I have purchased a property through dovetail properties and have found the level of service to be excellent.
Sarah has been great all along. She showed us around the house on several occasions, was on hand to answer questions promptly and regularly communicated with us ensuring everything ran smoothly for us.
She also ensured all relevant documentation was to hand without us having to chase for this. It has been both efficient and stress free due to their support.
After purchasing a previous ... read full review
Terrible, absolutely terrible.
After keeping our holding fee, we were only given a few days to gather all the documents for reference checks and credit checks etc.
Even worse, we have to pay the £500 holding fee without seeing the terms and conditions of the holding fee because they said so.
For a 2 bedroom flat, you would assume there would be two people. So we wanted to add a 2nd person, we were forced to pay more fees just so that a 2 bedroom flat can have 2 people living in it!!!... read full review
During my tenancy, I found the staff to be impolite and aggressive, perhaps they have had bad dealings with students in the past which makes them very anti-social towards students. They will also try to take as much of your deposit as they can.... read full review
they are trying to deduct hundreds of pounds from my late father as deposit he left, reasons, a mark was left where the washing machine was. Also the extractor fan was dusty! These theives are responsible for my dad not having a phoneline connected the first two weeks of his tenancy due to them not checking the previous tenant cancelled their provider, so no com. l can find out where they have kept deposit or with who making it difficicult to take legal action, if it takes me for ever these evil... read full review
What agent could do to change your mind?
given the deposit back and offered compensation for lack of phone for two weeeks, as i had to buy him a mobile