent in your office couldn't have been that expensive for you
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Jun 21,2015
Minithumbdown
By:
Jun 21,2015
1 people found
this helpful
Service levels as a vendor was non existent, never given advice on how to generate new interest ie price reduction? Once the property is under offer they close it to further viewings even though we asked for the viewings to carry on until survey access from the buyer which took approx 8 weeks , not the agents fault but felt they didn't do enough to chase the mortgage advisor on such a delay. Surely the agent works in favour of the vendor who pays the bill and until we close the viewings they sho...
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What agent could do to change your mind?
More vendor contact with updates, make the vendor feel the agent works in their best interest
Attached Files
Comment on agent fees
Sold as a package to include legals so chose 1 of 3 options Hedley & co and again service levels very poor asked 3 times recently for a return call and have yet to get one
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Feb 17,2015
Minithumbdown
By:
Feb 17,2015
1 people found
this helpful
Total waste of time and money. The Dowen staff at Peterlee are bad at communication, give very poor customer service and appear to have, or come across as having a don't care attitude towards selling property. Would not recommend or deal with again....
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What agent could do to change your mind?
They could have put more effort into doing the job they are paid for.
Attached Files
Comment on agent fees
Removed house from agent as felt we would get a better service elsewhere.
Was this helpful? Yes
May 20,2014
Minithumbdown
By:
May 20,2014
0 people found
this helpful
Dowen had my property on their books for more than a year and only one (not serious) viewing was arranged. I had to show the viewer around myself. Their idea of sales seems to be put up a sign, put it in the paper once or twice, and put it on a website, nothing any other agency couldn\'t do. Despite a written promise to contact me once a month, this turned into three times in the whole period. They asked me for suggestions on how to sell the house (!) but pooh-poohed anything I did suggest and p...
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Dec 11,2013
Minithumbdown
By:
Dec 11,2013
0 people found
this helpful
I wouldn\'t recommend Dowen for letting. Poor communication and not one of my prospective tenants were shown around the property, meaning time had to be taken out of work to show them around. Not proactive in finding a tenant and are very disorganised with communication. Lots of other reasons but in general a terrible service. I wouldn\'t recommend either letting or sales from this agent....
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What agent could do to change your mind?
They had terrible communication, were not proactive in finding a tenant. Did not return calls, had to be chased constantly and did not show tenants around. Not pleasant at all to deal with, either locally or head office,
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Sep 11,2012
Minithumbdown
By:
Sep 11,2012
1 people found
this helpful
We have a rental property which is let via Dowen. We are quiet happy about the tenant that they arranged for the property, however, now and again she pays the monthly rent a day or two late, which in itself is not a problem. The problem is, is that Dowen don\'t tell us that the rent has not been paid on time, this then has a knock on effect for our cashflow as we have to wait a week or two for Dowen to put it in one of their two runs a month. I am not sure why a simple phone call cannot b...
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What agent could do to change your mind?
Considering the amount of money we pay them to \'manage\' the property i would have expected at least a call to let us know that our rental income is late, and also the rental money to be forwarded to us at the earliest opportunity rather then them just sitting on it for a week or 2.
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Last updated at 2:24 PM 09/02/2017 by Amanda Wainwright

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Last updated at 2:24 PM 09/02/2017 by Amanda Wainwright

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