Dowen

2.79/5 rating 24 reviews
  • 67% valuation accuracy
  • 46% recommend
  • 76% fee satisfaction
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Dowen



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“Kill me now for being so foolish!...”

Jan 19,2019
Minithumbdown
By: 'Peter the mug!'
Jan 19,2019
1 people found
this helpful
All I can suggest is avoid avoid avoid paying up front for their amazing deals on selling your house. How naive of me as a grown educated individual to fall for such a stunt....what was going through my mind??? From the moment Dowen took ...
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“Worst moving experience ever...”

May 18,2018
Minithumbdown
By: 'Jo'
May 18,2018
1 people found
this helpful
Dowens was responsible for 2 months of anguish. They moved us into a rental property in Sedgefield without completing a proper inspection and were dishonest in their approach. When we received the keys the place was utterly filthy, despite us having just signed a contract saying ...
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“Horrible Experience. Disgraceful Attitude. Avoid!...”

May 03,2018
Minithumbdown
By: 'Corina S.'
May 03,2018
2 people found
this helpful
I've had an extremely disappointing experience with this real estate agency. We arranged a viewing for a property in Newton Hall, Durham at 10.30am. We have originally informed the agent, Dawn Teggert, that we're coming all the way from Manchester, which is 2 1/2-hours driving distance ...
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By: J NICHOLSON
Jun 08, 2018
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Dear Miss Silverstru I was very disappointed to read your review and as a consequence, have investigated your complaint This is our version of events It had been agreed, with existing tenants that they would be fully moved out, of the property, by Monday pm - with you able to view on the Tuesday am, at the agreed time When on Tuesday morning, we found that keys had not be left at our branch as agreed, with the previous tenants, we contacted them first thing Monday, whereby they advis ...

“Communication...”

Apr 25,2018
Minithumbdown
By: 'Out of Order'
Apr 25,2018
3 people found
this helpful
After viewing a property twice and making an offer I was informed i "couldnt put forward any offer as I wasnt in a position to". The following day I was in a position (sold my house with a professional estate agent within 4 days) and offered ...
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N/A
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“Awful experience at Durham Branch, rude staff member on telephone ......”

Nov 18,2017
Minithumbdown
By: 'Issie'
Nov 18,2017
2 people found
this helpful
Awful experience at Durham Branch, rude staff member on telephone who blamed everyone for their mistake but themselves!!! Asked for all viewings to be accompanied (not that I need one, but a very good reason for that). First viewing, accompanied? Nope!! Rang the agent who ...
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“Amazing service, couldn't fault the team who were very professional ......”

Nov 10,2017
Minithumbup
By: 'Lesleykno'
Nov 10,2017
0 people found
this helpful
Amazing service, couldn't fault the team who were very professional and sold my house very quickly. They kept me informed all the way through the process....
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Comment on agent fees
Good
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“Recently sold my property through Hartlepool branch. Excellent service especially ......”

Mar 30,2017
Minithumbup
By: 'Jill'
Mar 30,2017
0 people found
this helpful
Recently sold my property through Hartlepool branch. Excellent service especially from David who went above and beyond my expectations during times when issues arrose. Would definitely recommend this agent....
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Comment on agent fees
Can only say excellent service.
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By: Anne Bernard
Jun 23, 2017
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I have recently sold my house through dowen in Durham and also rented a property through them. I would highly recommend them as a great service was provided by manager John and sales negotiator Sally in selling my property. John agreed a very reasonable fee and Sally worked her socks off to help it go through despite some difficulties from the buyer. When I then wanted a rental property Dawn has been very professional and helpful throughout. They even waived their fees as I had sold through th ...

“Exceptional & speedy service from Ryan McKenna at the Sedgefield branch. ......”

Mar 27,2017
Minithumbup
By: 'Claire'
Mar 27,2017
0 people found
this helpful
Exceptional & speedy service from Ryan McKenna at the Sedgefield branch. Answered all my questions & very fast communication on email & telephone. I can't recommend the agent enough. Also special thanks to Nicola who was also very friendly, informed & professional. Very pleased!!...
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Comment on agent fees
Good
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“Very unhappy with service received. We made an offer on ......”

