77% sales valuation accuracy
77% sales fee satisfaction
No company information
Latest Reviews
View all Reviews 34
4th Jan 2021
reviewed by 'Clare Hammond'
18th Dec 2020
reviewed by 'Valerie Doran'
26th Nov 2020
reviewed by 'Judith'
25th Nov 2020
reviewed by 'Charlotte'
19th Jun 2020
reviewed by 'Jill'
3rd May 2020
reviewed by 'Jay'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 77% | 77% | £23,500 | £330,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 2 | 4 | 9 | 4 | 2 | 1 | 2 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
No Properties
Jan 04,2021
Jan 04,2021
0
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I have used Dowen Estate Agents in Durham City for many years now. I am especially impressed with Mark Austin who has been remarkable in his valuation's for properties I have put on the market with Dowen. He values house's realistically and is very professional ...
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Dec 18,2020
Dec 18,2020
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I have just commenced a rental contract in Sunderland, courtesy of Liz,lettings manager.l was treated with respect, fully informed of all requirements to ensure a smooth journey to my new home., given updates of progress and welcomed to my new home in time ...
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Nov 26,2020
Nov 26,2020
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Very happy with the service from Dowens in Bishop Auckland.
Thomas and Kelly are very friendly and were in regular contact when selling my house....
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Nov 25,2020
Nov 25,2020
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If I could give more than 5 stars I would! The girls were very understanding and caring throughout. Kept me up to date when they could about my purchase, chased solicitors. Amazing! Thank you so much for everything you've done....
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Jun 19,2020
Jun 19,2020
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I would not recommend Dowen to prospective sellers. They appeared good at the start - my house sold within days because it appealed immediately to my buyers, who had been looking for 15 months. Dowen's follow up customer care was very poor in terms of lack ...
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May 03,2020
May 03,2020
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First class service as always. Used Dowen for a few years now and always deliver a great service used to deal with Mike on rentals until he retired then Bev took over but got to say she does the job just as great as Mike ...
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Jan 30,2020
Jan 30,2020
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Top marks for Dawn!
This was my first auction experience and Dawn was fantastic throughout. Dawn knows her job and has a good sense of humour. She helped led me though the whole process and had the staying power needed to cope with the ups ...
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Jun 13,2019
Jun 13,2019
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The staff were very helpful and contacted me on a regular basis with updates. They were friendly and supportive. They had good local knowledge....
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Jun 01,2019
Jun 01,2019
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Very happy with the service from Dowens in Sunderland. They have kept me informed every step of the way - when viewings and potential sales occurred.
As to the sale of my apartment - they have been very helpful in every way they could both ...
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Comment on agent fees
I took their package to pay a certain amount up front and I found this acceptable.
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Apr 04,2019
Apr 04,2019
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To say I was shown around the property I was interested in would be hyperbole. Dawn Teggert literally stood in a corner and acted as if she couldn't wait to get us out of her sight. I understand that landlords have requirements and we may ...
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Comment on agent fees
Expensive admin fees. Quite extortionate when you compare with other agencies in Durham.
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Jan 19,2019
Jan 19,2019
6
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All I can suggest is avoid avoid avoid paying up front for their amazing deals on selling your house. How naive of me as a grown educated individual to fall for such a stunt....what was going through my mind??? From the moment Dowen took ...
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May 18,2018
May 18,2018
2
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Dowens was responsible for 2 months of anguish. They moved us into a rental property in Sedgefield without completing a proper inspection and were dishonest in their approach. When we received the keys the place was utterly filthy, despite us having just signed a contract saying ...
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May 03,2018
May 03,2018
3
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I've had an extremely disappointing experience with this real estate agency.
We arranged a viewing for a property in Newton Hall, Durham at 10.30am. We have originally informed the agent, Dawn Teggert, that we're coming all the way from Manchester, which is 2 1/2-hours driving distance ...
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Apr 04, 2019
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Hello, I had a similar experience with the same woman, Dawn Teggert. She seemed very rude and condescending without really having the right to be. She was unprofessional for someone so judgey and was late with us too because 'she picked up the wrong keys'. It's a shock that she is an estate agent and that her feedback is 'exceptional'. Maybe she should consider working somewhere where there is no people skill; it may be more suitable for her. As sorry as I am that you had to go through that, I'm ...
Apr 25,2018
Apr 25,2018
3
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After viewing a property twice and making an offer I was informed i "couldnt put forward any offer as I wasnt in a position to". The following day I was in a position (sold my house with a professional estate agent within 4 days) and offered ...
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Nov 18,2017
Nov 18,2017
2
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Awful experience at Durham Branch, rude staff member on telephone who blamed everyone for their mistake but themselves!!! Asked for all viewings to be accompanied (not that I need one, but a very good reason for that). First viewing, accompanied? Nope!! Rang the agent who ...
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Nov 10,2017
Nov 10,2017
0
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Amazing service, couldn't fault the team who were very professional and sold my house very quickly. They kept me informed all the way through the process....