Mar 04,2017
Minithumbdown
By: 'A very unhappy customer'
Mar 04,2017
1 people found
this helpful
Very unhappy with service received. We made an offer on a house and it was accepted. However, the estate agent failed to tell us it was up for sale with other agents. A higher offer than ours was accepted therefore we lost survey fees and ...
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Comment on agent fees
Bad. Incurred survey and solicitor fees. Could have been prevented.
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“Both members of staff are very cheerful and friendly. They ......”

Feb 17,2017
Minithumbup
By: 'Mr. + Mrs.wilkes'
Feb 17,2017
0 people found
this helpful
Both members of staff are very cheerful and friendly. They have excelled in the rental market with our recent tenants more so than previous members of staff. We now look.forwatd to an early proofing their sales expertise. WhIch is an urgent request. Overall we ...
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Comment on agent fees
The special sales package is a good incentive allowing good budget control. Management charges on rental are a fair charge.
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“John and the Dowen staff have been most helpful over ......”

Feb 13,2017
Minithumbup
By: 'Ford'
Feb 13,2017
0 people found
this helpful
John and the Dowen staff have been most helpful over the past few months.. They helped with the selling of three houses and the rental of one.. Thomas kept me informed, as did Sally.. The rental was sorted with Dawn, the process of selling and ...
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Comment on agent fees
Good
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“We have just purchased a property through Dowen at Peterlee ......”

Feb 10,2017
Minithumbup
By: 'Claire & Gary'
Feb 10,2017
0 people found
this helpful
We have just purchased a property through Dowen at Peterlee and Carolyn was our acting agent , We live in Kent and we cannot give this lady enough praise for all her hard work and efficient help in getting our new home near Hartlepool . We had ...
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N/A
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“A huge thank you for all your help in the ......”

Feb 10,2017
Minithumbup
By: 'AC'
Feb 10,2017
0 people found
this helpful
A huge thank you for all your help in the process of selling my house. It was always a total pleasure when talking to you on the telephone, you always kept me informed right throughout and with such a lovely manner and thoughtfulness. Dowen Estate ...
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“I bought my first house with Dowen 14 years ago they ......”

Feb 09,2017
Minithumbup
By: 'Darren Johnson'
Feb 09,2017
0 people found
this helpful
I bought my first house with Dowen 14 years ago they made the service simple and easy to use including getting us a great deal on our mortgage. It was s hard decision to make when it came to selling as I am moving to another ...
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Comment on agent fees
Good fees no hidden costs and a package combined with legal fees.
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“Hi , I would just like to say Amanda and the ......”

Feb 07,2017
Minithumbup
By: 'Rita'
Feb 07,2017
0 people found
this helpful
Hi , I would just like to say Amanda and the team in Dowen in Sedgefield do a fantastic job , they are very prompt returning my calls or e-mails , always supportive whatever the problem , and I have used this estate agents for many years renting my ...
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Comment on agent fees
Good
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“Very happy with the service i received especially from Thomas ......”

Feb 07,2017
Minithumbup
By: 'Lisa spriggs'
Feb 07,2017
0 people found
this helpful
Very happy with the service i received especially from Thomas he has helped me a lot through this process can't fault him at all ,highly recommend to anyone selling there home. Dowen are great at getting your property out there and getting you that sale ...
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Comment on agent fees
Great fees very reasonable.
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“I have nothing but praise for the staff at Peterlee. ......”

Jul 07,2016
Minithumbup
By: 'pml'
Jul 07,2016
0 people found
this helpful
I have nothing but praise for the staff at Peterlee. They return calls promptly, are polite and and have assisted me over and beyond their remit....
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Comment on agent fees
I am purchasing a property via their auction department and am satisfied with the fee quoted.
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“Dowen estate agents will place your house on the Internet ......”

Nov 23,2015
Minithumbdown
By: 'Letdown'
Nov 23,2015
1 people found
this helpful
Dowen estate agents will place your house on the Internet and then forget about you and your property. They have no contact with you throughout and leave it to you to ring them and then make up names of people who they have sent details ...
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“Upon moving in, numerous repairs were promised including broken guttering, ......”

Oct 24,2015
Minithumbdown
By: 'extremely disappointed'
Oct 24,2015
0 people found
this helpful
Upon moving in, numerous repairs were promised including broken guttering, a damaged back fence, the gate on the side of the property having fallen off and lots of exterior wood work needing painting to prevent rot. The painting happened after living in the property for ...
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What agent could do to change your mind?
Repair reported issues, and listen when told not to attempt contract renewal during our last 12 months
Attached Files
Comment on agent fees
‚£250 for an admin fee seems quite a lot, the 15 minutes we spent in your office couldn't have been that expensive for you
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“Service levels as a vendor was non existent, never given ......”