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Comment on agent fees
Good
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“Recently sold my property through Hartlepool branch. Excellent service especially ......”
Mar 30,2017
Mar 30,2017
0
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Recently sold my property through Hartlepool branch. Excellent service especially from David who went above and beyond my expectations during times when issues arrose. Would definitely recommend this agent....
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Comment on agent fees
Can only say excellent service.
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Jun 23, 2017
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I have recently sold my house through dowen in Durham and also rented a property through them. I would highly recommend them as a great service was provided by manager John and sales negotiator Sally in selling my property. John agreed a very reasonable fee and Sally worked her socks off to help it go through despite some difficulties from the buyer.
When I then wanted a rental property Dawn has been very professional and helpful throughout. They even waived their fees as I had sold through th ...
Mar 27,2017
Mar 27,2017
0
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Exceptional & speedy service from Ryan McKenna at the Sedgefield branch. Answered all my questions & very fast communication on email & telephone. I can't recommend the agent enough. Also special thanks to Nicola who was also very friendly, informed & professional. Very pleased!!...
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Good
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Mar 04,2017
Mar 04,2017
1
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Very unhappy with service received. We made an offer on a house and it was accepted. However, the estate agent failed to tell us it was up for sale with other agents. A higher offer than ours was accepted therefore we lost survey fees and ...
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Comment on agent fees
Bad. Incurred survey and solicitor fees. Could have been prevented.
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Feb 17,2017
Feb 17,2017
1
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Both members of staff are very cheerful and friendly. They have excelled in the rental market with our recent tenants more so than previous members of staff. We now look.forwatd to an early proofing their sales expertise. WhIch is an urgent request. Overall we ...
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Comment on agent fees
The special sales package is a good incentive allowing good budget control. Management charges on rental are a fair charge.
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Feb 13,2017
Feb 13,2017
0
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John and the Dowen staff have been most helpful over the past few months.. They helped with the selling of three houses and the rental of one..
Thomas kept me informed, as did Sally.. The rental was sorted with Dawn, the process of selling and ...
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Good
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Feb 10,2017
Feb 10,2017
0
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We have just purchased a property through Dowen at Peterlee and Carolyn was our acting agent , We live in Kent and we cannot give this lady enough praise for all her hard work and efficient help in getting our new home near Hartlepool . We had ...
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Feb 10,2017
Feb 10,2017
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A huge thank you for all your help in the process of selling my house. It was always a total pleasure when talking to you on the telephone, you always kept me informed right throughout and with such a lovely manner and thoughtfulness. Dowen Estate ...
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Feb 09,2017
Feb 09,2017
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I bought my first house with Dowen 14 years ago they made the service simple and easy to use including getting us a great deal on our mortgage.
It was s hard decision to make when it came to selling as I am moving to another ...
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Comment on agent fees
Good fees no hidden costs and a package combined with legal fees.
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Feb 07,2017
Feb 07,2017
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Hi ,
I would just like to say Amanda and the team in Dowen in Sedgefield do a fantastic job , they are very prompt returning my calls or e-mails , always supportive whatever the problem , and I have used this estate agents for many years renting my ...
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Comment on agent fees
Good
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Feb 07,2017
Feb 07,2017
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Very happy with the service i received especially from Thomas he has helped me a lot through this process can't fault him at all ,highly recommend to anyone selling there home.
Dowen are great at getting your property out there and getting you that sale ...
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Comment on agent fees
Great fees very reasonable.
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Jul 07,2016
Jul 07,2016
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I have nothing but praise for the staff at Peterlee. They return calls promptly, are polite and and have assisted me over and beyond their remit....
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Comment on agent fees
I am purchasing a property via their auction department and am satisfied with the fee quoted.
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Nov 23,2015
Nov 23,2015
1
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Dowen estate agents will place your house on the Internet and then forget about you and your property. They have no contact with you throughout and leave it to you to ring them and then make up names of people who they have sent details ...
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Oct 24,2015
Oct 24,2015
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Upon moving in, numerous repairs were promised including broken guttering, a damaged back fence, the gate on the side of the property having fallen off and lots of exterior wood work needing painting to prevent rot. The painting happened after living in the property for ...
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What agent could do to change your mind?
Repair reported issues, and listen when told not to attempt contract renewal during our last 12 monthsAttached Filesnbsp;
Comment on agent fees
‚£250 for an admin fee seems quite a lot, the 15 minutes we spent in your office couldn't have been that expensive for you
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Jun 21,2015
Jun 21,2015
3
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Service levels as a vendor was non existent, never given advice on how to generate new interest ie price reduction? Once the property is under offer they close it to further viewings even though we asked for the viewings to carry on until survey access ...
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What agent could do to change your mind?
More vendor contact with updates, make the vendor feel the agent works in their best interestAttached Filesnbsp;
Comment on agent fees
Sold as a package to include legals so chose 1 of 3 options Hedley & co and again service levels very poor asked 3 times recently for a return call and have yet to get one
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