Jun 21,2015
Minithumbdown
By: 'Dowens estate agent'
Jun 21,2015
3 people found
this helpful
Service levels as a vendor was non existent, never given advice on how to generate new interest ie price reduction? Once the property is under offer they close it to further viewings even though we asked for the viewings to carry on until survey access ...
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What agent could do to change your mind?
More vendor contact with updates, make the vendor feel the agent works in their best interest
Attached Files
Comment on agent fees
Sold as a package to include legals so chose 1 of 3 options Hedley & co and again service levels very poor asked 3 times recently for a return call and have yet to get one
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“Total waste of time and money. The Dowen staff at ......”

Feb 17,2015
Minithumbdown
By: 'Unhappy'
Feb 17,2015
1 people found
this helpful
Total waste of time and money. The Dowen staff at Peterlee are bad at communication, give very poor customer service and appear to have, or come across as having a don't care attitude towards selling property. Would not recommend or deal with again....
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What agent could do to change your mind?
They could have put more effort into doing the job they are paid for.
Attached Files
Comment on agent fees
Removed house from agent as felt we would get a better service elsewhere.
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“Dowen had my property on their books for more than ......”

May 20,2014
Minithumbdown
By: 'Seriously disappointed'
May 20,2014
1 people found
this helpful
Dowen had my property on their books for more than a year and only one (not serious) viewing was arranged. I had to show the viewer around myself. Their idea of sales seems to be put up a sign, put it in the paper once ...
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“I wouldn\'t recommend Dowen for letting. Poor communication and ......”

Dec 11,2013
Minithumbdown
By: 'worthy abc'
Dec 11,2013
0 people found
this helpful
I wouldn\'t recommend Dowen for letting. Poor communication and not one of my prospective tenants were shown around the property, meaning time had to be taken out of work to show them around. Not proactive in finding a tenant and are very disorganised with ...
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What agent could do to change your mind?
They had terrible communication, were not proactive in finding a tenant. Did not return calls, had to be chased constantly and did not show tenants around. Not pleasant at all to deal with, either locally or head office,
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“We have a rental property which is let via Dowen. ......”

Sep 11,2012
Minithumbdown
By: 'Level41'
Sep 11,2012
1 people found
this helpful
We have a rental property which is let via Dowen. We are quiet happy about the tenant that they arranged for the property, however, now and again she pays the monthly rent a day or two late, which in itself is not a problem. The ...
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What agent could do to change your mind?
Considering the amount of money we pay them to \'manage\' the property i would have expected at least a call to let us know that our rental income is late, and also the rental money to be forwarded to us at the earliest opportunity rather then them just sitting on it for a week or 2.
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NAEA RICS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 2 1 3 5 2 1 1 2 5

Fees

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Complaints Procedure

No procedure set.
Last updated at 2:24 PM 09/02/2017 by Amanda Wainwright

Awards won by Dowen

Individual Branch Awards

Firm rankings


Overall

Estate agents

Letting agents

View All 8 Branches


Dowen - Bishop Auckland, DL14
Bishop Auckland
119 Newgate Street Bishop Auckland, Bishop Auckland DL14 7EN
(3)
Dowen - Bishopton Sedgefield, Sedgefield, TS21
Bishopton Sedgefield
41 Front Street, Sedgefield TS21 3AT
(3)
Dowen - Durham, DH1
Durham
3b Old Elvet, Durham DH1 3HL
(6)
show all branches (8)
Dowen - Hartlepool, TS26
Hartlepool
6 Jubilee House, York Road, Hartlepool TS26 9EN
(3)
Dowen - Peterlee, Dowen, SR8
Peterlee
1 Yoden Way, Dowen SR8 1BP
(5)
Dowen - Seaham, SR7
Seaham
25 Church Street, Seaham SR7 7HQ
(0)
Dowen - Spennymoor, DL16
Spennymoor
51 High Street, Spennymoor DL16 6BB
(0)
Dowen - Sunderland, SR1
Sunderland
21 Athenaeum Street, Sunderland SR1 1DH
(3)

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